Bayford House Care Home, Newbury, Berkshire
Bayford House Care Home, Newbury, Berkshire
Bayford House Care Home, Newbury, Berkshire

Located just outside of Newbury, Bayford House offers personalised care packages which include residential, respite, nursing, palliative, convalescent and Parkinson’s care. Its team of qualified nurses and carers take pride in delivering a professional service.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

Group: Bupa Care Homes

Person in charge: Claire Cullen (General Manager)

Local Authority / Social Services: West Berkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Malay, Polish

Single Rooms: 63

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Bayford House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Bayford House Care Home has a Review Score of 9.2 (9.158)

The Review Score of 9.2 (maximum of 10) for Bayford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Bayford House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.444 for Bayford House Care Home is calculated as follows: ( (72 Excellents x 5) + (39 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 126 Ratings = 4.444

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Bayford House Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12.6 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bayford House Care Home?

  • Extremely LIKELY
    6
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bayford House Care Home

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Did a good deal of research before choosing this home. Very pleased with the whole experience.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Jayne Duck, Customer Services Administrator at Bayford House Care Home responded to this review on 13 Dec 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Bayford House is a busy happy care home in beautiful surroundings garden and countryside 99% of the staff are helpful and friendly. They are attentive and caring in all aspects of my husband's care and always friendly and approachable both with myself and the rest of the family both care staff, domiciliary staff and admin staff. Always ready to give comfort and support to me as well as the rest of the family. Well done to the manager and the team.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Bayford House Care Home responded to this review on 09 Jun 2017:

Thank you for sharing such a lovely review with us. I am so pleased that you are impressed by Bayford House, their staff and the care and support they provide to both you, your family and your Husband. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.

Well cared for and comfortable. Staff are very caring. The quality of food is sometimes disappointing, more fresh vegetables would be much appreciated. Sometimes I get the wrong meal. Laundry frequently goes missing and has to be replaced.

How likely would you be to recommend Bayford House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Simone Berkeley, Customer Service Advisor at Bayford House Care Home responded to this review on 25 May 2017:

“Thank you for your review, we appreciate your feedback. Your comments are extremely important to us, We will discuss your feedback with the home’s manager to help them continually improve the service and key points raised with the missing laundry and looking at the menu.

The Bupa Customer Care Team.

The overall experience at Bayford House is excellent. The house is run in an extremely efficient and happy environment.
The house and surrounding grounds are lovely, activities are varied and the residents appear to be very happy. Food is a very high standard with an emphasis on the cooked side. All the staff are very happy and always ready to help.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Bayford House Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

The staff are all very pleasant and helpful. The food is good and plentiful. Accommodation is comfortable except for the silverfish that appear in the bathroom and make me unhappy. There are several activities available.

How likely would you be to recommend Bayford House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Bayford House Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and services provided, We will discuss your feedback with the home’s manager to help resolve the issue with the silverfish in the bathroom facilities. The Bupa Customer Care Team.

When putting a loved one in a care home you are always concerned that you have made the right choice. We are glad we choose Bayford House as the level of care and dignity shown to my father-in-law was wonderful. They took their time to get to know him and understand his individual needs. We were encouraged to visit often and when we left we always felt he was in very capable caring hands. Whilst in there my father-in-law had a birthday. Decorations were put up, a lovely cake made and Happy Birthday sung. A special lasting memory of my father-in-law who has now passed away. We will always be grateful to the staff at Bayford House for making the last few difficult weeks of his life the best they could be. Thank you. You are very special people.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Tom Meyer, Customer Service Administrator at Bayford House Care Home responded to this review on 20 Mar 2017:

Thank you for taking the time to write this review. We appreciate your comments, and while we're sorry for your loss, we are glad we could provide a dignified experience to your father-in-law during his final weeks.

A very good nursing home, staff always trying to help and give a good standard of care. Housekeeping side could be improved. i.e bins not always emptied and vacuuming rooms is sporadic.

How likely would you be to recommend Bayford House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Bayford House Care Home responded to this review on 17 Mar 2017:

Thank you for your review. I am pleased you are happy with the care being provided. I will pass on your comments to the home manager so they are aware of improvements that can be made. Thank you again, The Bupa Customer Care Team.

Sadly mum now has dementia as well as being bedridden. I am very pleased with the way the staff treat her. They are very caring and preserve her dignity. Little things like putting her teddy close to her. Always making sure she has a nice top on, especially at Christmas extra thought went into her outfit.

How likely would you be to recommend Bayford House Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Bayford House Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father became a resident at Newdale Court at Bayford House Care Home after a prolonged period of time in hospital, following a heart attack and a nasty fall. Although aged 91, he is very independent and mentally very alert. He required a period of convalescence to regain his confidence and the staff at Bayford House have provided a wonderful environment for this to be successful. The staff are totally dedicated to the well-being of all residents at Newdale Court and provided a very stimulating environment for recovery. He has been treated with the utmost dignity and respect and his every need considered. The medical attention he has received has been beyond my expectations. The rooms are large and provide a living and bedroom space which enables residents to entertain family and friends privately. This was essential for us. Although the cost of the care is expensive, he has received 5 star service. The standard of some of the meals can vary and this is something Bupa need to address.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Bayford House Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father is extremely happy and contented as a resident in Bayford House. His personal care is very good, he always looks so clean. He has to have pureed good with his condition, and this is always provided, he really enjoys his nutritious meals. I always look forward to visiting my father in the home as it creates a caring, friendly atmosphere. The staff are very thorough, and attentive to dad. I know that when my visit with dad is over, he will be left in the best of care, which I appreciate.

