Ghyll Grove Care Home

Ghyllgrove, Basildon SS14 2LA

Located in a peaceful residential community of Basildon, Ghyll Grove is a friendly care home that offers nursing, residential, residential dementia and nursing dementia care.

The home comprises of five separate houses, each with pleasant social environments, traditional dining areas and conservatories. Modern care technology, such as electronically operated beds and a 24-hour call system is incorporated to support mobility and safety.

Residents’ choice is respected concerning the food menu, all meals are prepared using fresh local produce. Light snacks and drinks are always available to support good nutrition.

Ghyll Grove maintains strong links to the local community. Activities and entertainments are organised to suit all levels of mobility, with local theatre groups visiting regularly, days out and religious services.

Group: HC-One

Person in charge: Deborah Fletcher (General Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 169 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 169

Rooms with ensuite WC: 19

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ghyll Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Ghyll Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Ghyll Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 22 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.339 for Ghyll Grove Care Home is calculated as follows: ( (258 Excellents x 5) + (155 Goods x 4) + (50 Satisfactorys x 3) + (19 Poors x 2) + (2 Very Poors x 1) ) ÷ 484 Ratings = 4.339

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.651 Points relating to the number of positive Reviews for Ghyll Grove Care Home is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 33.8 positive Reviews (169 registered maximum number of service users ÷ 5). 22 Reviews ÷ 33.8 Target = 0.651

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Ghyll Grove Care Home has a Review Score of 9 (8.990) from 41 Reviews


Average Ratings

  • Excellent
    21
  • Good
    16
  • Satisfactory
    3
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ghyll Grove Care Home?

  • Extremely LIKELY
    31
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Ghyll Grove Care Home

  • Daughter of Resident/Service User
    19
  • Son of Resident/Service User
    9
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

I have been a resident in Ghyll Grove Care Home since Feb 2nd, 2017. I feel very safe and not a worry to my family. Staff are all very nice. I am kept clean and well, my family do not have to worry about me now. (I am 92 years of age!)

How likely would you be to recommend Ghyll Grove Care Home? Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I am a resident here. I like living here. I am very happy with my life.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I attended the open day karaoke with my mum. It was a very well organised event, which it appears was enjoyed by all.
The activities team always go the extra mile to ensure service users have a great time, interacting and making sure every one of them are looked after.
I would like to say a big thank you to each and every one of you!

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

I have always been welcomed and my partner has been treated with the utmost respect.
I believe the activities should be associated to each individual house as the requirement required by certain houses are different.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Clare Sheehan, Careline Advisor at Ghyll Grove Care Home responded to this review on 11 May 2018:

Thank you for your review. As we discussed previously the activities team move around the home to cover sickness and annual leave to ensure that all houses receive an equal amount of activities and the team develop their skills. The Residents also enjoy the variety of skills that the activities team can deliver and enjoy meeting the different activity ladies. The team are working with Essex Prosper and have attended activities workshops to develop their skills. Each Activities Co-ordinator is assigned to a house to support with planned and up and coming event.

I cannot praise the staff highly enough. From the domestic staff to all levels of carers, their hard work, care and compassion are impressive and totally reassuring. I know my father is in safe, caring hands and that all the staff know him as a person and understand his foibles. The activities team also work tirelessly to bring life and light into the residents' lives. I recommend Ghyll Grove wholeheartedly. We feel lucky dad is there.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

It's like having a new family.
To which I have not got, so for me and mum, it's really lovely.
Only wish mum could come home because she is not happy being apart from me.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Love how the activities team interact with the residents. The rooms very dated. The nursing staff could interact more, but very kind.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Clare Sheehan, Careline Advisor at Ghyll Grove Care Home responded to this review on 10 May 2018:

Thank you for your comments. HC-One property managers visited the back In January 2018 and are aware that the bedroom furniture requires improvements. This has been escalated and we are waiting for a planned schedule for the work to be carried out with the refurbishment and the décor. We are working very hard with all staff to get them involved with activities to support the activity team and our Residents. The activities team are now undertaking the Prosper programme (funded by the local county council) and we hope to involve the nurses and care staff within the next planned sessions to improve our activities.

