Tower Hill Residential Home is situated in Penarth. They provide care for older people in a beautiful period property with refurbished interiors designed to meet the needs of individuals who require support.
Staff cater specifically to resident’s needs, wishes and preferences using a person centered approach, promoting independence through personal interests.
The home has a very homely and calm environment with spacious living facilities, including ground floor lounge, dining area and large sun lounge leading onto a well maintained garden, ideal for social living, activities and more.
Owner: Mrs J Zehetmayr
Person in charge: June Zehetmayr (Owner)
Local Authority / Social Services: Vale of Glamorgan Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: No smoking. Ages 65+.
Languages Spoken by Staff (other than English): Italian, Polish
Single Rooms: 14
Shared Rooms: 1
Rooms with ensuite WC: 0
Weekly Charges Guide: Personal Care Single £559 – £643 , Personal Care Shared (per person) £559 – £643
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care and Social Services Inspectorate Wales* Report on Tower Hill: click here
* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
Tower Hill has a Review Score of 9.1 (9.132)
The Review Score of 9.1 (maximum of 10) for Tower Hill is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Tower Hill in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 3 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.694 for Tower Hill is calculated as follows: ( (25 Excellents x 5) + (11 Goods x 4) ) ÷ 36 Ratings = 4.694
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.438 Points relating to the number of positive Reviews for Tower Hill is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.2 Target = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Submitted from a Postal Card by Susan B on Thursday 1 December 2016. Relates to November 2016.
Very pleased with the level of care. Mum is very happy in Tower Hill. The staff are supportive and show care and respect. I visit nearly every day and are always welcomed warmly and have never seen anything to trouble me regarding my mother's care or any other resident. Mum likes the food and her room is always warm and clean. Overall we are very satisfied with the care.
How likely would you be to recommend Tower Hill? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Submitted from a Postal Card by June E on Tuesday 8 November 2016. Relates to November 2016.
We found Tower Hill to be a very caring, friendly and extremely welcoming environment. The advice and support given to my dad and ourselves was greatly appreciated when choosing a short stay residential care home for him. Nothing was too much trouble and all the staff, including the cook, were only too pleased to listen to us and allay our fears at a very difficult time. The staff planned several stimulating activities for the residents which were impressive.
How likely would you be to recommend Tower Hill? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Submitted from a Postal Card by Linda E on Monday 24 October 2016. Relates to September 2016.
My father has been a resident at Tower Hill for the past eight months. During this time he ahs been very well looked after and treated with respect. He has settled well and all the family are pleased with his care.
How likely would you be to recommend Tower Hill? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Excellent
Job Title: Care Coordinator
Joined: 1995
Description:
Mrs Glynis Dixon, has many years of ‘hands on’ experience in care of elderly Residents, is a Qualified First-Aider and has 8 years of management experience. She holds the NVQ Level 4 Registered Managers Award.
