Ghyll Grove Care Home, Basildon, Essex
Ghyll Grove Care Home, Basildon, Essex
Ghyll Grove Care Home, Basildon, Essex

Ghyll Grove provides a wide range of personalised residential care packages including nursing, palliative, convalescence, respite care and dementia care.

The home comprises of five separate houses, each with pleasant social environments, traditional dining areas and conservatories. Modern care technology, such as electronically operated beds and a 24-hour call system is incorporated to support mobility and safety.

Residents’ choice is respected concerning the food menu, all meals are prepared using fresh local produce. Light snacks and drinks are always available to support good nutrition.

Activities and entertainments are organised to suit all levels of mobility, with local theatre groups visiting regularly, days out and religious services.

Group: HC-One

Person in charge: Deborah Fletcher (General Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 169 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Huntington's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 169

Rooms with ensuite WC: 169

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ghyll Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Ghyll Grove Care Home has a Review Score of 8.8 (8.820)

The Review Score of 8.8 (maximum of 10) for Ghyll Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Ghyll Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.317 for Ghyll Grove Care Home is calculated as follows: ( (173 Excellents x 5) + (95 Goods x 4) + (32 Satisfactorys x 3) + (17 Poors x 2) + (2 Very Poors x 1) ) ÷ 319 Ratings = 4.317

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.503 Points relating to the number of positive Reviews for Ghyll Grove Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 33.8 positive Reviews (169 registered maximum number of service users ÷ 5). 17 Reviews ÷ 33.8 Target = 0.503

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    7
  • Satisfactory
    3
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ghyll Grove Care Home?

  • Extremely LIKELY
    21
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Ghyll Grove Care Home

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

Mum became a resident at Ghyll Grove in Jan 17. The management staff were very helpful with paperwork/procedures. When my mum moved in the care staff made the transition very easy and caring for mum and the family. The staff have not only cared for mum but have been a great support to me. The activities staff are great, providing activities from arts/crafts, trips, entertainment, encouraging everyone to join in. The rooms are more than adequate, clean and tidy but could do with a little TLC. I would definitely recommend Ghyll Grove Care Home and have.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

All the staff are very friendly and supportive of both the residents and their family. The staff do everything and more to give the care to every resident. They are always smiling and happy even under the immense stress they have caring for the residents.

My nan is always looked after, clean, dressed and fed. I cannot express how grateful we are as a family for the amazing care my nan receives here.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is being looked after by wonderful staff who treat her with dignity, kindness and care, she has dementia and needs lots of reassurance.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

The carers are exceptional; patient, kind, diligent and most of all caring and place the residents needs first. They are friendly and we are always made to feel welcome during our visits. The meals are varied and appetising and there are snacks and refreshments available between meal times. The domestic staff are always busy and keep the home very clean. Similarly, the laundry department who take great care of the clothes. I have been impressed by the number of activities on offer which include both group and one-to-one sessions and has included entertainers, physical activities and games, as well as visits from animals and pets with their handlers/owners. There are also occasional outings with the option of a relative accompanying their loved ones.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been in here for 2 weeks. The staff are friendly and welcoming. We have been able to come and visit at any time. It had been a traumatic experience that my mum has had prior to this, and it is a relief to know that she is being looked after and is safe. The activity lady was lovely and the nurse and carers I have met seem professional, and efficient and caring.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Activities: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Pleased with the care my mother is receiving. The nurses are very friendly and efficient. The food provided is of a high quality with a varied menu.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum and I have had a lot of fun, she sang and clapped along with with the singers and she enjoyed seeing all the animals. It is a joy to see my mum happy.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Ghyll Grove Care Home responded to this review on 20 Oct 2017:

Thank you for your review. It is lovely to hear that your mum is so happy in our care and is enjoying the different activities.

My friend came to Ghyll Grove Care Home after five months in Basildon Hospital. The care he has received since being here is wonderful. They take care of all his needs in a professional and caring way. He said he feels so much more relaxed. The staff go out of their way to help him in a positive way. Encourage him to eat and have always got time for a smile and a chat. It means a lot just to know he is in a safe place and that all the staff have his best interests at heart.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Ghyll Grove Care Home responded to this review on 12 May 2017:

Thank you for your review. It is lovely to hear that your friend has settled in so well and that he is feeling relaxed and safe. The Bupa Customer Care Team.

