138/140 Little Ilford Lane, Manor Park, London E12 5PJ
Situated in a quiet residential area of East London, Bakers Court provides a range of care and support options including dementia nursing and dementia residential care, nursing, respite, convalescence and palliative care. Care is also provided for those living with Parkinson's and Huntingdon's.
Bakers Court is set across four buildings each offering a homely and warm environment. Each building has been refurbished to provide a high standard of accommodation and facilities, including communal lounge areas, a computer room and dedicated activities room. Bedrooms provide ensuite facilities and a 24 hour call system and some have views of the landscaped gardens.
A variety of meals are available based on the individual requirements of residents. Light snacks are always available, while coffee mornings and afternoon tea are popular.
Daily activities such as board games, cards and bingo, keep residents active, as do outings to the local pub for lunch. Entertainers also regularly visit the home.
Group: Bupa Care Homes
Person in charge: Munahimaila Mutinta (Interim General Manager)
Local Authority / Social Services: London Borough of Newham Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Drug Dependence (past or present) • Head/Brain Injury • Stroke
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Spanish; Castilian, French, Gujarati, Hindi, Portuguese
Single Rooms: 78
Shared Rooms: 0
Rooms with ensuite WC: 78
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Bakers Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Bakers Court Care Home has a Review Score of 6.3 (6.282)
The Review Score of 6.3 (maximum of 10) for Bakers Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Bakers Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Bakers Court Care Home is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.532 Points relating to the number of positive Reviews for Bakers Court Care Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 1 Reviews ÷ 15.6 Target = 0.064 , then divided by 2 = 0.032
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Ann D (Daughter of Resident) on Thursday 4 August 2016. Relates to June 2016.
We visited the home unannounced in January 2016 and were treated to a visit of the rooms and facilities. The positive culture demonstrated by the staff convinced us that it was the right place for my mother. We cannot praise the home enough for the care and support they gave to my mother from the moment she arrived. Throughout her stay my mother was treated with respect and love, the staff were at all times positive and supported us in the last days of her life. We felt at all times that mums stay at the home, that she was safe, cared for and given the best possible environment. We would not hesitate to recommend Bakers Court.
How likely would you be to recommend Bakers Court Care Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
Emily Wilson, Customer Service Administrator at Bakers Court Care Home responded to this review on 04 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
There are currently no Care Home Idol entrants who have performed at Bakers Court Care Home