Willesden Court Nursing Home, London, London
Willesden Court Nursing Home, London, London
Willesden Court Nursing Home, London, London

Willesden Court Nursing Home has been purpose-built to provide effective care for many personal needs, through care packages tailored to the needs of the individual.

A comfortable environment for elderly care and recuperation, Willesden Court can also welcome residents suffering from dementia, including Alzheimer's.

Willesden Court is a combined residential and nursing home, purpose-built to provide effective care for many personal needs, through care packages tailored to the needs of the individual.

Willesden prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect.

It believes in being open and fair as it strives to do the best possible and endeavours to meet residents needs to enable them to live a fulfilled life in mind, body and spirit.

The health and nutrition of residents is protected through healthy food menus and an itinerary of activities, with satisfying mental and physical health both being the aim of skilled carers.

Group: MHA (Methodist Homes)

Local Authority / Social Services: London Borough of Brent Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease

Admission Information: Ages 55+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Willesden Court Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Willesden Court Nursing Home has a Review Score of 9.8 (9.778)

The Review Score of 9.8 (maximum of 10) for Willesden Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Willesden Court Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.778 for Willesden Court Nursing Home is calculated as follows: ( (253 Excellents x 5) + (49 Goods x 4) + (8 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 311 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Willesden Court Nursing Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 13 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willesden Court Nursing Home?

  • Extremely LIKELY
    25
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willesden Court Nursing Home

  • Resident / Service User
    7
  • Friend of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • more

My mother has been very happy here and the staff are very kind and attentive. They always take time to update me on any issues my mother has i.e health or hospital visits she requires.
I cannot thank them enough for the hard work they all put in at Willesden Court Nursing Home.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent staff care for the past 3 years.
Fantastic management and great facilities.
Good that there was free space to roam around and a beautiful garden.
He was so well cared for and he always seemed so happy here.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Fenlon, Manager at Willesden Court Nursing Home responded to this review on 08 Nov 2017:

Thank you for such kind words, I will pass on this review to the staff. Your father was such a lovely gentleman and a pleasure to look after. Please feel free to come and visit at any time.

The home is always clean and the environment is pleasant. The manager is always available to talk to and friendly. The staff are helpful.
My friend is happy and enjoying the food. She says the food is very good.
The daily activities are good for individual clients.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Fenlon, Manager at Willesden Court Nursing Home responded to this review on 27 Oct 2017:

Thank you for your lovely review. The staff takes great pride in their work and in the home and wants everyone to feel at home when they come to Willesden Court.

My friend has been at this home for at least 5 years and she was a family friend and I have visited her quite a few times now. She is always nicely dressed and clean and tidy and she has a good rapport with the staff, they seem to know her likes and dislikes and I witnessed the management making her a tea because she asked them too. I am always made to feel welcome as a visitor. I really couldn't fault the staff and management here. What a lovely home!

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Fenlon, Home Manager at Willesden Court Nursing Home responded to this review on 17 Oct 2017:

Thank you for sharing a lovely review of Willesden Court. It is lovely to know that you feel very welcomed and that your family friend is looked after well. I will pass on your lovely comments to the staff.

The staff here have provided excellent care, full compassion and catered very much to the individual.

They all should be paid more.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Fenlon, home Manager at Willesden Court Nursing Home responded to this review on 14 Sep 2017:

Thank you for a lovely review. I will relay this message back to the staff.

I'm well pleased with the facility and staff for my grandfather.
It is clean, tidy and the staff are very polite and helpful.
Even for my grandfather who is very ill, the staff have made it very comfortable for him.
Also, they are very flexible with me and family with regards to visiting and spending time with your loved ones.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Anne Fenlon, Manager at Willesden Court Nursing Home responded to this review on 06 Sep 2017:

Thank you for a lovely review. It was a pleasure looking after your grandfather. I will pass on this lovely message to the staff who will appreciate such kind words.

I am happy with my father's care. He is happy with the carers and nurses. He has improved his mental and physical health since moving in.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy at Willesden Court. I can eat when I want, go to bed when I am ready. It's a five-star hotel. I can have visitors in private in my room. The food is good.
I am able to come and go to the garden when I like. My friends can come and visit me as there is good public transport near the home.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raden Mauremootoo, Area Manager at Willesden Court Nursing Home responded to this review on 04 Aug 2017:

Thank you for taking the time to tell us about your experiences of Willesden Court.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.