After visiting several care homes and being quite appalled at the amenities and staffing levels, my daughter and I were impressed from the onset by the cheerful staff, the layout, the cleanliness and the rooms for the residents and subsequently placed my Father there, who has been cared for by the wonderful team of carers and managers.
I'm always impressed with the care, tenderness and cheerful help all the staff give in Chelmer House in Ghyll Grove.

Sadly, my Father is in failing health and needs more attention, being 94, but he is attended by bright cheerful staff. I visit every 3/4 days and am always well received and can speak to the on-duty manager should I need to - always well received. They've given me my life back.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review. I am so pleased to hear that you are happy with the care they are providing for your father. The Bupa Customer Care Team.

My father transferred to Ghyll Grove from hospital in February and we are very happy with the care and support given to all of us during a very difficult time. After arriving in generally good health he has become quite poorly needing more care that was originally anticipated but the staff have done everything to care and accommodate him.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your feedback with us, I am so pleased that you are happy with everything Ghyll Grove have provided your Father. I will share your kind comments with the home's manager. The Bupa Customer Care Team

This is the one and only care home I've been to but it's an excellent one. The staff are very good. The carers are young but they are very caring and understanding.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your kind feedback with us. I am so pleased that you are happy with what Ghyll Grove have provided you with. I will pass on your comments to the home's manager. The Bupa Customer Care Team

Really lovely, friendly and helpful staff. Always professional. Whenever I had to ask anything from them, it's "nothing is too much trouble". Attitude has always been appreciated. I feel very comfortable that my mother is in safe hands.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Poor

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely review with us, we really appreciate it. I am so pleased that you are happy and comfortable with Ghyll Grove, and that you are impressed with the staff. The Bupa Customer Care Team.

Whilst the general overall care of our mum is satisfactory, the standard of cleanliness is not always acceptable. We have had to complain several times about the condition of mum's room. After a few visits, the same dirt, fluff and crumbs were still on the floor. No bin liners and dirty gloves. The over-bed table hadn't been cleaned. When telling the manager, a cleaner does come and give the rooms a quick clean.
There has recently been a case where no visits were allowed for four weeks due to Noro Virus and chest infections. Whilst we appreciate things happen in these environments if the overall cleanliness was addressed, it would surely help. Also, mum's food is often cold and left out of reach. She can manage to get a spoon to her mouth, but the food is not always cut up for her.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Poor

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for your feedback, we will be sure to pass on your review to the home manager as your comments are very important to us.

Nursing staff and care assistants are very attentive, however, they are under a lot of pressure and often say they are understaffed if something hasn't been done, eg. my dad being hoisted into the chair as agreed, this is an important part of my dad's physio/rehab. The catheter hasn't been put on the stand or is still strapped to his leg when he has been in the chair or at a hospital appointment. This should be one of the first things that is checked when being put back to bed.
His room doesn't get cleaned regularly, again due to staff shortage.
This is shameful that a big company like Bupa can't invest in more staff.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Very well run and brilliant staff. The carers and nurses are all very good. The sister in charge of my mum's ward (Medway) is particularly good.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum has been very happy here, putting on weight, which was needed.
The staff here are always very happy, helpful and caring. Couldn't ask for better people to be looking after her and I am always happy to leave her, knowing she is in good and caring hands.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Poor

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you so much for sharing your lovely review with us, I am so pleased that you are happy with Ghyll Grove and the support they are providing your Mum with. The Bupa Customer Care Team.

