Brendoncare Park Road

Park Road, Winchester SO23 7BE

Brendoncare Park Road has been specifically designed to enable older people to live independent, happy and fulfilling lives. Located in a quiet rural area of Winchester, it was founded during the 1950s to provide residential care for those who could no longer live independently at home, and has since been extended to provide two purpose-built nursing wings. It now provides total care for 46 residents.

Combining warmth and community spirit with professional expertise, the home enables residents to be cared for, secure in the knowledge that their individuality will be respected however frail they may become.

Brendoncare Park Road provides a home where older people can be helped to live as normally as possible and where the emphasis is on quality and enjoyment of life. The staff offer highly skilled nursing care and are proud to do so in an atmosphere where residents can feel they are still in charge of their own lives.

Group: Brendoncare Foundation

Person in charge: Hilary Mitchell (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 49

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brendoncare Park Road: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Brendoncare Park Road is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Brendoncare Park Road in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.416 for Brendoncare Park Road is calculated as follows: ( (83 Excellents x 5) + (86 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 178 Ratings = 4.416

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brendoncare Park Road is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Brendoncare Park Road has a Review Score of 9.4 (9.416) from 15 Reviews


Average Ratings

  • Excellent
    7
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brendoncare Park Road?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brendoncare Park Road

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The staff at Brendoncare were extremely supportive, caring and thoughtful about all aspects of my mother in law's care. Her needs were assessed on a daily basis and the staff always made the time to discuss her situation and welfare requirements with the family, and do everything possible to ensure that she was really well looked after, both in terms of her physical and social needs. The staff were extremely welcoming to all visitors and made them feel a valuable part of my mother in law's life. In the end stages of her life, the staff were extremely caring and sensitive, and they enable my mother in law's last few days to be a very calm and peaceful time for both her and the family.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.9 out of 5

Hilary Mitchell, Home Manager at Brendoncare Park Road responded to this review on 29 Mar 2018:

Many thanks for your kind words about the care your mother in law received from the team here at Brendoncare Park Road. It was a pleasure getting to know you.

My elderly mother has now been living at Brendoncare Park Road for two years and she is very happy and settled there. It was our 1st choice and as soon as we entered the care home we loved the atmosphere there. All the staff are so very welcoming and friendly. Every person you walk past greets you with a smile and has a little chat with you. They are all so helpful too if there is anything you need to ask about. All the carers and nurses do their best to look after my mother and nothing is too much trouble.
We've got to know them now after 2 years and they are all exceptional people. The lady on the front desk, despite being so very busy all the time always greets you with a smile and “Hello” and goes out of her way to help with anything. The activities organiser is also a lovely lady who always finds interesting things for the residents to do. The food is good and everywhere always looks clean. We are so happy with Brendoncare that we hope my mother will always be able to live there.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.8 out of 5

Hilary Mitchell, Home Manager, Brendoncare Park Road at Brendoncare Park Road responded to this review on 20 Feb 2018:

Thank you Susan for your lovely comments. We are so glad to hear your mother is happy at Brendoncare Park Road and it is great to hear such positive remarks about the team. We are also grateful to you for your piano playing and help at events - thank you!

The team at Brendoncare provided a professional, friendly and supportive home for my mother. All of the carers, nurses and staff were good, and many were outstanding in becoming real friends and going the extra mile to make my mother feel at home and cared for. These outstanding individuals have that valuable ability to treat their residents with respect without being patronising, and seeing the real person beneath the age and infirmity. They are able to do this while providing excellent nursing and care.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4 out of 5

Caroline Hedges, Marketing and Communications Officer at Brendoncare Park Road responded to this review on 25 Jan 2018:

Many thanks for your kind words about the care your mother received from the team at Brendoncare Park Road. Your mother was a lovely lady and we were pleased to be able to support her and your family at the end of her life.

