Crofton Court Residential Care Home

Edward Street, Blyth NE24 1DW
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9.6 47 Reviews
  • Crofton Court Residential Care Home, Blyth
Crofton Court Care Home is situated in Blyth, Northumberland. It is in the town centre, next to the community hospital. There is easy access to shops and cafés, the library and community centres. There are also very good public transport links. Blyth port is five minutes walk away.

It has a lovely, welcoming feel to it and is very peaceful, light and airy. Visitors often say that it’s not like a care home: it’s a home.

Person-centred care is at the heart of their working ethos. Staff interact with residents in a polite but friendly manner, they get to know the things they like and don’t like, as well as their little quirks. The staff are always cheery and good humoured, and that rubs off on the residents. It’s fair to say that they really are one big happy family.

They work hard to ensure the residents are given opportunities to be as physically and mentally active as they wish to be. They have excellent links with a local Tai Chi group who come in once a fortnight to give lessons. They also have fortnightly visits from a Just Jhoon group, who do Bollywood-style exercises sessions, which can be done standing or sitting. They are very popular.

They have a big focus on music, with regular visits from entertainers who play the type of music that their residents like, so they can get them singing and dancing. This is particularly good for those with dementia. They have excellent links with Mind Active and organise activities there, and their residents go to their social events in the town. Local primary school choirs often go to them, and residents sometimes visit their schools. A local artist does art classes with residents. The latest project is focusing on Old Blyth – again good for dementia residents. A local church holds regular services here, and a group comes in to read bible stories, usually followed up by a related film.
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Care Provided by Crofton Court Residential Care Home

Type of Service

    Residential Home
  • For a maximum of 50 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Additional services such as hairdressing are charged separately.

Contact Crofton Court Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Crofton Court Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Scott Moffat (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (50)

Crofton Court Residential Care Home Reviews (47)

9.6

Crofton Court Residential Care Home has a Review Score of 9.6 (9.607) out of 10, based on 18 reviews in the last 2 years.
Over all time Crofton Court Residential Care Home has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Crofton Court Residential Care Home
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Total of 47, showing 21-40
Review from K S (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints about the care my dad receives. The staff are all caring and treat him with the respect he deserves. They go above and beyond to make sure he has the care he needs. Activities are well run and the armistice day was great. Well done Crofton Court.
Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care HomeThank you for such a lovely review, your fantastic feedback will be passed to all our Crofton Court team.
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Review from Keith A (Son of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was placed in Crofton Court for respite care. However, this was extended due to her health. The staff are friendly and caring. Lots to do for residents. Easily contactable and likewise if there are any issues with the family member under their care, they let us know as soon as is practical.
Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care HomeThank you for your lovely review, your kind words will be passed to the team.
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Review from Zoe P (Granddaughter of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing and friendly staff who look after my grandma. They make her laugh and smile, which she lost prior to coming here. Always friendly with visitors and my children. Thank you for looking after her this past year. I really appreciate your efforts and caring side.
Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care HomeThank you for your lovely review - your fantastic feedback will be passed on to the team.
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Review from Scott F (Grandson of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with my grandads care. All staff have been great with him, also taking care of his needs.
Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care HomeThank you for your lovely review - your fantastic feedback will be passed on to the team.
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Review from Shirley H (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and manager couldn't do a better job than what they do.
Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care HomeThank you for your 5-star review of our home - your fantastic review will be passed on to our Crofton Court team.
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Review from L S (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident since 2019 and has settled very well. This is due, primarily to the care and attention she has received from the very caring staff. Even though they have a time-consuming and demanding job, they are always smiling and have time to answer any questions I might have. Consequently,
this produces a very pleasant and welcoming atmosphere.
Reply from Francesca MacDuff-Varley, Marketing Manager at Crofton Court Residential Care HomeThank you for your lovely review and positive feedback that will be shared with the team.
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Review from David F (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff and pleased my mother is very happy at Crofton Court Residential Care Home.
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Review from M M (Son of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There have been a lot of issues with medication mistakes, security issues - Mam was found in the street. A lot of agency staff are being used on nights which does not help with familiarity on dementia cases.
Reply from Francesca MacDuff-Varley, Manager at Crofton Court Residential Care HomeThank you for your recent review, I understand this was fully investigated at the time of the incident with relevant agency involvement and a response was sent to you in 2020. We want to assure you that Akari Care take all concerns and any issues regarding people's safety very seriously and have fully investigated this instance in line with our company procedure.
Many thanks,
Akari Care
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Review from Patricia K (Daughter of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother seems happy and well looked after.
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Review from Irene H (Resident) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy everything. I like living here.
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Review from Dennis B (Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living in this home.
I like talking to the staff.
I enjoy my room.
All staff are very friendly.
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Review from H K (Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the food and staff. I am happy living here.
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Review from M S (Resident) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home is well looked after. I like the food and activities.
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Review from R J (Resident) published on 10 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good and helpful.
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Review from Michael C (Son of Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, my recent visit after the recent lockdown restrictions lifted went really well. Well organised, not a problem with lateral flow test. The visiting room was spacious and very clean. The staff, as always, very pleasant and helpful. The new management team very helpful and pleasant and kept me
well informed during phone calls etc.
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Review from V W (Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Spot on.
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Review from L S (Resident) published on 8 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been well looked after.
Everyone has been very kind.
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Review from Leslie O (Son of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always greeted with a smile at the door, all staff feel like family. The atmosphere is always fun and laughter. Always go beyond in all their duties to help.
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Review from E R (Respite Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would have liked to have something to eat earlier in the morning as 10 am for breakfast is too late. Unfortunately, I was isolated so had no connection with the other guests. I found the staff very attentive, willing to do anything they were able. This would have been a very happy place to be had
I had the chance.
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Review from Doris C (Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am independent, I wash in the morning, change, make the bed. I only need a carer to change it once a week, help to get a bath once a week. Hair is a mess, hasn't been cut or blow dried since March 2020. I understand hard times with the Covid virus. I isolated 3 times. Took it all in my stride.
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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for Crofton Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.657 for Crofton Court Residential Care Home is calculated as follows: ( (147 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 207 Ratings = 4.657
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Crofton Court Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Scott

Scott Moffat

Job Title: Home Manager Joined: 2025

My name is Scott Moffat, and I am the Home Manager at Crofton Court Care Home.


I have been in care since I was 18, and I endeavour to provide exceptional care to your loved ones with an open-door policy for all questions or queries.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Crofton Court Residential Care Home to verify any information. View our terms and conditions. Crofton Court Residential Care Home has an Enhanced Service - more info.