Cartref, Cardiff, Cardiff
Cartref, Cardiff, Cardiff
Cartref, Cardiff, Cardiff

Cartref, Lake Road East, is a versatile care home, able to welcome both short and long-term stays and specialise in residential care.

Situated in a pleasant part of Cardiff, residents benefit from living close to numerous amenities and transport routes, while enjoying the charm and comfort of this converted Victorian house.

Personal privacy and dignity is respected throughout the service ethos and the team makes sure that help and companionship is always on hand when individuals need it.

Group: Cartref Ltd

Person in charge: Debbie Pinkard (Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: All admissions are subject to an in house assessment. Ages 65+.

Single Rooms: 34

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £650 – £700 (These prices are only a guideline, please contact Cartref to find out the exact price for your requirements.)

Fees include all meals, care, utilities, cleaning, laundry, chiropody, beautician, physical training sessions and in house entertainment. The hairdresser and external trips incur a small additional charge.

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visiting the Home is open at all times however meals times are to be avoided wherever possible.

Parking:

Free parking is available at the roadside at the front of the home.

Latest Care and Social Services Inspectorate Wales* Report on Cartref: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

5 Bed Vacancies

posted 06 Feb 2018

Single rooms some with en-suite facilities £650 - £700 per week. All admissions subject to an in-house assessment. Contact 02920753123 for further information

Reviews

9.9 Cartref has a Review Score of 9.9 (9.852)

The Review Score of 9.9 (maximum of 10) for Cartref is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Cartref in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.852 for Cartref is calculated as follows: ( (185 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cartref is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cartref?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cartref

  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

We are very pleased with Cartref. The staff are very helpful and friendly and there is a very relaxed atmopshere. My mother said she liked it which we were glad to hear and also said the food is lovely, not forgetting the view of the take. Thank you for looking after my mother so well.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Cartref since May 2016. She has always been treated with great respect and kindness. She recently had her 100th birthday at the home and they put on a splendid buffet for her party and catered for 20 guests. I have found all the carers very approachable and well-meaning and would not hesitate to recommend Cartref to anybody.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent care home. My mother's anxiety and depression has been hugely helped by contact with staff and other residents. Mum has strangely become even more independent in the home. She walks to the lake in the morning and she has managed stalls in the summer fayre and has gone on trips, Cardiff Castle and on mystery trips. She enjoys sitting in the garden. She is very well looked after and the food is excellent. This is a 5-star care home. She even did a sponsored walk around the lake.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has been in Cartref her health has improved. She has a renewed social life and friendships. When she entered Cartref she was not well but is now thriving. I cannot speak more highly of the staff, they are excellent.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is very welcoming.
Staff are always friendly, smiley and are on hand if ever needed.
The care home is spotlessly clean, and my Gran informs me that the food is lovely.
Her room is always immaculate and my Gran is very happy staying/living there.
Lots of activities going on.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Since moving into Cartref a year ago my mother's health has improved greatly. She enjoys the companionship and the staff are so friendly and caring, she also enjoys the daily activities provided. Accommodation, location and food are excellent.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Ravenscroft, General Manager at Cartref responded to this review on 14 Aug 2017:

Thank you for your positive assessment of our services it is a pleasure to care for your mother.

I visit my mum every other day, when possible, due to my work etc... This mean I call in at various times.
Cartref is always the same, full of laughter, singing, dancing and happiness.
If an activity is taking place, I am always invited to participate and we all have a great laugh.
Mum is always telling me that she 'loves it here' and that everyone is lovely.
The staff are excellent, without exception.
After my visits, I always leave with total peace of mind.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cartref is a lovely place to live with friendly, helpful and caring staff. There is always a good atmosphere there and the residents are looked after sensitively and with due care to their dignity and well-being. The food is excellent and well thought out.
There are activities to appeal to different tastes and there are trips out to look forward to.
My mother-in-law feels very contented there and is always pleased to be back home after a trip our with us.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been resident in Cartref since February 2017. Although it took her a while to settle in, from the outset the staff were very helpful in taking her through this process. They gave her help and encouragement to mix with other residents and join in activities that take place. She has now reached the stage where she appears to be very happy in her new situation. On my frequent visits, the home itself is always fresh and clean and the staff have been helpful and happy. When medical problems have arisen, they have been dealt with professionally with medical assistance being called as necessary. Overall, the care and assistance provided appear excellent from a very genuinely caring staff.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Annette Ravenscroft, General Manager at Cartref responded to this review on 16 Jun 2017:

Thank you for your support and your excellent report of our services.

When my mother went to Cartref, she was in a very sorry state. Not eating or drinking. Refusing to be showered not getting undressed for bed etc. In essence, she had given up on life. However, with the kindness, cajoling and company she has received in Cartref, she has greatly improved and is now smiling (something I have not seen in the last 8 months) and joining in the activities - I am thrilled.
I cannot thank Cartref enough, their staff are superb, always positive and cheerful. It may not have en-suite facilities or all mod cons bit it does have homeliness and comfort and they care about the residents.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Annette Ravenscroft, General Manager at Cartref responded to this review on 22 May 2017:

Thank you for your kind comments, we are so please your mother has found a renewed vigour.

