Stenson Court

10 Greenfield Lane, Balby, Doncaster DN4 0PT

Stenson Court focuses on dignity in care for adults with dementia, with methods that are tailored to offer self-respect and support well-being.

Part of the Runwood Homes portfolio, the home is involved in promoting a Dignity Challenge to better educate people on dementia and make sure those with the condition have respect, privacy and individual choice.

A Full Engagement Programme is in place and care workers look to get to know each resident's needs and preferences.

Group: Runwood Homes Ltd

Person in charge: Julie Harrison (Manager)

Local Authority / Social Services: Doncaster Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 62

Rooms with ensuite WC: 0

Facilities & Services: Own Furniture if required

Latest Care Quality Commission* Report on Stenson Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Stenson Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Stenson Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.592 for Stenson Court is calculated as follows: ( (161 Excellents x 5) + (77 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 250 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.073 Points relating to the number of positive Reviews for Stenson Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.4 Target = 0.323

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Stenson Court has a Review Score of 8.7 (8.665) from 21 Reviews


Average Ratings

  • Excellent
    13
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stenson Court?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stenson Court

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

We like Stenson Court because Mum has always been shy and quiet before her dementia and the room she sits and watches television and has her breakfast, lunch and dinner in is small which is perfect for her and she has made friends with some of the residents she sits with.
She would hate to be sat in a larger room with a lot of people.
The staff are friendly and helpful. The management are always quick to sort out any concerns we may have.

How likely would you be to recommend Stenson Court? Likely

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Average Rating:   4.3 out of 5

We are very pleased with the staff in the care home. They are all very nice and caring towards my dad. Management are all very good, helping Dad settle into the home.
We could not ask for better staff looking after Dad. Nothing is too much trouble. Anything they can help us with do it straight away.
It is nice for me and my family to have peace of mind knowing that dad is being well looked after.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   5 out of 5

My father came to Stenson Court for respite while my mother was hospitalised with a broken femur. He has dementia and found the placement difficult as he couldn't understand/remember why he was there or where/why my mother was not with him. Therefore the staff had to provide lots of reassurance and understanding, which they did. Other residents, were very kind and supportive. I was very happy with the placement despite my father's reluctance to be there.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.4 out of 5

The care home is homely and clean. Perfect for elderly residents as I'm sure this is similar to their previous home environment.
The staff are friendly and helpful and the needs of my father are catered for very well.
More than happy with our choice of respite care.

How likely would you be to recommend Stenson Court? Likely

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Average Rating:   4.2 out of 5

We were all totally satisfied with this home. All the staff were brilliant. We could not be more satisfied.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   5 out of 5

Very professional, caring, trustworthy staff who treat all residents with dignity and respect. Food and accommodation to the highest standard with rooms tidy and clean. Would definitely recommend this facility to family and friends - Keep up the good work and high standards.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   5 out of 5

My friend is very happy with the provision at the home and always praises the staff and management. There have been a couple of issues but when I mentioned this to management it was dealt with quickly.
The place is clean and well equipped but I feel there could be improvements. Larger rooms so a visitor chair could be included and en-suite as my friend needs a commode at night which is not ideal. There are lots of activities planned for residents but my friend hasn't taken these up.

How likely would you be to recommend Stenson Court? Likely

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Average Rating:   3.9 out of 5

My mother suffers from dementia and as a family, we all had to make the decision for her to go into a care home to keep her safe. The staff at Stenson Court are marvellous because my mother is a fairly new resident they are all taking the time to settle her in and get to know her, it's not been an easy task for the staff but they are getting there. The home is very welcoming and it is quite obvious the residents are always a priority.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.3 out of 5

My mum entered Stenson Court 10 days ago very confused and subdued. In that short period, the amazing staff there have cared for her so expertly. She now has the motivation to mobilise, converse with other residents and interact with all staff. Last night staff organised a karaoke evening with pie/peas supper. My mum who has dementia got up and sang. She was a regular karaoke singer for most of her adult life and this brought back memories of so many good times she had with my now deceased dad. I can't praise the staff enough for their care and devotion. I also had the best evening for a long time.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.6 out of 5

A very friendly home. The staff do a good job. The room my father-in-law is in is cosy and clean. The staff are very helpful. I myself feel at ease when I visit. I feel the home is a little run down.

How likely would you be to recommend Stenson Court? Likely

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Average Rating:   4.3 out of 5

The home is a 'home from home' for those who cannot cope anymore. the staff are very helpful and friendly and can't do enough for you as someone in the home or a visitor.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.9 out of 5

I would like to thank all the staff and management team at Stenson Court for the caring way they look after mum. They are professional but always have time for the personal touches which are very important. Their understanding, compassion and empathy is very much appreciated by ourselves.
Mum is very well looked after and is always clean and smartly dressed whenever we visit. Her room is always clean and aired. We recently enjoyed the Queens Birthday party in Stenson Court and mum had a very memorable outing to the wildlife park this week. Thank you all. You are all stars!

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.9 out of 5

My mother received emergency respite care. The care received was excellent. We only moved her to be nearer home, otherwise we would have left her with/at Stenson Court. I/we would like to express our thanks to all the staff for their care. You are truly angels.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4 out of 5

We visit a friend and find she is very well looked after.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mum went in Stenson Court - emergency respite. The carers have looked after her in a caring, kind manner. They have promoted her independence and well being. They have encouraged her to eat and drink which she hadn't been doing when she was at home.
She was there for about seven weeks. She only left to go to another home, much nearer to where she lives to enable friends and relatives to visit her. The staff have been very caring and considerate with my mum.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.5 out of 5

My dad is well looked after at Stenson Court. The staff are fantastic with him and really care.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.3 out of 5

I have always been completely satisfied with the care my mum has received in Stenson. Staff are lovely, caring and always happy. No complaints, if we have they are always dealt with.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.9 out of 5

The home is well looked after and maintained. My experience is of a very caring and polite staff, who look after the residents very well. My father is as happy and content as he has ever been. Everything I have witnessed is about the well being of all residents who all seem very contented and looked after. I would not hesitate to recommend this home to anyone.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.8 out of 5

Mum was living independently but her dementia deteriorated and she kept falling and banging her head and she was losing weight and stopped looking after herself to such a point as it was no longer safe for her to live on her own. I chose Stenson Court because of previous experience of the establishment and since Mum has been here she is looking much better, has not banged her head once (which was not the case when she was in respite somewhere else) and she is as good as her condition allows her to be well looked after by extremely competent and caring staff. I am so happy that I managed to secure her a place here.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was a resident at Stenson Court for the last 5 months of her life. Her life was enriched by the caring and friendly staff and the mix of residents. She never wanted to live in a care home but when she became less able to look after herself it was at Stenson Court that I could feel a sense of relief knowing that my mother was safe and well looked after by professional staff. She settled in well and made friends. Towards the end of her life I was able to stay with her and look after her in her final weeks, supported by the staff and the District Nursing service.

Sadly she passed away on the 5th October 2015 at 11.20 with me beside her bed. We will always remember her time at Stenson Court with much affection.

Please note during the time my mother was at Stenson court there was no Activity leader which was a shame, something which has now been rectified since Runwood Homes have taken over.

How likely would you be to recommend Stenson Court? Extremely Likely

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Average Rating:   4.5 out of 5

The staff at Stenson Court are very caring and have a good (excellent) knowledge of my mums needs. This is plainly obvious after reading her care plan recently. It has regained the warm, busy atmosphere after the months of uncertainty, during which time the staff all worked extremely hard whilst their jobs were under threat. I am always greeted by all the staff by name and made to feel welcome.

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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