Edmund House

98 - 108 Everest Road, Ashby, Scunthorpe DN16 3EB

Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who are living with dementia and to those who are no longer able to live at home. Carers are trained and experienced in the challenges of looking after individuals with memory loss, taking pride in a sensitive and compassionate approach towards loved ones.

Edmund House provides first class accommodation and facilities in a warm and safe setting. A Call Care System ensures easy access to staff and a passenger lift ideal for those with mobility issues. Accommodation features bright and spacious communal areas and en-suite bedrooms, each offering comfortable and tasteful furnishings and decor. There is also an on-site bar, function room, cafe and internet corner.

Mealtimes can be enjoyed in the pleasant dining room where delicious and healthy food is served tailored to the needs of the individual. Dietary requirements and preferences are discussed on arrival.

Residents can enjoy a choice of activities at Edmund House, keeping both body and mind and stimulated. Crafts, quizzes and games, cooking and painting are just a few of the favourite pastimes enjoyed.

Group: Bupa Care Homes

Person in charge: Michelle MacKenzie (General Manager)

Local Authority / Social Services: North Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 40+.

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Edmund House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Edmund House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Edmund House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Edmund House is calculated as follows: ( (74 Excellents x 5) + (42 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.446 Points relating to the number of positive Reviews for Edmund House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 5 Reviews ÷ 11.2 Target = 0.446

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Edmund House has a Review Score of 9 (9.029) from 10 Reviews


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Edmund House?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Edmund House

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

Friendly, efficient staff. Professional in their caring role. Generally kind and considerate.

How likely would you be to recommend Edmund House? Likely

Overall Standard

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Average Rating:   3.7 out of 5

Natalie Krisman, Customer Service Adviser at Edmund House responded to this review on 18 Apr 2018:

Thank you for sharing your kind words about our wonderful staff at Edmund House.

Recently our Mother passed away in the care of Edmund House. It is extremely difficult for us to express our appreciation for the care, attention and most importantly the love shown to her. Visiting the home had become part of our lives and feel not only the loss of Mum but have lost more family with the wonderful staff, friends and residents we have made.

How likely would you be to recommend Edmund House? Extremely Likely

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Average Rating:   4.8 out of 5

Natalie Krisman, Customer Services Administrator at Edmund House responded to this review on 09 Apr 2018:

I'm so sorry for your loss. I'm pleased you had a positive experience in Edmund House with all the staff and residents.

I would like to make a special mention to the recent Valentines Party the residents and visitors had in the Chiltern lounge on February 14th. The organisation was first class and the afternoon tea which followed was first class. Everyone enjoyed the party very much, thanks to all the staff who supervised it. Well done to all.

How likely would you be to recommend Edmund House? Extremely Likely

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Average Rating:   4.9 out of 5

Natalie Krisman, Customer Services Administrator at Edmund House responded to this review on 11 Apr 2018:

Thank you so much for your review and I'm glad to hear you enjoyed it!

I would like to praise one of your staff who is the senior housekeeper. On two occasions recently when on her way home she stayed back 30 minutes each time to assist me in cleaning, washing and redressing my mother who is totally incontinent and not only made a mess of herself but also the bathroom and her clothes. She helped because the rest of the staff were engaged in feeding other residents. This is not unusual for her to do duties that are not in her profile for all residents.

How likely would you be to recommend Edmund House? Extremely Likely

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Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Edmund House responded to this review on 08 Mar 2018:

Thank you for your review and such kind words about our staff. It is so lovely to know that our staff are appreciated and to get such nice feedback about them.

Care home is a "care" home. Rooms clean, all en-suite, residents laundry is exceptional. Food and choice is wonderful. Residents treated with respect and dignity. Staff are lovely but unable to spend much time with residents. Only one complaint, feel that staff appear to swamped with paperwork. Have no time to spend with residents when sometimes all they want is a chat, appear to be always filling forms in/and very very busy.

How likely would you be to recommend Edmund House? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Edmund House responded to this review on 26 Apr 2017:

Thank you for all your lovely comments, we really appreciate it. I am pleased that you would recommend this home to others. I will pass on your feedback to the home's manager. The Bupa Customer Care Team.

My mother has been in this care home for 3 years. In March, another male resident walked into her room and grabbed her arm. At 97 unable to raise the alarm (she doesn't know how to use the buzzer) she was very distressed. As soon as the carers had sorted it out, the senior carer promptly rang me and told me what had happened and kept looking in on her, checking she had settled.
My only concern is although this gentleman is obviously ill, how do you protect the vulnerable? I feel if the staff had less red tape, they could do their job more efficiently, they work very hard.

How likely would you be to recommend Edmund House? Likely

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Average Rating:   4.7 out of 5

Emily Wilson, Customer Service Administrator at Edmund House responded to this review on 26 Apr 2017:

Thank you for your feedback. I have been in touch with the home to make them aware of your concerns, just to ensure that this incident has been logged and dealt with properly. The home said that if you have any concerns they will be more than happy to speak with you regarding them. They can promise that they monitor their vulnerable residents closely. Our feedback team are here to support you if you would like to take your worries further. You can contact them on 0113 381 6293 or at feedback@bupa.com so they can discuss and investigate your feedback with you. We appreciate that this is a serious matter, and our residents' health and wellbeing is our absolute priority. The Bupa Customer Care Team.

I have been in Edmund House since August 2015. I am very happy here. The care and attention I receive is always very good and I have no complaints. The food I receive is varied and to my liking. There is a choice at all meals. The staff are very friendly and caring and attend to all my needs.

How likely would you be to recommend Edmund House? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer services administrator at Edmund House responded to this review on 10 Apr 2017:

Thank you for your review. Ir is lovely to know that you are happy at Edmund House and that all your needs are cared for.The Bupa Customer Care Team.

Having struggled for a while with GP's etc to make them understand my family's and my wishes with regards to my parent's end of life care, I was pleased when one of the staff in the home took on board what I was saying and helped to sort everything out for my parent.

How likely would you be to recommend Edmund House? Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer Service administrator at Edmund House responded to this review on 07 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Nothing is too much trouble for any of the staff. Recently my father was taken seriously ill. The staff managed to attend to his needs without jeopardising the welfare and health of other residents. Staff are professional, kind and caring, courteous at all times. My father nor I have ever had cause to complain. Edmund House is or should be an example to other care homes.

How likely would you be to recommend Edmund House? Extremely Likely

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Average Rating:   4.8 out of 5

Lydia Waller, Customer Service Administrator at Edmund House responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

From the minute my Dad went into Edmund House he was treated with dignity and respect. The care given to him was brilliant every single day. Not only was my Dad looked after, every member of the family that was with him day after day was looked after so well. Nothing was too much trouble and all the staff are so friendly and considerate. Would recommend Edmund House to anyone needing a care home.

How likely would you be to recommend Edmund House? Extremely Likely

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Average Rating:   5 out of 5

Rachel Elliott, Customer Service Administrator at Edmund House responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Edmund House