Guide at Sandon

East Hanningfield Road, Howe Green, Chelmsford CM2 7TP

Guide at Sandon, Chelmsford, Essex
Guide at Sandon, Chelmsford, Essex
Guide at Sandon, Chelmsford, Essex

Guide at Sandon Home offer a skilled service for some complex care needs, that can include dementia care, while the facility is ideal for those with mobility issues.

At Guide at Sandon the philosophy on meeting individual needs and aspirations, taking a positive approach to care provision, up-to-date with modern practice but all prioritising dignity and respect.

There are 2 units in the Home. Ash and Beech are the Nursing Unit and Elm and Oak the Dementia unit

Owner: Guide Total Care Group

Person in charge: Rhonda Ware (Acting Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Guide at Sandon: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Guide at Sandon has a Review Score of 7.8 (7.772)

The Review Score of 7.8 (maximum of 10) for Guide at Sandon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Guide at Sandon in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.366 for Guide at Sandon is calculated as follows: ( (32 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 71 Ratings = 4.366

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.406 Points relating to the number of positive Reviews for Guide at Sandon is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.8 Target = 0.156

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Guide at Sandon?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Guide at Sandon

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    3

My mum is very well looked after at this care home. She is always well dressed (care is taken to co-ordinate her clothing), clean and happy.
The food is well presented and of a very good standard. The carers are kind and always treat mum with the utmost dignity. Mum responds well to them and obviously feels at ease in their company.
This home has a happy "family" feel about it. My family and I are made to feel welcome and we know the staff are approachable. We are always kept in the look with regards to mum's care and needs and we know she is safe and they also have her best interests at heart.

How likely would you be to recommend Guide at Sandon? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rhonda Ware, Manager at Guide at Sandon responded to this review on 12 May 2017:

Dear Sue,
Thank you so much for your very positive feedback. I will ensure that staff receive your feedback as it is important that they get this feedback too. It is an absolute pleasure.

As the home has recently changed hands, I am aware of an atmosphere of "disquiet". This is understandable. The staff in general are caring of the residents (ground floor) some residents are difficult. I am always amazed at the patience staff have towards all residents. Kindness is top of the list. My husband has 24 hour one to one care. All his staff are excellent.

How likely would you be to recommend Guide at Sandon? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Rhonda Ware, Home Manager at Guide at Sandon responded to this review on 26 Apr 2017:

Dear Jacqui,
Thank you kindly for your positive review. The new management including myself is looking forward very much to working with you, our residents and all other relatives to make this a truly happy, safe and caring environment for your husband and all other residents. We look forward to your support on our journey. With best wishes, Rhonda

I feel extremely fortunate to have found such a lovely caring home for my husband. from the moment I went in to view it the staff were extremely friendly and helpful making me feel at home as well as my husband, they cared for me as well as my husband at such a vulnerable time. When I visit he is always so lovely,clean and comfortable. He lacks for nothing, whatever he wants he gets. They have, 2 days a week when the activity staff take them in a minibus for outings to all sorts of places, depending on the weather. I can find no fault with this home what so ever. The food is excellent, i often have my lunch with my husband.

How likely would you be to recommend Guide at Sandon? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are polite, courteous and friendly. They always say hello to residents and visitors. They are always professional and attentive. If i have any concerns they always respond appropriately even when things are busy. I feel they manage my fathers care very well and despite his circumstances i feel he is happy and safe in this home.

How likely would you be to recommend Guide at Sandon? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Care home and staff very good. Care home at present is being re-decorated. What few concerns we have had have been dealt with promptly, the nursing staff are very efficient and they and the carers treat residents in a kind and professional way. There seems to be very little to stimulate residents who are in a more advanced state of dementia.

How likely would you be to recommend Guide at Sandon? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My Mum has been in Chelmsford Nursing Home since January 2015. I am extremely grateful to all the staff for the care she's given. Mum is also treated with utmost dignity. Everyone is so caring and we are always made very welcome. Mum is often taken out on day trips and entertain and stimulation is also provided in the home. Reception staff and the management team are also excellent.

Great big thanks to you all.

How likely would you be to recommend Guide at Sandon? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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