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- Highcliffe Care Home - Avery Healthcare

Highcliffe was prepared to go the extra mileRobert G(Nephew of Resident/Service User)



Highcliffe was prepared to go the extra mileRobert G(Nephew of Resident/Service User)



Highcliffe Care Home, located just a short distance from the Fulwell Quarry Nature Reserve and not far from the sea, provides residential, respite and dementia care.
The home features a bright and homely design, with spacious bedrooms with en-suite washrooms for residents to feel at home. Meanwhile, the lounges are inviting spaces for social activities or quiet moments, while the garden offers a delightful spot for various activities or enjoying...
Care Provided by Highcliffe Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Highcliffe Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Highcliffe Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Stacey Lennon(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Open 24 hours
Parking
- Parking freely available
Highcliffe Care Home - Avery Healthcare Reviews (81)
Highcliffe Care Home - Avery Healthcare has a Review Score of 9.3 (9.320) out of 10, based on 9 reviews in the last 2 years.
Over all time Highcliffe Care Home - Avery Healthcare has 81 reviews.
We are so impressed with Highcliffe Care Home and delighted to see how happy our dear friend and ex-yoga teacher has settled in and enjoys living there. From our very first visit, we were made to feel so welcome and this has continued on every visit, starting with the lovely smile from the receptionist. The staff are second to none, all of the staff from the domestics to management are so helpful, friendly and caring. They cannot do enough for the residents. There is always something going on and they are always organising lots of activities for the residents. The food looks really nice and our friend enjoys it very much. The place is spotlessly clean, the staff are working hard all day to keep it nice and it certainly shows. We are so happy that our friend is being so well looked after in this happy and safe environment.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your dear friend. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is...
The staff here went above and beyond for my auntie, showing care and compassion. The home is clean and modern and the food was outstanding. My auntie saw this as her home and we always felt at ease, even when she was in the hospital the staff took the time to call and check on her. I would not hesitate to recommend Highcliffe, a huge thank you for all they have done for my auntie.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your auntie. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right...
Plenty of organised activities.
My mother always comments on how nice the food is.
Rooms are always tidy.
The ability to visit when I want and if anything happens I am always contacted.
Thank you so much for taking the time to share your feedback on the care at Highcliffe care centre have afforded to your mother, this will mean an awful lot to all of the team here at Highcliffe. I think this will mean a lot to the other departments mentioned as they take pride in the cooking and...
Management are communicating much more than previously, this is very important as good communication is the umbilical cord of a successful organisation.
I have not rated any of the questions five stars, as I consider this to be perfection, which is a journey and not a destination.
From my perspective, the journey is on the right course.
Thank you so much for taking the time to share your feedback on the care Highcliffe care centre have afforded to your wife, this will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right...
My mam can be very challenging with her outbursts but the caregivers are brilliant.
The staff are very patient and passionate and I love the social media page.
Thank you so much for taking the time to share your feedback on the care at Highcliffe care centre have afforded to your mother, this will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is...
Mam has been having a few health issues but with the help of the managers, nurses and seniors of the home we are in the process of having these resolved.
Thank you so much for taking the time to share your feedback on the care at Highcliffe Care Centre afforded to your mother. This will mean an awful lot to all of the team here at Highcliffe. As you know, the long-established team work hard to deliver exceptional person-centred care that is right...
I am currently recovering since hospital admission following a fracture to my ankle; I normally live alone and therefore appreciate the support from the care staff who have helped me with rehabilitation. The food is fantastic, and there is a lot to choose from as they always offer alternatives if we don't like what's on the menu, so I think that is fantastic. The care staff are very caring and supportive, healing me with recovery to enable me to eventually be able to go back home. I would 100% recommend this care home.
Thank you for taking the time to review Highcliffe Care Home in Sunderland. We are pleased to hear how satisfied you are with your respite stay in our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care. We are also delighted to hear...
I find since my mum has been in Highcliffe, I know she is safe. The staff are amazing, almost as if they were hand-picked.
Thank you for reviewing Highcliffe Care Home in Sunderland. We are delighted to hear such wonderful words about our staff team; I will be sure to pass this on to the whole team. It is a pleasure to have your mother as part of our loving care community. We look forward to seeing you on your next visit. Best Wishes.
I am overwhelmed with gratitude for the care my wife is receiving and the past care she has had since we came here two years ago.
