Dormy House

Ridgemount Road, Sunningdale, Ascot SL5 9RL
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9.3 89 Reviews
  • Dormy House, Ascot
Dormy House in Sunningdale provides the highest standards of residential, nursing and specialist dementia care for up to 88 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples. The team at Dormy House will get to know your loved one well so they can anticipate their needs and help them to enjoy each day to the full.

When moving into Dormy House your loved one can continue to enjoy interests and hobbies as well as have the chance to try out new things. There is also the opportunity to make new friends, and many residents do exactly that when they move to this high-quality Berkshire care home.

The staff are highly trained to offer all residents the best standards of care. This includes specialist dementia training, meaning every team member understands the significance of the environment for residents living with dementia and the importance of taking part in activities that mean something to each person. The kitchen team are also highly trained to meet the needs of residents whilst offering a positive dining experience.

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Care Provided by Dormy House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Carmela Magbitang (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (88)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Dormy House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,900
    • RESPITE Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Dormy House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operate an open visiting policy at Dormy House, where friends and family may visit at the times which are most convenient to them.


  • Parking

  • Parking is available at Dormy House


Dormy House Reviews (89)

Total of 89, showing 41-60
9.3

Dormy House has a Review Score of 9.3 (9.321) out of 10, based on 43 reviews in the last 2 years. Over all time Dormy House has 89 reviews.

Overall Experience

  • 57
  • 23
  • 5
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  • 3

Date Published

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Review from A S (Sister of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed with the drab room with plain dark brown curtains. The dining area and food preparation area are positively dirty. The staff try hard with difficult and challenging residents but the cleaning is poor.

Reply from Home Manager, Home Manager at Dormy House

Nothing is more important to us than providing the highest quality care and services to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.


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Review from Cynthia J (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred to Dormy House in February. I am very pleased with the care and dedication of the staff who look after her. It gives us peace of mind knowing that she is safe and well. As we live quite away from Dormy House we don’t visit as much as we would like. Once again it gives us peace
of mind that she is well looked after.

Reply from Home Manager at Dormy House

Thank you for taking the time to leave us a review and for your lovely comments about the care your mother is receiving and for recognition of the team at Dormy House. Your feedback will be shared with the whole team.


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Review from J C (Daughter of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my lovely mum has lived at Dormy House, I have had peace of mind. She is very comfortable and happy and is very well looked after 24/7. I couldn’t have asked for a better place for Mum at this stage in her life.

Reply from Home Manager, Home Manager at Dormy House

Thank you very much for your kind words and taking the time to leave us a review. We are pleased to read your wonderful comments about the care your mum is receiving and that it has given you peace of mind. You feedback has been shared with the team.


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Review from Richard O (Son of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful and all aware of Mum's needs. The food is very good. The standard of care my mum receives is of a high calibre and cannot be faulted.

Reply from Home Manager at Dormy House

Thank you for your lovely feedback, Richard. All comments will be passed on to the team including our chef! Your mum is a joy to have with us at Dormy House. Thank you again for your positive review.


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Review from David B (Son-in-law of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the care and attention shown by all the staff at Dormy House. Nothing is too much trouble. She has been a resident for a month or so, but we are suitably impressed.

Reply from Home Manager at Dormy House

Thank you very much for your kind words, David. Nothing will stop us from delivering outstanding person-centred care for our residents at Dormy House. The team join me in thanking you for your positive comments.


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Review from Oliver S (Husband of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been great. The staff are all very helpful and patient and always keep me informed about any changes regarding the resident. We were even allowed to bring in Weasley, the pet guinea pig.

Reply from Home Manager at Dormy House

Thank you for your words of kindness, Oliver, very much appreciated. Your lovely comments will be passed on to the team and thank you again for the review. Look forward to Weasley’s next visit!


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Review from Kieran C (Grandson of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Many activities are organised at my grandfather's home which helps massively to keep him motivated and active. The care is extremely high and all carers and staff always have a smile on their faces.

Reply from Home Manager at Dormy House

Thank you for taking the time to leave us such a fantastic review, Kieran! We're happy to hear that your grandfather is receiving such great care and activities at Dormy House. Your kind comments will be passed on to the whole team, they will be so pleased to hear that their care exceeds your families' expectations.


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Review from Elaine E (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good facilities. The carers are very good.

Reply from Home Manager at Dormy House

On behalf of the Dormy House team, we would like to thank you for your wonderful feedback. Thank you again for your review.


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Review from Jeremia S (Husband of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the carers, nurses and management of Dormy House enough. Times have not been easy for them with Covid, the love, care and dignity given to my wife are outstanding. I am forever in their debt. The lead clinical nurse is an angel.

Reply from Home Manager at Dormy House

Thank you very much for your kind words, Jeremia. Nothing will stop us from delivering outstanding care for our residents at Dormy House and your wife is a joy to care for. I will pass your wonderful comments on to the team.


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Review from Daisy O (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Dormy House Care Home for twelve years or so. I have peace of mind knowing she is in such safe and caring hands. The staff go above and beyond. I am constantly blown away with how thoughtful the Dormy House team are; from little touches like making sure Mum’s hair and
nails look nice to arranging a range of activities to keep her entertained and put a smile on her face. The past year and a half have been hard on us all but knowing Mum was safe and being cared for so well was very comforting. Can’t thank the Dormy House team enough for everything they do.

