Springfield Cottage Residential Care Home

Preston New Road, Blackburn BB2 6PS

Springfield Cottage Residential Care Home, Blackburn, Lancashire
Springfield Cottage Residential Care Home, Blackburn, Lancashire
Springfield Cottage Residential Care Home, Blackburn, Lancashire

Springfield Cottage care home in Blackburn is a family-run home that promises to deliver a high level of care at affordable prices.

Springfield Cottage has received the Top 20 Care Home award in the North West region, from carehome.co.uk, in 2014, 2015 and 2016.

At Springfield Cottage, residents' feedback is highly valued as well as the views of their relatives, care home staff and local professionals. The home encourages residents to suggest ideas for activities and days out and a variety of entertainers regularly perform at the home. The home is focused on ensuring all residents enjoy delicious meals.

Short (respite) and long stay care is available and a trial period of up to four weeks is recommended to ensure each resident is happy with their choice.

Friends and family are able to visit at any time. The home is situated in spacious grounds with enough outdoor seating to allow residents to relax and watch the visiting wildlife.

Owner: DTM Partnership

Person in charge: Lindsey Spencer (Registered Manager)

Local Authority / Social Services: Blackburn with Darwen Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Admission Information: A full & personalised assessment prior to admission. Ages 65+.

Single Rooms: 24

Shared Rooms: 1

Rooms with ensuite WC: 11

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Please make sure to visit Springfield COTTAGE, there is another care home called Springfield next door.

Visiting:

Visitors welcome at any time.

Parking:

There is parking for a number of cars in front of the home.

Latest Care Quality Commission* Report on Springfield Cottage Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 08 Nov 2017

We currently have one vacancy. We also have a dedicated respite room that is very popular during the holiday season - please call Lindsey or Suzanne on 01254 264704 for availability. Thank you very much for taking an interest in Springfield Cottage

Reviews

9.7 Springfield Cottage Residential Care Home has a Review Score of 9.7 (9.702)

The Review Score of 9.7 (maximum of 10) for Springfield Cottage Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Springfield Cottage Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.702 for Springfield Cottage Residential Care Home is calculated as follows: ( (172 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 238 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Springfield Cottage Residential Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 17 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springfield Cottage Residential Care Home?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Springfield Cottage Residential Care Home

  • Resident / Service User
    8
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

Since my friend has resided here, I can say that the staff and place itself are excellent. The staff are lovely and very caring. He is extremely happy here.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

S Mcleary, Acting Manager at Springfield Cottage Residential Care Home responded to this review on 20 Sep 2017:

Thank you Pauline for such a wonderful review. We are so pleased your friend has settled in well and is happy. We look forward to seeing you soon for a brew and a chat.

Good atmosphere, staff friendly and helpful. Excellent food and nothing seems too much trouble.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Suzanne McLeary, Acting Manager at Springfield Cottage Residential Care Home responded to this review on 25 Aug 2017:

Thank you for the lovely review. It's wonderful to see your Dad settle here at Springfield.

My father has been at Springfield for 17 months after being diagnosed with dementia. Throughout his stay, he has received wonderful care from all the staff with whom he has a lovely relationship. Due to my business commitments over the last few years, his deteriorating condition has been a big worry for me and my family, and it is a great comfort knowing he is safe and well cared for. Visitors are always welcome and there is a good range of activities for all the residents. My father's diet is much improved from when he lived alone and the regularity of the days is very helpful to slow down his deterioration.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 30 Mar 2017:

Thank you for your lovely review. We are thrilled that you take comfort in the care given and feel dad is safe and has lovely relationships with all staff.

When visiting our friend at Springfield Cottage we always receive a warm welcome from the staff. They go about their duties in a caring professional manner. We always ask our friend what has he had for lunch that day, he says the food is excellent and praises the staff for their caring ways. His room is always clean and tidy. We have noticed the staff always attentive towards the needs of fellow residents. Our friend is happy and content at Springfield Cottage and in our opinion that is down to the excellent staff.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 30 Mar 2017:

Thank you for your lovely words. We love your visits and enjoy your company as much as your friend does, we are always ready for a cup of tea and some jokes. Thank you again for taking the time to review our home.

From the outset of ringing to check if there were any vacancies at Springfield Cottage; the care, support and attention to detail has been exemplary.
I have had to deal with the admission of a close friend which is not easy. At all times, the manager and deputy manager have been a guiding light and have gone out of their way to make sure the transition from sheltered accommodation to residential care, was as smooth as possible.

I have valued their advice, and may I suggest friendship, and feel that they have gone beyond the call of duty with visits to the previous address and concern for the welfare of our friend. She has settled in really quickly, and all staff have shown complete care and concern for her and respected her dignity to the utmost.

I believe the transition for her was indeed been very beneficial and helped by the caring and considerate staff at Springfield Cottage.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Suzanne McLeary, Deputy Manager at Springfield Cottage Residential Care Home responded to this review on 28 Mar 2017:

Thank you for your lovely review. We are very happy that your friend has settled into Springfield Cottage very well and our door is always open for you to pop in for a cup of tea and a chat.

There is nothing I don't like about the home. It's wonderful and I love it to bits.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 24 Mar 2017:

Wow! What a review, thank you Clara, we appreciate you taking the time to let people know your thoughts.

