Group: Potensial Ltd (trading as POTENS)
Person in charge: Yvonne Skelton (Manager)
Local Authority / Social Services: Darlington Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 10 Service Users
Registered Care Categories*: Learning Disability • Mental Health Condition
Specialist Care Categories: Asperger Syndrome • Autism/ASD • Challenging Behaviour • Down Syndrome • Epilepsy • Schizophrenia
Admission Information: Ages from 18 to 65.
Single Rooms: 8
Shared Rooms: 1
Rooms with ensuite WC: 1
Facilities & Services: Respite Care • Independent Living Training • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Television point in own room
Latest Care Quality Commission* Report on Firtree House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.8 (maximum of 10) for Firtree House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Firtree House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.8 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Firtree House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.75 Points relating to the number of positive Reviews for Firtree House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 2 positive Reviews (10 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2 Target = 0.500 , then divided by 2 = 0.250
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Firtree House has a Review Score of 6.8 (6.750) from 1 Reviews
Review submitted from a Website Submission by Margaret H (Sister of Resident) on Thursday 20 October 2016. Relates to August 2016.
My brother spent the last few months of his life at Firtree House.
Throughout this period the Manager and all of the staff were very professional and supportive to my brother and our family.
It is a wonderful place to live for anyone who needs support with their mental and physical health to live. Although my brother was not well enough to partake in the activities, it was quite obvious that the clients were all being supported to lead the lifestyles they had chosen.
I would like to recommend this place to anyone who needs support with their physical and mental health.
I would also like to say thank you to all of the staff at Firtree House for the wonderful work that they do.
How likely would you be to recommend Firtree House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Firtree House
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