St Isan

Newborough Avenue, Llanishen, Cardiff CF14 5YN

St Isan residential home is based in the quiet and picturesque 'village' centre of Llanishen, North Cardiff. This purpose built home has been made to accommodate men and women over the age of 65.

Specialist dementia care is available 24-7, and care services are tailored to the needs of the individual. All of the rooms at the home are single occupancy, but can be changed to double when required, and have a wash basin.

There are shared gardens, a dining room and a lounge, and plus two smaller groups which have their own communal areas.

A menu of freshly prepared tasty and nutritious meals are available on a daily basis by the talented chef.

Group: Hafod Care Association

Person in charge: Richard Salter (Manager)

Local Authority / Social Services: Cardiff Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 42

Rooms with ensuite WC: 1

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette

Latest Care and Social Services Inspectorate Wales* Report on St Isan: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 8.1 (maximum of 10) for St Isan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for St Isan in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for St Isan is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.119 Points relating to the number of positive Reviews for St Isan is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 St Isan has a Review Score of 8.1 (8.119) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Isan?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Isan

  • Daughter of Resident/Service User
    1

My mother has been living at St Isan since last summer, she has been so well cared for and I am so happy since she has been in there. I honestly think if it wasn't for St Isan, she would not be here. The carers are fantastic even the chef cooks special curries for her. I am 100% happy with St Isans. Thank you.

How likely would you be to recommend St Isan? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

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Care Home Idol 2016

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