Whiteoak Court Nursing Home

15 Selby Close, Chislehurst BR7 5RU

Owner: Mrs S M Schluep

Person in charge: Violeta Sullivan (Matron)

Local Authority / Social Services: London Borough of Bromley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Sensory Impairment

Single Rooms: 21

Shared Rooms: 3

Rooms with ensuite WC: 5

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Whiteoak Court Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Whiteoak Court Nursing Home has a Review Score of 8.8 (8.801)

The Review Score of 8.8 (maximum of 10) for Whiteoak Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Whiteoak Court Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.745 for Whiteoak Court Nursing Home is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) ) ÷ 47 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.056 Points relating to the number of positive Reviews for Whiteoak Court Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.4 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whiteoak Court Nursing Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whiteoak Court Nursing Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1

What a lovely environment, so homely and intimate.
We are so grateful that we found this perfect nursing home for our mum.
Home cooked food, caring staff, family run and the owners are on site for most of the day, every day.
Now the care required for our mum has been more difficult as she has become more challenging.
Without exception the care now provided has been caring, and paramount has been gentle and dignified.
Not only has mum been happy, we enjoy visiting and spending time there as her only visitors.

How likely would you be to recommend Whiteoak Court Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The level of care and the friendliness of all the staff at Whiteoak Court has enabled mum to settle down so much that she truly feels as though Whiteoak Court is her home. She has a number of nursing needs, all of which are cared wonderfully by all those involved at Whiteoak Court. In addition, the standard of food and facilities is very good. Overall I would have no hesitation in recommending Whiteoak Court to others.

How likely would you be to recommend Whiteoak Court Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident of Whiteoak Court Nursing Home for six and a half years. She jas always been excellently cared for and treated as one of the "family". The carers are professional, kind and friendly. The owners know all their residents and their families and we are always kept informed of any changes to my mother's care as her needs change. We count ourselves so fortunate to have found Whiteoak and friends who have visited my mother always comment on what a very special place it is and how beautifully the residents are looked after. We can recommend it wholeheartedly.

How likely would you be to recommend Whiteoak Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Trying to find a care home at a time of crisis is very difficult but my mother knew about Whiteoak Court and asked me to see if they had space for her. Luckily for us, they had a room available immediately and her move was smooth. She settled in well and enjoys the delicious food, varied activities and the attention and kindness of the staff. My mother loves her food and the variety and quality are excellent. It takes a great weight off my shoulders to know she is being so well cared for and is safe, relaxed and happy in her new home. Whiteoak Court has a homely feel and this is reflected by the care and warmth of the staff. Many staff have been there for a number of years and I feel this continuity is great for the residents and also for the family. It is well managed and I have a very good relationship with the manager and owner. They are very approachable and helpful and keep me well informed. I receive a warm welcome each time I visit and feel part of the Whiteoak Court family.

How likely would you be to recommend Whiteoak Court Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

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