Priscilla Wakefield House

Rangemoor Road, London N15 4NA

Priscilla Wakefield House is a stunningly designed and landscaped, purpose built nursing home in North London that is sets a new standard in quality of accommodation and care.

The Home is fully Compliant with the Care Quality Commission Regulations and have the facilities to care for both nursing and residential clients to suit a variety of individual needs. Provides both long and short term care including post operative care.

It is the staff that truly sets Priscilla Wakefield House apart. Staff are passionate about delivering the highest standard of care and will always go the extra mile to make sure residents are comfortable, secure and happy.

A personal touch: Small communities within the home ensure staff really know each and every one of the residents as individuals. Highly trained and motivated staff work closely with residents and their families to develop a plan of care which is followed by all staff.

Group: Magicare Ltd

Person in charge: Sue Ann Balcombe (General Manager)

Local Authority / Social Services: London Borough of Haringey Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 117 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: All referrals accepted. Ages from 40 to 100.

Languages Spoken by Staff (other than English): Greek, Modern, Spanish; Castilian, French, Igbo, Turkish

Single Rooms: 117

Rooms with ensuite WC: 117

Weekly Charges Guide: Personal Care Single £800 – £900 Nursing Care Single £900 – £2000 (These prices are only a guideline, please contact Priscilla Wakefield House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Priscilla Wakefield House is located 3 minutes walking distance from Seven Sisters Underground station. (Exit 4)

Visiting:

The home has an open visiting policy and visitors can come to the home at any point.

Parking:

Priscilla Wakefield House do not have any parking facilities on site but offer tickets for your card at a cost of £1 for residential area parking.

Latest Care Quality Commission* Report on Priscilla Wakefield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.4 (maximum of 10) for Priscilla Wakefield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Priscilla Wakefield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.2 out of 5 from 7 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.263 for Priscilla Wakefield House is calculated as follows: ( (61 Excellents x 5) + (38 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 118 Ratings = 4.263

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.15 Points relating to the number of positive Reviews for Priscilla Wakefield House is based on 7 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 23.4 positive Reviews (117 registered maximum number of service users ÷ 5). 7 Reviews ÷ 23.4 Target = 0.299 , then divided by 2 = 0.150

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.4 Priscilla Wakefield House has a Review Score of 6.4 (6.413) from 10 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Priscilla Wakefield House?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Priscilla Wakefield House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

Friendly atmosphere in the residence. Quite homely for the independent residents. Regular activities for those able to partake. My mother in law was at two residential homes in another borough and I rate Priscilla Wakefield as far better.

How likely would you be to recommend Priscilla Wakefield House? Likely

Overall Standard

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Average Rating:   4.1 out of 5

Sue Ann Balcombe, General Manager at Priscilla Wakefield House responded to this review on 03 Mar 2017:

Thanks for your comments. This would help us to continue to improve the service we offer.

Priscilla Wakefield House is a good place to be looked after. Most of the staff are very friendly and helpful to the residents. Sometimes there is a shortage of staff (carers). It is important for the residents to have a full-time staff because their needs are non-stop around the clock. The place is clean, they do a lot of activities, I must congratulate the staff in the office who create all sorts of activities. My general opinion for Priscilla Wakefield House is positive. We thank you for taking care of the relatives. You do your best.

How likely would you be to recommend Priscilla Wakefield House? Likely

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Average Rating:   4.1 out of 5

Sue Ann Balcombe, General Manager at Priscilla Wakefield House responded to this review on 02 Mar 2017:

Thank you for your comments and feedback. We would continue to strive for excellence.

Staff and coordinators need to be more focused on the care of its residents than other excellent factors. Also, nurses need to be more considerate towards the elderly and actually do their duties that they are legally required to do. A lot of complaints and arguments have had an outcome of a better care plan in place, situation good for now but more training is needed for staff.

How likely would you be to recommend Priscilla Wakefield House? Don't know

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Average Rating:   3.2 out of 5

Sue Ann Balcombe, General Manager at Priscilla Wakefield House responded to this review on 10 Feb 2017:

Sorry you have had this experience. It is imperative that any such concerns or issues be raised with the management team so that such issues can be addressed and dealt with efficiently, as we would then be able to continue to improve care not just for your relative, but all the individuals living at Priscilla Wakefield.

My mother has been a resident at PWH (Priscilla Wakefield House) since 2012 and sadly passed away in Dec 2106. I wanted to formally thank the staff at the home for their kindness support and genuine care that they have provided. She had been a challenging resident at times and the staff dealt with her with dignity, respect and most of all her best interest at heart. This had continued throughout and even in her extreme decline, staff who have known her still continued to visit even just to say hello. We really felt that the staff have provided our family with a first rate service and it has eased our pain with the knowledge that she was in a safe pair of hands. This had extended until the end, her last few days the staff looked after all the family and she died peacefully. We commend the staff at PWH, with recognition given to all employees for providing care as it should be given, these have been difficult times for family and friends but rest assured we have been blessed.

