St Christopher's Care Home

Drakes Way, Hatfield AL10 8XY

St Christopher’s is a warm and welcoming residential care home with an experienced team of carers who offer a friendly and professional care service. Care plans include nursing dementia, palliative, convalescence and respite packages, as well as offering care to adults with Parkinson’s disease.

The home has been purpose-built and extensively refurbished to make the most of modern care capabilities. Inside, there are large comfortable lounge areas where residents can choose to socialise or relax while outside there are large green spaces and a sensory garden with colourful flower beds.

Residents can enjoy a varied menu of tasty and healthy food that is freshly prepared by the onsite chef who ensures all personal dietary needs and preferences are met.

An entertaining and fulfilling social calendar includes trips to places of interest, coffee mornings and charity events.

Group: HC-One

Person in charge: Lilian Ofondu (General Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 163 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 163

Rooms with ensuite WC: 13

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Christopher's Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for St Christopher's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 91 Reviews over all time. This Average Rating is also the rating value for St Christopher's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 67 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.469 for St Christopher's Care Home is calculated as follows: ( (581 Excellents x 5) + (414 Goods x 4) + (78 Satisfactorys x 3) ) ÷ 1073 Ratings = 4.469

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Christopher's Care Home is based on 67 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 32.6 positive Reviews (163 registered maximum number of service users ÷ 5). 67 Reviews ÷ 32.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 St Christopher's Care Home has a Review Score of 9.5 (9.469) from 91 Reviews


Average Ratings

  • Excellent
    49
  • Good
    41
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Christopher's Care Home?

  • Extremely LIKELY
    70
  • Likely
    20
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Christopher's Care Home

  • Daughter of Resident/Service User
    29
  • Son of Resident/Service User
    16
  • Resident / Service User
    11
  • Wife of Resident/Service User
    9
  • Friend of Resident/Service User
    5
  • more

From my arrival, I was treated with care and dignity. The staff have all been kind and efficient and put me at ease. The rooms are all cleaned daily to a good standard. Visitors are also made welcome, in fact, it is almost like a family home.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

The staff take great pride in providing excellent care to all the residents. They obviously work under pressure but always have time for residents and their relatives. A great team with good leadership.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

There are no words to explain the heartache I and the whole family felt to see Mum live her final years following a glycaemic diabetic coma in September 2015 which left Mum with no quality of life, and unable to recognise her family or communicate. But with the dedication and compassion shown by the manager and her team, whilst they cared for Mum and always with great dignity and respect, they helped us through a very difficult time.
To visit Mum was not a pleasurable experience and I always left Mum feeling heartbroken, but knowing that Mum was being cared for by such a wonderful team and comfortable at all times helped enormously and I will never be able to put into words how much comfort that gave me.

To the manager and all your team, thank you so very much for making sure that Mum was always comfortable and always being there for us all, you will always be remembered with much fondness.

Thank you and I would not hesitate to recommend St Christopher's Care Home for so many different reasons.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I came to visit my husband on a Saturday afternoon when we sit together and watch sport on TV. During this time my husband is a little muddled but relatively peaceful and very pleased to see me. The staff are always helpful and treat my husband with dignity and in a friendly manner. He appears well looked after, e.g shaven and washed and gives the impression that he is relatively happy.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.2 out of 5

We are happy with the care provided by your care home staff. They are always helpful to support her and us too.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My father has been in Johnson House since 2013. My mother was here for 2 months before her death last year. The manager and her team are exceptionally caring thoughtful and compassionate. The care provided is of a high quality with careful attention given to protecting residents dignity. The staff here have supported our family through very difficult circumstances. It has made a huge difference to us to know we can be confident that our father is being well cared for.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Very welcoming staff. Look after my mum extremely well. Every time mum needs a doctor he/she is called. I am very happy to leave her here and feel safe that she is very safe. All her needs are met.
Thanks all so much

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff display care and affection for their charges. They are welcoming to visitors and do everything they can to make the environment comfortable and friendly. Where possible they customise care for the individual e.g by playing appropriate music in their rooms but in a way that does not disturb others.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

I can rest knowing that the nurses caring for nan really care and have pride in their roles. All the nurses have taken an interest in my nan's needs and even know her likes and dislikes.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My grandad is settling into the home with help of the staff. He is happier and his overall well-being has improved. He enjoys the food and taking part in activities. The staff are all friendly and keep the family updated regularly with any changes.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

