Cranham Court, Upminster, London
Cranham Court, Upminster, London
Cranham Court, Upminster, London

Cranham Court is located in the London borough of Upminster, with excellent transport links in to London and the surrounding areas. The home is also close to the M25 and A12 motorways.

The exclusive nursing home offers qualified nursing care to older people and frail residents as well as residents with varying degrees of dementia. The home is divided into three units and all rooms have bright and spacious single bed accommodation with en-suite facilities.

The home provides modern amenities with beautifully landscaped gardens and all meals are home cooked, with all dietary requirements catered for.

Residents can enjoy a wide ranging activities programme together with an on-site hairdressing salon. A chiropodist, dentist, optician and physiotherapist service can be arranged as required.

Fees depend on the needs of each resident.

Group: The Holmes Care (Group) Ltd

Person in charge: Indu Lakhani (Service Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Gujarati, Hindi, Swahili, Tamil

Single Rooms: 50

Shared Rooms: 16

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Easy access to the M25, A12, A13 and both main line and underground train stations. A local bus route runs along St Mary's Lane and the home is close to the town centre.

Visiting:

Open visiting hours

Parking:

Free on site parking

Latest Care Quality Commission* Report on Cranham Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Cranham Court has a Review Score of 9.6 (9.643)

The Review Score of 9.6 (maximum of 10) for Cranham Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Cranham Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.643 for Cranham Court is calculated as follows: ( (293 Excellents x 5) + (123 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 431 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cranham Court is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 17 Reviews ÷ 16.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    29
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cranham Court?

  • Extremely LIKELY
    34
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cranham Court

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    8
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

From arrival, my mother was made welcome and comfortable. All staff not only showed care and compassion to her, but to all her family too. The management and staff always went the extra mile for all of us, no matter what time of day or night we were there. Even though my mother was only at Cranham Court for a short time, the quality of her life was much improved. As a family, we cannot thank anyone enough for all they did for her.

The staff at Cranham Court will always be remembered in our hearts.

A big thank you once again.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 13 Nov 2017:

Dear Martin, thank you for your kind words about Cranham Court and for taking the time to leave us a review.

Mum, who is 92 and has vascular dementia, was treated with dignity and respect. She enjoyed her time at Cranham Court as the staff were always happy and friendly. If I ever had any concerns, the staff were quick to resolve them. The food was always well presented and tasty. Mum had no problem with the quality of the food.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My experience with Cranham Court is very positive there is a friendly atmosphere and the management and staff are very helpful with the needs of my mum. Although my mum has not been in the home for very long she has settled in and seems comfortable within the care already.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 25 Sep 2017:

Dear Diane, thank you for your kind words about Cranham Court.

Very clean, tidy, well maintained. Staff are friendly. Food overall very good. The time you have to wait for help to the toilet is very poor, resulting in very embarrassing situations, making the client very ashamed. This could be avoided by a quicker response.

How likely would you be to recommend Cranham Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Poor

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I cannot speak highly enough of Cranham Court. The staff were great; very helpful, the food was brilliant - all cooked on the premises. The staff are polite and helpful, even to visitors, no restrictions on visitors and beautiful grounds. My wife was there for rehab and they did a wonderful job. Many thanks.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 28 Jun 2017:

Dear Kenneth, thank you for your kind words about Cranham Court.

All of the staff are very friendly and caring and made my mothers stay as comfortable as possible. It didn't take much time before my mother considered the care home to be her home. The food was well prepared and was very much like home cooking.

The room was spacious with a nice view of the surrounding forest.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 01 Jun 2017:

Dear Trevor, thank you very much for taking the time to leave such a lovely review.

Very kind and helpful staff, my mum was bedbound but the staff looked after her and made her as comfortable as possible and took time to look after her.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My sister was transferred from hospital to Cranham Court for her palliative care ten weeks ago. The staff looked after her so well and were very kind and caring to her and us, the family. They made a very difficult time for us all more bearable. The meals were excellent and I couldn't fault any part of my sister's care. Thank you to each and every staff member.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 18 May 2017:

Dear Angela, thank you for taking the time to leave such a lovely review.

