Revitalise Jubilee Lodge, Chigwell, Essex
Revitalise Jubilee Lodge, Chigwell, Essex
Revitalise Jubilee Lodge, Chigwell, Essex

Revitalise delivers breaks that go far beyond traditional respite care, by offering a range of themed breaks complete with daytime excursions, in-house activities and entertainment that gives the centres a unique holiday atmosphere.

Revitalise specialises in providing respite holidays for adults with physical disabilities as well as Alzheimer’s and dementia, with 24 hour on call nursing care and over 50 years experience catering for over 150 different disabilities.

Jubilee Lodge is a spacious centre, situated close to the bustling sights of London. The centre features a well appointed lounge as well as a quiet inner courtyard. Whether guests want to socialise or relax, the choice is theirs.

Jubilee Lodge has provision for dual and single occupancy. Guests have a call system and television in their bedroom, as well as en-suite bathrooms with assisted bathing. Specialist equipment including hoists and profiling beds are available on request.

Group: Revitalise Respite Holidays

Person in charge: Terry Gray (General Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cerebral Palsy • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Spina Bifida & Hydrocephalus • Stroke

Admission Information: Holiday centre/respite care only. Ages 18+.

Single Rooms: 26

Shared Rooms: 5

Rooms with ensuite WC: 31

Facilities & Services: Respite Care • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Revitalise Jubilee Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Revitalise Jubilee Lodge has a Review Score of 9.5 (9.511)

The Review Score of 9.5 (maximum of 10) for Revitalise Jubilee Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Revitalise Jubilee Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Revitalise Jubilee Lodge is calculated as follows: ( (100 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.694 Points relating to the number of positive Reviews for Revitalise Jubilee Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.2 Target = 0.694

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Revitalise Jubilee Lodge?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Revitalise Jubilee Lodge

  • Resident / Service User
    6
  • Respite Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1

Again, I had a wonderful two week holiday at Jubilee Lodge. All of the staff are very attentive, friendly and helpful. The accommodation and food are great. The trips out are interesting and fun. In-house entertainment is very good. I would recommend it to anyone who wants a break with no worries.

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Paz, Marketing Manager at Revitalise Jubilee Lodge responded to this review on 16 Oct 2017:

Hello Ann,
Thank you so much for your feedback, which will be passed onto the team at Jubilee Lodge! We look forward to welcoming you again soon.

I always have a wonderful time at Jubilee Lodge, the staff and volunteers are fantastic. Such a friendly atmosphere. Love the trips out and the entertainment in the evening. Always come back to feeling refreshed and a lot happier. I made some really special friends and feel part of a family!

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Louise Paz, Marketing Manager at Revitalise Jubilee Lodge responded to this review on 25 Aug 2017:

Dear Emma,
Thank you so much for your feedback, we're delighted to hear you enjoy your holidays at Jubilee Lodge! Looking forward to seeing you there again soon.

Very helpful and very nice staff. Already planning my next trip. The food was excellent and the building was really clean. Even though I only managed one of the trips, due to tiredness, it was really good.

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Paz, Marketing Manager at Revitalise Jubilee Lodge responded to this review on 06 Jun 2017:

Thank you so much for your feedback! We look forward to welcoming you back to Jubilee Lodge again soon.
The Revitalise Team

I have regular respite care breaks at Jubilee Lodge and find the accommodation comfortable to my needs as a severely physically disable full wheelchair used. The staff ar always welcoming, friendly and helpful.
I do, however, find the breaks expensive especially as I have to pay for trips and outings on top of the fees and we are only allowed to go on three outings in any one week. The high cost limits the amount of respite I can have.

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Louise Paz, Marketing Manager at Revitalise Jubilee Lodge responded to this review on 30 Jan 2017:

Hello, thank you very much for your feedback, we were pleased to hear that you enjoy your holidays to Jubilee Lodge! In regards to funding, please be advised there are many ways in which you can receive financial help to afford a respite holiday, sometimes we can even offer support ourselves. Please just contact our bookings team for further details.

An ideal place to relax and have a good time. Facilities are excellent and there is a good range of day excursions and evening entertainment within the Lodge.
I enjoyed it so much that I decided to stay on for the second week!
All of the people there - professional staff, long-term volunteers and short-term volunteers - are all so friendly and willing to help.

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Paz, Marketing Manager at Revitalise Jubilee Lodge responded to this review on 22 Dec 2016:

Hello, thank you very much for your kind comments which have been forwarded to the team at Jubilee Lodge. We look forward to welcoming you again soon!

Could do with a shop and cash machine.

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Ranger, Marketing Manager at Revitalise Jubilee Lodge responded to this review on 10 Jun 2016:

Thank you for your feedback, we look forward to welcoming you again soon!

Very good experience, enjoyed it a lot. The going out trips were very good. Overall the atmosphere was very good. I am planning to come for longer in summer.

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Ranger, Marketing Manager at Revitalise Jubilee Lodge responded to this review on 31 May 2016:

Thank you very much for your feedback, we're so pleased to hear you enjoyed your stay and we look forward to welcoming you back in the summer!

This was my third visit to Jubilee Lodge for 1 weeks holiday. I arrived knowing nobody and when I left a week later, I knew everybody. The care I received was excellent as was the food and accommodation. I made loads of new friends and enjoyed having access to some lovely young people who were there to help.

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kelly Lawrence, Marketing Executive at Revitalise Jubilee Lodge responded to this review on 16 Nov 2015:

Hi John, that's great that you met everyone and made plenty of friends while you were there. We look forward to seeing you again next time! Thanks, Kelly

My wife and I spent a week at Jubilee Lodge which was 'Alzheimer's Week'. I think I can speak for both of us when I say it was a very enjoyable time for us and we benefited in all sorts of ways because of it. The staff were first class, helpful, full of fun, but at the same time, caring and sympathetic to the needs of all of us, carers and their charges, partners etc. The mealtimes were a joy and the food was good and the service excellent. Each days excursions were a delight and covered a wide range of places of interest. Medical care was on hand 24 hours a day and nurses were delightful. What more can you say but thanks to Revilatise for a memorable holiday. Here's to the next time!

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Kelly Lawrence, Marketing Executive at Revitalise Jubilee Lodge responded to this review on 16 Oct 2015:

Thank you Reginald for your kind words. We were happy to host you and your wife and look forward to seeing you again. Kind regards, Kelly

I always enjoy my breaks at Revitalise, I like being taken out by the carers, shopping and visiting the seaside. I always have nice carers and always look forward to my breaks, so mum can have some time to herself, as she has now looked after me since I was 13, and mum is now 81. I am looking forward to November for my 3rd break this year.

How likely would you be to recommend Revitalise Jubilee Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kelly Lawrence, Marketing Executive at Revitalise Jubilee Lodge responded to this review on 11 Sep 2015:

Hi Kim,
Thank you for your review. We are so pleased to hear that you had a great time at Jubilee Lodge and on the excursions. I trust that your mum had a lovely time on her holiday too :) We are looking forward to seeing you again in November.
Regards,
Kelly

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