From the welcome in reception to the unit manager and all the nurses and care workers. Everyone really cares. I know my mum is in good hands thanks to all at St Christopher's Care Home.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff are very attentive and aware of the needs of the residents. The food provided is of good quality and plentiful. The buildings and grounds are well maintained and create a pleasant environment.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Mum has been in Johnson House, St Christopher's Care Home for 2 years. The staff are brilliant and extremely caring. Mum is so chilled and happy. Couldn't ask for a better place.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The staff at Johnson House, St Christopher's Care Home are caring, professional and understand my Mother's needs. They keep the family up to date on Mother's daily health and are kind and understanding. Given Mother's current condition this is the best place for her current and future care.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Every time I come to see my Husband they are friendly, welcome and tell me where he is. He is well cared for and mostly content.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Care is sympathetic but also firm. This particular resident doesn't always appreciate the activities but not for lack of encouragement by the staff.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My aunt has been a resident here for over five years now and I have seen the staff treat her with care and understanding. As her dementia symptoms have developed, they have adapted to meet her needs and keep her calm.
The Unit Manager is very hands on and knows what's going on. You can always talk to her or one of the staff.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The care received by my mother has been very good. Nurses, carers and each member of staff I have encountered have been friendly, warm and informative. Each step of the way I have felt I have been kept up to date.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

I find this care home extremely helpful and caring and would recommend it to anyone.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother has been here 4/5 years and if asked she says she is very happy. She has her favourite carers but has never complained about the care she receives. She likes to spend her time after lunch in her bedroom and bed which the staff are happy to carry out. The food is plentiful although mum does get fed up with chicken and fish. She eats well with a little help and encouragement. The activity hostess does include mum in activities but on the whole, she refuses to join in. I am more than happy for mum to remain here.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Clare Sheehan, Careline Advisor at St Christopher's Care Home responded to this review on 20 Apr 2018:

Thank you for your kind comments, we are pleased that your mother is happy at the home overall. The chef met with your mother recently to go through the new menu selection and staff have been made aware to help her choose a more varied selection from now on.

My uncle spent nearly 2 years here at Johnson House (May 2016 until he passed away in February 2018). The care and concern shown by all members of staff were exemplary. When we arrived here from the hospital my uncle was in a very bad state: with the care here he improved greatly and the quality of life remained good until his final 2 days. My sincere thanks and gratitude to all members of staff.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father has now been at St Christopher's for 18 months and I am happy he is being looked after well by caring staff.
The unit manager is well motivated to provide good care to all the people here.
I trust the staff and see they put the patients' needs first at all times.
My father's behaviour can be challenging but the staff still work with understanding and consideration at all times.
Nutrition is well provided and my father enjoys the food.
St Christopher's is excellent in keeping the family advised as to what changes are needed in medication and the regular care plan.
I would recommend this unit for people with Alzheimer's without hesitation.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My dad who can be quite challenging at times seems settled here and staff always are friendly and professional in their care of him.

There is always plenty of food supplied as and when needed and I am kept informed of any changes of medication and any issues arising during his time here.

Would recommend the care home to anyone considering this care home.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I find the staff very helpful and attentive to my father-in-law's needs.

I am content that his safety and security are well looked after and the care he is provided is what I expected. Despite my father-in-law's continued walking about the facility he is still fit. I put this down to the high number of doughnuts and cakes he consumes in addition to his "three good meals a day".

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My father has been in Johnson for over 5 years and seems to be very well cared for and looked after. The whole team who look after Dad are very professional and caring. One thing that would be an improvement is to give staff sickness pay, which I am amazed to find out they do not currently receive!

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Clare Sheehan, Care Advisor at St Christopher's Care Home responded to this review on 13 Apr 2018:

Thank you for your kind comments regarding the staff and the care of your Father which I will share with the team. Statutory sick pay is payable to qualifying staff at the Home who meet the Government eligibility rules.