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Review from Ian J (Son of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been so nice to Mum and the effort they went to for Mum's birthday during lockdown brought a tear to my eye. Mum likes helping the hairdresser and sometimes gets involved in the many activities.

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Review from Deborah H (Daughter of Resident) published on 30 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Dormy House Care Home for three months, like I'm sure so many others, she took a little while to settle in but I have found all the staff very helpful and keep us up-to-date with all my mother's care.
She has settled down and in general, seems happy.

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Review from S W (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted to Dormy House following discharge from hospital. Mum was treated very well, washed and dressed every day and encouraged to sit in the chair. Initially, we found arranging visits frustrating as there was some confusion between staff over the amount of time Mum had to isolate for. Visits
were restricted which although we understood, found hard as Mum struggled to communicate with anyone and was most responsive to immediate family. Mum passed away at Dormy and was treated with care and dignity. During her last days, we were allowed to visit as much as we wished and treated sympathetically by the amazing nursing team.

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Review from Jane C (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved to Dormy House in February from another care home after my father suddenly passed away. The staff have been amazing, helping her to settle in and be comfortable with her new surroundings. Mum suffers with Parkinson’s and other complications, meaning she is in a wheelchair and unable to
feed, dress or care for herself now. The staff are always smiling and joking with Mum and she is so much happier than in the other home. It’s lovely to see her smiling every time I walk through the door.

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Review from Robert T (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visiting my mother although her condition is worsening it is to do with her age and health. The care she receives here is excellent. I have found dealing with management and reception easy and productive. The doctor provided at times was caring and excellent. Will happily recommend,

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Review from P S (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with progress of my mother.
Good nursing care.

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Review from Jim S (Grandson of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident of Dormy House for several years and Dormy have been really supportive throughout, they communicate really well especially through such difficult lockdowns. The nursing staff are fabulous, they are attentive and are always on hand to provide any information. Credit to the
activities team, they are great and provide a constant stream of entertainment and fun for residents. As well as allowing us to see Gran via Skype!

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Review from R K (Niece of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt often said that she felt she was staying in a five-star hotel because of the food, care and ambience. She felt she was surrounded by friends rather than carers. It was always so lovely to visit her and meet the staff who gave us such a warm welcome.

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Review from Deborah D (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dormy House is very welcoming. The staff are always friendly and approachable. When visiting dad, he always looks clean and settled. Because of COVID, a member of staff stays in the room and is happy to answer any questions about dad's general health and well-being. Dormy house are very encouraging
about visits and keeps relatives updated with Emails and Newsletters. They sent me some photos of dad celebrating his birthday during lockdown, which was lovely and very much appreciated. I have no complaints about the staff and facilities and am grateful for their dedication and caring nature.

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Review from Samantha B (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was due to go into Dormy House straight from a hospital stay. She was going for an interim stay whilst a transfer to a local care home near to me in Cheshire was completed. The communication was fantastic, the staff had called me on a number of times to ask me for information on my Mother
to gain good background knowledge, he was very kind and thoughtful in his wordings. Going by my calls with him I would have liked my Mother to of gone there. It was a shame I never got to meet him as I feel he is like a friend we had some good chats.

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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Dormy House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.321 for Dormy House is calculated as follows: ( (318 Excellents x 5) + (107 Goods x 4) + (40 Satisfactorys x 3) + (11 Poors x 2) + (31 Very Poors x 1) ) ÷ 507 Ratings = 4.321

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dormy House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Carmela

Carmela Magbitang

Job Title: Home Manager

Originally from the Philippines, I am a nurse by profession, and I’ve been working in the care sector for about 15 years since I moved to the UK. I continually try to enhance my knowledge and skills as a nurse.


As a Home Manager, it gives me an opportunity to make a difference across the wider community. I was part of an NHS pilot project designed to reduce hospital admissions, not just in residential care but for any elderly person at home. It was a fascinating project, and I am proud to have been at the forefront of this initiative.


My daily responsibilities encompass ensuring excellent care delivery by my team, prioritising resident safety, and maintaining regulatory compliance. However, what truly resonates with me is the personal connection I foster with the residents. I prioritise spending meaningful time with them, integrating myself as a familiar presence rather than just an authority figure, ensuring their comfort and well-being. I sit next to them and find the time to check the whole home’s environment and work closely with my wonderful team here at Dormy. For me, caregiving is a heartfelt commitment to providing the level of care I would want for my own family.


Drawing from my upbringing in the Philippines, where intergenerational living is customary, I approach each resident as a cherished member of my own family, overseeing every aspect of their care with meticulous attention.


It is my aim at Dormy to create a joyful experience and happy environment for the residents and ensure the whole community is harmonious and happy. I will use my skills to create a culture where there is a happy, motivated, working environment for all.


Outside of work, I am immensely proud of my two grown-up daughters who have both been to university, one is a lawyer, and the other is a nurse. We enjoy family time and I like to keep fit and healthy and place an emphasis on self-care and wellbeing. This enables me to positively impact those around me.


I live in Reading, Berkshire, and after a short commute, I find solace in the tranquil surroundings of Dormy House, nestled amidst a picturesque golf course. I invite visitors to experience firsthand the exceptional care and unparalleled amenities we offer.


Liz

Liz Hockley

Job Title: Community Relations Manager

Everyone is on a unique journey, and I want them to feel supported throughout. Creating a positive and welcoming environment in our home is important to me. I love arranging in-home events, engaging with the community, building connections, and supporting other businesses and charities.