Revitalise Netley Waterside House

Abbey Hill, Netley Abbey, Southampton SO31 5FA

Revitalise Netley Waterside House, Southampton, Hampshire
Revitalise Netley Waterside House, Southampton, Hampshire
Revitalise Netley Waterside House, Southampton, Hampshire

Revitalise delivers breaks that go far beyond traditional respite care, by offering an excellent range of themed breaks complete with daytime excursions, in-house activities and entertainment that give the centres a unique holiday atmosphere.

Revitalise specialises in providing respite holidays for adults with physical disabilities as well as Alzheimer’s and dementia, with 24 hour on call nursing care and over 50 years experience catering for over 150 different disabilities.

Netley offers unparalleled views of Southampton Water and is situated just a stone’s throw away from many of the best attractions in Hampshire. Whether guests want to socialise or relax, the choice is theirs. Netley has provision for both dual and single occupancy. Guests have a call system and television in their bedroom, as well as en-suite bathrooms with assisted bathing. Specialist equipment including hoists and profiling beds are available on request.

Group: Revitalise Respite Holidays

Person in charge: Esther Mailley (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cerebral Palsy • Epilepsy • Head/Brain Injury • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Spina Bifida & Hydrocephalus • Stroke

Admission Information: Holiday centre/respite care only. Ages 18+.

Single Rooms: 31

Shared Rooms: 4

Rooms with ensuite WC: 29

Facilities & Services: Respite Care • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Revitalise Netley Waterside House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Revitalise Netley Waterside House has a Review Score of 8.7 (8.737)

The Review Score of 8.7 (maximum of 10) for Revitalise Netley Waterside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Revitalise Netley Waterside House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.852 for Revitalise Netley Waterside House is calculated as follows: ( (93 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.885 Points relating to the number of positive Reviews for Revitalise Netley Waterside House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.8 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Revitalise Netley Waterside House?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Revitalise Netley Waterside House

  • Resident / Service User
    4
  • Wife of Resident/Service User
    2
  • Father of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Mother of Resident/Service User
    1
  • more

My husband and I were very impressed with the Revitalise Netley near Southampton. Myself needed a break from my husband. Brilliant, very caring from top to bottom. Beds and room- comfortable being able to be on our own but not "on our own". The lounges- comfortable. Atmosphere- very friendly and it was good to get to talk to the other residents. The catering- wonderful, nothing forgotten and delightfully presented. Trips out- well organised and caring. Yes, we would certainly recommend Revitalise Netley a big thank you to all concerned.

How likely would you be to recommend Revitalise Netley Waterside House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Louise Paz, Marketing Manager at Revitalise Netley Waterside House responded to this review on 13 Jun 2017:

Thank you so much for your feedback, which will be passed onto the team at Netley Waterside House. We hope to welcome you there again soon!

Netley is a great place for a holiday,great entertainment, trips around the area, great food freshly cooked,carers and nurses available 24/7, the grounds are lovely,sea view from most rooms.I would thoroughly recommend it.

How likely would you be to recommend Revitalise Netley Waterside House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I stayed at Revitalise Netley Waterside House recently and I really enjoyed my stay. The staff are so friendly and really take the time to listen to your needs. Though I only used it as a base as I was visiting my daughter in Poole, they had trips every day and live music in the evening, but if that's not your thing then you can retreat to your bedroom to watch TV. The food was great and you get 2 choices. Be it at breakfast or dinner to choose from, and also lovely puddings. Would like to pass on my thanks to all the carers and the young German volunteer who looked after me, will see you again next year sometime.

How likely would you be to recommend Revitalise Netley Waterside House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Louise Ranger, Marketing Manager at Revitalise Netley Waterside House responded to this review on 03 Oct 2016:

Thank you for your lovely feedback about your stay at Netley, which has been passed onto the team at the centre. We are so pleased you enjoyed your stay and look forward to welcoming you again!

My daughter has been visiting Waterside House annually for over ten years. She loves staying there, the staff are friendly and caring; she is welcomed by name every time. The rooms and the routine are comfortingly familiar, but each year the activities are different and interesting.
Her visits to Waterside House are eagerly anticipated and, so far, have always lived up to expectations.

How likely would you be to recommend Revitalise Netley Waterside House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I found the combination of volunteers, both on their first stay and those who were effectively training along with the paid care and nursing staff worked incredibly well, and despite the turnover – one could not distinguish new volunteers from long-experienced staff. The volunteers never hesitated to help out, but at the same time were very conscious of being too helpful as to be intrusive.

I myself have worked in similar residential care, so have enough experience to make good judgements. In my opinion, the centre was incredibly well run, and even the obligatory procedures, such as medication, care planning and assessments, did not get in the way of our having fun and enjoying ourselves.

Other care providers would do well to see how things work at Waterside/Netley and to emulate some of the practices used.

How likely would you be to recommend Revitalise Netley Waterside House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Louise Ranger, Marketing Manager at Revitalise Netley Waterside House responded to this review on 03 Mar 2016:

Thank you so much for your feedback. We are so pleased to read your comments about your stay at Netley and will make sure they are passed onto the team! We hope to welcome you back again soon.

Very positive in everyway. So much so have booked again for March. Extremely helpful and efficient helpers. Food great!

How likely would you be to recommend Revitalise Netley Waterside House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kelly Lawrence, Marketing Executive at Revitalise Netley Waterside House responded to this review on 30 Oct 2015:

Hi Linda, thank you for your feedback. We are really pleased that you and your husband enjoyed yourselves. Thanks, Kelly

Our son had been going to Netley Waterside House for the last 20 years for two weeks a year and then four weeks a year. He loves it he is always happy to go, we are happy to leave him there for a week at a time and we often recommend Revitalise to people and we love seeing the collection pots and posters on the Doctors programmes in the afternoon.

How likely would you be to recommend Revitalise Netley Waterside House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kelly Lawrence, Marketing Executive at Revitalise Netley Waterside House responded to this review on 16 Oct 2015:

Wow, that is quite the recommendation! Twenty years is a long time and we are fortunate to have such loyal guests, such as your family. Thank you kindly, Kelly

From the moment I wheeled into Netley House I could see and feel the genuine friendly people and that is all staff, from the domestics all the way to the management. The centre manager who I would like to say a big 100% well done in making my stay there the best respite I have ever had you will be pressed to find another centre with staff like Netley. My room was brilliant, French windows open to a great garden which winds down to platform for views over Southam water with cruise liners as well!

How likely would you be to recommend Revitalise Netley Waterside House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kelly Lawrence, Marketing Executive at Revitalise Netley Waterside House responded to this review on 17 Sep 2015:

Thank you for your review Thomas. We are thrilled that you had such a great time and were able to enjoy the beautiful Southampton water. We hope to see you there again soon! Regards, Kelly

I find that there are a variety of places and choices of what you want to do e.g stay and birdwatch in the garden, go up to the park or beach. I was very glad to get the chance of going out to the Isle of Wight, Brighton and Eastleigh. I am very grateful for volunteers, should a member of staff become unavailable they can help you. More should volunteer and be able to do personal care. Love having a parker bath when I can. The cook/ chef listens to what you like and dislike and they do their best to suit your choice.

How likely would you be to recommend Revitalise Netley Waterside House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kelly Lawrence, Marketing Executive at Revitalise Netley Waterside House responded to this review on 11 Sep 2015:

Hi Dawn,
Thank you kindly for your fantastic review! The staff and volunteers do certainly try their best and we are glad that you appreciate the variety of activities on offer while on holiday at Netley Waterside Lodge. We look forward to hopefully welcoming you again soon :)
Regards,
Kelly

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