Mum has been a resident of St Christopher's for the last 21 months. The staff are kind, caring and friendly. Mum always looks clean and smart and is encouraged to eat and drink. The enclosed gardens are well kept with tables and chairs for the summer months. We can relax knowing that mum is safe and well cared for. She has dementia and needs prompting.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother was cared for at St Christopher's for 1 and a half years. She was relaxed and at ease due to the great carers and their support. Time and sensitivity were evident at all times. A difficult job for all team members was done in good humour. All managed professionally with a fantastic attitude.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My wife is looked after very well although she is totally reliant on the staff at Johnson House. She is always clean and tidy and eats well, she appears to be happy and never agitated.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Day staff excellent.
Not sure about night staff.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Staff lovely. Rooms could do with freshening up.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Clare Sheehan, Care Advisor at St Christopher's Care Home responded to this review on 11 Apr 2018:

Thank you for your kind comment regarding the staff at the home which I will share with the team. The rooms are due for a review and we hope to have them decorated by the end of April 2018.

I am very happy here. My only complaint is too many changes in carers. You don't see some for months on end. Consequently, they nearly all seem strangers and can be a bit spiteful. As for the food, I cannot fault it and there is so much of it, all well cooked.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Clare Sheehan, Care Advisor at St Christopher's Care Home responded to this review on 11 Apr 2018:

Thank you kind comments. We are pleased that you happy with the Home overall. Staff turnover in a Home of this size is a challenge be we always ensure there is sufficient staff to support Residents in a safe and caring environment.

My mother fractured her leg badly before Xmas 2017. As a family, we do not live nearby. So can only visit mum twice a week. We were worried bring so far away it would impact on mothers recovery not seeing us, but all the staff in Bonnington have been amazing and fabulous in keeping her morale high and motivating her. They are so friendly and helpful and their care cannot be faulted. So friendly and helpful and their care cannot be faulted. Mum will miss the staff when she goes home. As a family, we cannot thank all the staff enough. They do an amazing job.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have been asked to write to support the possibility of a sensory room in Johnson House. I have seen this facility in other care homes and know that can be of enormous benefit to those with any form of dementia. I do hope this project will go ahead.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   3.9 out of 5

We received a very warm welcome. Staff were so lovely explaining everything to me and my grandmother. They took time to understand her needs and make adjustments for her.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am delighted with the care my friend has received so far at St Christophers Johnson House. She is in a room on her own with a radio which she is enjoying and she loves the butterflies on the wall. I am very impressed with Johnson House. Its cleanliness is exemplary no smell of urine. Sister in charge was charming and assistant nurse so welcoming of their new resident. I am really happy.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

During my mums stay at St Christopher's which was two and a half years mum was cared for and all her needs were met. Although mum was unable to communicate I felt comfortable in knowing she was respected and her dignity remained at all times. The staff were supportive to mum and us as a family. At all times I was kept informed of her needs and if a doctor needed to be called for any reason. A very hard time for us as a family was made slightly easier knowing that they cared and looked after mum to the very end and that we will always be grateful.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Whenever I come to see my sister she always seems to be happy and certainly well cared for. She is a difficult person but the staff have endless patience with her. The food is very good and again the residents are well looked after.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Plenty of friendly staff, always on hand. My aunt seems very happy and it is good to leave her in safe hands.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

This is my 5th year at St Christopher's Care Home and I am reasonably content here. The staff are friendly and mostly helpful despite shortages. I have a very nice ensuite room with my pictures on the wall. The food is satisfactory but limited in choice and service is variable. There are activities but I do not choose to join in.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

Clare Sheehan, Care Advisor at St Christopher's Care Home responded to this review on 13 Apr 2018:

Thank you for your kind comments regarding the home and the staff. I understand that the chef came to see you recently regarding the new HC-One menu which has been implemented in the last few weeks. We hope this new menu offers you a wider and more interesting choice of food.

Very excellent care given at all times.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I have been staying at St Christopher's Care Home for the last six months and am happy here. The staff are good and pleasant. Food good and staff are very helpful.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My father has been a resident for 2 years. He has spent most of this time in bed and requires constant care. I have been very impressed by the respect and friendliness shown, by the staff to my father.
There is also a relatively low staff turn over and this gives good continuity which I appreciate. His room is bright and airy. I am very satisfied with the care given.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

My wife came to St Christopher's from a hospital on 2nd February.
She is described as a challenging patient.
The idea was to transfer her to another care home when rooms there became available. However she seems to have settled in well, the staff have been helpful, friendly and seem to have handled her particular problems with understanding and compassion.
I have now arranged for her to remain at St Christopher's indefinitely as I don't believe that the other care home has the facilities to cope with my wife and another move might be detrimental to her.
The journey for me to visit will have to be accepted.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