Thank you for taking the time to review Highcliffe Care Home in Sunderland. We are delighted to hear how happy you are with our home and the exceptional level of care that your wife receives, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.
From the moment of Mum coming into the home, she was made to feel at home. Lovely, caring, professional staff, for whom I am very grateful!
Thank you for taking the time to review Highcliffe Care Home and for your kind words. Your feedback is true to us and our staff team, who go over and above the standards daily in order to provide an exemplary level of care. It is a pleasure to have your mum staying with us as part of our loving care community. Best wishes.
I would like to take this opportunity to thank all the care staff, kitchen staff cleaners and all the people involved with running of this care home at Highcliffe Care Home. My mother has been a resident at this care home for the past three and a half years. During the time the staff have looked after my mother with extreme professionalism. Nothing was ever too much trouble for them when caring for my mother. If my mother had a fall, or if she was unwell and they needed to call a doctor, or she needed hospital treatment they would always contact me to keep me well informed of the situation. She used to love her cups of coffee and biscuits during the day and mixing with other residents in the communal area which is where she spent most of her time. As her son, I felt confident my mother was in safe hands and she was being well looked after 24 hours a day. Which is what any sibling wants, that their parents are in safe hands.
Thank you for taking the time to review Highcliffe Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. They also take great pride in keeping the home clean/welcoming for residents and...
They have acted throughout this pandemic in the interests of the residents in their care and kept them safe.
This has been an anxious time for families of care home residents. The staff have worked tirelessly to keep the spirits of residents and their families up through these challenging times and to keep them well.
They have kept me updated concerning my mam's health and well-being and facilitated contact through video and audio calling and social media, then the garden and indoor visits.
Thank you again to all of you on behalf of my mam and myself.
Thank you for taking the time to review Highcliffe Care Home and for your kind feedback. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards each day to provide a safe, loving care community for all residents, even during challenging times such as the...
Both my parents reside at Highcliffe and they have made my parents living as a married couple as normal as they could make it feel. They have two rooms one of which they use as a bedroom and the other they use as their private sitting room. It’s as much as independent living as they can make it. My mum and dad whilst they would love to be still living in their own home understand that Highcliffe is working to give them the best care. My parents do complain about things as I’m sure all residents do to their families as it is not ideal but I have every confidence in the management and staff at Highcliffe and I cannot thank the staff enough for the assurance they give me. I can honestly say that I could not have managed without them.
Thank you for taking the time to review Highcliffe Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. We are always here if...
My mam celebrated her 90th birthday on March 26th, and the manager was kind enough to let me and my three girls visit mam in the pod and activities coordinator decorated it lovely with balloons. We were absolutely over the moon to celebrate with her after the year we had had, I would recommend this care home 100%, they kept everyone safe during this pandemic and I really feel like all their staff are excellent and would thank every one of them for looking after the residents all year.
Thank you for taking the time to review Highcliffe Care Home. The safety of our residents, their loved ones and our staff has also been a priority and especially during the pandemic, meaning that we have always strictly followed government guidelines and our own stringent hygiene routines. Now that...
Missing hearing aid on a visit, Mam can't hear.
I am extremely happy with the care and attention this care home gives. The standard is very high, and the staff always ready to help.
Exemplary care staff. Treat my mom as if she was their own family. During the lockdown, staff have altered their practice and displayed the utmost professional and courteous manner in all communications and interactions. Mom appears in good health and happy in her world. Videos of her sent to me and her granddaughters - very special.
Highcliffe is an amazing place. The staff look after residents like family. I live over 200 miles away, and they always make my life and my dads life so great. I couldn't do without them, the way they look after Dad is brilliant. Well done to you all for being so great over this covid-19 time. Thank you, heroes!
Had a face to face visit with my aunt, first one due to coronavirus restrictions. Given PPE and temperature taken by staff, friendly and efficient. I am confident my aunt is in the best place to ensure her safety and care. Also, her needs are met. Wonderful to see her face to face and not through the window as in previous visits. Thank you!
During these strange times, all of the team at Highcliffe have done a fantastic job of care and support for all of the residents and gone above and beyond expectations in these difficult times.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Highcliffe Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Meet the Team (7)

