The Granby, Harrogate, North Yorkshire
The Granby, Harrogate, North Yorkshire
The Granby, Harrogate, North Yorkshire

The Granby offers elegance and style and is a place in which residents feel pampered and cared for. The home provides residential, nursing, and respite care.

The foyer at The Granby is the perfect place to enjoy afternoon tea and socialise as it looks out across Harrogate Stray.

There is a superb collection of reading material including books, magazines and papers in the Tockwith Library. A mini cinema provides popular and classic films for residents' enjoyment.

Residents can be treated to a new hairstyle in the hairdressing salon or even relaxing aromatherapy or reflexology sessions in the privacy of their own rooms.

There are attractive grounds in which to relax or take gentle exercise. For the more adventurous there are many excursions available, as well as workshops. A range of recreational activities take place in the beautifully restored Crystal Room.

The standard of accommodation and care afforded at The Granby is second to none, with every resident being actively encouraged to retain their independence in order that they lead as full a life as possible.

Group: brighterkind

Person in charge: Karen Auker (Home Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 6

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Granby: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 The Granby has a Review Score of 9 (8.985)

The Review Score of 9 (maximum of 10) for The Granby is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for The Granby in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.985 for The Granby is calculated as follows: ( (82 Excellents x 5) + (109 Goods x 4) + (55 Satisfactorys x 3) + (14 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 3.985

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for The Granby is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 17 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    11
  • Satisfactory
    4
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Granby?

  • Extremely LIKELY
    12
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    3
  • Extremely UNLIKELY
    0

Reviewer Connection to The Granby

  • Resident / Service User
    12
  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

Despite the good efforts of carers and currently the management, it does not compensate that the building is very unsuited to wheelchair use, particularly with regard to bathroom use.
Also, the upkeep of the so-called 'garden' area is pathetic, I hardly think overgrown roses, dilapidated walls and scrubby soil constitute the term garden.

How likely would you be to recommend The Granby? Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

Karen Auker, Home Manager at The Granby responded to this review on 16 Feb 2017:

Thank you for your comments. We welcome all feedback that will help us continue to improve our care services.
We are currently making extensive improvements to The Granby Care Home in Harrogate with a full refurbishment taking place. These changes will significantly improve the living environment for our residents and their families and is due to be complete in September 2017.
All of the bedrooms will be redecorated and refurbished, with each resident choosing the style and theme of their room. We will have a new lounge, dining room and conservatory and we will introduce a special café bar for residents and family members.
There will be a full programme of redecoration and refurbishment of all the bathrooms and corridors, increasing wheelchair accessibility and making the route around the home more spacious and convenient for all.
Furthermore, the garden will have a full revamp and tidy up, with a fresh flower bed. We are really excited about the refurbishment and would love to invite you into the home to see the completion of Phase 1 so far. If there is anything at all you would like to discuss further, please contact customercare@brighterkind.com or feel free to pop into the home anytime. Many thanks for your time.

Karen Auker, Home Manager

Over the last 8 years, standards have dropped and fees have increased by around 6% a year compound interest. These increases are not justifiable and will if they continue, prohibit recruitment of customers.
Management has been constantly changing and therefore continuity lacking. Investment in the building has been minimal apart from "window dressing."
Recent investment in the home in the form of refurbishment and staffing by the new company and the appointment of a new general manager and unit manager allows for a degree of optimism. However, we will wait and see.

How likely would you be to recommend The Granby? Unlikely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Very Poor

For nearly 3 years, I have visited my 95-year-old aunt on a weekly basis and the staff have always been very courteous and cheerful, whilst carrying out their duties.
The recent refurbishment project is going to take The Granby up another level and will be a vast improvement to residents and visitors.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been going through a bad patch over the last few years of not wanting to eat and drink or even be here. She has found life very hard recently with the death of my father last year, but with support and understanding from all the staff she has turned a corner and we, as a family, are very thankful.
We have not seen mum like her old self for years, she is engaging with other residents and joining in with the activities. Mum is very relaxed with all the staff and can be very cheeky at times.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

So far only a short time here, but a very enjoyable time. Including a very interesting and fun time out. So far all my needs have been met. One thing one could not find better, staff for help and friendliness which I needed.
One complaint, the shower room, more water ends up flooding the floor and sometimes the carpet, however careful one is. Thank you to staff.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The staff are very caring. The management seem to change far too regularly to give real confidence in the long term direction of what should be a successful care home. The costs seem very high by comparison to other homes in the area.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

