Woodlands Nursing Home

38 Smitham Bottom Lane, Purley CR8 3DA

Woodlands Nursing Home is situated in the scenic location of Purley, in Surrey, where it practises quality standards of residential and nursing care.

In total Woodlands has fifteen luxury bedrooms and offers a more personal care service than might be available at larger facilities, with staff available throughout the night and day.

Visitors receive a warm welcome and can join in with many of the home's entertainments, activities or outings, arranged to allow for an interesting lifestyle and the pursuit of mental and physical well-being.

Group: Regal Care Trading Ltd

Person in charge: Diana Hastings (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Hindi, Hungarian, Italian, Romanian, Serbian

Single Rooms: 8

Shared Rooms: 5

Rooms with ensuite WC: 1

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visit anytime that suits

Parking:

In front of the home

Latest Care Quality Commission* Report on Woodlands Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Woodlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Woodlands Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.186 for Woodlands Nursing Home is calculated as follows: ( (17 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 59 Ratings = 4.186

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Woodlands Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 5 Reviews ÷ 3.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Woodlands Nursing Home has a Review Score of 9.2 (9.186) from 5 Reviews


Average Ratings

  • Excellent
    1
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodlands Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodlands Nursing Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Can't fault the staff, they are so friendly and welcoming.
They have so much care for their residents and it's obvious they are in such good hands.
The building is kept very clean and the facilities/rooms seem great.
It's also great to see they plan activities for their residents.
Overall the standard of Woodlands Nursing Home seems excellent.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Excellent customer service. Staff seem very helpful. My father is happy with the workers. his room is comfortable. Very welcoming. Changed my view of nursing homes.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4.2 out of 5

Really grateful for the care staff, care and attention including their professionalism in taking care and managing the patients.
They listen, quick to respond to queries and go far and beyond to make things right. The family is grateful for the continuous care and support of all staff at Woodlands Nursing Home.

How likely would you be to recommend Woodlands Nursing Home? Likely

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Average Rating:   4 out of 5

Since my mother arrived here at the start of June 2017, I have found the staff to be both caring and engaged. It is clear to me that they all care about each and every resident, showing kindness and compassion. The staff even organised a summer party for the residents and guests! The food and incidental snacks, teas etc are of a good standard. The room where my mum stays is regularly cleaned and has a tv, which I know she enjoys watching. All in all, I'm happy for mum to be staying here.

How likely would you be to recommend Woodlands Nursing Home? Extremely Likely

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Average Rating:   3.9 out of 5

My overall view of Woodlands is good. My husband has been treated well by all members of staff. The home is clean and pleasant to visit. I am kept up to date with my husband's problems and he is allowed to phone me when he wants. The staff look after me as well as my husband.

How likely would you be to recommend Woodlands Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

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Care Home Idol 2016

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