Bayford House Care Home

Rookwood, Stockcross, Newbury RG20 8LB
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9.2 89 Reviews
  • Bayford House Care Home, Newbury
Nestled in the leafy village of Stockcross, Bayford House offers personalised care packages which include residential, respite, nursing, palliative and Parkinson’s care. The home also has independent living suites for those in need of extra support or recovering from surgery.

Originally a private residence, Bayford House is set within large landscaped gardens and has been extensively modernised and refurbished to provide a high standard of accommodation and care. High ceilings and period features can be enjoyed throughout the home and residents can feel relaxed and comfortable in the spacious communal rooms and lounge areas. Most bedrooms have en-suite facilities and all are tastefully furnished and decorated.

Residents can stay for two weeks, a month or longer– however long residents or loved ones needs support. They’ll get to relax and meet new friends, giving families complete peace of mind. The home has a dedicated respite room that can be booked up to three months in advance, staff are happy to accept last-minute requests too.

The independent living suites are spacious bedrooms with lounge areas, situated within Newdale Court, a part of the home that supports assisted living. There is an on-site salon, large lounge and cinema room, as well as a dining room complete with hostess service.

Individual dietary preferences form the basis of the in-house chef’s daily menu, with homemade meals and lighter alternatives available.

Arts and crafts and reminiscence sessions are examples of the many activities available for residents, as are gentle gardening and sing-a-longs. Regular church services and a visit from a mobile library are also available.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Bayford House Care Home'.

Care Provided by Bayford House Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 59 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1475
  • Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1625
  • RESPITE Self-Funded Nursing Care: from £1815

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Bayford House Care Home to find out the exact price for your requirements.

Contact Bayford House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Bayford House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Christine Hutchings (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995

Room Information

  • Single Rooms (59)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is based in the village of Stockcross, just four miles from the centre of Newbury. There you’ll find an array of independent shops, a racecourse and plenty of wheelchair-friendly pubs.

Parking

  • On-site parking is available.

9.2

Bayford House Care Home has a Review Score of 9.2 (9.176) out of 10, based on 41 reviews in the last 2 years.
Over all time Bayford House Care Home has 89 reviews.

Overall Experience
  • 54
  • 27
  • 5
  • 0
  • 3
Date Published
  • 89
  • 14
  • 24
  • 41
  • 48
Reviewer Connection to Bayford House Care Home
  • 29
  • 13
  • 11
  • 9
  • 6
  • 5
  • 3
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 1-20
Review from Victoria C (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and dad have been in Bayford about a year now.
Mum has stable blood sugars for first time in about a decade!
She has also managed to lose some weight and looks healthier for it.
Mum regularly enjoys activities set out through the day.
Dad enjoys spending meals with mum and having a quiet afternoon
in his room.
Dad always looks clean and presentable which is hard to do as he can be a bit stubborn!
All the care staff are wonderful and so caring and patient.
Staff always inform me of any changes no matter how small which is lovely!
Both being at Bayford house has really improved their general quality of life.
Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeWe're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that your Mum and Dad are enjoying their stay at Bayford House Care Home and hearing that our care brings you peace of mind truly means so much to us. It is wonderful to hear that your Mum and Dad are being looked after and cared for well and please don't hesitate to reach out if there's anything more we can do.
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Review from Mark W (Son of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only say that every time I visit my mother I think how lucky she is to be a resident in Bayford House.Everything about the care home is excellent that includes the all the staff and the well kept grounds
Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeThank you for taking the time to leave your review. We are delighted to hear that our team have made a difference to your family's experience. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We hope to continue providing your loved one with the best possible care.
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Review from Christine K (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bayford House Carehome has been very supportive of mum's needs, we have a friendly welcome whenever we visit, it has been less stress for the family knowing mum is well cared for and safe, all the staff are very poiite, helpful and friendly.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeThank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We hope to continue providing your loved one with the best possible care.
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Review from Sarah T (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law is so happy since she moved into Bayford House. She is always smiling and even though she is not mobile she enjoys all the fun activities on offer. She has nothing but praise for all the stall from the management, down to the cleaners, as do we. They all treat her with love and respect
as if she were one of their own family member. When you leave a loved one in a care home it is a very difficult decision to make. Ours was made so much easier as everyone was so welcoming and caring she settled in from day one. A huge thank you from all her family for helping making her feel so loved and cared for. She is never lonely anymore and we love coming to visit her in her wonderful new home.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Bayford House Care HomeThank you for your lovely review. We are happy to hear your Mother in Law already feels like a part of our Bayford House family and that she finds all our staff have made her feel so at home in our care. We look forward to seeing you again on your next visit.
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Review from Bruce R (Son of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very thoughtful and attentive and go out of their way to meet residents needs. They deal with my mother very patiently, despite the fact that she isn't always polite in return. There's plenty of varied activities laid on by the staff and they do their best to ensure that the residents
get involved. The food served is varied with plenty of choice available.


