






At Laurel Dene care home in Hampton, you can expect the best quality care and a warm welcome from a friendly team. The stylish, purpose-built care home provides residential, dementia and nursing care for older people.
Inside, the home offers bright and spacious bedrooms where residents can enjoy some privacy. There are also communal areas including sensory rooms and a cinema.
On warmer days, the attractive gardens are a lovely place...
Care Provided by Laurel Dene
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 99 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Laurel Dene for full pricing details and T&Cs.
Contact Laurel Dene to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Agincare Homes Holdings Ltd
- Private Owned
Person in charge
- Christine Fisher(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2002
Room Information
- Single Rooms (99)
- Single Rooms with ensuite Wet Room (99)
Parking
- on-site
Laurel Dene Reviews (22)
Over all time Laurel Dene has 22 reviews.
Mum was safe, and really improved in her years there. She loved the girls who looked after her. I was always welcome on visits and the staff were excellent when there were health issues. The family were very happy with Mum's safety and health at Laurel Dene.
She has a beautiful new room, all refurbished.
Today I shared time with my mother and the staff were just so supportive.
It's not easy dealing with my mother's dementia and consequently bad behaviour.
But the staff have really worked at keeping her happy whilst I deal with my poor father in hospital. Thank you staff on the second floor looking after my mother.
It wasn't an easy decision to find a care home for Dad. We found the team at Laurel Dene really helpful and caring from the start when he first went for respite. He has been resident now for about nine months and we are very happy with the care he has been given. Dealing with the team has been very positive and we feel Dad is safe and well looked after now.
I have been very happy with the way my husband has been treated and his needs understood by the staff. They have provided care with patience and have a very good understanding of his problems. The level of cleanliness is very high and carried out every day. The atmosphere is welcoming and the facilities first class. The beautiful garden is a huge asset and residents are encouraged to go out and sit in the very private surroundings. The food is cooked on the premises, is varied and of high quality. I have always had any queries I have had fully answered by staff and they are always happy to have discussions.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
Mum has been a resident at Laurel Dene since December 2021. Since her arrival, she has been given the best care we could wish for during her dementia journey. The staff from the range of departments at the home are very friendly and nothing ever seems to be too much trouble for them. They treat Mum with the utmost respect and the care she receives is fantastic and for this, we as a family will be forever grateful. Mum had her 80th birthday in January and the management and staff were very accommodating in allowing us to host a family gathering (approximately 30 people) in the care home to celebrate her special day with her. As a family, we are always given updates on Mum’s wellbeing when we visit along with phone calls if necessary, which gives us peace of mind.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
Staff always treat my mum with dignity and know her really well. Home is in the process of being refurbished and Mum is looking forward to her new room when completed. Always asked to join in activities, it is my choice to join or not.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
There is an overwhelming warmth here that pervades the whole living experience of both residents and visitors and this does not vary.
A care home par excellence!
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
It is extremely difficult to contact this care home to enquire about residents. The phone number given is rarely answered and will ring until it cuts off. There is also no given email address. It is extremely frustrating when it is virtually impossible to speak to anyone to find out how a relative or friend is. The staff are helpful, but the diabolical phone answering desperately needs sorting out, there isn’t even a message or voicemail option! Very poor.
Thank you for taking the time to write a review for Laurel Dene. We are sorry to hear that you have been experiencing difficulties in making contact with the care home team and would like to send our apologies from the home manager. We understand your frustration and recommend speaking to the home...
We moved my father into Laurel Dene in mid-January, he has Alzheimer's. From the moment we moved him in he was made to feel very welcome. All of the staff were very friendly, warm and patient. He has a small but comfortable bedroom which is kept clean at all times by the cleaning staff. The lounges and conservatory are bright and tastefully decorated. The meals always look appetising and tasty. Most days there are interesting activities provided. The garden is large and very pretty. He enjoys spending time with the other residents now that spring has arrived.
