Glen Heathers Nursing Home

48 Milvil Road, Lee-on-the-Solent PO13 9LX

Group: Saffronland Homes Ltd

Person in charge: Kelly Burrows (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: AIDS/HIV • Alzheimer's • Anorexia/Bulimia/Self Harming • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Dependant on assessment.

Single Rooms: 33

Shared Rooms: 10

Rooms with ensuite WC: 42

Weekly Charges Guide: Nursing Care Single £600 – £800 , Nursing Care Shared (per person) £530 – £650 (These prices are only a guideline, please contact Glen Heathers Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Glen Heathers Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Glen Heathers Nursing Home has a Review Score of 8.3 (8.268)

The Review Score of 8.3 (maximum of 10) for Glen Heathers Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Glen Heathers Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.829 for Glen Heathers Nursing Home is calculated as follows: ( (29 Excellents x 5) + (6 Goods x 4) ) ÷ 35 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.439 Points relating to the number of positive Reviews for Glen Heathers Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.6 Target = 0.189

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glen Heathers Nursing Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glen Heathers Nursing Home

  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1

Both my parents entered Glen Heathers as a result of age-related health issues approximately 3 years ago.
Sadly though my mother passed away within a couple of months and didn't have the opportunity to enjoy the facilities, but was well looked after in her last few months.
At that time and subsequently over the last 3 years my father has been there, I believe he has always been looked after very well, which has led to his continued good spirits, positive state of mind and generally good health.
I live abroad and call him on a weekly basis to make sure all is OK. Communication from the management and nursing staff in the care home when abroad is very good and more so from the hard working general staff and carers when I pay him visits is equally very good.

My last visit to the UK and the care home was only a few days ago and on each occasion all was fine and as expected, with my dad in very good spirits and with no complaints.

Long may he live and long may this be in Glen Heathers.

How likely would you be to recommend Glen Heathers Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Kelly Burrows, Registered Manager at Glen Heathers Nursing Home responded to this review on 20 Sep 2017:

Thank you for your kind words. It is nice to hear you have found your experience at Glenheathers a positive one.

We currently help recruit for Glen Heathers, they have been great to work with and have been really efficient and friendly. We keep in contact with them regularly to find out up to date vacancies and to check up on the progress of our candidates waiting to start with them. They have given candidates a chance even if they are wanting very few hours as other homes aren't always willing to be flexible and take on candidates needing these kind of hours. Overall, we are glad to do business with them and will continue to do so.

How likely would you be to recommend Glen Heathers Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My nan has been there several years now.

Absolutely lovely home with caring and friendly staff and a fantastic manager. Always clean, always tidy and they make sure each resident is made to feel special as well as the family members. Plenty of events going on, food is fantastic and they are faultless in letting you know when something is wrong that you need to know.

Feels like my nans home away from home and nothing is ever too much, even when I turn up at silly times!!!

Thank you everyone at Glen Heathers for treating my nan so very well.

How likely would you be to recommend Glen Heathers Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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