At home my mother frequently fell and wasn't eating proper meals. At Bayford House she's getting the care she needs. The staff can't do anything about the fact my mother is very stubborn and often doesn't call for assistance, but I do know she is being well cared for by the staff.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. Your comments are a testament to the enthusiasm of everyone in the home. Thank you for recognizing the care and dedication of our team. We will certainly pass your comments on to the manager.
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Review from Ian S (Son of Resident) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bayford House is a place in super nice surrounding which is all very well maintained. I find all the staff very pleasant, hard working and easy to speak with in a home like environment. My Dad is looked after very well and enjoys his meals especially the puddings. All in all a Care Home that Cares very
much.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Bayford House Care HomeThank you for your lovely review. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We're also pleased to know the meals are hitting the mark! Our catering team always aims to provide variety, comfort and quality. Please don't hesitate to reach out if there's anything more we can do.
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Review from Chantal F (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very caring and staff turnover is low so Mum is well known and looked after with her personal preferences being taken into account by all the staff. Clean and comfortable room and communal spaces. Activities are varied, regular and well run. Mum enjoys the hairdresser visits and looks forward
to meals which look very nice. Mum is very content.
Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.
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Review from T W (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here for over a year now and as a family we could not be more happy. All the staff are very friendly and helpful. I've never seen mum turn away any of her food, even food I thought she wouldn't like. The activities are great and I love seeing the photos especially when mum has joined in.
Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear words like "friendly and helpful" being used to describe our care. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make their stay as comfortable as possible.
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Review from S M (Daughter of Resident) published on 29 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is well looked after, and all staff are friendly and helpful. At times I think staff shortages impact on her care, eg long time sitting in a wheelchair. She seems to get put to bed quite early, and one time she was washed and dressed and sitting in her chair by 6.30am.
Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeWe're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
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Review from Samuel L (Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Cleness very good
Staff hard working
Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeWe appreciate you taking the time to leave us your comments. We hope Bayford House Care Home did everything possible to make the transition as easy as possible and it is always wonderful to hear words like "Hard-working" being used to describe our staff. We hope to continue providing you with the best possible care.
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Review from J R (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy my visits as the care and management of his medical needs are all taken very good care of. Staff are all friendly and caring, my Dad says there is nothing else he needs! He enjoys his meals and they look appitising. It is so reasuring ot know he is happy and looked after so well
Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care HomeThank you for your kind words. It is always nice to hear words like "Friendly" and "Caring" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from Anne W (Resident) assisted by family/friend published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the carers are very nice.
The food is nice.
I enjoy the activities they are very good.
I like the hairdresser.
Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from B B (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the care and nursing care our family member has received at Bayford House.
Reply from Lisa Henderson, Customer Care Advisor at Bayford House Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from M B (Son-in-law of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facility, close to home and fulfils every need of my mother-in-law. She is happy, content & well looked after.
Reply from Lisa Henderson, Customer Care Advisor at Bayford House Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your Mother-in-law in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Review from David B (Son of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled into Bayford House incredibly well. The staff are all very friendly and the Activity Team have given her a good time.
Reply from David Mclean, Customer Service Adviser at Bayford House Care HomeThank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care and we are happy to hear your mother has settled into the home incredibly well also. We hope to continue providing your loved one with the best possible care.
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Review from R A (Respite Resident) assisted by family/friend published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff at Newdale Court to be very helpful & a friendly group of people. I was only staying for 2 weeks, but they made me feel welcome.
Overall, a pleasant stay in lovely surroundings.
Thank you.
Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeWe appreciate you taking the time to leave us your kind words. It is always wonderful to hear words like "Helpful" and "Friendly" being used to describe our staff and we are pleased to hear that you felt like a part of our Bayford House family. Thank you for choosing Bayford House for your stay.
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Review from Kevin A (Nephew of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall satisfied with the care given. Some issues at times with cleaning of room, occasionally not done to a good standard. Can sometimes be a long wait before answering the patient alarm.
Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeThank you for your review. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from Sheila S (Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I came to Bayford House from the hospital to stay until my house is sold, and I can move to more suitable accommodation. I have 'Parkinson's' which affects my legs. The food here is very good, lots of variety, but I like to eat much more fresh fruit and salads. Some exercise equipment would be useful,
pedals etc., and more yoga sessions which I miss. I do not like my bed, the wood rails hurt my legs when getting in and out, and the mattress is hard.
Reply from Fran Donno, Customer Service Adviser at Bayford House Care HomeThank you for taking the time to leave your review. We have a genuine regard for all of our residents. We've passed your comments on to the manager, who will look into the matters you have raised.
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Review from K B (Resident) published on 4 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory.
Reply from Maria Ricketts, Customer Care Adviser at Bayford House Care HomeThank you for your feedback. Thank you for choosing Bayford House for your stay.
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Review from C M (Daughter of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Early days. The care staff and nurses are amazing, nothing but positives to say. The room is quite small, but comfortable. Bathroom is difficult to get around with zimmer. Storage places are out of reach. All in all good.
Reply from Lisa Henderson, Customer Care Advisor at Bayford House Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Bayford House care home for your stay.
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Current Review Score: 9.2 (9.176)