This home has been a godsend.
There are loads of staff all the time.
I know my Mum is well-looked after.
Unfortunately, we have had the experience of another home that was not at all good and this home is 10/10.
The staff look after the residents as their own.
They always call and let me know when Mum has been seen by a doctor etc, also when they have concerns.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The staff, on the whole, are very attentive and well trained and cater to the needs of the residents.
The meals could be improved - a well-balanced diet but tends to be a little bland at times.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Clare Sheehan, Care Advisor at St Christopher's Care Home responded to this review on 29 Mar 2018:

Thank you for your positive comments regarding the staff at the Home. The quality and choice of meals have been discussed with the Chef and Residents are continuously asked for their views on how their meals can be improved so the menu can be reviewed.

I have been here 6 plus months and came in as a non-weight bearing client after a foot operation. All the staff have been fantastic in assisting me as needed. MY meds are on time and they never forget to bring my hot milk at night or tea during the night when I can't sleep. The chef ensures that I have meals that I can eat at times outside normal meal times depending on my stomach issues. My room and attached toilet is kept very very clean on a daily basis. I do not join in activities or go on outings so cannot comment on them. The caring team ensure my well-being and security making my stay here excellent.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

I have been staying at St Christophers Care Home, for the last 18 months as a permanent resident and am happy and comfortable here. I find the staff friendly, kind and helpful and I am very well cared for. My room is very pleasant and is always kept clean and tidy. The food is excellent and there is always a varied menu. There are activities happening every day which I can join in with if I wish. My overall opinion of the care provided for me is one of kindness and friendliness combined with a high professional standard for my safety and personal care. I am very happy her at St Christopher's.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My stepfather was in Johnson Ward. The staff were always caring and looked after him. Nothing was too much trouble and they always welcomed visitors, very satisfied with how he was cared for.

Should pay staff more for thankless job they do.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Dad has been in Johnson House for a number of years now and always seems happy and well cared for, lovely staff.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My mother has been here for a year and she and I have been very impressed with the staff and facility. Our mother does from time to time struggle with being here but the staff help her when she is down. We find the staff exceptionally caring and helpful. We believe that this facility is kept very clean and the food is good.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

We have found the unit manager to be very approachable and proactive. All other staff have been very friendly and helpful. The activities coordinator is excellent in the way she deals with the residents and the activities they do. The unit manager keeps us up to date with what is going on at the home.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

I am not sure of the management as the home has recently been sold to a new parent company! Cannot obviously comment on an all day situation as I only visit about 2 hours each day. During that period, I am more than satisfied with the quality of care from the nursing and care assistants on duty.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Taking account of often adverse publicity of care homes in the media, I am of the view that care of my wife at St Christopher's Hatfield is exemplary. During my regular visits to the above care home, I have found all staff members to be diligent in their duties and caring. The unit's (St Frances) supervisory staff are equally diligent and also just as caring. I offer no criticism of my wife's care manager, in my view, they are all angels. Furthermore, I am always kept informed should any mishaps and/or illness arises to my wife. I have nothing but praise for all staff at St Christopher's.

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Mum has vascular dementia and has been in Francis House for over two years.
Her care has been very good. When she arrived she had several diabetic ulcers but the nurses here have gradually cleared them up, which has made her life much more bearable.
She cannot walk and is mainly bedridden but when she is up to it they get her up and she joins in the activities.
The activities coordinator has always included Mum when she can and can often get a smile going.
We have no complaints and really appreciate the care and attention Mum gets from the team.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I believe Johnson House in St Christopher's Care Home will benefit greatly from a sensory room. The staff do a great job and I feel this will help the residents hugely.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Johnson House in St Christopher's Care Home is managed very well and is a good example for other houses. I have no complaints.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My husband is being cared for in Frances House in St Christopher's Care Home, one of the dementia units. He is well looked after by the carers who have a great understanding of dementia. He is treated with respect.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.4 out of 5

My family and I have found the care home and staff very welcoming. However, we are concerned by the general upkeep of my wife's room, we have had a leaking tap since entering into the home, a broken wardrobe door and the fascia under the sink is broken.
The staff, in general, take good care of my wife, however, we are sometimes concerned about my wife's cleanliness.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

Clare Sheehan, Care Advisor at St Christopher's Care Home responded to this review on 15 Mar 2018:

Thank you for your kind words regarding the staff here at St Christopher’s. I am sorry to hear that you have experienced problems within your Wife’s room. Our Maintenance team have attended to these issues on 28 February. Should you have any further issues, please report these to the Nurse in charge or one of the Managers and they will contact our Maintenance team.

