Primecare

62 Downs Grove, Vange, Basildon SS16 4QL
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9.3 17 Reviews
  • Primecare, Basildon
Primecare promotes both comfort and independence. The focus is always on understanding each resident as a person first - their history, their preferences and the routines that help them feel secure and valued.

The environment has been thoughtfully designed to feel bright, calm and homely. Bedrooms are light and airy, many overlooking the garden, while shared lounges and dining spaces provide welcoming areas to socialise, enjoy meals and take part in daily activities. The secure garden creates additional space for relaxation, fresh air and quality time with visiting family and friends.

At the heart of Primecare is a strong sense of community. The team works closely with residents and their families to ensure care is genuinely person-centred, with support shaped around individual lifestyles rather than a standard routine. From freshly prepared meals to crafts, music sessions and local outings, daily life is enriched with meaningful opportunities.

Families are warmly invited to visit, meet the team and experience firsthand the supportive and friendly atmosphere that makes Primecare feel like home.
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Care Provided by Primecare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • Self-Funded Nursing Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1199
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

The price(s) shown are provided by the care home. Contact Primecare for full pricing details and T&Cs.

Contact Primecare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Primecare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Michelle Seymour (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (34)

Primecare Reviews (17)

9.3

Primecare has a Review Score of 9.3 (9.271) out of 10, based on 12 reviews in the last 2 years.
Over all time Primecare has 17 reviews.

