Collingwood Court Care Home

Nelsons Row, Clapham, London SW4 7JR

Collingwood Court Care Home, London, London
Collingwood Court Care Home, London, London
Collingwood Court Care Home, London, London

At Collingwood Court, clients receive care tailored to individual needs, from a team experienced in nursing dementia care, palliative care and care for frail older people. The home’s services are versatile and range from short breaks to respite care, while carers are also experienced in Huntington's and Parkinson's care.

The facility takes on board carers’ desires to offer different forms of provision by splitting the property into three separate houses. Situated in a quiet area of Clapham, the home boasts brightly decorated interiors and en-suite bedrooms helping residents to achieve a satisfying daily lifestyle.

Homemade and nutritious food is enjoyed every day, with a menu that is tailored to diet and personal preferences. The home endeavours to be as versatile as possible with cultural needs respected.

Theatre groups and musicians are among the many entertainers who regularly visit, creating a vibrant social atmosphere. Residents can also benefit from reminiscence and relaxation therapies as well as having regular access to a GP, nutritionalist, optician and onsite physiotherapist.

Group: Bupa Care Homes

Person in charge: Edith Rushden (General Manager)

Local Authority / Social Services: London Borough of Lambeth Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Languages Spoken by Staff (other than English): French

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Collingwood Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.7 Collingwood Court Care Home has a Review Score of 6.7 (6.702)

The Review Score of 6.7 (maximum of 10) for Collingwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Collingwood Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.639 for Collingwood Court Care Home is calculated as follows: ( (5 Excellents x 5) + (15 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 36 Ratings = 3.639

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.063 Points relating to the number of positive Reviews for Collingwood Court Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 1 Reviews ÷ 16 Target = 0.063

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Collingwood Court Care Home?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Collingwood Court Care Home

  • Daughter of Resident/Service User
    2
  • Partner of Resident/Service User
    1

This home is under a full refurbishment at the moment (which was badly needed) it has had a number of management and staff changes which has been very unsettling to staff residents and families. Let's hope it all settles down now. At the moment I have seen quite a few changes for the good, i.e management/staff and activities. My review is as best as it can be under the circumstances lets hope future reviews will be much more positive.

How likely would you be to recommend Collingwood Court Care Home? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Collingwood Court Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I think that no nursing home can be one hundred percent perfect. Collingwood Court has had a lot of changes in managers that have severely affected the performance at the home. Some nurses and managers have suddenly disappeared and replacements have not been very good. My mother has never been dirty or smelly whenever I have visited her and for that, I am very grateful.

Probably previous staff needed training in how to greet and deal with relatives dissatisfaction and complaints. Some current staff need training in this as well. I am not sure about how staff are trained to receive relatives but some of them don't do this very well. There may be some issues that need to be worked through for some members of staff to improve their overall communication skills.
On the whole, I find the staff kind, caring and helpful. They do all that they can for my mother. I think that the staff and management are heading in the right direction. Thank you.

How likely would you be to recommend Collingwood Court Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Collingwood Court Care Home responded to this review on 24 Oct 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

On reading the CQC report, we were sceptical, but, thank goodness, reassured by the manager.
The service provided by the nurses and care staff was absolutely fantastic. Although my mother's health deteriorated, she always looked well.
She was always clean and the staff made time for her. They went 'over and above' in the care provided.

It would be good, if invoices are sent with bank details for ease of payment.

I'm glad we chose Collingwood Court for my mum's last days.

How likely would you be to recommend Collingwood Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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