6 Pannal Ash Road, Harrogate HG2 9AB
Owner: Harrogate Neighbours Housing Association Ltd
Person in charge: Robert Murphy (Registered Manager)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 28
Rooms with ensuite WC: 6
Weekly Charges Guide: Personal Care Single £389 – £556 (These prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Heath Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Heath Lodge has a Review Score of 5.6 (5.590)
The Review Score of 5.6 (maximum of 10) for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Heath Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Heath Lodge is calculated as follows: ( (12 Goods x 4) ) ÷ 12 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.59 Points relating to the number of positive Reviews for Heath Lodge is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179 , then divided by 2 = 0.090
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by G S (Son of Resident) on Thursday 22 December 2016. Relates to November 2016.
My mum was looked after at Heath Lodge for almost five years. Her move from her home to stay there was very smooth and she settled in straight away. She was a sociable person and enjoyed the company of staff and residents. She enjoyed the events where there was singing organised. She told me that she liked her room there. Mum I think, was glad to be somewhere where there was a buzz of activity. She was a bit lonely at home, even with regular visits. To me, the place always had a friendly feeling when I visited.
Heath Lodge provided a secure and caring place for my mum to live for a long time for which my family are very thankful.
How likely would you be to recommend Heath Lodge? Extremely Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Heath Lodge