My wife has been in 3 other care homes. She has vascular dementia and Ghyll Grove is by far the best care home. The carers are caring and kind, the facilities are perfect on one level but do need refurbishing. They feed my wife when I am there at mealtimes and the food is excellent. If I have any negative comments, more stimulation could be given as it is a severe dementia unit and the gardens that are easily accessed need attention.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Clare Sheehan, Careline Advisor at Ghyll Grove Care Home responded to this review on 10 May 2018:

Thank you for your kind comments regarding the staff and the Home. The activities programme has now returned to normal after staff absences and I am pleased you are now happy with the provision. There is a planned schedule of refurbishments for the home which will be implemented in the near future.

My mother is in Thames House. The staff there are brilliant there, both to clients and visitors. Always kind and caring. My mother has been there for 4 years+ and is very happy and content and that is all we ask.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Mum has had problems with her health and the staff have been wonderful in making sure mum is ok and if need be, have called the Doctor and emergency services when required.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I am very happy with the care mum gets, she is happy and likes living here, it is nice to see everybody so happy. Mum is always clean and tidy. Couldn't be more pleased with the care she gets.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Very happy with the staff who have a genuine interest in my mum's wellbeing and comforts. They are also approachable and friendly.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Having recently moved from hospital my friend appears to have settled in here (initially there was an issue with a lack of communication - in regard to paperwork). My friend's speech/ vocabulary has in one week improved immensely - this is due to the interaction of the residents/caring, attentive staff. Hopefully, his physical movement/disabilities will also improve with physio. Definitely a vast improvement in his wellbeing. The food/meals are exceptional.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

Nan is so well looked after, she is always happy and the staff are fantastic and friendly, would highly recommend to anyone.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mum came to Thames House just over a year ago. The staff are amazing, they are always there to support us as a family as well as caring for mum. The care she receives from the staff is faultless and the senior staff are second to none! The activities they provide are great and staff go out of their way to include and engage all residents. Mum is safe and well looked after.

My only negative is the rooms could do with a bit of TLC.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Clare Sheehan, Care Advisor at Ghyll Grove Care Home responded to this review on 13 Apr 2018:

Thank you for your kind comments regarding the Home and staff which I will share with the Team. The maintenance team have brought some materials to make the unit look better until the Home undergoes a refurbishment. After our conversation I understand you are happy with the repair to the unit.

I believe the care, attention and support the staff give in this home is very good. Even the most troublesome patients seem to be treated with dignity and respect. The decor in the rooms is the only area that needs attention some seem very shabby.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Mum became a resident at Ghyll Grove in Jan 17. The management staff were very helpful with paperwork/procedures. When my mum moved in the care staff made the transition very easy and caring for mum and the family. The staff have not only cared for mum but have been a great support to me. The activities staff are great, providing activities from arts/crafts, trips, entertainment, encouraging everyone to join in. The rooms are more than adequate, clean and tidy but could do with a little TLC. I would definitely recommend Ghyll Grove Care Home and have.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

All the staff are very friendly and supportive of both the residents and their family. The staff do everything and more to give the care to every resident. They are always smiling and happy even under the immense stress they have caring for the residents.

My nan is always looked after, clean, dressed and fed. I cannot express how grateful we are as a family for the amazing care my nan receives here.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mum is being looked after by wonderful staff who treat her with dignity, kindness and care, she has dementia and needs lots of reassurance.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The carers are exceptional; patient, kind, diligent and most of all caring and place the residents needs first. They are friendly and we are always made to feel welcome during our visits. The meals are varied and appetising and there are snacks and refreshments available between meal times. The domestic staff are always busy and keep the home very clean. Similarly, the laundry department who take great care of the clothes. I have been impressed by the number of activities on offer which include both group and one-to-one sessions and has included entertainers, physical activities and games, as well as visits from animals and pets with their handlers/owners. There are also occasional outings with the option of a relative accompanying their loved ones.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mum has been in here for 2 weeks. The staff are friendly and welcoming. We have been able to come and visit at any time. It had been a traumatic experience that my mum has had prior to this, and it is a relief to know that she is being looked after and is safe. The activity lady was lovely and the nurse and carers I have met seem professional, and efficient and caring.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Safety / Security

Rooms

Average Rating:   4.1 out of 5

Pleased with the care my mother is receiving. The nurses are very friendly and efficient. The food provided is of a high quality with a varied menu.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My friend came to Ghyll Grove Care Home after five months in Basildon Hospital. The care he has received since being here is wonderful. They take care of all his needs in a professional and caring way. He said he feels so much more relaxed. The staff go out of their way to help him in a positive way. Encourage him to eat and have always got time for a smile and a chat. It means a lot just to know he is in a safe place and that all the staff have his best interests at heart.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at Ghyll Grove Care Home responded to this review on 12 May 2017:

Thank you for your review. It is lovely to hear that your friend has settled in so well and that he is feeling relaxed and safe. The Bupa Customer Care Team.

