Meadbank care home offers a range of tailored care plans for short or long term stays. An experienced care team provide a high standard of personalised care with a warm and friendly approach. Care available at the home includes dementia care and palliative care, as well care to people who are living with Parkinson’s and Huntington's disease.
Meadbank is set within large landscaped grounds which feature a comfortable seating area and a delightful courtyard, winner of a Chelsea Flower Show Gold Medal. Inside, accommodation includes luxury bedrooms with ensuite bathrooms, flat screen TVs and a 24 hour call system.
Fresh food is used to make nutritional meals every day and homemade cakes are also prepared daily. Snacks and drinks are always available throughout the day.
As well as regular activities such as gardening, cooking and gentle exercise sessions, residents can take part in regular trips to local places of interest. The home welcomes musical entertainers from the local community, holding regular events which friends and family are encouraged to attend.
Group: Bupa Care Homes
Person in charge: Alan Brown (Interim General Manager)
Local Authority / Social Services: London Borough of Wandsworth Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 176 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Spanish; Castilian, French
Single Rooms: 176
Rooms with ensuite WC: 137
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Meadbank Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Meadbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Meadbank Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.295 for Meadbank Care Home is calculated as follows: ( (86 Excellents x 5) + (53 Goods x 4) + (33 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.295
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.199 Points relating to the number of positive Reviews for Meadbank Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 35.2 positive Reviews (176 registered maximum number of service users ÷ 5). 7 Reviews ÷ 35.2 Target = 0.199
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Meadbank Care Home has a Review Score of 8.5 (8.494) from 15 Reviews
Review submitted from a Postal Card by Nick G (Friend of Resident) on Monday 8 January 2018.
Good things - good food; nice private room; corridors free from smells; good cleanliness; plenty of tea; TVs on. But - personal information supplied by relatives put in packs, then ignored (our guest needed to wear 2 pads at all times, supplied by us, but this was not carried out). Perhaps bedroom outer doors need panels for displaying info. Big shortage of staff, one day same carer providing afternoon tea, doing hygiene work and preparing worksheets. Felt sorry for them. No continuity. Different carers almost every day. Not enough supervision in first-floor dining room. Poor/slow response from staff to guests in distress with 'choking'. Water put out half way through the meal, rather than the start. Guests waiting a long time for salt/spoon/juice.
How likely would you be to recommend Meadbank Care Home? Likely
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Jayne Duck, Customer services administrator at Meadbank Care Home responded to this review on 08 Jan 2018:
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
Review submitted from a Postal Card by Mamerta J (Resident) on Thursday 19 October 2017. Relates to October 2017.
I am happy with the services they gave me. They did an excellent job for me during my stay.
Thank you very much for all the care from the care team and the admin team.
How likely would you be to recommend Meadbank Care Home? Likely
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Jayne Duck, Customer Services Administrator at Meadbank Care Home responded to this review on 20 Oct 2017:
Thank you for your review. I'm so glad to hear that you enjoyed your stay with us and hope that you come and have some respite stay with us again.
Review submitted from a Postal Card by Michele M (Wife of Resident) on Monday 4 September 2017. Relates to July 2017.
Nice place. Nice staff - helpful - friendly and very caring.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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Jayne Duck, Customer Services Adminstrator at Meadbank Care Home responded to this review on 05 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Q C (Daughter of Resident) on Friday 18 August 2017. Relates to August 2017.
My mother came into the home in June, she came from hospital, after spending six weeks there she was very frail and could be difficult at times. She was on the 1st floor where the carers were fantastic and very caring. In no time she returned to her old ways, singing, dancing and swearing. Right from reception throughout this home, they made my mother so happy. I cannot praise the whole staff enough.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Meadbank Care Home responded to this review on 01 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Tania P (Resident) on Wednesday 12 July 2017. Relates to July 2017.
I have had the most superb care and help here, once the initial hiccups were overcome.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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Jayne Duck, Customer Services Administator at Meadbank Care Home responded to this review on 12 Jul 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Alan G (Resident) on Tuesday 11 July 2017. Relates to July 2017.
