Burnham Lodge, Slough, Buckinghamshire
Burnham Lodge, Slough, Buckinghamshire
Burnham Lodge, Slough, Buckinghamshire

Burnham Lodge dates from about 1900 and has been carefully restored to recreate a country house atmosphere, planned as a comfortable environment in which residents can continue to enjoy their individual way of life.

Fully carpeted and centrally heated, the house offers a warm welcome. The lounge has magnificent views of the gardens. The elegant dining room provides a delightful setting in which to enjoy the very high standard of cuisine.

There are 39 comfortable single rooms and 10 double rooms, tastefully furnished, most with en- suite facilities. Each has colour television and resident/nurse call systems, as well as full internal and external telephone facilities.

Residents are encouraged to bring in some personal items of furniture, pictures and ornaments to their rooms to add a personal touch

Group: Hartford Care Ltd

Person in charge: Obianuju Emekwuo (Registered Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Polish

Single Rooms: 40

Shared Rooms: 10

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

No restrictions on visiting times.

Parking:

There is plenty of on-site parking available

Latest Care Quality Commission* Report on Burnham Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Feb 2018

Nursing or Residential beds available including permanent, respite and day care

Reviews

8.4 Burnham Lodge has a Review Score of 8.4 (8.365)

The Review Score of 8.4 (maximum of 10) for Burnham Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Burnham Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.282 for Burnham Lodge is calculated as follows: ( (53 Excellents x 5) + (63 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 131 Ratings = 4.282

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Burnham Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Burnham Lodge?

  • Extremely LIKELY
    5
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Burnham Lodge

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

After my mum leaving hospital we decided to look at a few homes around the area and after looking for the morning we decided that Burnham Lodge was the place for my mum to stay at. It's large spaces and friendly people, good atmosphere and good food but most of all was the health and care they took very seriously. I said this is a good home for my mum and we were right, she's happy.

How likely would you be to recommend Burnham Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has only been in Burnham Lodge nursing home for a few months and has been made very welcome. She feels safe and her confidence has increased. The home is a very old building in beautiful grounds, very peaceful whilst sitting in the garden.
Visiting is allowed at any time of the day. All staff are approachable, even management, and they know all the resident's first names.
There are daily activities for those who want to join in.

How likely would you be to recommend Burnham Lodge? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Very happy and satisfied with both staff and service.

How likely would you be to recommend Burnham Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

I have been a resident in Burnham Lodge nursing home for the past 15 months. Joining the home from County Kerry Eire. I have the benefit of excellent care both medical and spiritual care. The food is varied and the domestic staff are caring. The home's grounds are delightful and relaxing.

How likely would you be to recommend Burnham Lodge? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

15 months ago I came here with my husband for 2-3 weeks respite - could not have asked for a better home to live - food, staff, comfort, care. Naturally, when the time came I chose it from several, from my permanent home. Very sorry to find staff shortage, food budget obviously reduced and very different from 2 years ago - very sad for such a lovely place and realise it is all to do with management and finance. Having said that Burnham Lodge is much better than most resident homes I have seen.

How likely would you be to recommend Burnham Lodge? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Poor

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Aimee Bronock, Director at Burnham Lodge responded to this review on 25 Jan 2017:

Thank you for your review and we are sorry that you have felt that your permanent experience of our care home is so different to your first visit of two weeks respite with your husband two years ago.

We work very closely with CQC and CQC-approved advisors to ensure that our staffing levels are appropriate in accordance with current occupancy and dependency of residents. We continually review and amend our staffing rotas to ensure that we have CQC-required numbers of care staff on every shift as a minimum, often our numbers are above what CQC require in order to ensure that we can provide the best service possible. We review our staffing levels upon every new admission and whenever any existing residents' needs change.

We continue to work with the same award winning catering company that we have worked with for over 12 years, who design our varied seasonal menus to ensure healthy, nutritious, delicious (!) and varied meals are served daily, with plenty of choice at each meal. Everything is prepared and cooked on-site in our custom built, state of the art, kitchen, including the fresh cakes and biscuits served daily with afternoon tea. All of this is overseen by our head chef who has been leading the kitchen team for over 20 years, supported by an team of assistants. Like the NHS has been for successive governments, the food budget at our care home has been "ring-fenced and tied to inflationary rises"! We are very aware of how important delicious and varied meals are and as such we would never dream of buying anything other than the very best of local ingredients with which to work. We are proud that one of the consistent praises we receive is for the quality of our food so we are sorry that you feel the food budget has been reduced - we can assure you it has not. Residents have input into the creation of the seasonal menus at our quarterly meal planning meetings so any dishes that you particularly love please do mention to Chef at the meetings and he will be sure to add them to the menu. Residents can always choose something aside from what is on the daily menu - just let Chef or one of the servery assistants know and Chef will be happy to cook whatever you would like.

As an independent, family-run care home, we continually re-invest in our beautiful home in all areas, including staffing, training, catering, equipment, maintenance and we have a continual programme of redecoration to ensure that the Lodge and individual rooms, always look fresh and well presented. Our family's mantra has always been "Never run a Home, or let a Room, that You would not want to stay in yourself."