My dad had a very short stay from Wednesday until early hours the following Monday. However, the care was wonderful, lovely staff, they also showed concern for my mum which was appreciated. Overall we couldn't be more happy that my dad's last few days were spent at Cranham Court. Also, the matron in charge was very hands on which was lovely to see when she spoke to my dad she got her face as close to help as she could. So nice and caring.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Indu Lakhani, Home Manager at Cranham Court responded to this review on 17 Mar 2017:

Dear Dawn, thanks so much for your kind words about the care at Cranham Court.

My sister and I were totally satisfied with the care and compassion that was shown by all the staff. Personal care was excellent as was the cleanliness of the bedding.

How likely would you be to recommend Cranham Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Excellent

Rooms: Good

Indu Lakhani, Home Manager at Cranham Court responded to this review on 13 Mar 2017:

Dear Jill, thank you for taking the time to leave a review and thank you for your kind words.

My mum was taken to Cranham Court Nursing home from hospital in Dec 16, mum had a lovely room (very hot!) but a comfortable space to call her own for the next 5 weeks. The cover staff and nurses/sisters were lovely to mum and quite attentive to her needs. I would recommend the nursing home to others and have already done so! Even though the house/rooms looked old and dated it was welcoming and friendly.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Home Manager at Cranham Court responded to this review on 13 Mar 2017:

Dear Pearl, thank you for your lovely comments about Cranham Court.

My mother was in the nursing home for 5 weeks. The staff treated her with dignity and respect. The food was excellent. Any physical issue she had was dealt with promptly. Although the house is very old it had been made homely. I would highly recommend it.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Indu Lakhani, Home Manager at Cranham Court responded to this review on 13 Mar 2017:

Dear Eileen, thank you for taking the time to leave such a lovely review about Cranham Court.

I was impressed by the friendliness of the staff and the way they all knew mum and knew her needs. I was impressed by the respect and dignity shown to each patient. I cannot comment on "activities" because my mother only needed nursing care as she was bedridden and sleeping. She was always clean and comfortable.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Home Manager at Cranham Court responded to this review on 08 Mar 2017:

Dear Ann, thank you for your lovely comments about Cranham Court

An excellent home! I always found the staff helpful and very professional. I was very happy to entrust the welfare of my father to Cranham Court.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Indu Lakhani, Service Manager at Cranham Court responded to this review on 01 Feb 2017:

Dear Paul,

Thank you very much for your kind feedback about Cranham Court.

When my father fell ill, I spent a long time searching for the right home. Cranham Court met all of his needs and requirements. Once in the home, the level of care and treatment he received was flawless. Everyone I have spoken to have also confirmed the same thing.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Laura, PA at Cranham Court responded to this review on 19 Jan 2017:

Thank you for your kind words - we are pleased to hear Cranham Court is meeting all of your father's needs and requirements.

I visited my friend who I have known since 1953 today on the 15th of November.
She is now in bed all the time, aged 81.
The room was clean and tidy, no dust anywhere. My friend was clean and comfortable and seemed to be very well cared for.
My visit was not arranged in advance. I have to travel by train time from my home which takes 2 hours, so I do not go as often as I would like. I was very pleased to see my friend today and I know that she is well looked after.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 07 Dec 2016:

Thank you, Jean, for your kind words.

My relative is in the nursing home and has been for nearly 3 years. Her care has been excellent - the staff are very good and friendly. I have recommended this nursing home to two close friends - both then used the home and were satisfied.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Indu Lakhani, Service Manager at Cranham Court responded to this review on 29 Nov 2016:

Thank you for your kind words Ann.

Both my Mum and I were extremely grateful for the wonderful care given to my Dad during his short stay. Although he was only a resident for four days after coming out of hospital we couldn't have wished for better care. Also for the kindness and understanding shown to my family.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Cranham Court is a grand house with well appointed in idyllic grounds. The atmosphere in the home was friendly and peaceful, the environment was safe, clean, tidy and well organised. My brother's room was well furnished, comfortable, bright and airy with a stunning outlook and a homely feel. The matron was always available to speak with the residents and visitors. My brother was very frail and required full care.

