Fleetwood Lodge

Reading Road North, Fleet GU51 4AN

Fleetwood Lodge is situated in a beautiful scenic location in Fleet, Hampshire. The home has bright and airy bedrooms, two quiet rooms, a sensory room and a conservatory which is used as a communal lounge for the use of both residents and visitors.

Activities include daily exercise sessions, bingo, film nights, karaoke, board games and quiz nights. During the spring and summer months outings are arranged for shopping days, organised BBQ's, summer fayres and gardening.

The town centre is five minutes away, giving access to the indoor shopping centre and all of the local amenities you would expect to find in a large town.

The home provides residential, respite, convalescence care and permanent care.

Fleetwood Lodge is part of one of the UK's largest care providers, Larchwood Care

Group: Larchwood Care

Person in charge: Christine Terry (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Hindi, Nepali, Tagalog

Single Rooms: 37

Shared Rooms: 7

Rooms with ensuite WC: 5

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Fleetwood Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.5 (maximum of 10) for Fleetwood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Fleetwood Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Fleetwood Lodge is calculated as follows: ( (37 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.897 Points relating to the number of positive Reviews for Fleetwood Lodge is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10.2 Target = 0.294 , then divided by 2 = 0.147

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.5 Fleetwood Lodge has a Review Score of 6.5 (6.507) from 5 Reviews


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fleetwood Lodge?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fleetwood Lodge

  • Daughter-in-law of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Having to make that decision that a residential home was needed was heart breaking. My husband and I were lucky enough to come across Fleetwood Lodge. Leaving her there that first day was just heart breaking but the management and staff helped make it as painless as possible. The manager and deputies were fantastic at answering all our questions and nothing Is ever too much trouble.
It's been 6 months now and mum in law has settled in so well, she seems happy and has made friends. She is well cared for and always talks positively about the staff and home. The staff are committed and their passion to care shows both in their work and in their attitude and approach. They way they interact with the residents is with dignity and respect.
Thank you so very much to all the staff at Fleetwood Lodge, I know mum in law is happy and safe which is a great reassurance to us. I wouldn't hestitate to recommend Fleetwood Lodge to anyone looking for a dementia residential home.

How likely would you be to recommend Fleetwood Lodge? Extremely Likely

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Average Rating:   4 out of 5

When our dear Mum first had to go into residential care, last August, it was heartbreaking. Since then, Mum has settled in so well, and we know that the care our Mum receives at Fleetwood Lodge is second to none. It is a real home from home, and Mum is so well cared for, and always happy.
The food and menus are great, and Mum has actually gained weight these last few months! The ratio of staff to residents is excellent, and Mum is encouraged to eat, and assisted with feeding at every meal time, so that she receives the necessary nutrition. The staff interact so well with the residents; I can really feel the love that she receives from the carers - they are such a dedicated team. I can review her care plan any time I visit and it is always up to date, with how she has slept, how well she has eaten, and what she has done each day. I sleep well at night knowing mum is in safe hands. I would not hesitate to recommend this wonderful home.

How likely would you be to recommend Fleetwood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

The family is extremely grateful to Fleetwood Lodge for the wonderful care given to their elderly relative, in the final months of her life. The staff showed great patience and compassion, and often went over and above the call of duty. Every member of staff that we encountered from the manager, to carers, housekeeper & chef, were kind & thoughtful in every respect, not only looking after our relatives physical welfare but giving her fun and love whenever they could. We consider ourselves very fortunate to have found this care home.

How likely would you be to recommend Fleetwood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Would like to thank all the wonderful staff for the fantastic care and attention you have all given my nan. You made her last months happy and fun and made her comfortable and as pain free in her last 2 weeks. As somebody who works in care I know we only hear the bad stories and never about the good homes. You truly are a home with care workers who really care....thank you so much for all you did for nan xx

How likely would you be to recommend Fleetwood Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Care homes have come in for a lot of adverse media attention over recent years, possibly some of it justified.
However our experience of Fleetwood Lodge cannot be further from those bad reports.
Our Mother became a resident during the latter part of last year suffering from quite acute and rapidly accelerating dementia. The Manager and her team could not have been more patient or caring while Mother adjusted to life in her new home.
Yes she could be very difficult and obstinate however not once did any member of staff give us any cause for concern.
Sadly Mother died over last weekend, again the love, care and attention which she (and us) received in her final days was nothing short of exemplary.

How likely would you be to recommend Fleetwood Lodge? Extremely Likely

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Treated with Dignity

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Average Rating:   4.7 out of 5

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