What types of Care is Vi & John Rubens House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Vi & John Rubens House provide?

Convalescent Care is an additional type of care provided.

What are the Facilities & Services at Vi & John Rubens House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vi & John Rubens House to the centre of Ilford?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Vi & John Rubens House care home, 5/27 Clarence Avenue, Gants Hill, Ilford, London IG2 6JH

Review from Michelle B (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience

My mother became a resident in March 2023. The care provided is excellent. They go above and beyond to ensure my mother is comfortable and settled. As visitors, we are always made welcome, no matter what time, day or night, we visit. The residents are always happy and well cared for. All the staff are

very caring. They always treat all residents with dignity and kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina P (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident in the home for four and a half years. I have been extremely happy with the care given to her both by the nursing staff and most of the carers. Her health needs have been tended to immediately and I could not have wished for better attention.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elliot L (Son of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience

The comfort my family and I feel knowing my dad is looked after by the excellent staff and volunteers at the Vi & John Rubens House Care Home is immense. The care shown to him and us is terrific. The moment I walk in to the moment I leave, everyone is welcoming and friendly. The staff, in my eyes, are

absolute heroes and deserve to be recognised. My dad is treated like a member of their family and that is priceless. Even though being in a care home is the last place I wanted my dad to be, I am so thankful that it is at the Vi & Johns. The entire team are all superstars.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm G (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

Any residential care home can only be as good as the staff who work in it. In the case of Vi & John Rubens House the staff are second to none. They always greet me with warmth and a smile and that gives me a great deal of comfort and satisfaction as to how they must be with my mother. In fact, whenever

I visit you can be sure that there is more often than not one member of staff giving my mum a reassuring cuddle or having a talk with her. Invariably, when my mum may be a little incommunicative a staff member will come over and joke with my mum thereby bringing a smile to her face and allowing her to display the humour she has retained over the years.
A few weeks ago my mum celebrated her 100th birthday. She had two special parties. One on her actual birthday for some guests, close family and all the residents. The other, a private one for family and friends, a few days later. On both occasions, the home went out of its way to provide suitable catering. Exceptional care!

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth L (Wife of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

I have visited Vi and John Rubens House over the last thirty plus years in various capacities. As a daughter, daughter-in-law, friend and now as a wife. The care was always good but now it is outstanding. From the head of the home through to the cleaning staff, everyone is friendly and welcoming. My

husband has lost a lot of who he was but with the care and attention that he gets, including activities to match his abilities, we can still see parts of him that are left. I could not look after him any better. The building has a wonderful, welcoming atmosphere in all the units.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary F (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My mother has only been in The Shalva wing of Vi & John Ruben's House since the end of November.
It was very difficult for my sister and I to come to terms with the fact that our mother needed to be admitted to a residential care home, but I have to say that two months on we know that we made the correct

decision and that she is in very safe hands.
I have not met a member of the entire staff that has not been kind, caring and helpful, all of the qualities that a care worker should have, but as we sadly know all too well, not all do.
The hygiene is to a high standard and the food appears to be very good (especially the traditional Friday Night Dinner).
I also love that the lighting of Shabbat candles and Kiddish is performed even though the majority of the residents of Shalva wing probably don't appreciate it. I thank the manager and her entire team, which of course includes the volunteers that help to create the warm and welcoming environment whether one is a resident or a visitor.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Brother of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My sister is very happy at Vi & John Rubens House, which makes us happy. She has been there for two months and tells us the food is excellent. All carers, the staff and managers are always smiling and very helpful, very friendly and caring. We visit frequently and everyone always seems pleased to see

us. We are always informed about her health.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue B (Sister of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience

Very friendly atmosphere across the whole home. Friendly, caring staff. If I have any enquiries/questions, a quick response is received, but only since under the new manager. The food is beyond excellent. In general, the staff are excellent on Tehila unit and caring and always keep you up to date, without

my asking. It would be lovely if the home returned to taking residents out in the care bus, my brother really enjoyed that. Also, the staff including cleaners, maintenance and kitchen are all friendly.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V J (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience

My mother has been at Vi & John Rubens House for over two years. She is 99 and very frail, but the staff treat her gently and kindly. During the various lockdowns and loss of staff, Vi & John Rubens House made every effort to carry on with their duties and fill in for the volunteers they lost and the

entertainers that could not visit. A special pod was built so that family could at least talk to and see their relatives, albeit through glass and it was possible to arrange regular video calls to fill in-between visits. Sometimes the maintenance is not as speedy as it could be, but I do not blame the staff, I lay the responsibility firmly at the door of the directors who obviously want to spend as little as possible due to the fact that Vi & John Rubens House is due to shut down in the next couple of years. The staff work very hard and sometimes in difficult circumstances. I have only one regret - my mother was an avid crossword doer and now is 95% blind. A volunteer that did the crossword with her daily has now left.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Thank you for your constructive feedback about the maintenance. The home is taking steps to improve this and all relatives will be updated at the next relatives' meeting.
Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie F (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident at the home for five years and their care is amazing. My mum is treated with love and respect and she is very happy there. I have peace of mind that she is being well looked after and kept safe. The building is old but it is kept spotlessly clean and has a very homely atmosphere.