My mother moved into Brendoncare in June 2017 and was warmly and sympathetically welcomed. All staff took care to emphasise that it was her home and she must feel at ease. Mum very quickly felt at home, referring to her 'dear friends at Brendoncare'. Sadly Mum became ill and died at the end of the year. She could not have received better care and her family are grateful that we could trust the lovely staff at times we could not be with her. We will miss our mother always and also miss visiting her in a home were always so welcomed in.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   3.9 out of 5

Hilary Mitchell, Home Manager at Brendoncare Park Road responded to this review on 15 Jan 2018:

Many thanks for your lovely review of Brendoncare Park Road. I am delighted that you felt your mother received the best possible care with us. It was our privilege to be able to care for her and we wish you all the very best.

Brendoncare Park Road has a wonderful reputation over many years and deservedly so. The management and staff operate with complete integrity, gravitas and warmth. I hold them in the highest regard and defer utterly to their advice and skills in their dealings with my father. He declares himself pleased and happy (he lived up north previously) until his current circumstances. I too weighed down with the responsibility of him, feel supported and important.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   5 out of 5

Hilary Mitchell, Home Manager at Brendoncare Park Road responded to this review on 05 Jan 2018:

Thank you so much for your lovely review of Brendoncare Park Road and your kind words. I am delighted to hear you are pleased with the care which your father receives and that he is happy in his home.

For three years Brendoncare Park Road cared for my very disabled friend absolutely excellently until his death a few days ago.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.1 out of 5

Hilary Mitchell, Home Manager at Brendoncare Park Road responded to this review on 06 Dec 2017:

Thank you for your lovely review of Brendoncare Park Road. It was our privilege to care for your friend. We wish you all the best.

I have been a resident of this home for nearly 9 years. At that time I was needing more support physically after five operations during the last 30 years. My family supported me knowing I would always have help on hand. I have been very happy here, the staff are helpful and cheerful, I now need more support which is no problem to them. The food is good and varied. I take part in most of the entertainment and outings.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.1 out of 5

Hilary Mitchell, Home Manager at Brendoncare Park Road responded to this review on 09 Nov 2017:

Thank you so much for your review of Brendoncare Park Road. I am delighted that you are happy with the care you receive and that you enjoy the food and activities.

My sister was discharged from hospital as needing a care home. My wife and I chose Brendoncare Park Road from a provided link in the Winchester area.
Our choice proved to be absolutely right and my sister who was not given a long life expectancy "blossomed" despite her illness and was happy and well-liked at the care home under the loving care that she received for 16 months until her death.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.5 out of 5

Nikki Burke, Peripatetic Manager at Brendoncare Park Road responded to this review on 18 Oct 2017:

Thank you for your review of Brendoncare Park Road and your kind comments. It was a privilege to be able to care for your sister and we wish you all the best.

An excellent home that suits my mother perfectly. It has a very friendly and welcoming atmosphere. Residents are not compelled to do anything. There are regular activities and my mother and her friends are keen participants, but others prefer to stay in their rooms and there is no compulsion to join in or sit in the lounge. My mother has a most attractive room overlooking the garden which has been renovated recently. Inevitably problems arise, but these are dealt with speedily and there is always someone one can speak to.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.2 out of 5

Hilary Mitchell, Home Manager at Brendoncare Park Road responded to this review on 21 Sep 2017:

Many thanks for your kind words about Brendoncare Park Road. The team is delighted to hear that you are pleased with the care your mother receives. We wish you all the best.

My father used this home for a week's respite care. Initially, he was well enough for us to take him out into the lovely garden in a wheelchair and even enjoyed joining in a music quiz with a visiting entertainer, but he then deteriorated and died a few days ago while I was at his bedside.

All the staff were wonderfully caring, both to my father and his visitors. The nurses talked through his palliative care with us, the carers looked after him really well, and other members of staff provided support and showed much concern. It is amazing how all the staff invested themselves in my father's care after knowing him for such a short period of time. What a wonderful nursing home this is.

I also spoke to an old neighbour who has been living in the nursing home for the last few months. She seemed very happy and had a similar view of the staff to what we had experienced in my father's short stay.
I would not hesitate to recommend it to others either for residential or respite use.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   5 out of 5

Hilary Mitchell, Home Manager at Brendoncare Park Road responded to this review on 09 Aug 2017:

Thank you for your review of Brendoncare Park Road and your kind words about the care which your father received here. It was our privilege to be able to provide the support needed and we wish you and your family all the very best.

