Auchinlea

10/12 Scott Street, Largs KA30 9NU

Auchinlea is a North Ayrshire residential care home that is registered to provide versatile care for residents with both long-term needs and temporary respite.

Service users enjoy pleasant surroundings while having 24-hour access to a skilled team of professionals who are eager to maintain quality standards, taking on board current regulatory requirements and any modern sector developments that can be incorporated for residents' benefit.

Carers respect the personal interests and social freedoms of residents, who they believe deserve an efficient service that supports privacy and dignity.

Group: Bertinaley Care Ltd

Person in charge: Ann Cassidy (Manager)

Local Authority / Social Services: North Ayrshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 20

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £524 – £609 (These prices are only a guideline, please contact Auchinlea to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on Auchinlea: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 7.9 (maximum of 10) for Auchinlea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Auchinlea in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for Auchinlea is calculated as follows: ( (22 Excellents x 5) + (14 Goods x 4) ) ÷ 36 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.25 Points relating to the number of positive Reviews for Auchinlea is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Auchinlea has a Review Score of 7.9 (7.861) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Auchinlea?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Auchinlea

  • Daughter-in-law of Resident/Service User
    2
  • Resident / Service User
    1

My mother in law came to Auchinlea a year ago and l was genuinely worried about her as you hear so many stories about care homes.
The staff are absolutely wonderful, they do their absolute utmost to make sure all the residents are well-looked-after. Some of them have a great sense of humour which helps the residents. Nothing is too much trouble.
l have given it a year to pass judgement so l know she is in the best place and well taken care of.
My mother in law hasn't been too well recently and she was so well looked after. I couldn't have done a better job myself. I'm not exaggerating this place is wonderful every one of the girls is amazing.

How likely would you be to recommend Auchinlea? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Average Rating:   4.7 out of 5

Rory Nicoll, Operations Manager at Auchinlea responded to this review on 18 Sep 2017:

Thank you very much for this amazing review. Bertinaley Care prides itself in providing the best quality of care for all our residents, and like you have mentioned, nothing is too much trouble for our residents. Kind regards and thanks again!

Cannot fault care provided and most importantly my mother in law seems happy there.

How likely would you be to recommend Auchinlea? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   4.4 out of 5

Living here is fine, I love the company and the chats I have with the staff. The best bit is knowing that when I go to sleep and wake up someone is always there.

How likely would you be to recommend Auchinlea? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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