After visiting several care homes and being quite appalled at the amenities and staffing levels, my daughter and I were impressed from the onset by the cheerful staff, the layout, the cleanliness and the rooms for the residents and subsequently placed my Father there, who has been cared for by the wonderful team of carers and managers.
I'm always impressed with the care, tenderness and cheerful help all the staff give in Chelmer House in Ghyll Grove.

Sadly, my Father is in failing health and needs more attention, being 94, but he is attended by bright cheerful staff. I visit every 3/4 days and am always well received and can speak to the on-duty manager should I need to - always well received. They've given me my life back.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 19 Apr 2017:

Thank you for your lovely review. I am so pleased to hear that you are happy with the care they are providing for your father. The Bupa Customer Care Team.

My father transferred to Ghyll Grove from hospital in February and we are very happy with the care and support given to all of us during a very difficult time. After arriving in generally good health he has become quite poorly needing more care that was originally anticipated but the staff have done everything to care and accommodate him.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your feedback with us, I am so pleased that you are happy with everything Ghyll Grove have provided your Father. I will share your kind comments with the home's manager. The Bupa Customer Care Team

This is the one and only care home I've been to but it's an excellent one. The staff are very good. The carers are young but they are very caring and understanding.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your kind feedback with us. I am so pleased that you are happy with what Ghyll Grove have provided you with. I will pass on your comments to the home's manager. The Bupa Customer Care Team

Really lovely, friendly and helpful staff. Always professional. Whenever I had to ask anything from them, it's "nothing is too much trouble". Attitude has always been appreciated. I feel very comfortable that my mother is in safe hands.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely review with us, we really appreciate it. I am so pleased that you are happy and comfortable with Ghyll Grove, and that you are impressed with the staff. The Bupa Customer Care Team.

Whilst the general overall care of our mum is satisfactory, the standard of cleanliness is not always acceptable. We have had to complain several times about the condition of mum's room. After a few visits, the same dirt, fluff and crumbs were still on the floor. No bin liners and dirty gloves. The over-bed table hadn't been cleaned. When telling the manager, a cleaner does come and give the rooms a quick clean.
There has recently been a case where no visits were allowed for four weeks due to Noro Virus and chest infections. Whilst we appreciate things happen in these environments if the overall cleanliness was addressed, it would surely help. Also, mum's food is often cold and left out of reach. She can manage to get a spoon to her mouth, but the food is not always cut up for her.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for your feedback, we will be sure to pass on your review to the home manager as your comments are very important to us.

Nursing staff and care assistants are very attentive, however, they are under a lot of pressure and often say they are understaffed if something hasn't been done, eg. my dad being hoisted into the chair as agreed, this is an important part of my dad's physio/rehab. The catheter hasn't been put on the stand or is still strapped to his leg when he has been in the chair or at a hospital appointment. This should be one of the first things that is checked when being put back to bed.
His room doesn't get cleaned regularly, again due to staff shortage.
This is shameful that a big company like Bupa can't invest in more staff.

How likely would you be to recommend Ghyll Grove Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Very well run and brilliant staff. The carers and nurses are all very good. The sister in charge of my mum's ward (Medway) is particularly good.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum has been very happy here, putting on weight, which was needed.
The staff here are always very happy, helpful and caring. Couldn't ask for better people to be looking after her and I am always happy to leave her, knowing she is in good and caring hands.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Emily Wilson, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 04 Apr 2017:

Thank you so much for sharing your lovely review with us, I am so pleased that you are happy with Ghyll Grove and the support they are providing your Mum with. The Bupa Customer Care Team.