How likely would you be to recommend Bayford House Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Bayford House Care Home responded to this review on 30 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mother-in-law said there were no activities organised like card games, bingo or dominoes etc. but this did not spoil her stay with you.

How likely would you be to recommend Bayford House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Bayford House Care Home responded to this review on 11 Aug 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

Claire

Claire Cullen

Job Title: Home Manager

Joined: 1997

Description:

I am pleased to say I have been with Bupa for 20 years. I am married with two boys who are all regular visitors to the home for a spot of gardening at weekends.

I was the Home Manager at The Donnington prior to moving to Bayford House in May 2017. I have been fortunate to have been on both sides of care by being a Home Manager but also having my grandma placed in a Bupa Care Home.

I have the most amazing team around me who share the same values as I do in that we are all here to enhance the lives of the people in our care and to work with their families and friends to deliver a safe and person centered environment which they can call home.

We work with an open door policy to build relationships with the residents we support and confidence with their families. We welcome all visitors to the home to meet the team and see our beautiful surroundings.

Jenny

Jenny Bino

Job Title: Deputy Manager

Joined: 2003

Description:

I am Deputy Manager at Bayford House. I have been with Bupa for fourteen years. I am a Registerd Nurse from India. I moved to a Middle East hospital where I was a Specialist Nurse in Intensive Care Unit (Team Leader) prior to moving to UK. I am married with three little daughters.

I am enthusiastic, compassionate nursing professional with over twenty one years of experience as a Registered Nurse.

I always ensure that we provide excellent care and support for residents and their families during the time they spend here at Bayford House with us.

Dawn

Dawn Ryall

Job Title: Head of Care

Description:

I am Head of Care at Bayford House. I am married with three grown-up daughters and am originally from Dorset. I moved to Newbury in 1982 with my husband.

I trained as a nurse in Somerset and have gained, since qualifying, nearly 40 years of experience in various nursing disciplines ultimately specialising in care of the elderly.

I always strive as a committed nurse to ensure that at Bayford House we provide excellent care and support for residents and their families during the time they spend here with us.

Freda

Freda Joyce

Job Title: Activity Coordinator - Newdale Court

Joined: 1992

Description:

I have been at Bayford House/Newdale Court for twenty five years. I am Newdale’s Activity Coordinator and I have three children; two boys and one girl and seven grandchildren - I even bring them in to work sometimes as they love to talk to the residents.

People often say that I should have retired by now but I class this as my second home and love all my residents.

When I lost my husband, everybody here was so supportive. My favourite time of year is Christmas when I put up all the decorations in the home, which the residents and families enjoy.

If I can go home at night and know I have made one of my residents smile that is a great feeling.

Christine

Christine Hutchings

Job Title: Acting Care Manager - Newdale Court

Joined: 2014

Description:

Prior to joining Bupa in 2014, I spent 28 years working in the care sector; 10 years in community care and 18 in elderly social work for local authorities.

I began working at Bayford House as a Care Assistant, very quickly progressing to Senior Carer. I have recently taken over the role of acting Care Manager within our residential suite, Newdale Court.

Rachel

Rachel Stratford

Job Title: Activity Coordinator

Joined: 2016

Description:

I have worked for Bupa for over six years, starting off as a carer at Thatcham Court Care Home which I loved every minute of. I was then forutnate enough to become an Activity Coordinator which I have been doing since January 2016 and in April 2016 I joined the team at Bayford House as Senior Activity Coordinator.

My job is the best job ever, making residents smile and laugh whilst having great relationships with residents families.

I feel very at home at Bayford House.

Gary

Gary Rumblow

Job Title: Chef Manager

Joined: 2017

Description:

I have been in this role for about three months. I learnt my trade as a Chef in the Royal Navy, where I served for eight years, during this time I served on various Type 23 Frigates and visited many overseas destinations.

I have a real passion for cooking, using locally sourced, fresh ingredients.

In my spare time I enjoy playing rugby for Tadley Rugby Club and playing for my local darts team.

Judy

Judy Potts

Job Title: Finance Administrator

Joined: 2008

Description:

I am originally from Greater Manchester where I worked for Dairy Crest since leaving school until I joined Bupa in June 2008. Firstly as an administrator at The Donnington, where I worked for four years until I had the opportunity to move to Thatcham Court, which is a larger home, in June 2012, this presented additional scope for broadening my experience.

I embraced the challenge of working in a new care home environment, as Thatcham Court is a dementia home, and this presented new aspects to the job and also included a wider range of duties. After working in a dementia home for nine months I felt I would prefer to focus my skills in a non-dementia home, which is when I came to Bayford House in May 2013.

John

John Pointer

Job Title: Maintenance/Gardener

Joined: 2006

Description:

I joined Bupa Bayford House in February 2006 where I have been maintaining the home and gardens for over ten years.

I am married to Lyn who also works here at Bayford House and we have two grown up children but I now enjoy my evenings with our cat Colin.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bayford House Care Home