Shadon House

Northumberland Place, Barley Mow, Chester le Street DH3 2AP

Shadon House, Chester le Street, Tyne & Wear
Shadon House, Chester le Street, Tyne & Wear
Shadon House, Chester le Street, Tyne & Wear

Shadon House in Gateshead provides support for people who struggle to live alone and allows people to live independent lives.

Shadon House is one of three 'Promoting Independence Centre's' and can offer accommodation whilst allowing service users to meet new people and participate in daily activities.

Shadon House specialises in mental health care, dementia care as well as physical disabilities and care for older people.

The staff at Shadon House work with outside organisations to help users of the centre to live independent lives.

Group: Gateshead Council

Person in charge: Joanne Louise Matthewson (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 23

Rooms with ensuite WC: 23

Facilities & Services: Day Care • Respite Care • Ground Floor Accommodation only

Latest Care Quality Commission* Report on Shadon House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Shadon House has a Review Score of 9.8 (9.805)

The Review Score of 9.8 (maximum of 10) for Shadon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 53 Reviews over all time. This Average Rating is also the rating value for Shadon House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 33 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.805 for Shadon House is calculated as follows: ( (512 Excellents x 5) + (106 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 626 Ratings = 4.805

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Shadon House is based on 33 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 33 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    46
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shadon House?

  • Extremely LIKELY
    51
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Shadon House

  • Daughter of Resident/Service User
    24
  • Son of Resident/Service User
    16
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

From the start of my mams stay until the day she was transferred, the staff (managers, care staff, domestics and chef) were fantastic, not just with my mama but all of us.
It took mam a couple of weeks to settle but after that, she loved being there. The cleanliness was a high standard, they actually managed to set mam eating again. The rooms were lovely and the upbeat atmosphere always welcoming.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Warm, friendly staff, very welcoming and very professional. The whole place has a really homely, laugh out loud atmosphere, due to the carers. My dad really enjoyed his time here.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joanne Matthewson, manager at Shadon House responded to this review on 17 Nov 2017:

We are all very pleased you and your dad enjoyed his stay. Thank you from the team at Shadon House.

My mam went into Shadon House for a six-week assessment and stayed for 9 weeks. The staff who work there are fantastic. They looked after my mam so well and gave her that bit of quality in her life that she was missing due to dementia.
It also gave me a chance to get my life back. All the staff seemed to go around with permanent smiles on their faces. I couldn't thank them enough.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Joanne Matthewson, Manager at Shadon House responded to this review on 04 Oct 2017:

Thank you for your kind words.
It was a pleasure having your mam stop with us, we wish you all well for the future, from myself and the full team at Shadon House.

My mother in law stayed for respite. All of the staff are brilliant in the care they provided. I could not recommend Shadon House enough. They take time to spend with the service users and are always helpful to family who go to visit.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband as well as having dementia has challenging behaviour. The staff were great with him, not giving up when at first he would not cooperate - especially with meals.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mam resided in Shadon House for 6 weeks assessment. During her stay she was shown and given so much care and love, nothing was a problem. The change in Mam was amazing, she was happy, contented and well cared for. All staff went above and beyond to help Mam and other service users. My only complaint is that Mam cannot stay here as they don't have any permanent beds.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mam has been in 6 weeks for assessment and she has anxiety issues. The staff were fabulous and very caring. After a few days, Mam settled and after her assessment she doesn't want to leave. The staff were all very nice and have been so good with Mam.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very welcoming and friendly reception. Staff always smiling and available to help. Residents were always treated with dignity and respect. A good level of safety and security was maintained.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff were pleasant and caring to both the residents and visitors. Overall a brilliant place for assessment. Pity, it's just temporary.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been referred to Shadon House for assessment. He seemed to have given up on eating, drinking and existing at home. After just a few days here he seem so much better. He appears more alert and is getting up and joining in with other residents.

He has company to eat with and activities to stimulate him. I can't fault this centre.

