Guide at Broomfield

Broomfield Hospital Site, Puddings Wood Lane, Chelmsford CM1 7FG

Group: Guide Total Care Group

Person in charge: Andrea Kavanagh (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 140 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Huntington's Disease

Admission Information: Ages 65+.

Single Rooms: 140

Shared Rooms: 0

Rooms with ensuite WC: 140

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest Care Quality Commission* Report on Guide at Broomfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.7 (maximum of 10) for Guide at Broomfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Guide at Broomfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.1 out of 5 from 7 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.537 for Guide at Broomfield is calculated as follows: ( (120 Excellents x 5) + (73 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.125 Points relating to the number of positive Reviews for Guide at Broomfield is based on 7 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 28 positive Reviews (140 registered maximum number of service users ÷ 5). 7 Reviews ÷ 28 Target = 0.250 , then divided by 2 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.7 Guide at Broomfield has a Review Score of 6.7 (6.662) from 18 Reviews


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Guide at Broomfield?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Guide at Broomfield

  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My wife has vascular dementia and she had a fall and hit her head. A CT scan was done and brain damage was found. At this stage, it was decided that a nursing care home was appropriate for her needs and palliative care would be required in the future. There is a reliable and workable routine set up in the care home covering all things. Mealtimes are good and the food is good and laundry generally has a rapid turnaround time.
I have to discuss some things with staff and they have been actioned. There is a good interaction between staff and residents. After accepting the care home I went online and read the CQC report 2015/16 and was concerned and discussed this. I am now okay with Chelmer Valley Care Home.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.5 out of 5

My cousin was very well cared for. The staff were very kind and caring, especially over the last few months. Sadly he passed away on the 14th, but I would recommend the home. They are able to care for the residents with difficult problems. He was very settled during his 2 and a half year stay.

How likely would you be to recommend Guide at Broomfield? Likely

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Average Rating:   4.4 out of 5

I find the home well run with friendly staff. The standard of care is good. The facilities are of a high standard and the social requirements are good such as trips out and entertainment in house.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.5 out of 5

We were sympathetically dealt with on the phone and went to see the room which was very nice and light and warm just like her own home. The nursing/carers have been kind and attentive to her even when she was not too nice.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.8 out of 5

Nice people who seem to really care about their guests. Rooms can be customised to make all comfortable. Food of good quality. Medical services on hand! I would recommend more weekend staff.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.6 out of 5

Manager very kind and compassionate.
The staff are very good and clean.
Room is first class.
My wife is looked after very well.
Plus parking good.
As soon as you walk in you feel a warmth.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   5 out of 5

My experience of Chelmer Valley Care Home is very satisfactory. All single rooms with en-suite nicely decorated and very clean everywhere. A very efficient management and admin team to help with any queries, maintenance men on the premises and lovely friendly staff. The care home also wants relatives to be part of what goes on and are made to feel very welcome.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   5 out of 5

Dad seems settled and I feel more relaxed knowing he is being well cared for and the pressure has been taken off my mother. I find the staff very friendly and helpful and all residents look well presented and happy.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   5 out of 5

I am very impressed with the service of the care home and the positive impact it has had on my granddad.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.5 out of 5

Very impressed with the care that every staff member provides and the cleanliness of the care home itself. All staff members cater for every ones needs, which is very important.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.7 out of 5

My wife has been a resident at Chelmer Valley Care Home since October 17th 2014. In that time I have always found her well looked after by the friendly staff. The home in general and her own en-suite room are always kept clean and tidy. My wife is always kept clean, changed when necessary and showered on a daily basis and I have no cause for concern. The food seems fine and varied and ate in a separate dining room normally. The home has regular entertainment for the residents and outings in the summer months. I am happy and unconcerned that she is a resident.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.5 out of 5

Chelmer Valley Nursing Home was selected and recommend by the hospital following a short period at the hospital. The home was warm, with very welcoming staff, immediately apparent to us all. My mother was treated with respect and professional and excellent care by all nursing staff. The room provided and its facilities were also excellent and could not be faulted. We were able to use the kitchen facilities to make tea or coffee whenever we wanted and cooked meals providing some notice was given and at a very reasonable cost.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   5 out of 5

I would recommend this facility as we found the staff very helpful and friendly especially the manager who took so much of the worry away from us. The home is very clean, the food is good and the rooms are spacious all with their own bathroom. Although this is a massive change for my brother who's used to living on his own, he has begun to settle in and loves all the staff who take really good care of him and are always ready for a chat. Residents are encouratgd to join in social events if they like and sometime have a trip out for lunch into town in their mini bus.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has only been a resident for 3 weeks so it is difficult to provide an overall judgement but seems fine and staff very helpful.

How likely would you be to recommend Guide at Broomfield? Likely

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Average Rating:   4 out of 5

In the 5 years 9 months that my husband has been a resident, there have been many changes and management have varied a great deal. At the moment it appears good. The care on the unit has always been good, apart from the odd occasion when pressure on the staff has been too great. My husband sustained a fractured humerus at the end of last year because of careless handling but the incident was dealt with swiftly by the manager and police. Needless to say more staff would ease the pressure of the carers, but I realise this is unlikely to happen.

How likely would you be to recommend Guide at Broomfield? Likely

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Average Rating:   3.6 out of 5

I have found the care for my husband to be in a comfortable room with caring staff. My only concern is the diet with which seems to be somewhat strange to me e.g cheese biscuits served as cake for tea and cabbage and mash with chips served with a fried egg for lunch!! maybe as a domestic science teacher I am over critical but their food combinations are not usual to English palates!

How likely would you be to recommend Guide at Broomfield? Don't know

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Average Rating:   4 out of 5

Always find staff are helpful, treat my mum with dignity and care at all times. Mum's room is always tidy. Mum is always dressed well and looks smart. Makes me feel happy when I come to visit. Been really happy with mums care over the last 4 years.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.3 out of 5

I came to the above home following a complete knee replacement. i had been in hospital for ten days and needed a week to aid my recovery and build up my strength and confidence. I am elderly and widowed with no family close by. The home proved to be a very caring lovely place. All the staff were kindness itself. My room was roomy with beautiful views from the windows. I was most comfortable and well looked after and encouraged to work hard on my exercises. The food was good and I am grateful.

How likely would you be to recommend Guide at Broomfield? Extremely Likely

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Average Rating:   4.7 out of 5

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