Highcliffe Care Home - Avery Healthcare
Whitchurch Road, Witherwack,
Sunderland
SR5 5SX
These prices are only a guideline, please contact Highcliffe Care Home - Avery Healthcare to find out the exact price for your requirements.
Open 24 hours
Parking freely available
Highcliffe Care Home - Avery Healthcare has a Review Score of 9.7 (9.691) out of 10, based on 16 reviews in the last 2 years.
Over all time Highcliffe Care Home - Avery Healthcare has 75 reviews.
5.0 out of 5
Thank you for taking the time to review Highcliffe Care Home in Sunderland. We are pleased to hear how satisfied you are with your respite stay in our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care. We are also delighted to hear that the choice of tasty meals provided daily by our talented culinary team is well received. It is a true pleasure to care for you, living in the loving care community that we create whilst you are convalescing. Best wishes.
5.0 out of 5
Thank you for reviewing Highcliffe Care Home in Sunderland. We are delighted to hear such wonderful words about our staff team; I will be sure to pass this on to the whole team. It is a pleasure to have your mother as part of our loving care community. We look forward to seeing you on your next visit. Best Wishes.
5.0 out of 5
Thank you for taking the time to review Highcliffe Care Home in Sunderland. We are delighted to hear how happy you are with our home and the exceptional level of care that your wife receives, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
5.0 out of 5
Thank you for taking the time to review Highcliffe Care Home and for your kind words. Your feedback is true to us and our staff team, who go over and above the standards daily in order to provide an exemplary level of care. It is a pleasure to have your mum staying with us as part of our loving care community. Best wishes.
5.0 out of 5
Thank you for taking the time to review Highcliffe Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. They also take great pride in keeping the home clean/welcoming for residents and visitors alike. It is a true pleasure to have your mother living with us, as part of our loving care community. I will be sure to pass on your kind words to the rest of the team. Best wishes, Rachel.
5.0 out of 5
Thank you for taking the time to review Highcliffe Care Home and for your kind feedback. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards each day to provide a safe, loving care community for all residents, even during challenging times such as the Covid pandemic, giving you and your family peace of mind. We are delighted to be able to welcome you back into the home for more regular safe visits now that the government restrictions have eased. It is a true pleasure to have your mother living with us, in the loving care community that we create. Best wishes, Rachel.
5.0 out of 5
Thank you for taking the time to review Highcliffe Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. We are always here if you have any questions or concerns, so please do not hesitate to contact the home as we'll be more than happy to help with this. It is a true pleasure to have your parents living with us in the loving community that we create. Best wishes, Rachel.
5.0 out of 5
Thank you for taking the time to review Highcliffe Care Home. The safety of our residents, their loved ones and our staff has also been a priority and especially during the pandemic, meaning that we have always strictly followed government guidelines and our own stringent hygiene routines. Now that government restrictions have eased, we are delighted to welcome you back into our home and visiting pod for more regular safe visits and we are glad that you were able to celebrate your mother's special birthday in person. Best Wishes, Ryan.
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The Review Score of 9.7 (9.691) out of 10 for Highcliffe Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
I started my career within Avery (Highcliffe) in 2015. I have progressed from care assistant to my recent promotion as the Home Manager. During my 3 years in management and leadership roles within health care, I have adopted a flexible democratic leadership approach utilising a range of skills to get the best from the team.
I encourage a supportive, open culture in which we learn and grow together this will aid the delivery of exceptional care.
I hold a Level 5 Diploma in management and leadership for health and social care along with qualifications in dementia care.
Highcliffe takes pride in delivering good standards of care, and we work hard to ensure we also promote a culture of #onefamily that not only enriches the lives of those in our care through our approach to well-being but also the staff here at Highcliffe.
Our team has strong values around dignity in care, who commit to being champions, and the whole team is involved in ensuring excellent outcomes for those in our care.
I believe laughter is the best medicine and enjoy an environment full of giggles, singing and enjoyment at Highcliffe. I look forward to welcoming you to our community.
Elliot started his career at Highcliffe as a care assistant, with a recent promotion to Deputy Manager.
Elliot works strongly alongside the Manager ensuring exceptional care standards are upheld in the care home. Elliot prioritises resident wellbeing always making them laugh and enjoy day-to-day life, he's first in the line with his creative ideas ensuring residents' lives are enriched and there is never a dull moment when he is around.
He says 'I love the residents, I love the staff, I just love being a part of this 'family'.
Pat is the head chef at Highcliffe she proudly leads the culinary team through success.
Throughout her time at Highcliffe, Pat alongside her culinary team has upheld an exceptional standard in our home dining and culinary experience, upholding 5 stars with the food standards agency.
Pat is always keen to meet new families and loved ones, to ensure personalised dining is in place from moving in.
She says "I love producing home cooked meals, providing residents with nutritious meals of their personal preferences and the smiles its brings. Residents enjoying my cooking is the best part of my job!"
Katie started her career as a care assistant at Highcliffe. Katie developed a strive for learning and promoting a high standard of care delivery to those in our care, she developed her skills and knowledge not only gaining her qualifications in health and social care but promoting to Team Leader.
Katie takes pride in building and maintaining relationships not only with those in our care but visiting professionals and resident’s loved ones.
She says "I love my job, bringing smiles to those in my care, knowing i have made even a small difference matters most"
Kelly started out as a Housekeeper and due to her continued dedicated hard work, has progressed to Head Housekeeper. She is passionate and her attention to detail is second to none, this is evident particularly on our show rooms. She and her team take particular care in creating a welcoming feel to those potentially moving into our care.
Kelly and her dedicated team do a fantastic job of keeping the home always looking beautiful, making sure the residents live in a clean and luxurious environment, that residents can take pride in and feel at home!
She says "I love my job. Going home knowing I have made a difference to someone's day is the best part its very rewarding”.
Lauren is the home's administrator.
Her role involves all the back-office administration, including financial invoicing, and data input for the home.
She enjoys interacting daily with our residents and family members.
My name is Kieran and I am a Well-being and Activity Coordinator here at Highcliffe.
I could not be in a more rewarding job, having fun is part of my role. Every day making residents and staff smile while looking after their wellbeing is what I do when I am not planning events and trips out.
I am outgoing, sporty and a hiking enthusiast who listens to music as much as possible.
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