Springfield Park

2 Eastern Villas, Station Road North, Forest Hall, Newcastle upon Tyne NE12 9AE

Springfield Park in Newcastle-upon-Tyne, is an elderly care facility that is well-respected in its community to whom it also offers respite care.

Individuals have personalised care packages and experience a service that respects their independence and dignity, while ensuring that carers can always be contacted quickly and conveniently.

Residents enjoy internet access and televisions in each room, together with good wheelchair access and secure gardens.

Group: Roseberry Care Centres UK Ltd

Person in charge: Cheryl Tobin (Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 30

Rooms with ensuite WC: 1

Weekly Charges Guide: Personal Care Single £488 – £671 (These prices are only a guideline, please contact Springfield Park to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Springfield Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Springfield Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Springfield Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.568 for Springfield Park is calculated as follows: ( (125 Excellents x 5) + (52 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.568

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Springfield Park is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 9 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Springfield Park has a Review Score of 9.6 (9.568) from 16 Reviews


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Springfield Park?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Springfield Park

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • Respite Resident/Service User
    1
  • more

Mam came in 28/12/17 after having a fall in her own home as she was so weak from having pneumonia in hospital. The staff at Springfield Park are the most caring, friendly and jolly girls I have had the pleasure to meet. My mam is quite shy but they made her feel very welcome and settled. She had begged me not to put her in a home, but after a week in here she was reluctant to go back home. The staff never stop at all. I would be more than happy to recommend them. Thank you.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.5 out of 5

Staff helpful and very patient always there to help, always friendly, very clean. Food was always lovely and always fresh. Was very pleased overall while I was staying at Springfield Park.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.8 out of 5

My Mam has stayed at Springfield Park on four occasions now for respite and I wouldn't think of taking her anywhere else. The staff are top notch down to earth and always make Mam feel at home, very caring people who take it all in their stride. I know I can take Mam anytime and she will settle in straight away. The rooms are nicely decorated and they have good chefs/cooks who also take the time to get to know the residents.....Well Done Springfield Park.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.6 out of 5

It was a very relaxed, safe place to be, everyone was very friendly. My room was lovely and clean and also was bigger than my room at home. Being able to come here was a great relief to my daughter while she stressed out over the re-wiring of our home.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been in this care home four times for respite. She has settled very well and has been happy and content each time. I am very pleased with the care given to her. The staff are all lovely and go the "extra mile" to make her stay enjoyable. I would recommend full-time care, be it on a temporary basis or permanent residence.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   5 out of 5

It is so homely with happy and lovely staff. Everyone is like one big family.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   5 out of 5

My mother has resided at this care home for 8 years now and I have had no problems. I am very happy with the care she receives. The staff have always been very helpful.

How likely would you be to recommend Springfield Park? Likely

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Average Rating:   3.8 out of 5

The residence is a homely comfortable place with a cheerful atmosphere. There is good access to a small back garden and a nearby park. My experience show that when ill, th3 residents receive quality care and the home had good relations with local doctors and nurses. Recently, and excellent hoist has been bought which facilitates the transfer of residents to and from chairs. The food is varied, nutritious and home-made and the dining toom is clean with attractive table settings. There are weekly activities for entertainment and a weekly hairdresser. Mildly criticle comments would be lack of en-suite toilets, a separate quiet lounge and the somewhat used appearance of some furnishings but these comments reflect the age of the residence.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been in Springfield Park since February 2017. I cannot speak too highly of the care provided for her so far. The staff have all been excellent in the way they deal with my mams needs and in handling her behaviours. There is a real stable and extended family feel to Springfield Park, due to I'm sure to both the quality of the individual staff the team spirit across care workers, administration and management. The facilities clearly need some updating and improvement but the important service criteria for me and my family is the care provided.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.4 out of 5

Any problems are sorted very quickly. If Mam is feeling sad staff are very caring with her.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.7 out of 5

This was the first home I looked at for my Mam. I was met with lots of help, kindness and support. Mam came for a week and has stopped. The staff has been so very helpful and support for my Mam and also for me, her daughter as I have found it very hard.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.8 out of 5

Michael McNamara, Information & Performance Manager at Springfield Park responded to this review on 22 Nov 2016:

Hi Anne

Thanks for your kind words about Springfield Park, we're delighted it has met yours and your mother's expectations. We'll pass your comments onto the staff team who I'm sure will be pleased to see their hard work recognised.

Regards, Michael.

Springfield Park is a well managed caring residence. Management and staff have the residents at heart and are kind and considerate. The manager has made a visible and positive impact since coming here 2 years ago. We consider ourselves fortunate that my mum is staying here.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.6 out of 5

As a friend I have visited Springfield on a fairly regular basis for over a year now and have been extremely impressed by everything and everyone in the staff. This is particularly the case with regards to cleanliness, decor and general feeling of friendliness on behalf of the staff. The times that I have visited at meal times, the food has always smelled very nice and does not have the pervasiveness that exists in hospital. I would be happy to stay at Springfield myself when and if the need arise.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   4.8 out of 5

I have always found care home very helpful, staff are friendly and caring.

How likely would you be to recommend Springfield Park? Likely

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Average Rating:   4 out of 5

All the staff are very helpful and good spirited. My dad is looked after well.

How likely would you be to recommend Springfield Park? Likely

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Average Rating:   3.4 out of 5

My husband has been in this care home for three years. I visit him three of four times a week. I never know what days or times I will go to the home as I care for three granddaughters so I have to fit my visit in at various times. Every time I visit my husband he looks clean and well. His room is always clean and the staff are in my opinion second to none. I think the home is run very well and the staff and management are totally professional.

How likely would you be to recommend Springfield Park? Extremely Likely

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Average Rating:   5 out of 5

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