Elmwood Care Home, Croydon, London
Elmwood Care Home, Croydon, London
Elmwood Care Home, Croydon, London

Located within a residential area of Croydon, Surrey, Elmwood Care Home is a purpose-built 53 bedded property offering general and dementia nursing, and respite care.

At Elmwood Care Home, residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Elmwood chefs pride themselves on knowing the tastes of residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Joselo Silva (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 47

Facilities & Services: Respite Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Elmwood Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.1 Elmwood Care Home has a Review Score of 9.1 (9.127)

The Review Score of 9.1 (maximum of 10) for Elmwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Elmwood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.294 for Elmwood Care Home is calculated as follows: ( (87 Excellents x 5) + (104 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.294

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Elmwood Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    8
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elmwood Care Home?

  • Extremely LIKELY
    11
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elmwood Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

I cannot find fault with the place.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The carers are very caring and also see to my welfare! I suffer with facial pain and they have always told me there is nothing to worry about as my father is in good hands. The carers have often told my father to pull the bell if he needs them. They do check on him every hour. Since being under new management the home has improved for the better and the staff seem to smile a lot.
The food is good and I hope to spend Christmas with my father so hopefully, I'll be tasting their food again.

How likely would you be to recommend Elmwood Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have been more than satisfied with the care that my mother receives at this home.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

At this present time, having a new manager has brought sunshine into the life of my husband, everything has been excellent, well organised and everything is in its place. The manager is a people person who takes a special interest in his residents. Elmwood Care Home request has been granted with a better manager.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of this care home is good. The lady that I look after is very happy here and feels very comfortable, like home from home.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is very good the staff are very good and friendly.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been well taken care of. The home, carers, nurses and administrators are very helpful, thoughtful and most importantly, put the care of the residents above everything else. The new management team are great and have really turned the place around. Thank you.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home has been invaluable to my family with regards to my dad's care. We have never felt in the way. My only real concern is the lack of communication between the staff themselves and between the staff and other medical professionals.

How likely would you be to recommend Elmwood Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Claire Hurworth, Careline Manager at Elmwood Care Home responded to this review on 08 May 2017:

We are sorry you feel this way regarding communication within the home. Over the past few weeks, Management and staff have been focusing on improving communication and there have been significant improvements, as noted by the MDT and Relatives and visitors in the home. We will continue to focus on this area to ensure we provide continuity and the best care for our Residents and their families.

My dad is very happy at Elmwood Care Home. They look after him very well and I am pleased with the service they provide.

How likely would you be to recommend Elmwood Care Home? Likely

Average Rating: 

 3.6 out of 5

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I find the nursing home is giving very good care and everything is very clean and a good service for everything.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Elmwood is a very clean and respective home. The staff are polite and very respectable, kind and considerate.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Myself and my two brothers have visited my mum since January when she arrived. After settling in we had a hard time understanding some of the rules which seemed to change from day to day. Even now we are not sure when we can be present in the lounge when it is a designated exercise room, the staff in general are very caring. However, as I worked for 45 years in a position involving customer service, I feel that some of the staff need more training in speaking and dealing with relatives. The person who does the entertainment Mon - Fri is very good. However, on the weekends I have not seen any entertainment or activities at all. Seems short of staff all the time.

How likely would you be to recommend Elmwood Care Home? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Elmwood Care Home responded to this review on 11 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

Our relatives are welcome to visit their loved ones anytime throughout the day however there are times when it would be in the Residents best interest for their relatives not to be present, this would be when personal care is being offered to the Residents. For the privacy and dignity of all Residents we advocate that meal times are protected.

Activities are planned and carried out by our Activities Coordinator. If the Activities Coordinator is not on duty at the weekends the activities will be carried out by our care staff. Relatives are welcome to join in with the activities however again for the sake of our Resident’s dignity and for health and safety of all parties relatives may be asked to not visit during these times.

Thank you again for your feedback, should you wish to discuss any other matters please feel free to speak with the Home Manager whose door is always open.

It is the 3rd time we have placed my cousin in the care of this home. We are extremely happy with the standard of care given to him. We find that all legal requirements are met and the staff do a very good job despite occasional challenges from the service users. We will have no hesitation in recommending this home to any one who needs care for a relative/friend in fact we have already done so. The management is friendly and accommodating. The environment is that of a family run home.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Elmwood has a pleasant and clean environment. Mum has been well looked after. The staff are friendly and caring and can always update me about my mother's condition.

How likely would you be to recommend Elmwood Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother suffers from dementia and her condition is deteriorating significantly, she is no longer capable of communicating in a meaningful way yet the carers always treat her with kindness and consideration. Their professionalism allows her to maintain a certain dignity at this difficult stage of her life. Last summer the home organised a 100th birthday celebration for her with singing, cake, photos, poster and balloons, creating quite a party atmosphere. The hard work of all the staff is admirable and I am confident that my mother is receiving the best care possible for her circumstances.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff in my eyes are very caring and do action any concerns I have. I feel the manager needs to see the residents often. I attended one entertainment so far and thoroughly enjoyed myself and hope my father did too! I also attended one meeting for relatives. My father was admitted in August 2015.

How likely would you be to recommend Elmwood Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother has been at Elmwood since February 2015 and I have seen an improvement in her mental well being since she has been here. The nursing staff are very caring and friendly and the management are always helpful. Mum's room is clean and the food is always good and available between mealtimes (mum often has a 2nd breakfast). It is good for me to see that she is clean and her hair is washed and brushed when I visit, as I can be sure that she is being looked after and the staff are taking time to ensure she is cared for.

How likely would you be to recommend Elmwood Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are so caring and lovely. My father loves them. I could not cope like they do. Thank you.

How likely would you be to recommend Elmwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Care Homes London 2016

Recipient: Elmwood Care Home

Date: Monday 15 Feb 2016

more details

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Elmwood Care Home