My father chose to move into Brendoncare Park Road, a few years ago when he became too frail to live in his own house. Park Road was convenient for friends in the city to visit and for the family as we were some distance away. His room was comfortable and he was able to have some furniture and personal possessions/ pictures etc. and his own telephone line.
He was always well cared for and treated with kindness, respect, good humour and patience. There were no visiting restrictions and I frequently arrived unannounced. The staff were very welcoming, and there was a homely atmosphere.
There seemed to be regular events and outings for those who wished to go, but privacy was respected if they preferred quiet time in their room.
The staff were very professional and there was very good communication with them and other health professionals with the family. This was especially appreciated during his last days. Staff were very kind, sympathetic and helpfull.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.7 out of 5

Hilary Mitchell, Home Manager at Brendoncare Park Road responded to this review on 04 May 2017:

Thank you for your review and the kind comments about the care which your father received at Brendoncare Park Road. It was our privilege to be able to support him over the last few years and I wish you and your family all the best.

Mum came for what became 6 weeks of respite care after a serious operation at age 92. The staff are attentive, kind, thoughtful and expert and there are daily activities. There was a care plan and medication management was excellent and co-ordinated with the hospital. The room was clean and comfortable, the ethos supportive and encouraging but also flexible so that residents have freedom to go out etc. A particular plus was the quality of cooking - important to look forward to enjoying when daily life is constrained. She feared being in a nursing/care home, but after experiencing this will return if possible and with confidence to it when/if she needs it. And she had succeeded in recovering to return to her flat in supported living. Success!

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.4 out of 5

Elaine Warriner, Marketing and Communications Manager at Brendoncare Park Road responded to this review on 22 Mar 2017:

Thank you for taking the time to send in your feedback about Brendoncare Park Road and for your very kind words. Our team at the home were delighted to hear your comments about their care and approach and of course the meals from our catering team. They very much enjoyed having your mum to stay and helping her to achieve her aim of moving back to her flat. We wish both your mum and yourself all the best.

The staff made my father's last days as comfortable as one could wish. They respected his and our wish that he remain out of hopsital, but monitored his condition at all times, ensuring his comfort. When the end came their treatment of my sister and me was quietly professional, whilst being warm and supportive. They dealt with the immediate practicalities, which was especially helpful at such a difficult and confusing time.

How likely would you be to recommend Brendoncare Park Road? Likely

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Average Rating:   4 out of 5

Elaine Warriner, Marketing and Communications Manager at Brendoncare Park Road responded to this review on 31 Jan 2017:

Many thanks Louise for your kind words. It’s great feedback for our staff to know that they are looking after people and their families well at this most difficult time. All the best to you and your sister.

Superb care provided with great dignity. Ability to be flexible with emergency respite care.
Open visiting hours and relatives warmly welcomed. A variety of stimulating activities offered.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.6 out of 5

Elaine Warriner, Marketing and Communications Manager at Brendoncare Park Road responded to this review on 23 Nov 2016:

Thank you for your kind words and we wish you all the best. Many thanks, the team at Brendoncare Park Road.

Mum came to Brendoncare Park Road in October 2014 after spending one weeks respite care there earlier in the year. She moved here because she needed 24hr care and support. We looked at four other Nursing Homes in the area and made our decision after talking to staff and residents. One nursing home we visited, smelt as soon as you went in the front door. Brendoncare has always smelt fresh and has a happy atmosphere.

As Mum became weaker and was unable to support herself for bathing, eating and drinking the care just got better and better. All her friends commented on how well she was being looked after.

I tell everyone just how happy we have been having Mum there and cannot fault it in any way.

How likely would you be to recommend Brendoncare Park Road? Extremely Likely

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Average Rating:   4.2 out of 5

Caroline Hedges, Marketing & Communications Officer at Brendoncare Park Road responded to this review on 22 Jun 2016:

Thank you very much for taking the time to review the care received by your Mother at Brendoncare Park Road. We really appreciate the feedback. With best wishes to you and your family.

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