Overview of Review Score

The Review Score of 9.2 (9.176) out of 10 for Bayford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.176 for Bayford House Care Home is calculated as follows: ( (249 Excellents x 5) + (144 Goods x 4) + (52 Satisfactorys x 3) + (2 Poors x 2) + (36 Very Poors x 1) ) ÷ 483 Ratings = 4.176
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bayford House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 hours ago

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

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Meet the Team (5)

Christine

Christine Hutchings

Job Title: Home Manager Joined: 2014

I started as a care assistant in Dec 2014. Quickly progressed to a senior carer then senior carer with medication responsibilities. Then unit manager in 2017. Lastly, I applied for the home managers position.


I have always since the age of 19 worked in the care sector. I spent a lot of time working for social services in Essex and North Yorkshire and I have also worked as a sheltered housing officer.


I am married with 2 children. I live locally to the home.
My husband and I enjoy fishing and holidays in Cuba. I enjoy working in care as i love to see the smiles that good care puts on the residents faces!

Jessy

Jessy Bino

Job Title: Deputy Manager Joined: 2003

I am Deputy Manager at Bayford House. I have been with Bupa for fourteen years. I am a Registered Nurse from India. I moved to a Middle East hospital where I was a Specialist Nurse in Intensive Care Unit (Team Leader) prior to moving to the UK. I am married with three little daughters.


I am enthusiastic, compassionate nursing professional with over twenty-one years of experience as a Registered Nurse.


I always ensure that we provide excellent care and support for residents and their families during the time they spend here at Bayford House with us.

Freda

Freda Joyce

Job Title: Activity Coordinator - Newdale Court Joined: 1992

I have been at Bayford House/Newdale Court for twenty five years. I am Newdale’s Activity Coordinator and I have three children; two boys and one girl and seven grandchildren - I even bring them in to work sometimes as they love to talk to the residents.

People often say that I should have retired by now but I class this as my second home and love all my residents.


When I lost my husband, everybody here was so supportive. My favourite time of year is Christmas when I put up all the decorations in the home, which the residents and families enjoy.


If I can go home at night and know I have made one of my residents smile that is a great feeling.

John

John Poynter

Job Title: Maintenance/Gardener Joined: 2006

I joined Bupa Bayford House in February 2006 where I have been maintaining the home and gardens for over ten years.


I am married to Lyn who also works here at Bayford House and we have two grown up children but I now enjoy my evenings with our cat Colin.

Judy

Judy Potts

Job Title: Finance Administrator Joined: 2008

I am originally from Greater Manchester where I worked for Dairy Crest since leaving school until I joined Bupa in June 2008. Firstly as an administrator at The Donnington, where I worked for four years until I had the opportunity to move to Thatcham Court, which is a larger home, in June 2012, this presented additional scope for broadening my experience.


I embraced the challenge of working in a new care home environment, as Thatcham Court is a dementia home, and this presented new aspects to the job and also included a wider range of duties. After working in a dementia home for nine months I felt I would prefer to focus my skills in a non-dementia home, which is when I came to Bayford House in May 2013.

Frequently Asked Questions about Bayford House Care Home

What types of Care is Bayford House Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Bayford House Care Home have?

There are 59 Single Rooms.

What are the Facilities & Services at Bayford House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Bayford House Care Home to the centre of Newbury?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

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