Collingwood Court Care Home, London, London
Collingwood Court Care Home, London, London
Collingwood Court Care Home, London, London

Collingwood Court is a bright and spacious home, recently refurbished, situated close to Clapham High Street. It offers residential, nursing and dementia care. We also offer a space for people to rest, relax and recover with our short stays too.

There’s a real sense of community at Collingwood Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in. There’s never a dull moment. The care home puts on lots of activities that everyone can join in with if wish and the activities are just as much fun for staff as it is for residents.

At Collingwood Court, staff take great care to focus on the person. It’s important for residents to feel at home, so we create a friendly environment with an individually appropriate balance of care and independence. The home benefits from a new management team whose focus is to ensure positive outcomes for residents and continuing to build links within the wider community of Clapham.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at Collingwood Court, staff discuss their personal preferences and dietary needs with them.

The home was recently inspected by the CQC (August 2017), with a good overall rating following an unannounced inspection.

Group: Bupa Care Homes

Person in charge: Daniel Taylor (General Manager)

Local Authority / Social Services: London Borough of Lambeth Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Collingwood Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 12 Sep 2017

Nursing care ensuite rooms overlooking a well manicured garden. All rooms recently refurbished. The home ideally located close to all local amenities with being a few minutes walk from Clapham High Street. Advance respite bookings available, please call us to find out more information.

Reviews

8.9 Collingwood Court Care Home has a Review Score of 8.9 (8.937)

The Review Score of 8.9 (maximum of 10) for Collingwood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Collingwood Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.374 for Collingwood Court Care Home is calculated as follows: ( (73 Excellents x 5) + (36 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 131 Ratings = 4.374

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.563 Points relating to the number of positive Reviews for Collingwood Court Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 9 Reviews ÷ 16 Target = 0.563

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Collingwood Court Care Home?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Collingwood Court Care Home

  • Daughter of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My brother is well looked after and am very happy.

How likely would you be to recommend Collingwood Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Collingwood Court Care Home responded to this review on 13 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The care my wife has had and is having is beyond my expectations. The staff are very caring and work hard to look after residents.

I would recommend Collingwood Court to any person that needed caring for. It is clean and bright and the staff are happy.

How likely would you be to recommend Collingwood Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Collingwood Court Care Home responded to this review on 07 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Hazel Wing - My mother has Lewy Body Dementia and has lived in the care home for over three years. The care home is always clean and tidy and the residents also seemed clean and well groomed. The carers work hard to meet the needs of the residents, taking time and care with feeding them and keeping them safe.

The management appears to change too often with the person in post not having time to understand how the home works before being replaced. Also, some referrals to the home seem inappropriate, very mobile and difficult for the staff to keep in order.

How likely would you be to recommend Collingwood Court Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Collingwood Court Care Home responded to this review on 05 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Staff are always friendly and helpful and they take great care of my wife. She can be very difficult and uncooperative at times. She has been a resident for the past 4 years and I have always been very happy with the home.

How likely would you be to recommend Collingwood Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Collingwood Court Care Home responded to this review on 05 Sep 2017:

Thank you for your review. You must have such peace of mind knowing that your wife is well cared for.

Our relative seems settled and happy. She relates well to the staff. Any medical needs are dealt with quickly. We are very content with her treatment here.

How likely would you be to recommend Collingwood Court Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Collingwood Court Care Home responded to this review on 01 Sep 2017:

Thank you for your review. I'm glad to hear that your relative is happy and settled and you must have such peace of mind knowing that she is well cared for.

Friendly, caring staff and management. Went the extra mile to accommodate our needs.

My aunt was well looked after and happy here. Thank you all for your care and attention during her stay.

How likely would you be to recommend Collingwood Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jayne Duck, customer Services Administrator at Collingwood Court Care Home responded to this review on 01 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

We feel very welcome at all times. The staff are very helpful and very attentive to both service users and visitors. I am very happy to tell anyone about the care home.

How likely would you be to recommend Collingwood Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Collingwood Court Care Home responded to this review on 22 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mum has been looked after with love, care and attention to her needs as an elderly, infirm lady and an individual.

We are so happy to see her happy and content in the home.

We unreservedly recommend Collingwood Court for loving and attentive care.

How likely would you be to recommend Collingwood Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Collingwood Court Care Home responded to this review on 16 Aug 2017:

Thank you for your review. I'm so glad to hear that your mum is cared for with such love and attention and that she is settled and happy, this must put your mind at ease knowing that she is care for so well.

This home is under a full refurbishment at the moment (which was badly needed) it has had a number of management and staff changes which has been very unsettling to staff residents and families. Let's hope it all settles down now. At the moment I have seen quite a few changes for the good, i.e management/staff and activities. My review is as best as it can be under the circumstances lets hope future reviews will be much more positive.

How likely would you be to recommend Collingwood Court Care Home? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Collingwood Court Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I think that no nursing home can be one hundred percent perfect. Collingwood Court has had a lot of changes in managers that have severely affected the performance at the home. Some nurses and managers have suddenly disappeared and replacements have not been very good. My mother has never been dirty or smelly whenever I have visited her and for that, I am very grateful.

Probably previous staff needed training in how to greet and deal with relatives dissatisfaction and complaints. Some current staff need training in this as well. I am not sure about how staff are trained to receive relatives but some of them don't do this very well. There may be some issues that need to be worked through for some members of staff to improve their overall communication skills.
On the whole, I find the staff kind, caring and helpful. They do all that they can for my mother. I think that the staff and management are heading in the right direction. Thank you.

How likely would you be to recommend Collingwood Court Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Collingwood Court Care Home responded to this review on 24 Oct 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

On reading the CQC report, we were sceptical, but, thank goodness, reassured by the manager.
The service provided by the nurses and care staff was absolutely fantastic. Although my mother's health deteriorated, she always looked well.
She was always clean and the staff made time for her. They went 'over and above' in the care provided.

It would be good, if invoices are sent with bank details for ease of payment.

I'm glad we chose Collingwood Court for my mum's last days.

How likely would you be to recommend Collingwood Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

Daniel

Daniel Taylor

Job Title: General Manager

Joined: 2017

Description:

Two years ago, Daniel decided to take a career change, having spent 24 years in the army. Ever since he has worked as a Home Manager at various care homes, including Bupa Wilton Manor Care Home in Southampton. He’s decided to come back to Bupa as it holds a special place in his heart.

Daniel loves that he can make a difference and enjoys working on the front line and making a difference to our residents’ lives. "It’s great to see that the care we provide for our residents has such a positive impact on them".

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Collingwood Court Care Home