You are made welcome when you visit and mum always looks clean and well presented and it's a happy environment. We are regularly informed of mum's progress and nothing is too much trouble they all work very hard. Mum is very well cared for which is all I can ask for and there are lots of activities to keep mum occupied.
I am kept updated of any attention to her care and cannot speak highly enough of the home and staff.
Despite the challenges presented by Coronavirus, the staff at Laurel Dene have gone to great efforts to keep us in touch with our dad via video calls and more recently through a visitor pod where we can see and speak to Dad in a controlled environment with no direct contact. All staff are always polite and courteous and look after Dad well. They answer any questions we have in a timely fashion and keep us updated. They also send regular photos of Dad enjoying himself. Overall an excellent home and service. Highly recommended.
So pleased that we found Laurel Dene first, everyone has been fantastic, patient and accommodating. The staff have bent over backwards to ensure my dad has settled in. Thank you.
All though only allowed pod visits at present, these are always well organised. The pod is sanitised between visits. The staff are always friendly.
The rooms are light, bright and comfortable. It has a peaceful atmosphere and the grounds are lovely. The whole place is clean and well cared for.
The care and treatment received was of the highest standard. Staff were always kind and caring.
I like the atmosphere of the home and the way I am cared for each day. The management team are very kind and helpful at all times and my carers meet all my needs. Everything is done with a caring attitude. I would certainly recommend Laurel Dene
Having initially thought my mother's stay at Laurel Dene would be for a few weeks, she has now been a resident for two years. My first impression of a welcoming atmosphere, which was open, honest and unguarded has remained. I received invaluable advice and support from the home's management during the stressful, initial period. I have been impressed by the carer's compassion and good humour, the energy and enthusiasm of the entertainment team and the personal knowledge of residents by all staff. Mum's mantra was once, 'I don't want to be 90!!'. She is now, very much, looking forward to her 90th celebrations amongst her friends at Laurel Dene and with family.
Following a complex foot operation, I am having four weeks in plaster unable to use my right leg. As I am 79 and live alone I decided to move into Laurel Dene for the first two weeks. It was the perfect choice. I had a pleasant room overlooking the garden, the food was plentiful and good and the care exemplary. I was warmly welcomed and every member of staff was kind, caring, empathetic and efficient. Nothing was too much trouble. I cannot recommend Laurel Dene highly enough and, if I need care in the future, I shall certainly return.
The general standard of care was good but there were issues with clothing lost and not laundered in time. Also, wrong clothing put in the room. Dad stated that he enjoyed the food.
We’re very grateful for your feedback and are delighted with the positive comments and scores for Laurel Dene, particularly for the care and food at the home. In regards to laundry, I do apologise for the issues your father has experienced. I would like to assure you we have looked into this and...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Laurel Dene.
There are no upcoming events for Laurel Dene.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Laurel Dene.
Accreditations
There are no accreditations posted yet for Laurel Dene.
Meet the Team (1)

I joined Care UK in 2015 as a Night Team Leader, and I worked my way up to Deputy Manager and now Home Manager.
Before Care UK, I worked for another care provider as a Team Leader, but I took a year off when my husband passed away. I wanted to make a fresh start when I came back to work, and I’d heard good things from friends who worked at Care UK homes. Becoming a Home Manager here was the highlight of my career so far.
You need to be caring, understanding and passionate to do this role. Teamwork is also incredibly important. Laurel Dene is a big home and without the help of a great team around me, all working towards the same goal, my job would be impossible.
I look forward to continuing to progress the home forward and improve the lives of all the residents. Spending time with them is my favourite part of each day. They always have interesting stories to tell from their past!
When I’m not at work, I enjoy spending time with my grandchildren – although they love to come into the home and spend time with residents too!
Frequently Asked Questions about Laurel Dene
What types of Care is Laurel Dene registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Laurel Dene have?
There are 99 Single Rooms.
What are the Facilities & Services at Laurel Dene?
Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Laurel Dene to the centre of Hampton?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Laurel Dene to verify any information. View our terms and conditions. Laurel Dene has an Enhanced Service -more info.