I started my career within Avery (Highcliffe) in 2015. I have progressed from care assistant to my recent promotion as the Home Manager. During my 3 years in management and leadership roles within health care, I have adopted a flexible democratic leadership approach utilising a range of skills to get the best from the team.
I encourage a supportive, open culture in which we learn and grow together this will aid the delivery of exceptional care.I hold a Level 5 Diploma in management and leadership for health and social care along with qualifications in dementia care.
Highcliffe takes pride in delivering good standards of care, and we work hard to ensure we also promote a culture of #onefamily that not only enriches the lives of those in our care through our approach to well-being but also the staff here at Highcliffe.
Our team has strong values around dignity in care, who commit to being champions, and the whole team is involved in ensuring excellent outcomes for those in our care.
I believe laughter is the best medicine and enjoy an environment full of giggles, singing and enjoyment at Highcliffe. I look forward to welcoming you to our community.

Lauren started her career at Highcliffe as a receptionist. She then progressed onto the care side, progressing her skills and knowledge, gaining a well-deserved promotion to Deputy Manager
Lauren works strongly alongside the Manager, ensuring exceptional care standards are upheld in the care home. Lauren prioritises resident wellbeing, always making them laugh and enjoy day-to-day life. She is first in the line to provide support to all, ensuring residents' lives are enriched.
She says, 'Working here, there is never a dull moment, but you can tell there is genuine care here, proud to be a part of the team'

Pat is the head chef at Highcliffe she proudly leads the culinary team through success.
Throughout her time at Highcliffe, Pat alongside her culinary team has upheld an exceptional standard in our home dining and culinary experience, upholding 5 stars with the food standards agency.
Pat is always keen to meet new families and loved ones, to ensure personalised dining is in place from moving in.
She says "I love producing home cooked meals, providing residents with nutritious meals of their personal preferences and the smiles its brings. Residents enjoying my cooking is the best part of my job!"

Hannah started her career as a care assistant at Highcliffe. Katie developed a strong desire for learning and promoting a high standard of care delivery to those in our care. She developed her skills and knowledge, not only gaining her qualifications in health and social care but also being promoted to Team Leader.
Hannah takes pride in building and maintaining relationships not only with those in our care but also with visiting professionals and residents’ loved ones.
She says, "Working at Highcliffe, I have learnt so much, my favourite part of my job is advocating for residents' wellbeing to ensure they live a full and happy life'.

Gillian started out as a Housekeeper and, due to her continued dedicated hard work, has progressed to Head Housekeeper. She is passionate, and her attention to detail is second to none; this is evident particularly in our showrooms. She and her team take particular care in creating a welcoming feel for those potentially moving into our care.
Gillian and her dedicated team do a fantastic job of keeping the home always looking beautiful, making sure the residents live in a clean and luxurious environment that residents can take pride in and feel at home!
She says, "I love my job. Making sure the residents' environment is at a high standard is most important to my team and me.

Emma is the home's administrator.
Her role involves all the back-office administration, including financial invoicing and data input for the home.
She enjoys interacting daily with our residents and family members.

I could not be in a more rewarding job; having fun is part of my role.
Every day, making residents and staff smile while looking after their wellbeing is what I do when I am not planning events and trips out.
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