In a few short months the carers at Thames House have managed to turn my Grandad's downhill struggle with Alzheimer's around to a more positive journey. Each week I notice a subtle perk in his mood and attitude, he is back to a healthier weight, he always seems content and comfortable around the carers. Given he has his off days but the carers always know how to talk to him and how to best ease his mind. The rooms and communal areas are always clean.
We all have peace of mind knowing he is being very well looked after.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

It is a breath of fresh air to see my husband settled and the care he is receiving since being at Ghyll Grove Care Home after being discharged from hospital. Having been to look at other places, some of which I wouldn't let my dog stay in! If I had read the report before seeing Ghyll Grove Care Home I would have been doubtful as whether it would fit the bill but it is wonderful! Perhaps more interest should go to end of life care in the hospital, it was disgusting.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Jayne Duck, Customer service administrator at Ghyll Grove Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

After waiting 6 hours for an ambulance to take my mum to hospital, I was told that because I wanted an experienced member of staff to accompany her, I would be charged because they were short staffed. No one informed me where my mum was at the hospital and still no one has contacted me since 23.12.16. On Xmas eve, I located my mum and stayed with her till her dying breath. Still, no one has contacted me from the home which is totally disrespectful and unacceptable.

My mum was resident for over 3 years and the only call I had was from the office to find out the whereabouts of my mum's funeral and to say sorry they hadn't sent a card because they had run out! Unbelievable.

My family and I are totally disgusted at the lack of respect and communication and I do not want your card, flowers or attendance at our beloved mum's funeral. My brothers and I collected our mum's belongings from the home and no one said a word of condolence except for one lady who is totally embarrased for you all. Shame on you.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   1.8 out of 5

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 19 Jan 2017:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or calling 0113 381 6293 so that we can discuss this feedback further? Please accept our condolences.

My mother moved into the care home just over a year ago after living for many years in her own home, with the normal reluctance to move into care, she has been pleasantly surprised how well it has worked out.
She has found the staff and the and the support to be of a high standard and very caring.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The home is a warm and friendly place and they make sure everyone is welcome. There is also entertainment for the Residents as well as their families at certain times and trips out if residents would like. There is also company for residents who otherwise would be on their own and would possibly not look after themselves.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum has been living here since 2015. Staff have been great but the turnover of staff is high which is unsettling for mum. Staff to patient ratio often appear inadequate. Mum's room is fine. Not en-suite as we were led to believe. Also the door furniture is broken and not repaired since she has moved in. My biggest disappointment is in how run down this house has become. Where are the handymen? Curtains and poles falling down walls scuffed. Furniture delivered and not made up and used.

How likely would you be to recommend Ghyll Grove Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 21 Jun 2016:

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

After visiting and checking other care homes I was very pleasantly impressed on my first visit. The staff are all open, friendly and helpful. My fathers accommodation is very good, always clean and tidy, he is very well looked after by the carers who are a happy crowd.
Another bonus is their laundry system - done daily and all residents clothes are clearly marked.
My father, unfortunately is immobile but whenever I visit, he is always washed, dressed and either in a chair bed in his room or the lounge. If I ever have any queries, whoever I speak to helps cheerily and promptly.
All in all - given our situation, I don't think I would have found anywhere better for my fathers care.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Friendly staff, very efficient, any health issues with mum I have been informed of. Was able to leave mum for extended times in the knowledge she is in safe hands which has been a great peace of mind. Mum is relaxed, happy and quiet at home. Since being at Ghyll Grove her health has improved due to the care and diet. I have had no issues and am very pleased, so much so that I have recommended the home to others.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Ghyll Grove Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Sister is a resident at 'Kennett House' and is very settled and the happiest I have seen her in a long while. I am very impressed with the outstanding care Charlotte and her team give. I have visited at various times of the Day and without fail there are members of Staff giving excellent care to all residents including activities to keep them busy.
The Food is very good and my Sister has had a problem with eating so I was particularly
pleased to see her finish meals. The Rooms are light and clean each with their own washing facilities. There is nothing I can find fault with. Excellent!
Thank you Charlotte and team.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Well cared for great attention, kept clean, well fed with good diet, excellent staff. My friend was very happy to be looked after by such caring people. The home always discussed the needs of my friend with me.

How likely would you be to recommend Ghyll Grove Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Submit a Review for Ghyll Grove Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ghyll Grove Care Home