I find the staff extremely friendly and easy going. Everyone takes their jobs seriously and are very professional. My mother seems at ease here, Christmas time was very pleasant.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

I have been staying at St Christopher's care home for the last 4 months and I am very happy here. The staff are very good. They will do anything you ask them.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Safe and always helpful. Always ready to help if you need it.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother spent a few short weeks in your care before passing. Every day I visited, myself and my family were met with warmth and kindness. My mother was cared for to the highest of standards, as were all the residents.
I will always be grateful to the manager and the team in Johnson House.
Thank you all, you're amazing.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My husband has been here for one year during which he has been well cared for and is happy. He is in Johnson House where the charming manager is exceptionally good. Under her leadership the staff are confident and all work well as a team. Even at the most difficult times, there is an atmosphere of calm efficiency. But there is also fun and laughter. Residents are treated with respect, kindness and gentleness. Visitors are made to feel welcome at all times. I am fortunate that my husband is in such a good care home.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I have nothing but the highest praise for all the staff. The care and support given to my mum and our family has been outstanding, always working towards the best possible outcomes in a very difficult situation.
Mum is always treated with the utmost care and dignity - even when at her most difficult.
It was chance that connected us with St Christopher's but I am so glad it did.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

I recently visited my dear friend in Johnson House. I was so impressed on entering, with very colourful paintings on the walls, which I was told had been done by residents. It was lunchtime and I noticed the food looked delicious and the staff so kind and patient to all residents.

The lounge was very bright, pleasant and absolutely spotless. My dear friends' room was bright and pretty. The afternoon there was entertainment for all. I was so impressed with all I saw and so happy that my dear friend was being cared for with love and patience.

I thank all the staff for their kindness. I left feeling uplifted.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at St Christopher's Care Home responded to this review on 20 Oct 2017:

Thank you for your review. I'm so glad to hear that you felt uplifted by the different things that are on offer in the home. It must give you peace of mind knowing that your friend is so well cared for.

I visited my father on Friday 1st September 2017 after his discharge from the local hospital where he had spent 5 days. On his arrival home to St. Christopher's (Johnson House) the staff bathed /shaved and dressed him and we will be eternally grateful for the care shown to him. This home has a very relaxed atmosphere with the staff interacting with the residents. The activities they do show that the residents are having fun. Pictures are placed on a closed FaceBook site for the benefit of relatives and I find this keeps me in touch with my father as I live 80 miles away. The overall manager has done a brilliant job in managing this home, which we now know is to be taken over. She has implemented improvements to the benefit of the residents and every time we visit we feel that dad's home is our home. It would be such a loss if she felt that she could not continue under the new owner.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at St Christopher's Care Home responded to this review on 05 Sep 2017:

Thank you for your review. I'm so glad to hear that your dad is much better and takes part in the many activities on offer. This must give you peace of mind knowing that he is well cared for.

My mum came to St Christopher's in October 2015. This was to be her third care/nursing home. From the moment she arrived, I could see that the care and love for residents was outstanding. My mum had to leave her first home because of her challenging behaviour. Her second home closed down.
The staff at St Christopher's were not only able to calm Mum down when needed but also to treat her as if she was their own mother.
My mum passed away on 3rd July 2017 and I thank everyone for looking after her. Her nurse was fantastic, always informing me how Mum was getting on. And her carer - always a smile on your face.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Jayne Duck, Customer services administator at St Christopher's Care Home responded to this review on 04 Aug 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My father was treated with care, dignity and respect. His end of life care package was delivered well to ensure he had no pain or discomfort. The staff were so caring to him and to all the family. They looked after my mother during her visits to my father. I am eternally grateful my father ended his life in this lovely environment with such professional and compassionate staff.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at St Christopher's Care Home responded to this review on 18 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My Mum, aged 91 years, transferred to St Christopher's from a nearby care home, as her medical needs became greater. Sadly, she was only at the nursing home before she passed away. The staff at the home were so loving and caring and as she was so frail they made sure that she was dressed nicely, her skin was well creamed and she received assistance when she needed help with eating and drinking.

