Gallions View Care Home

20 Pier Way, Thamesmead, London SE28 0FH

Situated just outside Plumstead in London, Gallions View is a friendly care home that offers nursing and nursing dementia care. Care and support are also offered to individuals with mental illness and those over the age of 50 with physical disabilities.

Consisting of four individual houses, the home life is structured to allow carers to offer different forms of care, concentrating on the individual in order to support both physical and mental health. Accommodation includes comfortable bedrooms, some with a private patio while others have doors that open out onto the pretty gardens.

Individual tastes and dietary requirements are incorporated into the food menu, which is made using fresh and seasonal produce by an experienced chef. Reminiscence-based activities support residents with dementia, while there are many social events, games and entertainments that clients can enjoy as well as their own hobbies.

Group: HC-One

Person in charge: Lorna Lewis (General Manager)

Local Authority / Social Services: London Borough of Greenwich Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, French, Panjabi, Punjabi, Polish

Single Rooms: 120

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Gallions View Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Gallions View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Gallions View Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.986 for Gallions View Care Home is calculated as follows: ( (51 Excellents x 5) + (58 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 141 Ratings = 3.986

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.25 Points relating to the number of positive Reviews for Gallions View Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 6 Reviews ÷ 24 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Gallions View Care Home has a Review Score of 8.2 (8.236) from 12 Reviews


Average Ratings

  • Excellent
    4
  • Good
    7
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gallions View Care Home?

  • Extremely LIKELY
    6
  • Likely
    4
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Gallions View Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Mother of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

I have noticed significant improvement since the change of ownership and am pleased that many of the carers have been retained. Under the previous management, everything seemed to be worsening. This now appears to have been reversed and there now seems to be a very positive attitude about the place. It is most encouraging.

How likely would you be to recommend Gallions View Care Home? Likely

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Average Rating:   3.9 out of 5

Hopefully, for residents, staff and families, we have turned the corner and continue to go in the right direction on the home getting back on track and staying there. Also great to hear that refurbishment plans are now taking place and that we hear a lot more positive and hardly any negatives about the home.
Thank you also to the staff for all their hard work on the recent open day as I am sure not everyone realises the hard work put in to make a day like this work and be a success.

How likely would you be to recommend Gallions View Care Home? Likely

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Average Rating:   3.8 out of 5

The experience has been great, lovely helpful staff. Great entertainment and food is lovely. Always happy to chat we feel welcome there.

How likely would you be to recommend Gallions View Care Home? Likely

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Average Rating:   3.7 out of 5

I am very happy with Gallions View. Value for money is good to residents but not to staff.

How likely would you be to recommend Gallions View Care Home? Don't know

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Average Rating:   3.9 out of 5

The residents are well taken care of and seem quite happy.
There is always someone around and all the carers are all very helpful to the residents. I have no complaints.
All the residents are clean and well cared for. I am happy with all the care taken.

How likely would you be to recommend Gallions View Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Gallions View Care Home is very good and I find my dad very clean and tidy, always well fed. Most of the time he is happy but is temperamental and refuses to partake in games and does not like people who come to entertain.

How likely would you be to recommend Gallions View Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mum is very happy here. Staff are very good and helpful.

How likely would you be to recommend Gallions View Care Home? Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer services administator at Gallions View Care Home responded to this review on 03 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

What makes Gallions View home special is the staff, my father was unhappy at previous venues. Thamesmead was low on my list to be frank, I arrived one day unannounced and saw with my own eyes the happy atmosphere and openness between staff at the Hutton Unit, after having visited several homes there and then I asked them to assess my father as I felt this was a place he could finally be happy, and he has had a happy and safe 1.5 years there so far. Thanks to excellent staff attentiveness and staff retention, hand picked genuine people who get on well with each other as well as residents and are well supervised. There are more modern facilities but my advice to anyone searching for a home for their parent is to visit unannounced and put atmosphere and staff before architecture. If I could change anything it would be to achieve a higher level of pay for the carers who do an incredibly difficult job.

How likely would you be to recommend Gallions View Care Home? Extremely Likely

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Average Rating:   4 out of 5

Rose Pickering, Customer Service Administrator at Gallions View Care Home responded to this review on 29 Mar 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.

My sister moved into this nursing home in July 2015. In August 2015 it was her birthday. She was taken into the lounge and everyone made her feel special and sang happy birthday, a cake was also provided by the home. My sister required 24hr care and cannot communicate. I can't thank the staff enough for all their help and understanding. At Christmas 2015 a Christmas party was arranged and an entertainer booked. This was a wonderful afternoon for residents and staff and I was made to feel very welcome. It is just like a family atmosphere well done to everyone.

How likely would you be to recommend Gallions View Care Home? Extremely Likely

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Average Rating:   5 out of 5

The level of care involved was fantastic. However I felt that there was a high proportion of white processed bread and refined foods. My father and presumably others were often constipated and receiving laxatives, there di not seem to be much fibre in the diet.

How likely would you be to recommend Gallions View Care Home? Extremely Likely

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Average Rating:   4 out of 5

My father has been in Gallions View nursing home for about 3 months now and he is a resident in Squires House. We were so concerned about him going into care but he has been so contented since he has been there. The staff are so lovely and work very hard to insure the residents are comfortable and looked after. The food is in abundance and there are a few choices and staff make sure everyone has plenty to eat and offer different meals if a resident doesn't eat what is offered. The bedrooms are roomy and you can bring in any personal items to make the rooms more like home. My mum & dad celebrated their 57th wedding anniversary very recently and the staff put banners up and made it very special for when we arrived. The chef even made a beautiful cake for them at very short notice which was so kind. I visit dad every day and he is always happy. You can visit any time without any notice. I would highly recommend Gallions View as they cater for a variety of needs.

How likely would you be to recommend Gallions View Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Late Mother was admitted to this home at the end of January 2015 until 4th March 2015, and in this time my mother had the following problems -

She had very severe sacral pressure sores on her sacrum (described as Grade 2) and two other sores on her back around the waist area , described as Grade 2 and 3 sore.

In addition she had a wound on her left elbow and a skin tear to her lower right skin,
when the London Ambulance Service collected my Late Mother they reported that my mother appeared to be dirty and unkempt and her hair was matted, they transferred her to hospital on the same day.
I met my mother in the hospital at 2am and was very horrified and very upset and this will be with me as long as I live.

How likely would you be to recommend Gallions View Care Home? Extremely Unlikely

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Average Rating:   1.5 out of 5

JW, Marketing Executive at Gallions View Care Home responded to this review on 12 Nov 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority.

We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further.

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gallions View Care Home