






Primecare promotes both comfort and independence. The focus is always on understanding each resident as a person first - their history, their preferences and the routines that help them feel secure and valued.
The environment has been thoughtfully designed to feel bright, calm and homely. Bedrooms are light and airy, many overlooking the garden, while shared lounges and dining spaces provide welcoming areas to socialise, enjoy meals and take part in...
Care Provided by Primecare
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Primecare for full pricing details and T&Cs.
Contact Primecare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1999
Room Information
- Single Rooms (34)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (34)
Primecare Reviews (18)
Primecare has a Review Score of 9.5 (9.488) out of 10, based on 12 reviews in the last 2 years.
Over all time Primecare has 18 reviews.
From the day first visited and we saw the happienss & joy in the reception hall. Thanks to a dedicated activities assistant.
Sadly, mum passed away but the care she received and the support to us was brilliant. We couldn't jave asked for more.
It means so much to hear that you felt supported from your first visit and that our team made a positive difference during such a difficult time. Thank you for trusting us with your mum's care. Your lovely feedback will be shared with the whole team.
A pleasure to visit my aunt. The staff are always obliging and friendly. We are able to sit in the lounge upstairs (if available) or in the dining room so as not to be in the way of others. The best thing to us is having a member of staff entertaining the residents all day. Brilliant, have visited many homes but not seen that before. A big plus in my view.
Thank you for your lovely review. We're delighted that visiting your aunt is a positive experience and that our team's friendliness and attentiveness make a difference. It's wonderful to hear that you enjoy the activities and entertainment we provide-keeping residents engaged and happy is very important to us.
I have been coming to this care home to visit my aunt regularly and staff are lovely, always have time to chat or sort any requests. My aunt loves it. So many activities should they wish to participate in. Very friendly atmosphere.
Thank you so much for sharing your experience! We're thrilled to hear that your aunt enjoys her time with us and that our team has been welcoming and attentive. Creating a friendly atmosphere with engaging activities is very important to us, and it's wonderful to know it's making a difference. We really appreciate your kind words!
My wife has been a resident at Primecare for a year now, and in that time she has settled very well. The staff are all very kind and considerate, this has allowed my wife to relax in what is a very calm, homely atmosphere. Her anxiety has eased and she is willing to participate in some of the many and varied activities. Her room is always clean and tidy and is comfortable with the added bonus of the view onto the garden. The food is excellent with a varied menu (I was fortunate to enjoy Christmas dinner with her). My deepest thanks to everyone.
Thank you so much for your lovely review. We're delighted to hear that your wife has settled in so well and is enjoying a calm, homely environment and our engaging activities. It's wonderful to know that our team's care, her comfortable room, and our meals are making a positive difference. Your...
My mother spent her last few days at Primecare until she passed away. The palliative care that she was given was of the highest standard. The holistic support from every member of staff for my mum and the whole family has been outstanding. This included working with outside agencies. As a family we were shown empathy, kindness and understanding throughout my mum's care from the very start to the very end. The manager and her staff have been truly amazing.
We are honoured that we could support your mother and your family during such a difficult time. It's lovely to hear that the care, empathy and support from our team and the outside agencies we work with made a difference. Your kind words about our team mean so much to us and we are grateful for the trust you placed in us.
My relative was in prime care for just under a year until unfortunately he passed away. I would to thank all of the carers and staff at Prime Care. They were very kind and provided excellent care. Communication was very efficient. I highly recommend. He was always telling me how happy he was there and how kind all of the staff were. If you are looking at care homes please go and visit Prime Care as you will be pleasantly surprised. I wouldn't hesitate to use them in the future.
My mother in law spent her last few months at Primecare after months of hospital and community care . From the very first day of her arrival every member of staff, domestics ,kitchen, carers, seniors as well as management we're exceptionally welcoming. Nothing was to much trouble. The home on every visit, which was daily, was always extremely clean. All staff were nothing less than exceptional with the standard of care delivered, not just to my mother in law but all the residents. I would often hear interaction between the residents and staff which was consistently respectful, compassionate and person centred. The staff were always very open and informative ,keeping us informed every step of the way . As a family we feel so grateful to each and every member of staff for the wonderful care delivered to my mother in law every day until the end. Thank you all for everything . We as a family can honestly say that standard of care is second to none . Thankyou Primecare .
Mum has been a resident at Primecare Vange for over three months now and the care she has received has been nothing short of exceptional. Even departments such as the Cleaning team have taken time to sit in her room and talk to her and even do things like mend her phone and television. I must admit that I often feel rather a nuisance when I ask the Catering team for a cup of tea for Mum when they are really busy, but it is always readily delivered with a smile. Another thing I like about Primecare is the interaction between the residents and the staff - every single day there is always a different event taking place in the communal lounge area, whether it's a quiz, or an exercise class or singers coming to perform - none of the residents are just left to languish! So, from the general manager down (she also assists wherever needed when they are short of staff as well) I would thoroughly recommend this superb care to anyone.