They were so patient. She was always treated with dignity and despite being in the advanced stages of dementia, she was happy and contented and visiting her was a pleasure. The unit manager and her team were so kind to Mum and when it came to the end of care and Mum's final hours, they made Mum as comfortable ad possible, moistening her lips and ensuring she was not suffering in any way.

They looked after her and supported my brother and I in every way, as we sat with Mum in a tranquil and peaceful environment. We all felt 'well loved' and part of the St Christopher's family.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 19 Apr 2017:

Thank you so much for your lovely feedback, we really appreciate you sharing your positive experiences with St Christopher's Care Home. I am so pleased that your Mum was well looked after during her stay, and that they supported both, you and your Mum all the way. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.

We as a family, have no concerns, we know you all do an amazing job and we are grateful for all you do for our mum.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 19 Apr 2017:

Thank you for sharing your lovely review with us. I am so pleased to hear that you are happy with the care St Christopher's provides for your Mum. We really appreciate your kind feedback. The Bupa Customer Care Team.

I find that this is the most agreeable care home I have ever visited. The general facilities, setting and atmosphere are more like a luxury hotel than a care home. Inside everything is well appointed, the garden is beautiful heavily scented with the smell of hyacinths on my last visit. Everything was fresh and fragrant. The staff were extraordinary kind and attentive both to the residents and the visitors. Their commitment to their work was not just professional it went far beyond that. I was overwhelmed by their extremely touching response, verbally expresses or just assured of all those in their charge. I would like to express my admiration and gratitude to all the staff.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jamie Barrett, National Development Manager at St Christopher's Care Home responded to this review on 31 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My husband has been in St Christopher's Care Home for over four years when admitted it was expected that he would die fairly soon because he had just had and an internal Cardiac Defibrillator de-activated, but the care has been so good that despite his advanced Alzheimer's disease he is still with us.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 04 Apr 2017:

Thank you so much for sharing such a lovely review, we really appreciate it. I am so pleased that you are impressed with the care your husband has been receiving, and that you would recommend St Christopher's to other people. I will share your kind comments with the home's manager. The Bupa Customer Care Team

I drop into the home once a week at different times to see my father. He is always clean and tidy. He tells me he loves living here. I witness the carers being very kind and attentive to the needs of the people in the home. He has a hospital type bed which means he gets a good sleep. The room and ensuite bathroom are very clean. There are entertainment of trips. Although my father can't walk they take him out in a wheelchair.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jamie, National Development Manager at St Christopher's Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My husband has been in St Christopher's for 1 year and 7 months, the nurses and carers are very helpful and keep me up to date with everything regarding my husband and are very caring. I am satisfied with the care he is getting in the care home.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jamie, National Development Manager at St Christopher's Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

They are very good here. They phone me when I cannot come, to let me know what is happening to my friend, as I am down as her next of kin. She has no relatives. I have known her for 45 years. I think she is happy here. She gets looked after very well. I am glad I got her in St Christopher's JohnsonHouse. I hope this is OK for you.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Jayne Duck, Customer sercices administrator at St Christopher's Care Home responded to this review on 21 Mar 2017:

Thank you for your review. It is nice to hear that your friend is happy and well looked after and that you are kept in touch with to let you know what is happening if you cannot get to the home.

The day after my father was transferred to St Christopher's was my first visit to the home. He was being slightly difficult and I witnessed first hand how professional the staff are to cope with such situations. Not only taking care of my father in a sympathetic manner but also supporting me as I was finding it difficult to see his behaviour so challenging. I will always remember the kindness shown to me that day. Having visited quite a few homes, I find St Christopher's to be well laid out, bright and cheery. The main area being the lounge, is very large which lends itself to accommodate a wide variety of uses, be it just sitting, for games, TV or dining.
The Staff are always welcoming, nothing is too much trouble. I am kept informed at all times of anything that concerns my father. I could not wish for anything more.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