The staff and care here are excellent. Nothing is too much trouble. It is peace of mind of relatives to know that their loved ones are well looked after and treated with dignity.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum went in with a broken shoulder (on top of Alzheimers and dementia) She was very confused and upset but staff were brilliant. Mum stayed for 7 weeks and has come home healthier and happier than she's been in years. She had made so many friends and all the activities were brilliant. She's been pampered, new nails, tenderly fed, cared for and loved and I cannot praise the staff enough. Always a smile which mum enjoyed, such great care, cleanliness and facilities, not a complaint from us at all. Sad to leave.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

What an amazing team you have at Shadon House. When we arrived, the staff made us feel that our mum would be safe and looked after. She spent three months there and the difference within hours of her arriving was unbelievable. She started to talk and mix with people, all due to the fab staff encouraging her. We will be forever grateful for all the help and support from your very kind staff. Your staff looked out for us at a very stressful time having just lost my father to cancer the same week mum went into Shadon House.
Again may we say a big, big thank you to all the staff!

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and attention our cousin received from the staff was outstanding. As she was at ease from the onset. Making out lives a lot easier when she had to go into care.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad has been in other places but this is the best home ever. Staff all wonderful, kind, caring from the manager to the cook and cleaners, just everybody. Dad is coming home as we will miss them all. We can't thank them enough.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went into Shadon House after 6 weeks in hospital still quite unwell. Her recovery was amazing to witness. She thrived and was content and if she could she would have stayed here long term. Fantastic professionals doing an incredibly hard job always with plenty of fun where possible.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When Dad went into Shadon House, we were upset. But as time went on, we are so glad he went there, because staff and managers are all caring to Dad and to us as a family. He wasn't eating or walking and now he is doing both. We can't tell you how happy we are. He is 92 years old and has dementia a little and the staff are perfect in our eyes.
Thank you all, love to you all.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Audrey Nisbet, Assistant Manager at Shadon House responded to this review on 20 Jun 2017:

All staff are all very privileged to be trusted to care for all our service users
we all love our jobs and it is truly an honour to be part of a great team

Mam had a fall and fractured her hip, after a hospital stay and discharge back into housing with extra care, it became apparent that it was no longer possible for her to safely live there, she was continually trying to leave and go home.
Mam went into Shadon House for assessment and after a short time mam was quite settled, her behaviour improved and she was no longer trying to leave and go home as often.
All staff were really good at dealing with mam's Dementia, I just wish she could have stayed permanently as she was so settled, happy and safe there.
They are a really brilliant staff team, nothing was a bother to them.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We cannot thank enough the care workers at Shadon House for all the support and care they have recently given to our mum.
IT is truly a special place with friendly staff and a nice homely atmosphere.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All staff were amazing with mum, her room was clean and tidy and the food was great. Our family could not have coped without Shadon house. Thank you to all the team.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam had a fall at home and was sent to the hospital. When being discharged, an assessment bed was required so she went to Shadon House. The staff have all been wonderful to her, encouraging her to walk, eat proper meals and build up her self-confidence. I wish she could stay there full-time (sadly max is 6 weeks). Everyone is noticing how happier she is and this is due to the caring staff at Shadon House.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been visiting my friend for a number of weeks.
I have found on my visits all staff very friendly and they go out of their way to help all patients and visitors.
Also, the cleanliness of the home is very high.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It was not easy for our family when our grandma needed 24-hour care, but from the moment she arrived at Shadon House, we felt at ease. Staff were fantastic with her, my grandma settled in really well. Whenever we visited we were always made to feel welcome. Staff were really caring towards all the residents and always very helpful. We appreciate all the care and support she received at Shadon House, we really did not want her to leave.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