There have been a couple of management changes and staffing appears to be an issue with continuous changes.
However despite the changes my mum is being well looked after, her dietary needs are reviewed monthly and any issues/accidents are reported to me immediately.
The carers there are kind and thoughtful, my only disappointment is that the community member of staff does not stay long. They have good ideas and get residents engaged then leave.
The staff has now organised events during the month which are good.
All staff are very helpful. Whenever we asked them they straight away helped us. The lovely senior team especially three of them in particular keep us updated about Mom's care and well-being. We are very happy that the senior team never let the care team down and provided the best quality of care possible. The managers lead their team in well professional manner with no compromise to the care aspect.
The rooms/equipment/furnishings are fairly modern & well looked after. The cleaning regime is excellent, and a continuous operation - I have chatted to several cleaners they genuinely enjoy working here and being key to the overall team.
Nursing - it must be challenging frustrating hard work at times, yet the nurses are clearly happy, diligent, kind & respectful to the residents. They keep Dad clean, fed, and watered, clean pyjamas every day, and he is being well looked after.
The senior nurses, three in particular & others are all very professional, keep me informed by phone & talk knowledgeably about Dad's care & condition. When I visit the deputy manager, running the care team, this gives me confidence that Dad is being cared for to a high standard.
It's a difficult time for the family, but a visit to see Dad is always helped by seeing this happy team at work and talking to them.
It is never easy to have to put your loved one into the care of others. However I found the care home to be spotlessly clean on a daily basis and the staff warm and friendly and hard working. There were no restrictions to visiting hours and we were often given tea and biscuits during visits. Any problems or concerns were quickly addressed and resolved and the team kept us fully informed at all times when the health and care needs of Mum needed to be attended to. Mum was always treated with dignity and respect. I would have no hesitation in recommending this care home.
Then the residents were in a situation where new staff didn't know them and the "care"; element had gone. They go through the motions but there seems to be no empathy with residents or family. They say the right things but it doesn't translate into meaningful action.
As an example the care staff were all aware of my husband's condition (dementia and Parkinson's) and his inability to walk but a walking frame was placed in front of his armchair. He tried to rise from the chair in an attempt to use the frame clearly thinking it had been placed there for him, he would not have done so quietly and the staff in the room would have heard him. He fell and was hospitalised with severe bruising and injuries. He died shortly afterwards.
Do not put trust in this home.
Like home. This has taken a great burden off myself and helps to know she is cared for and comfortable. Thank you to all at PrimeCare.
I have witnessed residents being outrightly ignored and left to wet themselves in the lounge.
My grandparent was meant to have 1 on 1 care for a period of time yet were found outside, fallen over a bannister and in need of an ambulance, they were not found for a considerable amount of time.
There are a few members of staff that are amazing but they cannot balance out the utter disgrace that is Primecare.
The managers, current and previous all need reporting.
I would like to sincerely apologize for the experience that your grand parent and your family received under our care. Our aim is always to provide the best possible care to all our residents and building trusting relationships with the families involved. I would like to ask if possible when it is...
I cannot praise the home enough. The staff are wonderful, and nothing is too much trouble. It's always so clean. My mum's room is always spotless, and her clothes are put away in order. The activity gentleman is always planning activities for them to do. He has such a lovely personality. I love the way he interacts with our mum, age 95 years.
The food is always cooked and presented well. Thank you so much to each and every staff member.
We as a family wish to express our gratitude and thanks to all the care home staff for their dedication in providing my mother with the dignity and respect that she deserved. Many thanks again to you all.
My sister had been a resident from November 2017 until her death today - unfortunately, in hospital with no criticism to the home- the care she received at the home was exemplary and even though she found life in a community setting difficult she was treated with respect care and dignity. I know she was not the easiest of residents, she wasn’t that easy with me, but she really did appreciate all you did for her. Many thanks for all you did for her. Please convene our thanks to all the staff,
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 February 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Primecare.
There are no upcoming events for Primecare.
Awards / Recognitions (9)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Accreditations
There are no accreditations posted yet for Primecare.
Meet the Team (1)

Welcome to Primecare, a care home in Basildon. Life here has an easy, cheerful rhythm: share breakfast stories, and join in activities like quizzes, crafts, and music sessions. I believe care should be personal. We get to know each resident's hobbies, their faith, their little quirks, and we build their care around that. Independence matters here, and so does having a laugh. Families are always welcome, so pop in anytime.
Frequently Asked Questions about Primecare
What types of Care is Primecare registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Primecare have?
There are 34 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Primecare?
Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Primecare to the centre of Basildon?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primecare to verify any information. View our terms and conditions. Primecare has an Enhanced Service -more info.