Ashcroft House, Leeds, West Yorkshire
Ashcroft House, Leeds, West Yorkshire
Ashcroft House, Leeds, West Yorkshire

Formally a Vicarage, Ashcroft House is a large detached property set in its own gardens in the village of Bramhope. Since 1990, it has been a family-run care home and over the years it has been thoughtfully expanded to provide a safe and friendly environment for residents whilst retaining the comforting feel and warmth of a family home.

Ashcroft House is self-contained with a modern kitchen, providing wholesome home-cooked meals and a staff operated laundry service. For the comfort of residents, there are two lounges, a conservatory and gardener maintained gardens. Most resident rooms are single en-suite and all are fitted with a 24-hour emergency nurse call system. Hair, chiropody and beautician services are also provided in-house.

The home takes great pride in the quality and professionalism of staff. Whatever the task, they can be relied upon to provide nothing less than total care around-the-clock, every day of the year.

Owner: Ashcroft House Care Services Ltd

Person in charge: Michelle Glenwright (Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 2

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £600 – £675 (These prices are only a guideline, please contact Ashcroft House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ashcroft House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Ashcroft House has a Review Score of 9.6 (9.622)

The Review Score of 9.6 (maximum of 10) for Ashcroft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Ashcroft House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.622 for Ashcroft House is calculated as follows: ( (78 Excellents x 5) + (37 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashcroft House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashcroft House?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashcroft House

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

Ashcroft House is in an ideal location and very pleasant area. The home is very clean and well looked after, food looks good and well prepared. Staff are always available to answer questions and are very caring towards the residents. My mother is a resident and is very happy here, she is cared for very well and her family are extremely happy with her care. We would highly recommend this care home.

How likely would you be to recommend Ashcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having assessed many care homes locally, Ashcroft House was our first choice. We found the home and the staff to be of a high quality and, although our father only stayed there for 11 days, we were happy in every aspect of his care. We would like to thank all staff, for the care that he received at Ashcroft House.

How likely would you be to recommend Ashcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are helpful and caring. Nothing is too much trouble. I am very pleased with the care my brother is getting and greatly relieved he has settled down as it's difficult for him as he is blind.

How likely would you be to recommend Ashcroft House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Staff are friendly and attentive to resident's needs. Welcoming of family members. From what I saw there was an activity/entertainment daily, warm, clean environment.

Security could be improved - back door not locked. Private information can be viewed in resident's room. Safety issue re: wandering residents - steep driveway.
Health and safety issue re: signing in of visitors not enforced. But overall satisfactory.

How likely would you be to recommend Ashcroft House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

I was upset to have to put my mum in a care home, but I couldn't be happier. I viewed many, but when I went to Ashcroft House it just felt 'right'. The welcome was immediate and I got the sense straight away that this was a caring environment. I discovered that the staff have been there (in many cases) years which says a lot. They are cheerful and chatty. It is not 'corporate' and sterile but is homely which is what I was looking for. Mum's room is on the first floor and is bright, clean and modern with an ensuite bathroom. There are daily activities (never thought Mum would do indoor archery!) and I love that I can pop in at any time of the day or night. The staff really get to know the residents and engage with them fully. The food is plentiful and freshly prepared. The manager is incredibly professional and has kept me fully informed about mum's wellbeing. Everything is considered regarding making individuals feel comfortable and happy.

How likely would you be to recommend Ashcroft House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very well run by the manager.
All the carers are friendly, compassionate and provide excellent care to the residents and are friendly with the relatives. It is very reassuring to know my mother is safe, well looked after and in a clean secure environment. The home caters well for all the resident's personal needs and I am so pleased that my mother is a part of it.

How likely would you be to recommend Ashcroft House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Choosing a care home can be full of pitfalls. Knowing relative or close friend is in a safe and comfortable environment gives you peace of mind. Staff are always willing to listen to any concerns you raise on a resident's behalf and will try to resolve problems promptly. They are also quick to respond to emergency health issues requiring paramedic and A&E attendance, whilst keeping you fully informed and involved.

How likely would you be to recommend Ashcroft House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would highly recommend Ashcroft House. The care my mother has received has been fantastic. The staff are friendly and welcoming and privacy and dignity are always respected. Residents are always encouraged to take part in the activities that are arranged. The home is clean and the rooms bright and welcoming. Resident's wishes are always respected. My mother is very happy here - my only little niggle is trying to keep a check on her clothing as pieces sometimes go missing despite being labelled.

How likely would you be to recommend Ashcroft House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother who is 83, was in poor health early this year and so I had to put her into this home as it was nearby. From day one, the management and staff have been excellent towards her care and well being.

Their commitment and compassion is beyond their care of duty and I am amazed at how professional they are at all times.

My mother loves her new home.

How likely would you be to recommend Ashcroft House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father had been living in Ashcroft house from November 2016 until September 2017 when he sadly passed away.

During that time he was taken care of very well by the attentive staff, he was fed well on the delicious homemade food and was always clean and very presentable. The atmosphere in the home was lighthearted and friendly, I enjoyed my visits there.

I cannot thank them enough for their care at the end of his life.

How likely would you be to recommend Ashcroft House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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