During the time my mother has been in Shadon House, she has had exceptional care. All the staff are kind, caring and extremely patient, not just with my mother, but from what we have seen, with all the other residents. They are encouraging and have a sense of fun. Everyone of them seems willing to go the extras mile as they did at Christmas when they were willing to wash and set her hair, if the hairdresser did not arrive in time to do it, as she would look her best at a Christmas party. We as a family have always been treated with courtesy, helpfulness and friendliness. Although we are not there at meal times, my mother always tells us about the lovely food she has.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mam stayed at Shadon House for approx 11 weeks. I cannot thank all the staff for the excellent care, support and encouragement my mam received during her stay there, nothing was a trouble to them. So friendly, reliable staff. It made all the difference to my mams health. I will never be able to thank them enough. It is a shame no permanent beds available for residential care.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The time my Father was at Shadon House, we found the staff, patient, considerate and helpful both in looking after my Fathers needs but also keeping us informed as to developments. We would have no hesitation in recommending Shadon House to other people having to look at respite care.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mam was in Shadon House since November 2016 until January 2017 for assessment. The staff and facilities are second to none, they have been fantastic with my mam dealing with her as she can be difficult at times. They are all stars.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was cared for before she died.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandmother was well looked after, all her needs were met and socially she progressed being in Shadon House. All staff were professional and seemed to genuinely care. I always get little progress reviews on each visit. My grandmother moved today to a permanent private care home and was upset to leave Shadon House as she knows she was well cared for.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I would just like to put on record the outstanding and exceptional service care provided by the staff and management in Shadon House. I have been extremely impressed by the lever of continued communication and care provided and the level of dignity shown by all the staff at the home.
This has been invaluable to me and my family at what is a very stressful time. I would like to commend them for the valuable work they do and congratulate them for the fantastic environment thy maintain to help people with dementia. I would like to thank them from the bottom fo my heart for the care they provided for my mam.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been hugely impressed with Shadon House. The level of care provided, their professionalism, help, friendliness and patience has been outstanding. I would recommend this care home to anyone. They provide a 5-star service and should be commended for their efforts. Shadon House deserves plaudits for its excellence and comes with my strong recommendation and wholehearted endorsement.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

An excellent service given by the highest quality of staff. The manager of the home and her staff are fantastic ambassadors to her. Nothing is ever too much trouble.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father was at Shadon House for assessment and respite care after a spell in hospital following a fall. He suffers from dementia and is now in a care home (he is 96) Whilst there his general health improved as did his spirits. All this personal, hygiene and medical needs are met. The staff were unfailingly polite, warm and friendly to us and treated residents with warmth and dignity- often above "the call of duty". Thus a great weight was lifted off the families shoulders after an extremely stressful period trying to care for him at home.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife was taken to Shadon House by her Alzheimer's carer. She received a warm welcome on arrival - staff expected her on Monday morning. I was informed later that she had settled in quickly and felt 'at home'. She ate well, the menu was varied. I telephoned to speak to the carer after 24-hours and was informed that my wife was very comfortable. She did not sleep well but this was not due to the lack of care, it was my wife's present condition. When I picked her up after eight days, she was happy and looking good. A rewarding week for both of us.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was in Shadon House for nine weeks after hospital stay, from the first day we went to visit and on every visit after that we were made to feel very welcome. My mum settled in extremely well. I couldn't pick one individual carer that stood out only because they are all very special people. Nothing was too much trouble. There was always a happy atmosphere when you went into Shadon House. Their involvement with the residents was first class. I can only hope that my mum will settle as well in her new home as she needs 24-hour care. I like to think Shadon House has prepared her well for this huge change in her life.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It was mams first time in respite, she seems to have had a lovely time, not at all distressed which I thought she might have been. In-fact, looked really well when I collected her after her three night stay. I would not hesitate to arrange for mam to stay again. Mam has no short term memory so can recall no details of her stay. This is what we as a family have seen.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This is the second time that Shadon House have provided emergency respite care for my step-father. The standard of personalised care for both the resident and relatives is excellent. I would have no reservation in recommending this care home to anybody who wishes for their loved one to be looked after, with respect and dignity.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It has been a really nice place can't complain about anything. Her room is clean and fresh and she was very comfortable. All the girls who have cared for her are outstanding and she loves them all and will he happy to come back for respite if need be.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stayed at Shadon House for assessment as a result of Alzheimers. From the carers, chefs to the managers my mother was treated with dignity and care and attention. The level of care went beyond what I expected or hoped for. My mother left Shadon House for a permanent care home after assessment. Physical well-being has improved immensely. Shadon House is a credit to Gateshead Council. All the staff are a credit to the care profession and to Gateshead Council.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was rushed out of hospital and into an assessment centre (Shadon House) by a social worker and the process was a nightmare. The staff at the home were lovely, friendly and the family were very pleased that my mother settled. My mother was in Shadon House for 4 weeks and we never had any issues. The food, comfort and care were excellent.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent caring staff. Feel my wife was in good hands and would receive prompt medical care if needed.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