Overall Experience
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Reviewer Connection to Primecare
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Total of 17, showing 1-17
Review from J K (Niece of Resident) published on 1 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasure to visit my aunt. The staff are always obliging and friendly. We are able to sit in the lounge upstairs (if available) or in the dining room so as not to be in the way of others. The best thing to us is having a member of staff entertaining the residents all day. Brilliant, have visited many
homes but not seen that before. A big plus in my view.
Reply from Jenni Laffoley, Head of Marketing at PrimecareThank you for your lovely review. We're delighted that visiting your aunt is a positive experience and that our team's friendliness and attentiveness make a difference. It's wonderful to hear that you enjoy the activities and entertainment we provide-keeping residents engaged and happy is very important to us.
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Review from Angela H (Niece of Resident) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to this care home to visit my aunt regularly and staff are lovely, always have time to chat or sort any requests. My aunt loves it. So many activities should they wish to participate in. Very friendly atmosphere.
Reply from Jenni Laffoley, Marketing Coordinator at PrimecareThank you so much for sharing your experience! We're thrilled to hear that your aunt enjoys her time with us and that our team has been welcoming and attentive. Creating a friendly atmosphere with engaging activities is very important to us, and it's wonderful to know it's making a difference. We really appreciate your kind words!
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Review from David P (Husband of Resident) published on 23 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Primecare for a year now, and in that time she has settled very well. The staff are all very kind and considerate, this has allowed my wife to relax in what is a very calm, homely atmosphere. Her anxiety has eased and she is willing to participate in some of the many and
varied activities. Her room is always clean and tidy and is comfortable with the added bonus of the view onto the garden. The food is excellent with a varied menu (I was fortunate to enjoy Christmas dinner with her). My deepest thanks to everyone.
Reply from Jenni Laffoley, Marketing Coordinator at PrimecareThank you so much for your lovely review. We're delighted to hear that your wife has settled in so well and is enjoying a calm, homely environment and our engaging activities. It's wonderful to know that our team's care, her comfortable room, and our meals are making a positive difference. Your kind words mean a great deal to all of us, and we really appreciate you taking the time to share your experience.
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Review from K M (Daughter of Resident) published on 17 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her last few days at Primecare until she passed away. The palliative care that she was given was of the highest standard. The holistic support from every member of staff for my mum and the whole family has been outstanding. This included working with outside agencies. As a family we
were shown empathy, kindness and understanding throughout my mum's care from the very start to the very end. The manager and her staff have been truly amazing.
Reply from Jenni Laffoley, Head of Marketing at PrimecareWe are honoured that we could support your mother and your family during such a difficult time. It's lovely to hear that the care, empathy and support from our team and the outside agencies we work with made a difference. Your kind words about our team mean so much to us and we are grateful for the trust you placed in us.
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Review from Keith N (Power of Attorney of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative was in prime care for just under a year until unfortunately he passed away. I would to thank all of the carers and staff at Prime Care. They were very kind and provided excellent care. Communication was very efficient. I highly recommend. He was always telling me how happy he was there and
how kind all of the staff were. If you are looking at care homes please go and visit Prime Care as you will be pleasantly surprised. I wouldn't hesitate to use them in the future.
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Review from K M (Daughter-in-law of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law spent her last few months at Primecare after months of hospital and community care . From the very first day of her arrival every member of staff, domestics ,kitchen, carers, seniors as well as management we're exceptionally welcoming. Nothing was to much trouble. The home on every
visit, which was daily, was always extremely clean. All staff were nothing less than exceptional with the standard of care delivered, not just to my mother in law but all the residents. I would often hear interaction between the residents and staff which was consistently respectful, compassionate and person centred. The staff were always very open and informative ,keeping us informed every step of the way . As a family we feel so grateful to each and every member of staff for the wonderful care delivered to my mother in law every day until the end. Thank you all for everything . We as a family can honestly say that standard of care is second to none . Thankyou Primecare .
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Review from A D (Son of Resident) published on 25 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Primecare Vange for over three months now and the care she has received has been nothing short of exceptional. Even departments such as the Cleaning team have taken time to sit in her room and talk to her and even do things like mend her phone and television. I must admit
that I often feel rather a nuisance when I ask the Catering team for a cup of tea for Mum when they are really busy, but it is always readily delivered with a smile. Another thing I like about Primecare is the interaction between the residents and the staff - every single day there is always a different event taking place in the communal lounge area, whether it's a quiz, or an exercise class or singers coming to perform - none of the residents are just left to languish! So, from the general manager down (she also assists wherever needed when they are short of staff as well) I would thoroughly recommend this superb care to anyone.
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Review from Suman S (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very helpful. Whenever we asked them they straight away helped us. The lovely senior team especially three of them in particular keep us updated about Mom's care and well-being. We are very happy that the senior team never let the care team down and provided the best quality of care possible.
The managers lead their team in well professional manner with no compromise to the care aspect.
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Review from S H (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home is now being run well my mum has been there for 18 months.
There have been a couple of management changes and staffing appears to be an issue with continuous changes.
However despite the changes my mum is being well looked after, her dietary needs are reviewed monthly and any issues/accidents
are reported to me immediately.
The carers there are kind and thoughtful, my only disappointment is that the community member of staff does not stay long. They have good ideas and get residents engaged then leave.
The staff has now organised events during the month which are good.
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Review from Ray M (Son of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is comforting to know that Dad is in a caring, clean, professional, and happy care home.
The rooms/equipment/furnishings are fairly modern & well looked after. The cleaning regime is excellent, and a continuous operation - I have chatted to several cleaners they genuinely enjoy working here and
being key to the overall team.
Nursing - it must be challenging frustrating hard work at times, yet the nurses are clearly happy, diligent, kind & respectful to the residents. They keep Dad clean, fed, and watered, clean pyjamas every day, and he is being well looked after.
The senior nurses, three in particular & others are all very professional, keep me informed by phone & talk knowledgeably about Dad's care & condition. When I visit the deputy manager, running the care team, this gives me confidence that Dad is being cared for to a high standard.
It's a difficult time for the family, but a visit to see Dad is always helped by seeing this happy team at work and talking to them.
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Review from Michael T (Son of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is never easy to have to put your loved one into the care of others. However I found the care home to be spotlessly clean on a daily basis and the staff warm and friendly and hard working. There were no restrictions to visiting hours and we were often given tea and biscuits during visits. Any problems
or concerns were quickly addressed and resolved and the team kept us fully informed at all times when the health and care needs of Mum needed to be attended to. Mum was always treated with dignity and respect. I would have no hesitation in recommending this care home.
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Review from A C (Wife of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My husband was in Primecare for almost two years. The first year was good, then the staff changed. Two managers resigned and also dedicated carers were aware of the needs of residents.
Then the residents were in a situation where new staff didn't know them and the "care"; element had gone. They go
through the motions but there seems to be no empathy with residents or family. They say the right things but it doesn't translate into meaningful action.
As an example the care staff were all aware of my husband's condition (dementia and Parkinson's) and his inability to walk but a walking frame was placed in front of his armchair. He tried to rise from the chair in an attempt to use the frame clearly thinking it had been placed there for him, he would not have done so quietly and the staff in the room would have heard him. He fell and was hospitalised with severe bruising and injuries. He died shortly afterwards.
Do not put trust in this home.
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Review from Roy F (Grandson of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at PrimeCare for just over a year now. Cannot fault the staff are in any way, they are attentive and always go above and beyond to ensure residence requirements are met. The whole building is spotless and Nan tells me the food is very good as well, the staff have even gone out of their
way to get her special requests when she didn’t fancy anything from the menu. They have even decorated her room to make her feel comfortable and feel
Like home. This has taken a great burden off myself and helps to know she is cared for and comfortable. Thank you to all at PrimeCare.
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Review from C R (Granddaughter of Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
This care home will sell you the idea of an immaculate care home with the residents made to feel like they are at home. Do not be fooled! In 18 months my grandparent encountered 3 new managers and numerous turnover of care staff, along with an endless supply of agency staff who did not have an ounce
of care and compassion.
I have witnessed residents being outrightly ignored and left to wet themselves in the lounge.
My grandparent was meant to have 1 on 1 care for a period of time yet were found outside, fallen over a bannister and in need of an ambulance, they were not found for a considerable amount of time.
There are a few members of staff that are amazing but they cannot balance out the utter disgrace that is Primecare.
The managers, current and previous all need reporting.
Reply from The Manager, Home Manager at PrimecareI would like to sincerely apologize for the experience that your grand parent and your family received under our care. Our aim is always to provide the best possible care to all our residents and building trusting relationships with the families involved. I would like to ask if possible when it is most convenient for yourself to please come along for us to discuss this matter further in order for us to fully investigate and improve our service quality, alternatively if it is not possible to visit the home please kindly send me an email at primecaremanager@select-group.co.uk. I would be most grateful to discuss concerns in person.