I am very happy with the care and attention with a lovely, comfortable room. The food is always well presented and enjoyable.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 24 Mar 2017:

Thank you for taking the time to review our home, we are thrilled you are happy with the support and that you are enjoying our menus, we do like good food!

Staff are very good. Food is nice.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in bed 24/7 for the past 2-3years or more without any bedsores etc... (doubly incontinent) This can only prove that she is being looked after correctly.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 22 Mar 2017:

Thank you very much for taking the time to review our home. We strive to deliver the best possible care and we are thrilled that you feel your mother is receiving this. We will ensure that all staff are aware of your thoughts on the care they deliver as I am sure they will appreciate your comments.

I have been to Springfield Cottage Residential Care Home many times for daycare when there are various activities and outings on. It's always lots of fun and I only go for the entertainment and trips out. The food is always good and there is always plenty and the carers are wonderful. I'm not ready yet to move in but as soon as I do need full-time care, this is where I will be going.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 10 Mar 2017:

Thanks Winnie! We love it when you come to spend the day with us, it's always great to see you and we are so glad you enjoy our trips, the more the merrier! Thank you once again for taking the time to review our home.

Whilst being initially stubbornly independent when mum first began living at Springfield in September 2012, as her general health deteriorated, it was comforting to know that mum had a key worker to support her when needed in whatever facet of daily life, help was required.
As mum's health continued to deteriorate management were eager to ensure the correct equipment was supplied to maintain mum's comfort and dignity. The office door was always open if there was something you needed an answer to an answer was always forthcoming. There was plenty going on to entertain the residents even if it was just chatting, watching TV or making new friends.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 28 Feb 2017:

Thank you, Neil for your lovely words. Your mum was a lovely lady and very well liked by all who met her. We are so pleased that you feel able to speak to any of us about anything and that our Keyworker system gave you comfort as needs were changing. Please don't be a stranger, we are always here for a cup of tea. Take care.

Very happy here.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 18 Jan 2017:

Thank you, Barbara, we are thrilled you are very happy here!

I am very happy. There is lots to do every day. It keeps me going. The staff are lovely and can't do enough for you. It's warm and homely and caring. Children come to sing for us at Christmas and we had a great party.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lindsey Spencer, Manager at Springfield Cottage Residential Care Home responded to this review on 10 Jan 2017:

Thank you, Hilda, for taking your time to review our home. We are thrilled that you are happy here with us, here's to another fantastic year!

The staff are very friendly and helpful. My dad likes the staff. He's very settled there.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lindsey Spencer, Manager at Springfield Cottage Residential Care Home responded to this review on 10 Jan 2017:

Thank you for taking the time to review our home, we are happy to see that you are pleased with our service and that dad is settled well, he is a joy to have here with us.

A small, friendly caring environment for the elderly and those with few family members. Impressed with every single one of the staff, although very busy themselves are always smiling and polite.
They never seem to mind when we visit at busy times. Food seems varied and our family member has enjoyed the selection. The room seems clean, tidy and comfortable. Decor needs updating in an ideal world.

How likely would you be to recommend Springfield Cottage Residential Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 23 Dec 2016:

Thank you for taking the time to review our home and for your kind words. We love to have visitors and you are more than welcome any time, our kettle is always on! We are always thrilled to see residents enjoying the time with their family, it brightens our day too.

My husband is being very well cared for and more importantly, he is happy.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 19 Dec 2016:

Thank you for your review Vicky. We are really pleased to see that you feel your husband is well cared for and that he is treated with dignity. We continue to add new activities to our programme. Please feel free to pop in and speak to me and we will do everything we can to make the room and your husband's personal space as you and he would wish.

The food is the best, the staff are funny, I can do what I want. I love it.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 13 Dec 2016:

What a great review, we are thrilled we can make you laugh. It's a pleasure to have you with us. Thank you very much for your kind words.

I like my home very much. Everyone is friendly. I enjoy going out and like the entertainment.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lindsey Spencer, Registered Manager at Springfield Cottage Residential Care Home responded to this review on 23 Nov 2016:

Thank you Alan for your kind review. We are thrilled that you like your home very much and we love having you with us.

Even though Springfield Cottage is an old building it has lots of character and is cosy and surrounded by lovely gardens. Staff always willing to help and most of all Mum is happy. From the start, you are made welcome at any time. I would have hesitation Springfield Cottage.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff have a very through knowledge of my mum as an individual and her needs. They update me promptly of any health issues and are also happy to chat about her general situation. They encouraged her to settle in well and are always friendly and chatty with her. It has made an enormous difference to her quality of life. She also enjoys the activities and events (in particular dominoes and visiting singers and musicians) which are arranged and I have always found it easy to make arrangements for her at home and when we go out. I enjoy my visits and the good atmosphere with the staff and other residents.

How likely would you be to recommend Springfield Cottage Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Job Vacancies

Staff Profiles

Joanne

Joanne Eccleston

Job Title: Care assistant

Joined: 2012

Description:

Joanne has worked as a care assistant at Springfield Cottage for three years and has achieved her NVQ Levels 2 and 3.
She was born and grew up in Blackburn and attended Roman Road Primary School and then
Everton High School. Joanne is married to Chris and they have a son, Craig, who is 23. In her spare time Joanne likes to watch films with her family and has a cat called Pepsi—she also
breeds shrimps!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Springfield Cottage Residential Care Home