After leaving hospital my mother had to be assessed for her capability to look after herself. In fact she needs full time EMI residential care. She was there 14 weeks instead of the usual 6. Staff were extremely patient and understanding and caring. Dining with four at a table made her more socially active than she has ever been. Before she was solitary in nature. With 30 dementia patients being assessed at the same time I realised clothing would be lost in the laundry. You must be prepared for this. Do not take their best clothes during assessment. This is a small price to pay for the outstanding care and attention she received at this time. Everyone we came into contact throughout her time there was exceptional.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I couldn't of asked for a more secure, safe and loving home for my mother after the death of my father. The staff were fantastic, very friendly and it is very clear they love their job at Shadon.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Shadon House has been a life saver to me and my family. My mam sometimes finds it difficult to cope and Shadon House has given her respite. My dad has Alzheimer's and terminal lung cancer. The care they have provided has been fantastic. He is really happy in Shadon House and all his needs are met. The staff are fantastic and nothing is too much bother.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister loved her stay at Shadon House, although she had been very reluctant to go in the first instance. All the staff were friendly, caring and helpful to residents and visitors always welcoming. My sister enjoyed joining in the activities and visiting hens. Rooms could be improved by: brighter light bulb; shelf in bathroom for toothbrushes etc, also tooth mug or glass, possibly small cupboard for toiletries; nice and bigger towels (but these shortcomings do not seem to be specific to this home, but general in Gateshead care homes)

How likely would you be to recommend Shadon House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Satisfactory

From arrival with my mother the welcome and general atmosphere at Shadon House was excellent. The staff were sensitive and extremely caring. I could ring at anytime and whoever answered the phone knew exactly what was happening with my mother. Nothing was too much trouble and it was a pleasure to visit her there.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We are always made to feel welcome. My mother-in-law loves coming to stay, and is always happy. Staff are very helpful, the place is clean. We all love the chickens, my father-in-law has peace of mind at last.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have enjoyed my stay immensely and very grateful for my care. I would like to be invited back for a future stay.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was the first time for hubby. I was happy with his care, he was fine and enjoyed the company. Thanks.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very good staff, my father was well looked after. Highly recommend this respite.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean premises, staff were very helpful and took care of my dad. Excellent food and very pleased with the staff who were caring and understanding towards my dad.

How likely would you be to recommend Shadon House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

After spending four weeks in hospital my 84 year old father was sent to Shadon House for assessment. Whilst there he received excellent care, the staff were all friendly and nothing was too much trouble. They showed a high degree of respect and professionalism in towards all the residence. My fathers recovery was mainly due to the hard work over the weeks he spend in this excellent care home. Thanks to all the staff at Shadon House from our family.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Although we were initially disappointed that my father was being cared for at Shadon House, as there are care homes nearer to where we live, the personal care and attention he has received is fabulous. He quickly settled in and if we could we would have left him permanently in Shadon House's care. Thank you for your support.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely environment for old people with dementia or other problems. Helpful and caring staff. My 86 year old mother was treated with dignity and compassion.

How likely would you be to recommend Shadon House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

November 2017

April 2017

March 2017

National Care Awards Finalist

Recipient: Shadon House

Date: Friday 31 Mar 2017

more details

National Care Awards Finalist

Recipient: Shadon House

Date: Friday 31 Mar 2017

more details

February 2016

February 2015

October 2013

Food Hygiene rating 5

Recipient: Shadon House

Date: Friday 04 Oct 2013

more details

February 2011

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Shadon House