I observed that the nursing and care staff demonstrated individual approach to care, ensuring his dignity and made every effort to meet his personal and dietary needs. I was with my brother until his death, the staff were professional, respectful, compassionate and very supportive to me.

I cannot comment on activities as my brother was too frail to take part.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 20 Sep 2016:

Dear Margaret - thank you so much for taking the time to leave a review. Your kind comments are much appreciated and will be relayed to the staff.

I must admit I was rather nervous about my mother having to go into a nursing home because of recent bad press. However, I need not have worried as I could not fault the care they gave her. They treated her with such kindness and dignity during her final days and were also a great support for me. I can't thank them enough.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 25 Aug 2016:

Thank you, Lindsey, for your kind words. We are glad that your Mum enjoyed her final days here at Cranham Court.

In the short time that my uncle resided in Cranham Court I feel the care he received was outstanding, they made him very comfortable, looked after all his needs and made him feel safe. He always smiled when any of the carers popped in which I feel is a sign that he was happy there. We could approach them with ease if we had a question of concern. Well done to all the staff and thanks.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Indu Lakhani, Service Manager at Cranham Court responded to this review on 10 Aug 2016:

Thank you Debbie for your kind words.

Extremely kind, caring, patient and considerate management, nurses and carers whom I have known for a number of years.

One of the best nursing homes I have had the pleasure of experiencing.

Many thanks to all at Cranham Court.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 27 Jun 2016:

Thank you David for your kind words

I found everything perfect, it was lovely. Everything- the food, the nurses were so wonderful.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 23 Jun 2016:

Thank you Joyce for your kind words.

The Cranham Court team have looked after my cousin very well as she underwent a slow rehabilitation programme. The staff are courteous and caring. Eventually my cousin will be moving back to join us and the family members in her home county which is the only reason preventing us from recommending Cranham Court to others.

How likely would you be to recommend Cranham Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Indu Lakhani, Service Manager at Cranham Court responded to this review on 17 Jun 2016:

Thank you Gloria for your kind words.

My friend has only been in this nursing home for about 10 days. I have visited twice in this time and each time every nurse I have come into contact with have been so pleasant and helpful and my friend has said the same. They can't do enough for her all the time. A big thank you.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 24 May 2016:

Thank you for your kind words Joan. We are very pleased that your friend is happy at Cranham Court.

My mother has received kind and excellent care for the past four years at Cranham Court, since she came there aged 89, registered blind and after a severe stroke unable to talk, severely aphasic and paralysed on onside, needing two person hoisting. Cranham Court also cared fro my father aged 90 successfully returning him to independent living after hospitalisation after pneumonia and four different heart problems. There is not enough space here to describe all the little kindnesses so many staff show my mother, and the nursing and caring skills that have improved her various skin problems so successfully. Meals are tasty, healthy and interesting, and I am amazed at the number of activities that mum is helped to join in with despite her disabilities. Best of all mum is happy and content.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Indu Lakhani, Service Manager at Cranham Court responded to this review on 26 Apr 2016:

Thank you for your kind words Geraldine, we are so pleased that your mum is very happy with us.

We moved mum top Cranham Court in February 2016, from day one she has been made very welcome and the level of care has been excellent. The staff have treated mum with respect and are very considerate of her needs. Not only have they made mum feel welcome but have extended this to her family too. I strongly recommend this nursing home.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 22 Apr 2016:

Thank you for your kind words Nichola.

My mother was admitted to this care home two weeks prior to her death on May 29th 2015. During this time she was given excellent care relating to her personal hygiene, clean clothing, bed linen, bedroom environment. The staff always treated her kindly; tried to entice her to eat by making special dishes (as she was unable to eat most of the menu choices due to her condition) that were of the right consistency. At the time of her passing the staff were very considerate to all the family members and we felt our mother passed away with dignity and her family around her.

How likely would you be to recommend Cranham Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Indu Lakhani, Service Manager at Cranham Court responded to this review on 13 Apr 2016:

Thank you for your kind words.