In a few short months the carers at Thames House have managed to turn my Grandad's downhill struggle with Alzheimer's around to a more positive journey. Each week I notice a subtle perk in his mood and attitude, he is back to a healthier weight, he always seems content and comfortable around the carers. Given he has his off days but the carers always know how to talk to him and how to best ease his mind. The rooms and communal areas are always clean.
We all have peace of mind knowing he is being very well looked after.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

It is a breath of fresh air to see my husband settled and the care he is receiving since being at Ghyll Grove Care Home after being discharged from hospital. Having been to look at other places, some of which I wouldn't let my dog stay in! If I had read the report before seeing Ghyll Grove Care Home I would have been doubtful as whether it would fit the bill but it is wonderful! Perhaps more interest should go to end of life care in the hospital, it was disgusting.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer service administrator at Ghyll Grove Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

After waiting 6 hours for an ambulance to take my mum to hospital, I was told that because I wanted an experienced member of staff to accompany her, I would be charged because they were short staffed. No one informed me where my mum was at the hospital and still no one has contacted me since 23.12.16. On Xmas eve, I located my mum and stayed with her till her dying breath. Still, no one has contacted me from the home which is totally disrespectful and unacceptable.

My mum was resident for over 3 years and the only call I had was from the office to find out the whereabouts of my mum's funeral and to say sorry they hadn't sent a card because they had run out! Unbelievable.

My family and I are totally disgusted at the lack of respect and communication and I do not want your card, flowers or attendance at our beloved mum's funeral. My brothers and I collected our mum's belongings from the home and no one said a word of condolence except for one lady who is totally embarrased for you all. Shame on you.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Poor

Staff: Poor

Activities: Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Poor

Value for Money: Poor

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 19 Jan 2017:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or calling 0113 381 6293 so that we can discuss this feedback further? Please accept our condolences.

I cannot praise the staff at Ghyll Grove highly enough. Without exception, they have treated my father with kindness, patience and respect. They take excellent care of him, responding to his needs sensitively and tolerating his foibles with patient good humour. He has made a remarkable physical recovery since entering Ghyll Grove in April. He was frail and almost bed ridden when he arrived but is now able to mobilise almost independently and is able to join in conversations and share jokes. Whatever you are doing, please keep on doing it! My family and I cannot thank you enough!

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 19 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother moved into the care home just over a year ago after living for many years in her own home, with the normal reluctance to move into care, she has been pleasantly surprised how well it has worked out.
She has found the staff and the and the support to be of a high standard and very caring.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The home is a warm and friendly place and they make sure everyone is welcome. There is also entertainment for the Residents as well as their families at certain times and trips out if residents would like. There is also company for residents who otherwise would be on their own and would possibly not look after themselves.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum has been living here since 2015. Staff have been great but the turnover of staff is high which is unsettling for mum. Staff to patient ratio often appear inadequate. Mum's room is fine. Not en-suite as we were led to believe. Also the door furniture is broken and not repaired since she has moved in. My biggest disappointment is in how run down this house has become. Where are the handymen? Curtains and poles falling down walls scuffed. Furniture delivered and not made up and used.

How likely would you be to recommend Ghyll Grove Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 21 Jun 2016:

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

After visiting and checking other care homes I was very pleasantly impressed on my first visit. The staff are all open, friendly and helpful. My fathers accommodation is very good, always clean and tidy, he is very well looked after by the carers who are a happy crowd.
Another bonus is their laundry system - done daily and all residents clothes are clearly marked.
My father, unfortunately is immobile but whenever I visit, he is always washed, dressed and either in a chair bed in his room or the lounge. If I ever have any queries, whoever I speak to helps cheerily and promptly.
All in all - given our situation, I don't think I would have found anywhere better for my fathers care.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Friendly staff, very efficient, any health issues with mum I have been informed of. Was able to leave mum for extended times in the knowledge she is in safe hands which has been a great peace of mind. Mum is relaxed, happy and quiet at home. Since being at Ghyll Grove her health has improved due to the care and diet. I have had no issues and am very pleased, so much so that I have recommended the home to others.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Sister is a resident at 'Kennett House' and is very settled and the happiest I have seen her in a long while. I am very impressed with the outstanding care Charlotte and her team give. I have visited at various times of the Day and without fail there are members of Staff giving excellent care to all residents including activities to keep them busy.
The Food is very good and my Sister has had a problem with eating so I was particularly
pleased to see her finish meals. The Rooms are light and clean each with their own washing facilities. There is nothing I can find fault with. Excellent!
Thank you Charlotte and team.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Well cared for great attention, kept clean, well fed with good diet, excellent staff. My friend was very happy to be looked after by such caring people. The home always discussed the needs of my friend with me.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

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Care Home Idol 2016

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