Alexandra Care Home

46 Alexandra Road, Hemel Hempstead HP2 5BP
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9.7 78 Reviews
  • Alexandra Care Home, Hemel Hempstead
Alexandra Care Home provides high-quality residential, nursing, and dementia care for up to 75 residents, offering a warm and supportive environment close to Hemel Hempstead Hospital and Gadebridge Park. Its location, near public transport links, makes visiting family members convenient and stress-free.

In addition to long-term care, Alexandra also offers respite care, providing short-term stays for those needing extra support or recovery after illness or surgery. This service also gives caregivers a well-earned break, knowing their loved ones are in safe and caring hands.

The home features a lovely garden with colourful flower beds and a peaceful patio area, perfect for spending time with friends and family. In addition to the beautiful outdoor spaces, there are plenty of communal areas where residents can participate in both group and one-to-one activities, ensuring a vibrant and engaging lifestyle.

Dining at Alexandra is a highlight, with the chef and catering team creating nutritious and delicious meals from fresh, seasonal ingredients. A variety of meal choices are available daily, with all special dietary needs catered for.

Call today to speak with one of their care solutions advisors, or book a visit to Alexandra and discover how they can support you.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1575
  • Self-Funded Nursing Care: from £1575
  • Self-Funded Nursing Dementia Care: from £1575

These prices are only a guideline, please contact Alexandra Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gina Gadek (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2004

Room Information

  • Single Rooms (76)

Alexandra Care Home Reviews (78)

9.7

Alexandra Care Home has a Review Score of 9.7 (9.726) out of 10, based on 34 reviews in the last 2 years.
Over all time Alexandra Care Home has 78 reviews.

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Review from S R (Wife of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my husband gets here on Jasmine Ward. All the staff are lovely and are consistent which I think makes a big difference as they know what my husband likes/dislikes.
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Review from K V (Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are extremely pleasant and kind. Variety of activities are available. Staff shortages over break times. Good choice of food on menus but sometimes there's a change to the menu on the day. Housekeeping is of a high standard. Management keep in close contact with staff and residents and are
approachable.
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Review from Urszula B (Niece of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie Margaret was very happy at Alexandra Care Home, in Hemel Hempstead. The staff were very caring and friendly. I was very impressed with the nurses reporting procedure. For the 18 months that she was there, I was kept aware of everything they did for her, changes to her health, medication
etc. She loved her room, which was kept clean and tidy at all times and we were able to add a few personal touches for her. The entertainment staff kept her active and the kitchen staff seemed to go out of their way with personal touches, like birthday cakes etc. I would thoroughly recommend this home to anyone.
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Review from Amanda C (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was only here for 6 days and those days were the longest and most stressful of my family's life. As I am not allowed to write my true thoughts, I will keep it short and sweet and simply say to not use this place if you want peace of mind. I am full of guilt for leaving my father here, and
that will always be with me.
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Review from K W (Resident) assisted by family/friend published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience of Alexandra Care Home is good. However, the home seems to have difficulty in dealing with noisy and disruptive residents.
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Review from J M (Friend of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were great and friendly.
The place was very clean.
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Review from K M (Friend of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are incredibly friendly and helpful.
Very clean and the food looks good.
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Review from Christine S (Daughter of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum went to Alexandra Care Home after being in hospital for 2 months. She was very poorly with various things wrong with her. The settlement was challenging for her as this was her first time in care, but persistence by the staff has definitely paid off. The overall environment is warm and friendly,
staff always listen to what you have to say. I recommend this care home.
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Review from H S (Granddaughter of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers provide the best service possible to my nan. They always make sure she is clean, and well-fed and her overall well-being is good. They are very patient with her and always keep myself and my mother updated on any changes in how my nan is doing. All members of staff are very friendly and will
do anything to make our visiting experience as optimal as it can be.
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Review from Ian B (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In a very challenging situation, Alexandra have provided my mum with first-class care in a deteriorating situation. The highest professionalism and care standards we have seen in a very long time. A superb team.
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Review from Kim P (Daughter of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for at Alexandra Care Home for the past 6 months and has quite complex needs including dementia. The staff have been amazing. They are kind, caring and treat her with dignity and respect. They are attentive and helpful and I think they are all wonderful. The care home is well
run, clean and welcoming. I cannot praise the home enough.
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Review from M P (Son of Resident) published on 28 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum was only at Alexander Care Home for a week before her death but the care she received was brilliant. We were not able to see her to start with because of Government covid restrictions but the staff were helpful on the phone and we were able to have video calls. The staff were so supportive to
Mum and us.
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Review from M A (Brother of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience is limited but it appears to be quite good and everybody is very helpful.
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Review from S S (Granddaughter of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are friendly, caring and always smiling. I feel my nan is safe and happy here. The staff have kept in touch through Covid and put my mind at ease. Hot meals could be better though.
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Review from Michael R (Son of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and professional staff.
The policy for Covid was explained clearly.
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Review from D M (Partner of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not visiting my partner often it's hard to give a review. However, I find the single telephone line to Bluebell unit inadequate.
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Review from G S (Husband of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are excellent. I would like to name names but I can't. Some excel at their job and put in extra effort.
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Review from A P (Son of Resident) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although the care home lacks spacious ground and outside facilities this is more than made up for by the very caring staff and the friendly atmosphere that exists in the home. My mother has received very good medical attention when needed and necessary attention to her security as she is prone to falling.
With her limited mental capabilities, she is always bright and interested in the people she's meeting and those around her. In the main, she seems to be content and happy.
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Review from Mark S (Son of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic care home. The staff are so informative, and I haven't seen Dad look so good in months. We are kept up to date with his progress daily, and all the staff always go the extra mile. Would highly recommend.
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Review from Keith P (Son of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming atmosphere. Very roomy, and my mum has really come out of her shell thanks to the support and the freedom to speak to other residents. Haven't seen her happier for years.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Alexandra Care Home is calculated as follows: ( (290 Excellents x 5) + (95 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 391 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alexandra Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Aug 2022

