Frank Downie House

Ottowa Crescent, Clydebank G81 4LB

Group: West Dunbartonshire Council

Person in charge: Brenadette Smith (Manager)

Local Authority / Social Services: West Dunbartonshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age

Single Rooms: 32

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Frank Downie House has a Review Score of 8.1 (8.105)

The Review Score of 8.1 (maximum of 10) for Frank Downie House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Frank Downie House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Frank Downie House is calculated as follows: ( (13 Excellents x 5) + (11 Goods x 4) ) ÷ 24 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.563 Points relating to the number of positive Reviews for Frank Downie House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 6.4 positive Reviews (32 registered beds ÷ 5). 2 Reviews ÷ 6.4 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Frank Downie House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Frank Downie House

  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

My Mother-in-Law has been in residence since November 2015. The overall care is excellent and the staff work so hard looking after the residents, keeping them motivated with arts and crafts etc.
Every time we visit my Mother-in-Law she always tells us how well she is cared for and has no complaints.

How likely would you be to recommend Frank Downie House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have just returned from holiday and one gets anxious about ones loved ones whilst you are away and unable to visit. On my return and visit today it is so wonderful to see Mum so looked after and cared for. Her personal hygiene well dressed her fluid and nutrition her mental stimulation and involvement in activities and going through her finances all aspects of her needs covered and any and every financial requirement met with substantial funds left in her account to cover any future needs and requirements. My Mother wants for nothing. I cannot thank this Home enough.

How likely would you be to recommend Frank Downie House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Frank Downie House

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(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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