We thank you for your feedback and appreciate both the good and the bad as we continually strive to improve and offer the best service that we can. I do hope that you use the frequent residents meetings to voice any concerns or specific issues that you have in your living environment. I hope you are also aware of our company's 'open door policy' meaning that the manager, deputy manager, administrator and directors are available for your feedback at any time, as are all the care staff that you see on a daily basis.

This resident is registered blind, the care home staff have recognised his disability well, always announcing who is helping him and what is being administered. The home has a warm and friendly feeling. The activities are varied and this encourages the residents to participate. When the weather is suitable the residents are encouraged to go into the garden. This resident has a mobility problem as which the staff are helping him overcome. My only concern is the time taken in answering the call bell.

How likely would you be to recommend Burnham Lodge? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Aimee Bronock, Director at Burnham Lodge responded to this review on 25 Jan 2017:

Thank you for your review and your praise in the overall service that your friend receives. We are pleased that they are enjoying their time at Burnham Lodge and they are enjoying the activities that are on offer. Burnham Lodge is at it's best when the weather is better so we are all waiting for Spring to come so we can start to enjoy the gardens more. We always strive to answer call bells in good time, obviously some times of day are busier than others but we will continue to improve our times of response and thank you for your feedback.

Very comfortable and caring.

How likely would you be to recommend Burnham Lodge? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Aimee Bronock, Director at Burnham Lodge responded to this review on 25 Jan 2017:

Thank you for leaving your review. We are pleased to hear that you are happy with Burnham Lodge. We encourage feedback of all types to help with our quest to continually improve in all areas so any thoughts or suggestions you might have please do mention at the frequent residents forum.

My mother came to Burnham Lodge in January 2015 following a fall and extended hospital stay. She is treated well and the staff are kind, courteous and attentive. Activities are available daily until 4pm. The home is warm, comfortable and clean. Any illness or problems are quickly picked up by the nurse in charge. During illness, food and drink intake is monitored to ensure the welfare of the resident to hasten recovery.

How likely would you be to recommend Burnham Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Aimee Bronock, Director at Burnham Lodge responded to this review on 25 Jan 2017:

Thank you for leaving your review. We are very proud of our nursing team at Burnham Lodge who between them hold a wealth of experience and exceptional practical nursing skills. As all our RGNs work 'on the floor' during each shift, they know each resident personally and so are able to assess any changes to health very quickly and in conjunction with our two regular visiting GPs, ensure that the correct medical response is provided to ensure a swift recovery

My mother (85) was admitted in August 2016 as a result of a growing tumour diagnosed in her brain, initially for residential with the pending eventuality of palliative care.
Understandably Mum was somewhat apprehensive of moving into residential care. However, this very quickly became home for her as she was made to feel very welcome in an environment of caring interactive staff who treated her with respect and friendship that in her own words " made her felt independent again".
I have everlasting memories of spending the last months walking with mum through the beautiful surrounding grounds, where I was reminded we had made the right decision as mum would tell us how she loved the people and place. On hindsight, we regret we did not do this earlier.
As mum's health declined, the professionalism of the nursing staff was first class as they took every step to make her palliative care painless and exercise empathy to allow the family to spend the unforgettable last moments with mum.

How likely would you be to recommend Burnham Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Aimee Bronock, Director at Burnham Lodge responded to this review on 25 Jan 2017:

Thank you for leaving your review and we are pleased to hear that our team were able to help make such a difficult time in your family's lives a little easier. All of us at Burnham Lodge know that our care and support is not restricted solely to our residents, but extends to their families and friends, especially when loved ones are ill. Wishing you and your family all the best for the future.

Staff are always professional, caring and kind. They really seem to care.

How likely would you be to recommend Burnham Lodge? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Aimee Bronock, Director at Burnham Lodge responded to this review on 25 Jan 2017:

Thank you for leaving your review. The team at Burnham Lodge strive to deliver the best quality care in a friendly and considerate manner and will continue to do so. Please do not hesitate to tell us any future suggestions you might have.

The nursing staff and reception staff are very good, however it appears the nursing management style is undermining the moral of the nurses.

How likely would you be to recommend Burnham Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Aimee Bronock, Director at Burnham Lodge responded to this review on 25 Jan 2017:

Thank you for leaving a review. We value all feedback in our endeavour to constantly improve the service we provide. We are pleased that on the whole you are happy with the care that you and your relative receive from us. All of our staff are valuable to us and one of our principle objectives is to have a happy and contented team, from the nursing staff to the domestic staff, so as to deliver high quality care in the beautiful surroundings we enjoy. We have regular staff meetings to make sure staff have a platform to discuss any issues they might have in order to ensure that they are happy, to find solutions to any problems they might have or to make suggestions for the improvement of the home and the care delivered.

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Awards / Recognitions

February 2018

April 2017

March 2017

Skills for Care Accolades

Recipient: Hartford Care Ltd

Date: Wednesday 01 Mar 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Burnham Lodge