The Granby is a warm, friendly and welcoming home where nothing seems to be too much trouble for any of the staff. The staff are patient, tolerant and very caring. My aunt is sometimes a very difficult person to deal with and they give a great deal of time to her when specially needed. The food is good, an important feature. The residents all look small and well cared for. They are happy and smiling- for those that can - which is noticeable to visitors.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very welcoming on entrance, staff very helpful and pleasant.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Granby is a welcoming and impressive home where the residents are well cared for. The atmosphere is usually cheerful and comfortable. The fabric of the building and rooms is best described as faded elegance but I understand a refurbishment programme is in hand. Otherwise it seems clean and tidy and has a fresh atmosphere.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Since my fathers first ever visit I found not only my father was, and still is, treated with utmost respect, nothing seemed too much trouble. The rooms are spotlessly clean and all facilities that could be required. Bathrooms immaculate and with all help aids available. On to the restaurant....what can I say!! French chefs! Formidable, always a very varied menu and good quality too. Entertainment in The Granby appeared to be of interest and always something to do. For any potential residents of The Granby I would rate it's hospitality, staff, rooms, food, grounds, upkeep, all very highly and I know my father is happy here and being well looked after.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit many care homes, this one is outstanding.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am delighted to be settled in a lovely room having been allowed to bring many items of furniture etc from my home. Leaving your family home is very difficult and everyone at The Granby has made it easier with their help and kindness. I'm allowed as much independence that I want but help comes quickly when I need it.
My family found The Granby for me and made a very good decision. I would recommend it to anyone wishing to be in the Harrogate area. Thank you.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally the care is quite good but recently the food has not been quite up to standard or amount. I am hoping for better in the future.

How likely would you be to recommend The Granby? Neither Unlikely or Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Bethany Gibbons, Marketing Assistant at The Granby responded to this review on 24 May 2016:

Thank you for your comments – we welcome your views, which will help us to improve our care services. In order for us to do this we need more details from you. Please contact us directly at customercare@brighterkind.com and we will ensure your comments are acted on accordingly.

Afternoon cakes could be nicer.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

From day one I have been treated with the utmost respect from all the staff. I have had issue with the odd meal, but overall that standard is good.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I am now at the age of 97 so when my daughter and my son-in-law go on holiday they like me to come here knowing that I shall be ok and well looked after. Everyone is very happy here and so we are very happy too. This is a lovely home with loving care and can be recommended to anyone. Most windows looked out to trees and lawns and I can watch the birds and rabbits and also cars arriving with visitors which is always interesting. The staff are good and happy to help you with your needs. All goes well.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are good, but it feels as though there are not enough of them. I think that there are not enough commodes. I also think that the carers are not paid enough for the hard work they do.

How likely would you be to recommend The Granby? Unlikely

Average Rating: 

 3.9 out of 5

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I arrived at The Granby in mid April 2015. My two daughters had visited more than six care homes in Harrogate and chosen three for me to look at. I was very impressed with The Granby and after a trial period of two weeks chose to stay. My room is very good and the staff who care for it are very efficient. My one complaint is the quality of the food has gone down and the combining of the nursing residents with the other residents has not been a success for the lunch meal.

How likely would you be to recommend The Granby? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Standards have dropped for The Granby. Food not always hot enough.
More variety of food offered.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

More variety of food to be offered.

How likely would you be to recommend The Granby? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Overall the home is of a good standard with very clean rooms. The food is very reasonable and there is always things going on.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I came here six years ago and felt very relieved that I no longer had the stress of cooking for myself and providing all the care, washing clothes etc, cleaning rooms. Care was voided by the community, but not very satisfactorily. Other people will do things to help, but not usually with the care one does for oneself.
Just recently I have been asking for porridge - small always. One of the carers settled the matter - small was half a bowl. Back we are again to a full bowl! Our bowls are huge, suitable for active young men. The cooking has been slapdash.
The new curtains provided are attractive, but the fabric leaves a lot to be desired.

How likely would you be to recommend The Granby? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for The Granby

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for The Granby

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Granby