The matron received us personally and showed great sensitivity to myself and my mother. As we came unexpectedly, due to my mothers sudden decline in health. It was very traumatic for all the family. My mother, who is 97, settled within 24 hours. She has responded well to the constant care and stimulus and feels happy and secure. I would not hesitate to recommend Cranham Court nursing home. Also the food is excellent.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Indu Lakhani, Service Manager at Cranham Court responded to this review on 13 Apr 2016:

Thank you for your kind words Barbara.

From the greeting at the first visit I felt the genuine care and pride in the world shown by the staff. A difficult patient I cannot praise too highly the care and dedication of the staff, all staff. This enabled him to have dignity and a peaceful end. The care and kindness extended to myself and family. Nothing was too much trouble. The room was always clean and tidy. My husband was always in fresh bedding and PJ's. He was washed and shaved even though he was not aware of his surroundings. He was spoken to kindly and gently, the general atmosphere was calm and peaceful. I and my family are most grateful for this help.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 11 Apr 2016:

Thank you Beryl for your kind words.

My mum went into Cranham Court in Oct 2012 just after my dad died. After he died mums dementia went ballistic and to say she was difficult is an understatement. She was very hard to handle and aggressive- which was not the mum i knew but from when she went into the nursing home she started to calm down. I cannot praise the staff there enough. They actually cared about her and she so liked the staff there too. She was always clean and loved the food. (its excellent) Thank you Cranham Court for caring for my mum. I can't praise them enough.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment I first visited the home I was made very welcome by Matron and her staff who gave me all the information to decide I was making the right decision for mum. The nursing staff and carers are professional, friendly and treat mum with dignity and respect. When visiting all the team from Matron, nursing, carers, admin, cleaning, kitchen, laundry and maintenance acknowledge you and are there to listen if you have any concerns.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 15 Mar 2016:

Thanks Brenda for your kind words.

My father has been made to feel welcome and had been well looked after since taking up residence. The staff and management are all friendly, helpful and caring. My initial visit prior to my father taking up residence was of great help and comfort and the effort put into it by the manager gave me great confidence in the home as my fathers future residence. This confidence has not been dampened since.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

After viewing in excess of 15 care home we chose Cranham Court. We made the right choice, a year later no regrets! Would choose it again.
Excellent staff, food, accommodation and care.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 17 Mar 2016:

Thanks Jo for your kind words.

My step father has been at Cranham Court for 2 and a half years. he has been very well cared for in all his needs. The matron and staff are always very courteous and helpful to both my stepfather and myself.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Indu Lakhani, Service Manager at Cranham Court responded to this review on 09 Mar 2016:

Thank you for your kind words.

My mother who recently passed away was in the home for a few years and from the many visits I had over the period found the staff helpful and caring and looking after the best interests of my mother, and the management friendly and approachable and would recommend cranham court.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Indu Lakhani, Service Manager at Cranham Court responded to this review on 07 Mar 2016:

Thank you for your kind words Karen.

Right from the first visit to view the home, we were warmly welcomed and made to feel at home. The staff were very professional and gave us lots of information before we had even asked.
Dad's room was very homely peaceful and made personal by adding photos etc from his home.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Indu Lakhani, Service Manager at Cranham Court responded to this review on 23 Feb 2016:

Thanks for your kind words Sue, it is great to know that your Dad is very happy with us at Cranham.

When we looked at Cranham Court out of all of them we were quite impressed. The staff were very friendly. They always seem to pop their heads into the room. You OK they call out always to acknowledge you. They seem to be alright and careful when dealing with the patients. It seems a very good home.

How likely would you be to recommend Cranham Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Indu Lakhani, Home Manager at Cranham Court responded to this review on 16 Feb 2016:

Thank you for your kind words.

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Indu

Indu Lakhani

Job Title: Service Manager

Description:

Indu is a Registered Nurse Manager, registered midwife, ENB 941[Care of the Elderly]. She also has a Registered Manager Award.
Indu has over 30 years of experience in care of the elderly and she has undertaken training in advance Dementia and Palliative care.
Indu has run Cranham Court Nursing Home from the day it opened its doors and has continued to support her role as Home Manager with a number of training courses, including the Gold Standard Framework Accreditation.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cranham Court