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with nursing, respite, palliative, and nursing dementia needs. Our services include toilet and basin en-suite facility rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (4)

Gina

Gina Gadek

Job Title: Home Manager

“We are a strong team and our priority is the resident’s happiness and peace of mind. Families really like the stability of the team with plenty of long-term enthusiastic and warm staff to greet them.”

Julie

Julie Webb

Job Title: Administrator Joined: 2012

Julie started working at Alexander Care Home in 2012 previously working in various roles in care. She started in domestic, moved onto carer and senior carer, team leader and finally offered the role of the administrator in 2003.
She has professional qualification in Level 2 & 3 in Care.
Level 2 in Business Admin and completed train the trainer in phlebotomist, housekeeping, dementia.
Julie believes that to be good in her role she needs to be a good communicator and build relationships.
Her favourite part of her working day is not knowing what challenges face her and how sheI will resolve them, and reassuring families if distressed.
Outside of work Julie enjoy arts and crafts and reading. I am very family orientated so family time is very important to me, it is a big part of her life.
When asked 'what do you enjoy about working at Alexander she said 'I feel part of an excellent team and feel we all work well together and help each other problem-solve.'

Renata

Renata Szegedi

Job Title: Clinical Lead Nurse Joined: 2012

Renata has worked at Alexander since 2012. Previously Renata worked as a RGN.
She feels you need to be competent, hard-working, have good communication skills and first aid training to be good in her role.
The favourite part of her working day is making the residents feel happy and comfortable after I’ve done my job.
Her biggest career highlight to date is when the families appreciate the hard work Nurses and the carers are doing.
Outside of work Renata enjoys shopping, coffee with my friends, family programs or just relaxing alone and writing.
The thing she most looks forward to is is working with my team in my unit and other units, we are all such a happy team!

Dini

Dini Lukose

Job Title: Advanced Care Pratictioner

I believe my ability to take initiative and being observant makes me good at my job. I enjoy spending time with residents from diverse backgrounds and cultures. I believe I enrich their lives by making their stay more comfortable and enjoyable. In addition, I consider myself an approachable and reasonable person.

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