Once again I sincerely apologize for the concerns raised, I do thank you for the review and feedback, hope to hear from you soon.

Kindest Regards - Christina ( Home Manager)
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Review from Linda M (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you, Primecare Vange.
I cannot praise the home enough. The staff are wonderful, and nothing is too much trouble. It's always so clean. My mum's room is always spotless, and her clothes are put away in order. The activity gentleman is always planning activities for them to do. He has such a lovely
personality. I love the way he interacts with our mum, age 95 years.
The food is always cooked and presented well. Thank you so much to each and every staff member.
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Review from Susan H (Daughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been a resident since 2012 and throughout these years she had received excellent care and attention, not only to her physical but also her mental welfare.
We as a family wish to express our gratitude and thanks to all the care home staff for their dedication in providing my mother with
the dignity and respect that she deserved. Many thanks again to you all.
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Review from Tina M (Sister of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had been a resident from November 2017 until her death today - unfortunately, in hospital with no criticism to the home- the care she received at the home was exemplary and even though she found life in a community setting difficult she was treated with respect care and dignity. I know she
was not the easiest of residents, she wasn’t that easy with me, but she really did appreciate all you did for her. Many thanks for all you did for her. Please convene our thanks to all the staff,
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Current Review Score: 9.3 (9.271)

Overview of Review Score

The Review Score of 9.3 (9.271) out of 10 for Primecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.496 for Primecare is calculated as follows: ( (94 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 141 Ratings = 4.496
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Primecare is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 05 May 2026

Rooms available. Please contact Primecare for more information

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Awards / Recognitions (9)

Meet the Team (1)

Michelle

Michelle Seymore

Job Title: Home Manager

Welcome to Primecare, a care home in Basildon. Life here has an easy, cheerful rhythm, share breakfast stories, and join in activities like quizzes, crafts, and music sessions. I believe care should be personal. We get to know each resident's hobbies, their faith, their little quirks, and we build their care around that. Independence matters here, and so does having a laugh. Families are always welcome, so pop in anytime.

Frequently Asked Questions about Primecare

What types of Care is Primecare registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Primecare have?

There are 34 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Primecare?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Primecare to the centre of Basildon?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primecare to verify any information. View our terms and conditions. Primecare has an Enhanced Service - more info.