Is it perfect? No, their communication is not great, but their care is wonderful. They have a new manager and I have every confidence in her that this will improve.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Thank you for your constructive feedback about the communication and the activities. The home is taking steps to improve this and all relatives will be updated at the next relatives’ meeting. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

My mother has been at Vi & John Rubens House for about four years. The last two years in the Sugar Wing Nursing section. All the staff are very committed and hard-working and look after the residents very well. The food is of a high standard and the entertainment is very good. Obviously, everyone's

job has become a lot harder during the covid pandemic. I am very thankful for all the care given to my mum. Best wishes.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V C (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident at Vi & John Rubens House for three years, during which time her dementia has progressed and she is no longer mobile. The standard of care Mum receives is second to none. All of the staff seem totally dedicated to their work. The domestic team, admin staff, carers, team leaders

and managers are consistently kind and gentle, going over and above to make residents comfortable and keep them safe and healthy. The home, though old, is spotlessly clean. Mum seems to enjoy the food, and there is always an alternative if a resident does not fancy what is on the menu. Laundry can be slightly hit and miss, but clothes do turn up again eventually! External entertainers come in sporadically, but they are excellent and much enjoyed by the residents. On a daily basis, there is a team member who tries to engage each resident. All the religious festivals are celebrated. I feel very comfortable when I visit and the staff are always so obliging with any requests I have ever made.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Thank you for your constructive feedback about the laundry. The home is taking steps to improve this and all relatives will be updated at the next relatives’ meeting. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E G (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

A wonderful care home where my dad is very happy. Excellent staff. The care and attention from staff is excellent. Lovely atmosphere. Staff are always happy to chat with my dad and look after him to the highest standards.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daniel W (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

The care home has provided a secure and warm environment for my mum despite a period of recent challenges. Covid has reared its head again and the home had to be closed to visitors inside the home but they were able to offer garden and pod visits. This demonstrates that the safety and the health of

all residents is paramount. The home recently saw a change of manager and things have improved as a result.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Thank you for your constructive feedback about the activities. The home is taking steps to improve this and all relatives will be updated at the next relatives’ meeting. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julian C (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident since the start of 2022. The home is well-run by a caring and dedicated manager. The facilities are excellent and the care staff and admin staff are professional, caring and dedicated. Mum is benefitting from being at Vi & John Rubens. The activities provided are varied and

Mum has been able to take a role in the art and story-telling sessions. I am satisfied that under the current manager and her team, Mum is in good hands.

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience

Awful home, would not recommend to anyone. My father passed away, the evening beforehand he pressed the emergency buzzer as he was not well and found out later that it had been out of order for 2 weeks beforehand! Maintenance people had been in but could not fix the buzzer and no one had chased them

up to fix it. The manager then resigned as knew he had done wrong. Other staff also knew and no one had bothered to do anything about it. When my father was in there communication was always awful we were always calling/emailing chasing up. Badly let down by Jewish Care. Only gave 1 star as can’t give no stars!

Reply from Agnes Voros, Customer Experience Manager at Vi & John Rubens House

We are sorry to read this and that you feel this way. We also send our deepest condolences on losing your father.
We are fully committed to providing a safe environment for people and take such issues extremely seriously. We would like to discuss this further with you privately. Could you please contact our Quality & Customer Experience Team on 020 8922 2324 or email qa@jcare.org so we can take this forward. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruby S (Respite Resident) assisted by family/friend published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

My daughter put me into Vi & John Rubens House for respite for four weeks. As I had just had a knee operation and she was going away.
The care and fuss made of me was second to none. My husband spent the last year of his life at Vi & John Rubens House so my daughter knew I would be looked after.
I

would like to thank all the staff from the cleaners, office, kitchen, carers. A fantastic team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara R (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been here for 4 years and during that time she has been very happy and mostly looked after well. There are quite a few things that my family haven't been happy with. For example, when I want to take Mum out there are no decent wheelchairs. In fact, she ripped her skin on a wheelchair and

ended up in hospital. There are some very good carers, but some with no patience and snappy.

Reply from Momarr Camara, Registered Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. Your concerns regarding the wheelchair are well noted and will be looked into as a matter of urgency.
It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.

Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Husband of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience

Very pleased with the treatment my wife is receiving. I feel that she is very well looked after.

Reply from Momarr Camara, Registered Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.

Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Daughter of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a resident of Vi and John Rubins House for 9 years due to dementia. My family and I watched a slow decline of our mum but she was always treated with the utmost of respect and love. We as a family visited at least twice a week and was made to feel so welcome and we were always consulted

when changes in mum's care were about to take place. Our children and grandchildren treated the home as their second home.

Reply from Momarr Camara, Registered Manager at Vi & John Rubens House

Thank you! It is always a pleasure to receive such positive feedback, and we are grateful that you've taken the time to write this. It's great to hear our staff are doing a good job and are appreciated. We will pass this on to them.

Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money