Sunny Bank Care Home

Dinas Cross, Newport SA42 0XD

Owner: Brynhaulog Ltd

Person in charge: Margaret Havard (Manager)

Local Authority / Social Services: Pembrokeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 5 Service Users

Registered Care Categories*: Learning Disability • Younger Adults

Single Rooms: 5

Latest Care and Social Services Inspectorate Wales* Report on Sunny Bank Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies


9 Sunny Bank Care Home has a Review Score of 9 (9.000)

The Review Score of 9 (maximum of 10) for Sunny Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Sunny Bank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Sunny Bank Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Sunny Bank Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 1 positive Reviews (5 registered maximum number of service users ÷ 5). 1 Reviews ÷ 1 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Sunny Bank Care Home?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Sunny Bank Care Home

  • Brother of Resident/Service User

We cannot recommend Sunny Bank care home highly enough, my brother has been a resident for more than 15 years. The care he has had is exceptional it is a home from home environment. The Management/owner and staff are highly experienced and professional, nothing is too much trouble they go out of their way for the residents. Family and visitors are always made welcome anytime with a cuppa and cake. The clients all have their own rooms, the home is all on one level and there is a beautiful garden. The staff take clients out to many venues and lunches. We have had to visit and deal with a few care homes in the past in Pembrokeshire and can honestly say Sunny Bank is the best around. So if you are looking for a small family home from home look no further than Sunny Bank .

How likely would you be to recommend Sunny Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Sunny Bank Care Home

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Extremely UNLIKELY


Neither Unlikely or Likely


Extremely LIKELY

Don't know

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Sunny Bank Care Home

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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