1-5 Nightingale Road, Southsea PO5 3JH
Group: Quality Care Management Ltd
Person in charge: Sharron Ball (Manager)
Local Authority / Social Services: Portsmouth City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Learning Disability • Old Age • Sensory Impairment • Substance Misuse
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Residential, Nursing and early dementia. Ages from 65 to 120.
Single Rooms: 16
Shared Rooms: 12
Rooms with ensuite WC: 3
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Queen Anne Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.4 out of 10 for Queen Anne Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Queen Anne Lodge in Google's Search Results – more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 48 months. (A 48 month period has been used as there were no positive reviews in the last 24 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for Queen Anne Lodge is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 1.563 Points relating to the number of positive Reviews for Queen Anne Lodge is based on 1 positive Reviews in the last 48 months and is calculated as follows:
3.00 = 3 then divided by 2 = 1.500
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125, then divided by 2 = 0.063
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
4.8 out of 5 from 1 Reviews over all timeQueen Anne Lodge has a Review Score of 6.4 (6.396) out of 10 and an Average Rating of
Review submitted on 21 October 2015 from a Website Submission by Avril A (Niece of Resident). on Wednesday 21 October 2015 . Relates to September 2015.
I am eternally grateful to all staff at Queen Anne Lodge who accepted my aunt literally at a minute's notice - I was going on holiday and the hospital had discharged her to home with an unacceptably inadequate care package. My aunt was unable to do anything for herself, having had 12 weeks in hospital - diagnosis of three fractures in her neck after 5 weeks. On her return home, she laid in bed for 6 days after discharge, totally immobile and no attempt was made to get her out of bed. The Manager of Queen Anne Lodge visited my aunt at home, did an assessment and was totally professional and reassuring. I did have misgivings about the situation, but when I returned from holiday, my aunt had improved beyond recognition, she had clean hair, was dressed every day, taken downstairs to have her lunch, is now able to sit up, give herself a drink, is bright and engaged. The staff treat my aunt like a human being, they are friendly, patient and kind not just to my aunt but with even the most demanding of residents.
The home is currently being renovated and when the alterations are complete, I am sure that all the options below will have "excellent" from me.
How likely would you be to recommend Queen Anne Lodge? Extremely Likely