A very clean and caring home with staff friendly and very helpful. The menu is vast and appetising for the guests.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Jayne duck, Customer services administrator at St Christopher's Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My dad has Alzheimer's and was admitted to the care home on the 12th of December 2016. He had lived alone with carers visiting but is strongly independent and I was worried he wouldn't accept the home. He settled much better than I thought and I am very impressed with all the staff and how well the home is run. Staff are lovely and truly have his interests at heart. Very well cared for and friendly. My dad has a very difficult character at times and they have handled this very well. I feel so much more relaxed knowing he is cared for so professionally.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Jayne Duck, Customer services administrator at St Christopher's Care Home responded to this review on 15 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother was resident in this nursing home for only a very short time and sadly passed away at aged 105 before she had really been there long enough to appreciate the kind care and looking after that was evident to us.
Despite her short stay, we as her family cannot speak highly enough of the whole procedure and excellent attention that she received while she was there. Both nursing staff and management were extremely helpful to us. We were kept advised every day as to my mother's state of being and even at the very end were afforded their sincere condolences following my mother's death.
Everyone showed both efficiency and compassion. Our thanks to them all.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 26 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My husband (who has Alzheimer's) has been in St Christopher's Care Home for almost 4 years. When he went in he was not expected to live long because he had an internal cardiac defibrillator inserted 3 years previously and this had just been de-activated when he went in (because of a decision he had made before it was inserted). Despite some small strokes and increasing frailty the care has been such that he is still alive. I was not so satisfied when he first went in and it appears to me that the overall standard has increased markedly since the new nurse in charge.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very satisfied with the level of care. Staff kind and considerate and treat my mother with respect. They are very patient in encouraging her to eat and drink.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am very happy with the care that my husband is receiving at St Christophers Care Home, I find the nursing and care staff very approachable on the occasions that I need something explained to me. The unit manager always takes the time to speak with me. I am very impressed the way the residents are treated and I spend most of my days there with my husband and I see all that is going on!!

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was sent to St Christopher's on end of life care. I found the staff welcoming and friendly, and caring towards my mother until her death.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My mother entered Scott House, St Christopher's after major surgery in November and she was feeling vulnerable and anxious as this was the first time she could not live independently. She was then, in January this year, 101 years and six months. Every single person in Scott House, through their kindness and care of her, lifted her spirits and gradually made her feel herself again by March she was trundling round the corridors with her three wheeled walker and was encouraged to call in on some bed bound residents and chat with them. She grew to love the nurses and carers and had a ready smile for them and they for her. Having looked after my mother for close to 20 years, I cannot express how grateful I am to those who cared for her these last four months and right through her sudden, final illness. I shall always think of Scott House, St Christopher's with deep gratitude.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Safety / Security

Rooms

Average Rating:   4.7 out of 5

Lydia Waller, Customer Service Administrator at St Christopher's Care Home responded to this review on 13 May 2016:

Thank you for your review. We offer our condolences to you, thank you for your lovely words. We are so pleased to hear about both you and your mothers positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff, food and level of hygiene seems fine. I wonderful the staff have sufficient time to spend with individual residents eg. my father is blind and very deaf but when talked to close to his ear, he responds in a lucid manner. He responds well to gentle touch and hand feeding. I realise that it's almost impossible to give such personal attention but it would be a comfort to know that he is not feeling isolated.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Lydia Waller, Customer Service Administrator at St Christopher's Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

What an amazing home with wonderful staff. My mum was here for 9 months. She was very poorly with cancer and the staff cared for her with kindness and dignity. Mum had many needs and how ever many times she called them, they always went to her with a smile.
Mum felt safe which was very important to me and my family.
Mum had a lot of pain on and off and would ask for extra pain relief, which the nurses always arranged immediately.
I spent a lot of time with my mum here and I was welcomed with open arms. Very sadly mum passed away only a week ago and the love and support I have felt form everyone at the home is overwhelming! What a truly wonderful home and staff.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Found it to be a very nice home with caring staff. My mother enjoyed being there although she said she didn't.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Patient very happy and cared for. Major concern lack of contact with hospital regarding x-ray's and long spells without treatment. Other wise very good.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   3.7 out of 5

I have found that all the staff dealing with my cousin honest, helpful, kind and considerate and look after well.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother moved to St Christopher from another home. She seems to be very content, since moving in. The staff seem very attentive towards her. They make her comfortable, which is what we really want for her. I'm happy to see her looking so well.

How likely would you be to recommend St Christopher's Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

My mother was in the home and all the staff in Johnson House, St Christopher's Nursing Home were great looking after my mother right up until she unfortunately passed away 26/9/15. They were so caring.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Submit a Review for St Christopher's Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Christopher's Care Home