Woodlands, Newcastle upon Tyne, Tyne & Wear
Woodlands, Newcastle upon Tyne, Tyne & Wear
Woodlands, Newcastle upon Tyne, Tyne & Wear

Woodlands is part of the North East Care Homes portfolio and has been established to support comfortable lifestyles, while employing highly-trained care workers skilled in specialist needs such as dementia.

Residents' choices and wishes are honoured at all times, as the provider is focused on a personalised approach where care plans are always assessed in advance.

Homemade meals support a strong healthy eating philosophy and staff assist residents with the management of medication.

Group: North East Care Homes Ltd

Person in charge: Andrea Pringle (Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Hindi, Panjabi, Punjabi, Romanian

Single Rooms: 42

Rooms with ensuite WC: 42

Weekly Charges Guide: Personal Care Single from £508 (These prices are only a guideline, please contact Woodlands to find out the exact price for your requirements.) (These prices are only a guideline, please contact Woodlands to find out the exact price for your requirements.)

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Woodlands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Woodlands has a Review Score of 8.8 (8.845)

The Review Score of 8.8 (maximum of 10) for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Woodlands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.988 for Woodlands is calculated as follows: ( (83 Excellents x 5) + (1 Goods x 4) ) ÷ 84 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.857 Points relating to the number of positive Reviews for Woodlands is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.4 Target = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodlands?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodlands

  • Daughter of Resident/Service User
    4
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

An excellent dementia care and residential care home, which also caters for respite care needs as well and is located on a main bus route and beside a bus stop, as well as car parking.

It is a very clean and well-maintained building and the staff and management are very friendly and are always on hand for any concerns that any family or friends may have. The meals are excellent and all dietary needs are catered for, however the residents can have anything to eat or drink any time of the day or night, as well as at meal times if they are hungry. Also drinks and biscuits are available throughout the day and night when the residents require them.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has been at Woodlands care home now for 9 years in October. During this time she has received excellent care and compassion from both staff and management. As her daughter, I can see how happy and content my mum is and it's her home from home. During difficult times personally, when I lost my Dad and sister suddenly, the staff were very comforting towards my mum and also myself.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was quite concerned at first when I came to Woodlands as I had never been away from home by myself before. The manager and all staff quickly put me at ease and I soon settled in. I found all staff very helpful, supportive and we enjoyed a good laugh.

The facilities and rooms were perfect for me and I have not enjoyed myself so much for a long time. The food, the staff and the friendship and company all mean that I would be happy to return.

How likely would you be to recommend Woodlands? Neither Unlikely or Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Woodlands Care Home was our first place of choice when we looked for respite care for Mam. I was made very welcome on my first visit and found the staff knowledgeable and very willing to help.

I was concerned that Mam would not settle, never having been away by herself, never in hospital, and was amazed at how quickly she adapted and made friends.

I would have no hesitation asking her to return for respite in the future. I cannot comment high enough the care, support and safety that the manager and her team have provided.

How likely would you be to recommend Woodlands? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would always say to anyone looking for a care home to use The Woodlands Care Home. My Mam is very happy here. We as a family have peace of mind. Very, very kind staff, good food and lots of loving care to my Mam. You will never find a care home that really care for your family member in the way that everyone does at The Woodlands Care Home. A while ago, the home was starting to look run down, but not now. New chairs and floors, but at the end of the day, it's care that's important, food and being one big family.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When we first visited Woodlands with regard to moving my aunt here, the staff were very welcoming and we have had no complaints with regard to her care since. Everyone is very friendly and obliging and my aunt has settled in very well.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff very friendly and helpful. Mam has enjoyed her stay.

How likely would you be to recommend Woodlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Woodlands