A very pleasant surroundings and clean. Attentive staff. Nice!!

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raden Mauremootoo, Area Manager at Willesden Court Nursing Home responded to this review on 31 Jul 2017:

Thank you for taking the time to tell us about your experiences of Willesden Court.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.

Whenever I visit Willesden Court Nursing Home to see my sister, I find her in a good mood and happy. The staff are attentive and caring in the years as a resident I have never had any concerns about the care provided.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anne Fenlon, Home Manager at Willesden Court Nursing Home responded to this review on 30 Jun 2017:

Thank you for your lovely review, the team does their utmost to provide a warm and caring service. We are happy to know that your sister is happy and settled in Willesden Court.

Excellent home, staff majority are very very good. Food excellent and made to feel very welcome. It's a pleasure to visit.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Anne Fenlon, Home Manager at Willesden Court Nursing Home responded to this review on 23 May 2017:

Thank you for your lovely comments. I am so pleased you find our home a pleasure to visit.

I have been coming to this care home to visit a relative for at least two and half years. I find the staff very pleasant and helpful and have no faults directed to them, quite helpful whenever I ask a question regarding my mother and what's in place. Well done to all the staff/carers in Willesden Court. The only thing I must add is since I have been here the manager has not shown any interest in why/where I am here visiting!? Doesn't seem at all interested in the patient which doesn't add up since another manager!!

How likely would you be to recommend Willesden Court Nursing Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Very Poor

Safety / Security: Good

Rooms: Good

Value for Money: Good

I can't thank Willesden Court enough for the wonderful care that was given to my husband.
My husband passed away in June 2016 and I continue to visit.
I'm made so welcome and everyone makes a fuss of me.
I have given a donation to the home and a lovely snowman was purchased and placed in the reception area.
He was even called after my husband.
Today I have come to place a plaque on the tree in the wonderful garden.
A place of peace and tranquillity.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raden Mauremootoo, Area Manager at Willesden Court Nursing Home responded to this review on 18 Apr 2017:

Thank you so much for your kind and very moving words. I am very proud of the team at Willesden Court Nursing Home and the way they demonstrate the values so important to MHA in our care for our residents, and their families. I will pass your review on to all the team.
Kind regards.

I have spent the last few months at Willesden Court as I needed nursing care. I have made a full recovery and going home today. The staff are all excellent. Food great and I put on weight. Lovely home. Thanks to all.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 07 Nov 2016:

Thank you for sharing this Patrick

It is great to hear what a wonderful recovery you have made since being at Willesden how excellently you rate the service and suppor delivered at this home. I will relay your kind sentiments to the team and thank you once again.

Regards

Deborah

My mother is receiving gold service treatment here and I am overjoyed we found you.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 07 Oct 2016:

Dear Hilary

Thank you so much for your wonderful review. I agree that the team provides a wonderful service at Willesden and I am glad that you have experienced this too in their care and support given to your mother.

I will relay your kind words back to the team.

Regards

Deborah

Every time I visit my aunt I find her feeling happy, care for and safe. The residents and staff on the first floor (residential with nursing) have a wonderfully relaxed relationship which creates a warm and homely community spirit. The management team are always available and willing to provide information and updates, nothing is too much trouble. Photo boards are used throughout, it is a lovely way to share activities with residents friends and families. I always leave feeling reassured that my aunt is well cared for and safe, these were her priorities when we first discussed moving and she will tell anyone who asks she enjoys living at Willesden.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 30 Aug 2016:

Dear Colleen

Thank you so much for your wonderful review and sentiments, I am so pleased you and your aunt are happy with her new home.

If you ever think of anything else we could do, though, small touches that would make the room seem homelier, new types of activities, please do share.

Regards

Deborah

I really like living here. I'm treated with respect. I am really happy with my room. I can have visitors and see them in private. I'm treated gently. I am listened to. The food is good an there is choice.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 08 Aug 2016:

Dear Barbara

Thank you for taking the time to complete this review, I am so glad that you feel the home is providing a good service to you and that you are happy with their care and support.

I am glad to enjoy living at Willesden Court and that you feel the staff treat you with respect as this is what we strive for.