How likely would you be to recommend Priscilla Wakefield House? Extremely Likely

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Average Rating:   4.3 out of 5

Sue Ann Balcombe, Manager at Priscilla Wakefield House responded to this review on 01 Feb 2017:

Thank you for your lovely comments. We would give this feedback to the staff on the units.

My father came to live at Priscilla Wakefield House this month and I have been extremely happy with the care provided so far. The staff are friendly and they are very caring not just my dad but towards my family as a whole. I am really happy with the quality and the standards.

How likely would you be to recommend Priscilla Wakefield House? Extremely Likely

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Average Rating:   4.9 out of 5

Sue Ann Balcombe, Manager at Priscilla Wakefield House responded to this review on 01 Feb 2017:

Thank you for your wonderful comments about the home. We are pleased that you are happy with the care so far and we hope that this continues while your father is with us.

I have been visiting my sister at this home since 2013 as she was admitted to a nursing unit at this home. I have seen such immense improvements over these years and how well the teams are working when they have good leadership. I have always been offered refreshments when I enter reception and the receptionists always greet me with a smile. When I enter the unit, the staff are friendly and welcoming. The team are always quick to respond to things going on and they are always supportive of my sister and makes her feel at home. I wouldn't have chosen a better care home.

How likely would you be to recommend Priscilla Wakefield House? Extremely Likely

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Average Rating:   4.7 out of 5

Sue Ann Balcombe, Manager at Priscilla Wakefield House responded to this review on 31 Jan 2017:

Thank you for your comments, I would ensure that this is shared with the staff and that we continue to strive for excellent care.

I am writing to recommend this nursing home for its exceptional care given to my dad. My dad is a current resident of this home and since he was admitted in June 2016, he has improved tremendously in terms of his mobility and his speech and this is all due to the care he receives at the nursing home. The carers work hard but they always find the time for him and the unit leaders always give me feedback when there are issues relating to my dad's care. No doubt there are some occasions where thing can go wrong but they are quick to sort them out and I am confident in their ability to do this. I am happy with the care and I would recommend this home to anyone needing care.

How likely would you be to recommend Priscilla Wakefield House? Extremely Likely

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Average Rating:   4.8 out of 5

Sue Ann Balcombe, Manager at Priscilla Wakefield House responded to this review on 31 Jan 2017:

Thank you very much for your comments. We appreciate your feedback as with all feedback we would strive to improve the services we offer to our residents here at Priscilla Wakefield House.

My mom has been a resident on the residential unit at Priscilla Wakefield since February 2016. She sadly died in December, but the care at this nursing home was exceptional. Staff were always willing to please and went the extra mile. I can remember many times when I came and saw staff communicating with her and they were always in her room and cheering her up as she was often in a low mood due to her condition. The activities team at Priscilla are second to none. They make such an effort to engage with the residents and involve the community. I must say that the care and the management is responsive and I am happy to have found a nursing home like this one for my mom.

How likely would you be to recommend Priscilla Wakefield House? Extremely Likely

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Average Rating:   5 out of 5

Sue Ann Balcombe, Manager at Priscilla Wakefield House responded to this review on 31 Jan 2017:

Thank you for your comments. This is greatly appreciated.

The standard of care provided fell below adequate that one should expect.
Gaining access to your loved one is difficult due to security and not enough staff on duty, on one occasion stuck in the corridors for 30 minutes.

How likely would you be to recommend Priscilla Wakefield House? Extremely Unlikely

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Average Rating:   2.7 out of 5

Sue Ann Balcombe, Manager at Priscilla Wakefield House responded to this review on 20 Jan 2017:

We are sorry to hear that this friend of a resident feels this way. The resident left our accommodation over 9 months ago and a lot of improvements have been made to advance the End of Life care being given to the residents here including embarking on an End of Life programme called Gold Standards Framework and we have had many 'thank you cards' and 'feedback' about the exceptional care being given at End of Life for residents since this event. Thanks for the feedback, with any feedback we would continue to improve the services we offer to our residents.

I have been visiting my relative at Priscilla Wakefield house for over 1 year now and it is such a joy to see how staff engage with my relative. They are respectful and although there's always a lot of needs to be met they work hard to ensure everyone is treated fairly. It's also refreshing to meet a new manager with such experience and skills.

How likely would you be to recommend Priscilla Wakefield House? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Priscilla Wakefield House

Job Vacancies

Staff Profiles

Pravesh

Pravesh Mohoonee

Job Title: Deputy Manager

Joined: 2009

Description:

Pravesh is a registered nurse and has been in the care sector as a nurse for 5 years. Pravesh has a wealth of clinical knowledge as has worked in hospital settings as well as care home settings.

Roman

Roman Cybulski

Job Title: Training Manager

Joined: 2009

Description:

Roman has 25 years in the care sector and has been developing staff through regular training and statutory and mandatory training.

Sue Ann

Sue Ann Balcombe

Job Title: General Manager

Joined: 2016

Description:

Registered manager with 13 years experience in the Care home sector.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Priscilla Wakefield House