Good comfortable bed. Firm pillow requested but not available.
No seating for visitors in room. Physiotherapists exceptionally good.
How likely would you be to recommend Meadbank Care Home? Neither Unlikely or Likely
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Emily Wilson, Customer Service Administrator at Meadbank Care Home responded to this review on 18 Jul 2017:
Thank you for your lovely review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review submitted from a Postal Card by Nicholas L (Son of Resident) on Tuesday 27 June 2017. Relates to June 2017.
When my mother was looking for a place, my wife and I looked at a number of homes. Suffice to say Meadbank was one of the best homes that there was. My mother is still there - she is 100. Unfortunately, she has terminal dementia and can't comment. I, as her son, visit every day and am pleased with the care and attention which she receives.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Meadbank Care Home responded to this review on 28 Jun 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by O V (Wife of Resident) on Wednesday 10 May 2017. Relates to April 2017.
It's perfect for me and my husband. If there is a problem, I can always go the sister on floor 2 who is wonderful and in charge of floor 2. Marvellous lady and will sort things.
Very, very happy with the care and the ladies are very approachable and I can talk to them.
How likely would you be to recommend Meadbank Care Home? Likely
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Jayne Duck, Customer Services Administrator at Meadbank Care Home responded to this review on 11 May 2017:
Thank you for your review. It is great to know that you can speak to the staff about anything and that your husband is well cared for. The Bupa Customer Care Team.
Review submitted from a Website Submission by Victoria H (Sister of Resident) on Monday 28 November 2016. Relates to November 2016.
As a family, my two sisters and I are extremely happy with the care and support given to our eldest sister. The staff are very keen to help, from those on Reception to nursing and caring assistants. They have all taken time and effort to get to know our sister and her particular needs, putting into place a good package for her.
It is both encouraging and reassuring to know when we all live so far away, that our sister is happy and well cared for.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Meadbank Care Home responded to this review on 03 Dec 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Violet (Daughter of Resident) on Friday 25 November 2016. Relates to November 2016.
I find all the Carers on my mother's floor in Meadbank Care Home caring and helpful. Every time they come into my mother's room, they have a little joke with her, it makes her smile all the time. The Sister in charge on the 2nd floor is professional and gets the jobs done. I respect her. The people in the laundry room are so helpful if you have a problem they deal with it straight away. Receptionist nice helpful.
How likely would you be to recommend Meadbank Care Home? Likely
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Rose Pickering, Customer Service Administrator at Meadbank Care Home responded to this review on 26 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Eric I (Son of Resident) on Friday 18 November 2016. Relates to November 2016.
Very helpful staff, I will recommend to others. Very friendly, my partner and I regularly go to see my mother at Meadbank and find she is always well looked after. I have no problems and find the place clean and tidy, many thanks to all the staff.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Meadbank Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by K S (Son of Resident) on Thursday 17 November 2016. Relates to October 2016.
A good quality home with well lit, comfortable rooms and appropriate diet.
The range of residents is wide with everything from mild illness to terminal conditions.
The staff appear to cope well with these challenges.
I hope that if/when I need care I will have access to a home like this.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Meadbank Care Home responded to this review on 21 Nov 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Jenny B (Daughter of Resident) on Tuesday 21 June 2016. Relates to June 2016.
Took after our mum very well.
Laundry could be better and not have to go through looking for mums clothes.
Staff at front desk are excellent, always make you welcome.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Meadbank Care Home responded to this review on 21 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Valerie L (Daughter of Resident) on Tuesday 13 October 2015.
My mother came to Meadbank in January 2015. I think this has been a very positive move for her, she is so well looked after in every aspect. I can not praise this home enough! Thanks to all the staff for the wonderful care and support.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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Review submitted from a Postal Card by Robert L (Son-in-law of Resident) on Tuesday 13 October 2015. Relates to October 2015.
Everything to do with the home is to a very high standard. The staff are very nice could not have asked for better cannot praise high enough.
How likely would you be to recommend Meadbank Care Home? Extremely Likely
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April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Meadbank Care Home