Cartrefle Residential Home (Conwy), Llanrwst, Conwy
Cartrefle Residential Home (Conwy), Llanrwst, Conwy
Cartrefle Residential Home (Conwy), Llanrwst, Conwy

Cartrefle Residential Home is one of several residential care facilities in North Wales that is part of the Akari portfolio, having become respected in the area for its high standard of service.

As well as being skilled in residential dementia care, Cartrefle's team can also provide care packages for palliative care where required, all of which is carried out in consideration of relatives' wishes and concerns.

The home has made a success of its services by taking the needs of its residents very seriously and endeavouring to keep on top of industry developments and modern regulations.

Group: Akari Care Ltd

Person in charge: Gary Roberts (Service Manager)

Local Authority / Social Services: Conwy County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 23

Shared Rooms: 1

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Day Care • Respite Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Cartrefle Residential Home (Conwy): click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Cartrefle Residential Home (Conwy) has a Review Score of 8.7 (8.710)

The Review Score of 8.7 (maximum of 10) for Cartrefle Residential Home (Conwy) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Cartrefle Residential Home (Conwy) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Cartrefle Residential Home (Conwy) is calculated as follows: ( (41 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.1 Points relating to the number of positive Reviews for Cartrefle Residential Home (Conwy) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cartrefle Residential Home (Conwy)?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cartrefle Residential Home (Conwy)

  • Wife of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1

After a very difficult year, it's a relief to know my husband is being cared for by lovely hard working staff.
They are very welcoming which I appreciate and I also like how my husband is asked his choice of meal. Something I always notice is that the bathroom and toilet areas are spotlessly clean as is all the home. Thanks to all the staff.

How likely would you be to recommend Cartrefle Residential Home (Conwy)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Following a road accident, my recently diagnosed with dementia, husband, was admitted to the home.
The prompt, efficient and caring attitude of the staff prevented a stressful situation from being much worse.
The housekeeping and catering at the home were excellent but my overriding impression was of a happy and kind atmosphere that encouraged the residents to participate in the planned activities.

How likely would you be to recommend Cartrefle Residential Home (Conwy)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with my mother's care here.
Staff and management always very caring and welcoming.

How likely would you be to recommend Cartrefle Residential Home (Conwy)? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my friend and was invited to join the activity that was happening. We decorated biscuits and enjoyed the eating of them. The staff spent time with my friend assisting her as she is limited to what she can do.

How likely would you be to recommend Cartrefle Residential Home (Conwy)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived her for six months and even though I want to go home, I have been made very welcome. The food is good and I can drink lots of tea which is my favourite drink. I have arthritis in my knees so I do not walk by myself. The carers take me out for walks to the local town so I can shop and have a cream tea. I enjoy chatting to the others who live here too.

How likely would you be to recommend Cartrefle Residential Home (Conwy)? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

November 2015

February 2015

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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