I will feed back your comments to the staff and thank you once again.

regards

Deborah

I like living at Willesden Court as it is a home from home. I can make tea whenever I want, go into the garden to relax. Staff are nice and friendly. I get on well with everyone. I feel safe and everyone is so friendly.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 15 Jul 2016:

Dear Brian

Thank you for your wonderful review of your experiences at Willesden Court. You are such an integral part of Willesden Court as we enjoy supporting you and your living there. The staff are nice and friendly as are you and it is a pleasure to provide this service to you.

Kind Regards

Deborah

Staff are professional and attentive and interact with kindness with the residents.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 15 Jul 2016:

Dear Maria

Thank you for your review and for the kind sentiments you have shown for the service delivered to your mother. Whilst I am replying I would also like to thank you for everything you do to support the homes too and the wonderful flowers I understand you have provided.

Thank you

Deborah

When I came to Willesden Court I was in poor health and walking with a zimmer frame. Since my admission I made a fantastic recovery by the wonderful care I received and encouragement of staff. I am now fully independent and can now run around unaided. I would highly recommend Willesden Court as the home does really promote independence and encourage active living. Its home from home.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 15 Jul 2016:

Dear Jose

Thank you for your wonderful review. You are a pleasure to support and we are so pleased that your health has improved so greatly since being with us. I would like to take this opportunity to thank you too, for everything you do to keep the garden looking so wonderful. You are very talented and I know everyone appreciates what you do too!

Kind regards

Deborah

My cousin has been living at Willseden Court for 15 months. She says how nice the people are who look after her and that they have many activities and celebrations. The decor is bright and welcoming and staff very helpful in particular when she arrived and needed to get used to a new home and change of environment.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 30 Jun 2016:

Dear Anne

Thank you so much for sharing your wonderful review of Willesden Court. I agree that the home is such a warm, friendly home full of activity and smiles. It is so great to know that others feel like this too.

I will relay your wonderful comments to the team.

regards

Deborah

It has been an absolute pleasure being a resident here.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 26 Jun 2016:

Dear Pradeepkumar

I am so please to hear that you enjoy being a resident at Willesden Court, it means so much to know that the residents themselves are happy with the service we deliver.

Thank you for taking the time to complete this review, I will have pleasure in relaying your views to the team.

Regards

Deborah

I have been a Pastoral visitor to this home on behalf of Age UK since 1999 and I have always found this home to be one of the best that I have visited on behalf of Age UK. I would recommend members of any family or even myself to this home. I have in the past recommended to friends to this home.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 15 Jun 2016:

Dear Rupert

Thank you so much for your wonderful review of the services provided at Willesden. It is heartwarming to know that you consider this to be the best home you have visited and long may that be.

Kind regards

Deborah

Good care home, safe and well looked after. Environment good and respectful staff.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 06 Jun 2016:

Dear Mark

Thank you so much for writing this review of the service provided to you at Willesden Court. It is so wonderful to receive a review, especially one as great as this, from a resident themself.

I will feed your wonderful sentiments back to the team.

Regards

Deborah

Willesden Court Care Home provides a very professional caring service. My friend was in need of end of life care and was treated with dignity and respect.
The home was clean, nicely decorated (and no unpleasant smells). With a truly homely atmosphere. Many of the staff are willing to go the extra mile to give that personal touch, e.g., one carer brought in her own cushioned tray so as to make it easier for my friend to eat. The staff offered an alternative choice of meals when she changed her mind about her order.
The home is also secure, yet it was relatively easy to move between floors. Willesden Court Care Home is indeed your caring home from home and would have no hesitation in recommending it.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 06 Jun 2016:

Thank you so much for your wonderful review and kind words. It is so good to know that the service is recognised for the wonderful care it is providing. I also offer my condolences for the sad loss.

I will feed your kind words and sentiments back to the team at Willesden.

Regards

Deborah

Very nice care home, staff very helpful, room clean. My father is very well looked after and has a great relationship with the staff. No complaints with the meals. Father always clean and dressed, no problems with Willesden Court.

How likely would you be to recommend Willesden Court Nursing Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Deborah Langton, Area Manager at Willesden Court Nursing Home responded to this review on 19 May 2016:

Dear John

Thank you for your review of the services provided at Willesden Court. Please do pop in to see the manager at any time should you wish to discuss new activities you feel would benefit the home, even if just to read a paper with dad in a one to one.

Regards

Deborah

Submit a Review for Willesden Court Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willesden Court Nursing Home