My aunt is very happy and contented at Cartref. Cartref has a very pleasant and happy atmosphere with plenty of varied social activities and a very friendly staff. I couldn't wish for her to be in a better place.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A pleasant caring atmosphere is evident upon arrival at the home. Staff always welcoming (at whatever hour) and constantly good natured with residents. Most staff are long serving, providing continuity of care and understanding of residents and their needs.

Have witnessed activities for residents throughout week and on special occasions (even for a passing marathon), every effort is make to include all if at all possible. A willingness to ask questions as well as being prepared to respond to all enquiries.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Ravenscroft, General Manager at Cartref responded to this review on 11 Apr 2016:

We appreciate your kind words... thank you.

My mother in law is really happy at Cartref. She is treated kindly and with respect at all times. Her health has improved greatly over the last year since she has been at Cartref.
We are able to visit at any time of the day and staff are always pleasant and happy to see us. Residents seems to be treated as individuals and the staff relate well to them. A very happy home.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Annette Ravenscroft, General Manager at Cartref responded to this review on 11 Apr 2016:

Thank you for your kind comments.

My mum moved into Cartref almost 2 years ago whilst awaiting hip replacement surgery. Following this surgery she opted to remain in Cartref. She has been treated with a great deal of care, respect and friendship by all members of staff. Cartref provides many activities and when weather permits, trips out which my mum enjoys immensely. She is always clean and well dressed - her clothes are chosen with care by her carers. She enjoys the company of the staff and other residents. Her surroundings are always comfortable, clean and clutter free. I would not hesitate to recommend Catref as a place of safety and care for loved ones - it is aptly named!!

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Annette Ravenscroft, General Manager at Cartref responded to this review on 21 Mar 2016:

Thank you for your generous comments, we aim to be as close to 'home' as we can.

A well run care home. Staff are mature and very friendly and show consideration for residents at all times. The staff all show an interest in the care of their residents and look after them very well. The meals provided are varied and of a very good standard. The home is kept very clean and always appears to be fresh. The gardens which the residents can use is well maintained.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone at Cartref are friendly, caring always ready to chat, nothing is too much trouble. Food is excellent, my mother is in good hands.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Annette Ravenscroft, General Manager at Cartref responded to this review on 07 Mar 2016:

Thank you for your kind comments, we appreciate your support and recommendation

A warm welcome awaits in this extremely well run facility. Caring staff provide a safe and secure environment where interaction and involvement with residents is obvious to visitors like myself who often turn up unannounced. I am led to believe catering standards are high and meals are unrushed and thoroughly enjoyed! I would have no hesitation in recommending Cartref Lakeside to friends and family, and other potential users.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Annette Ravenscroft, General Manager at Cartref responded to this review on 22 Feb 2016:

Thank you so much for your very kind words! It means a lot to us that you took the time to review our home and that your experience has been so positive.

This is a care home that really does care! I live in a care home of about 30-35 people, this is managed by caring people who care for us as individuals. There is of course as in many group situations house rules to abide by but they are few and then for the benefit of us all. The beds are single and changed every week. We have a bath, our rooms are cleaned every week. We are also encouraged to be as independent as within our capabilities. We have a large bus with a training manager. Also a caring manager who makes our life easy.

How likely would you be to recommend Cartref? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Ravenscroft, General Manager at Cartref responded to this review on 22 Feb 2016:

Thank you Iris for your lovely comments, it's nice to hear how much you appreciate the caring support we provide.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Cartref

Job Vacancies

Staff Profiles

Annette

Annette Ravenscroft

Job Title: General Manager

Joined: 1998

Description:

I am the General Manager of Cartref Ltd. I am the Responsible Individual overseeing two Residential Homes in Cardiff. I was initially employed in 1998 as a book-keeper in the Administration Department on maternity cover, and have progressed through the ranks to my current role achieving QCF Level 5 Leadership and Management in Health & Social Care and becoming an Associate Member of the CIPD along the way.
Cartref is run as a not for profit charity and we are proud of the high quality of care we offer to all our residents who are the focus of everything we do here at Cartref.

Deborah

Deborah Pinkard

Job Title: Registered Home Manager

Joined: 2006

Description:

I have been working at Cartref since 2006 and was initially employed as a Care Assistant attaining Level 4 in Leadership & Management for care services in 2012. I transferred from Cartref Station Road in the same year when I was appointed Registered Home Manager of Lake Road East.
Cartref Lake Road East has a strong staff team, the majority of whom have been with us for many years. Cartref prides itself on maintaining quality of life for all the residents in our care.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cartref