Gilwern House

Newbridge Road, Pontllanfraith, Blackwood NP12 2AX

Owner: Gilwern House Residential Home Ltd

Person in charge: Deborah Gordon (Manager)

Local Authority / Social Services: Caerphilly County Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 13 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Admission Information: Ages from 65 to 105.

Single Rooms: 11

Shared Rooms: 1

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Directions:

The home is opposite Sainsbury's superstore in Pontllanfraith, just off the Newbridge to Ystrad Mynach Bypass.

Visiting:

We have an open door policy where visitors are encouraged at all times. It might be best to avoid visiting at meal times in order that the residents can fully enjoy their social time at the table.

Parking:

Parking is provided for 6 to 9 vehicles in front of the home.

Latest Care and Social Services Inspectorate Wales* Report on Gilwern House: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 Gilwern House has a Review Score of 8.4 (8.371)

The Review Score of 8.4 (maximum of 10) for Gilwern House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Gilwern House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.986 for Gilwern House is calculated as follows: ( (71 Excellents x 5) + (1 Goods x 4) ) ÷ 72 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.385 Points relating to the number of positive Reviews for Gilwern House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 2.6 positive Reviews (13 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.6 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gilwern House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gilwern House

  • Daughter of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

This care home is of a very very high standard in all aspects of looking after it's residents, it is a very friendly home with different activities going on to stimulate the residents. It has very competent staff who are very friendly and willing to help their residents in any possible way they can.

How likely would you be to recommend Gilwern House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Me and my family are very pleased with the quality of care provided to my grandmother whilst being in Gilwern House, since being in the home she has made a lot of friends and now spends her days downstairs taking part in activities instead of being locked in her room and this is with the help and encouragement from all the staff. The facilities are excellent and the level of cleanliness is very high. There is always something going on to ensure the residents are happy including singing, dancing and excercising. All staff are very polite and helpful and always make you feel welcome. We cannot thank them enough.

How likely would you be to recommend Gilwern House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gilwern House has made an incredible difference to my mother. I cannot thank the staff and management enough they all work extremely hard and the care shown towards the residents is unbelievable they treat them like their own. Gilwern House is like home from home and you can see that all the residents are well looked after. There's always something going on from activities to baking and also trips out, there's always a good happy atmosphere and the staff and management always go that extra mile.

How likely would you be to recommend Gilwern House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gilwern House is a lovely home and I would thoroughly recommend it. There is a very homely feel there. The food is first class home-cooked fare, and the home is spotlessly clean and well appointed. Above all, the managers and staff are highly professional and marvelously caring. My mother was very happy there and greatly enjoyed the company, the activities, and the care she received. I cannot praise Gilwern House too highly.

How likely would you be to recommend Gilwern House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is so happy myself and my family has seen such an improvement in her THANKS SO MUCH to the Manager and her wonderful team of workers *****HOMECARE ***** I would be so happy to volunteer next year when I retire myself to help out there they have so much fun so many activities not enough hours in the day absolutely love to be involved.

How likely would you be to recommend Gilwern House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful care home very well looked after the staff are really good taking time to spending with the residents. Always there to help with the bathroom and other personal things, food is excellent everything home cooked.

How likely would you be to recommend Gilwern House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Top 20 Care Homes Wales 2016

Recipient: Gilwern House

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes Wales 2015

Recipient: Gilwern House

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes Wales 2014

Recipient: Gilwern House

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gilwern House