Primrose Court Residential Home

241 Normanby Road, Middlesbrough TS6 6SX

Owner: Primrose Court Care Ltd

Person in charge: Angela Cann (Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: NHS, LOCAL AUTHORITY, PRIVATE,. Ages 30+.

Single Rooms: 20

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £490 – £675 (These prices are only a guideline, please contact Primrose Court Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The easiest way to reach Primrose Court is to follow your satnav!, However it is still very easy: From A1 just follow A66 or A19 , drive straight through Middlesbrough, passing two round-abouts, after the second round-about turn right at the traffic lights into Normanby Road, South Bank. Located half a mile down, opposite the new health centre building, just before the next set of traffic lights.
Follow signs for: Redcar, Eston, South Bank.

Visiting:

For family and friends there's no visiting restrictions, although it is appreciated if visitors visited during sensible times, e.g. not too early or too late at night.

Parking:

A car park at the front as well as on-street parking facilities. More parking is available at the Health Care centre located opposite.

Latest Care Quality Commission* Report on Primrose Court Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.6 Primrose Court Residential Home has a Review Score of 6.6 (6.625)

The Review Score of 6.6 (maximum of 10) for Primrose Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Primrose Court Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Primrose Court Residential Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.625 Points relating to the number of positive Reviews for Primrose Court Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4 Target = 0.250 , then divided by 2 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Primrose Court Residential Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Primrose Court Residential Home

  • Daughter of Resident/Service User
    1

Mum was admitted to the home during an emergency. From the time she was admitted, the care and attention given to her from the staff team has been exemplary. They have supported both my mum and ourselves as a family during a challenging time. It is clear that the service provided is delivered by a truly dedicated team who have individual needs at heart. I highly commend the care given at Primrose Court and the dedication of the staff team.

How likely would you be to recommend Primrose Court Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Primrose Court Residential Home

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Care Home Idol 2016

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