Owner: Mrs E Reagan
Person in charge: Alyson Bishop (Manager)
Local Authority / Social Services: Vale of Glamorgan Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 17
Shared Rooms: 1
Rooms with ensuite WC: 3
Weekly Charges Guide: Personal Care Single from £635 , Personal Care Shared (per person) from £635 (These prices are only a guideline, please contact Cliffhaven to find out the exact price for your requirements.)
Fees do not include hairdresser, chiropody, personal items, clothing, newspapers etc, these services and items can be arranged on admission or soon after.
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Parking:
There is a small parking area on the drive, but visitors are requested to park on the road, to ensure that emergency vehicles can access the home 24 hours a day.
Latest Care and Social Services Inspectorate Wales* Report on Cliffhaven: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
The Review Score of 6.5 (maximum of 10) for Cliffhaven is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Cliffhaven in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Cliffhaven is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.632 Points relating to the number of positive Reviews for Cliffhaven is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.8 Target = 0.263 , then divided by 2 = 0.132
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cliffhaven has a Review Score of 6.5 (6.549) from 1 Reviews
Review submitted from a Website Submission by Lynda D (Daughter of Resident) on Friday 3 March 2017. Relates to February 2017.
I would like to let everybody know how happy I was the care dad received at Cliffhaven.
From the first visit to look around until I went to collect dads belongings when unfortunately he had to go to hospital and was unable to return. I and all the family received such a warm welcome from the manager and staff.
Dad was treated with dignity and respect, there was always activities but also a quiet lounge if preferred.
Residents are treated as if they were family members and are given choices on how they like to spend their time if they are able to decide if not the staff encourage residents to join in activities from singing and dancing to jigsaw puzzles a great variety of things to do.
The menu and food were amazing with a lot of variation and always prepared fresh each meal time.
The cleanliness was impeccable and the whole place smelt fresh.
I cannot express how grateful I am that dad got to spend time there I know he was happy and well cared for. I would recommend to anyone.
How likely would you be to recommend Cliffhaven? Extremely Likely
Overall Standard
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Treated with Dignity
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Value for Money
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