Alexandra Care Home

Since my mother had left hospital and come to the care home, she has become a brighter person and very happy with the surroundings and care she is receiving. She seems to sleep better and feels safe and not lonely. She is very happy with mixing with other residents in the lounges. All in all, seems a new life for her.

She received very good care during her stay and I was contacted at any time required. Great team and highly recommend.

I am very pleased that my husband is in Alexandra Care Home. The staff and carers are very thoughtful and kind and are very kind with the dementia patients.

I am pleased with the standard of care my mother receives. The staff are friendly and attentive and I receive phone calls whenever an issue regarding her care occurs.

Unfortunately, mums condition worsened and she passed away a week later but in the short time Mum was in the home she was kept clean, made to feel as comfortable as possible and pain-free. The final arrangements were handled efficiently and with care. I only wish my mother could have moved to Alexandra Care Home earlier. Thank you to all of the staff.

I found the home warm, welcoming and very friendly. On visiting my aunt for the first time, I could see she was being extremely well looked after by very attentive staff. She felt warm, protected and was very relaxed.

My mother was previously a resident in another care home and was subject to a safeguarding issue. We are delighted she was accepted to Alexandra care home. All aspects of her care are first-class.

I am very pleased with the care my husband gets here on Jasmine Ward. All the staff are lovely and are consistent which I think makes a big difference as they know what my husband likes/dislikes.

The staff are extremely pleasant and kind. Variety of activities are available. Staff shortages over break times. Good choice of food on menus but sometimes there's a change to the menu on the day. Housekeeping is of a high standard. Management keep in close contact with staff and residents and are approachable.

My Auntie Margaret was very happy at Alexandra Care Home, in Hemel Hempstead. The staff were very caring and friendly. I was very impressed with the nurses reporting procedure. For the 18 months that she was there, I was kept aware of everything they did for her, changes to her health, medication etc. She loved her room, which was kept clean and tidy at all times and we were able to add a few personal touches for her. The entertainment staff kept her active and the kitchen staff seemed to go out of their way with personal touches, like birthday cakes etc. I would thoroughly recommend this home to anyone.

My father was only here for 6 days and those days were the longest and most stressful of my family's life. As I am not allowed to write my true thoughts, I will keep it short and sweet and simply say to not use this place if you want peace of mind. I am full of guilt for leaving my father here, and that will always be with me.

My overall experience of Alexandra Care Home is good. However, the home seems to have difficulty in dealing with noisy and disruptive residents.

Very clean and the food looks good.

The place was very clean.

My mum went to Alexandra Care Home after being in hospital for 2 months. She was very poorly with various things wrong with her. The settlement was challenging for her as this was her first time in care, but persistence by the staff has definitely paid off. The overall environment is warm and friendly, staff always listen to what you have to say. I recommend this care home.

The carers provide the best service possible to my nan. They always make sure she is clean, and well-fed and her overall well-being is good. They are very patient with her and always keep myself and my mother updated on any changes in how my nan is doing. All members of staff are very friendly and will do anything to make our visiting experience as optimal as it can be.

In a very challenging situation, Alexandra have provided my mum with first-class care in a deteriorating situation. The highest professionalism and care standards we have seen in a very long time. A superb team.

My mother has been cared for at Alexandra Care Home for the past 6 months and has quite complex needs including dementia. The staff have been amazing. They are kind, caring and treat her with dignity and respect. They are attentive and helpful and I think they are all wonderful. The care home is well run, clean and welcoming. I cannot praise the home enough.

Our mum was only at Alexander Care Home for a week before her death but the care she received was brilliant. We were not able to see her to start with because of Government covid restrictions but the staff were helpful on the phone and we were able to have video calls. The staff were so supportive to Mum and us.

My experience is limited but it appears to be quite good and everybody is very helpful.