St Christopher's Care Home, Hatfield, Hertfordshire
St Christopher's Care Home, Hatfield, Hertfordshire
St Christopher's Care Home, Hatfield, Hertfordshire

St Christopher’s is a warm and welcoming residential care home with an experienced team of carers who offer a friendly and professional care service. Care plans include nursing dementia, palliative, convalescence and respite packages, as well as offering care to adults with Parkinson’s disease.

The home has been purpose-built and extensively refurbished to make the most of modern care capabilities. Inside, there are large comfortable lounge areas where residents can choose to socialise or relax while outside there are large green spaces and a sensory garden with colourful flower beds.

Residents can enjoy a varied menu of tasty and healthy food that is freshly prepared by the onsite chef who ensures all personal dietary needs and preferences are met.

An entertaining and fulfilling social calendar includes trips to places of interest, coffee mornings and charity events.

Group: HC-One

Person in charge: Lilian Ofondu (General Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 163 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 163

Rooms with ensuite WC: 163

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Christopher's Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 St Christopher's Care Home has a Review Score of 9.4 (9.357)

The Review Score of 9.4 (maximum of 10) for St Christopher's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 46 Reviews over all time. This Average Rating is also the rating value for St Christopher's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 29 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.467 for St Christopher's Care Home is calculated as follows: ( (294 Excellents x 5) + (200 Goods x 4) + (43 Satisfactorys x 3) ) ÷ 537 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.89 Points relating to the number of positive Reviews for St Christopher's Care Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 32.6 positive Reviews (163 registered maximum number of service users ÷ 5). 29 Reviews ÷ 32.6 Target = 0.890

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    18
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Christopher's Care Home?

  • Extremely LIKELY
    39
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Christopher's Care Home

  • Daughter of Resident/Service User
    19
  • Son of Resident/Service User
    8
  • Wife of Resident/Service User
    7
  • Resident / Service User
    3
  • Friend of Resident/Service User
    2
  • more

Johnson House in St Christopher's Care Home is managed very well and is a good example for other houses. I have no complaints.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband is being cared for in Frances House in St Christopher's Care Home, one of the dementia units. He is well looked after by the carers who have a great understanding of dementia. He is treated with respect.

How likely would you be to recommend St Christopher's Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I find the staff extremely friendly and easy going. Everyone takes their jobs seriously and are very professional. My mother seems at ease here, Christmas time was very pleasant.

How likely would you be to recommend St Christopher's Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have been staying at St Christopher's care home for the last 4 months and I am very happy here. The staff are very good. They will do anything you ask them.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Safe and always helpful. Always ready to help if you need it.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent a few short weeks in your care before passing. Every day I visited, myself and my family were met with warmth and kindness. My mother was cared for to the highest of standards, as were all the residents.
I will always be grateful to the manager and the team in Johnson House.
Thank you all, you're amazing.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

My husband has been here for one year during which he has been well cared for and is happy. He is in Johnson House where the charming manager is exceptionally good. Under her leadership the staff are confident and all work well as a team. Even at the most difficult times, there is an atmosphere of calm efficiency. But there is also fun and laughter. Residents are treated with respect, kindness and gentleness. Visitors are made to feel welcome at all times. I am fortunate that my husband is in such a good care home.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been cared for in Johnson House for 5 years. This year my mother has was also looked after there for 2 months before she died. The majority of residents in this house have advanced dementia. The staff team have been exceptionally caring and compassionate during a very difficult time for our family. Under the leadership of the amazing Manager, they have shown great thoughtfulness and sensitivity. It would be nice if the new owners of the home could match this high quality of care with investment to improve some of the internal furnishings and external courtyards.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Clare Sheehan, Care Advisor at St Christopher's Care Home responded to this review on 20 Feb 2018:

Thank you for your kind review which is much appreciated. We are pleased that you have experienced the high quality of care we strive to deliver. Following the recent acquisition, there are plans to address the décor at the home which will be communicated once the property department have firm dates in place.

I have nothing but the highest praise for all the staff. The care and support given to my mum and our family has been outstanding, always working towards the best possible outcomes in a very difficult situation.
Mum is always treated with the utmost care and dignity - even when at her most difficult.
It was chance that connected us with St Christopher's but I am so glad it did.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I recently visited my dear friend in Johnson House. I was so impressed on entering, with very colourful paintings on the walls, which I was told had been done by residents. It was lunchtime and I noticed the food looked delicious and the staff so kind and patient to all residents.

The lounge was very bright, pleasant and absolutely spotless. My dear friends' room was bright and pretty. The afternoon there was entertainment for all. I was so impressed with all I saw and so happy that my dear friend was being cared for with love and patience.

I thank all the staff for their kindness. I left feeling uplifted.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at St Christopher's Care Home responded to this review on 20 Oct 2017:

Thank you for your review. I'm so glad to hear that you felt uplifted by the different things that are on offer in the home. It must give you peace of mind knowing that your friend is so well cared for.

I visited my father on Friday 1st September 2017 after his discharge from the local hospital where he had spent 5 days. On his arrival home to St. Christopher's (Johnson House) the staff bathed /shaved and dressed him and we will be eternally grateful for the care shown to him. This home has a very relaxed atmosphere with the staff interacting with the residents. The activities they do show that the residents are having fun. Pictures are placed on a closed FaceBook site for the benefit of relatives and I find this keeps me in touch with my father as I live 80 miles away. The overall manager has done a brilliant job in managing this home, which we now know is to be taken over. She has implemented improvements to the benefit of the residents and every time we visit we feel that dad's home is our home. It would be such a loss if she felt that she could not continue under the new owner.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at St Christopher's Care Home responded to this review on 05 Sep 2017:

Thank you for your review. I'm so glad to hear that your dad is much better and takes part in the many activities on offer. This must give you peace of mind knowing that he is well cared for.

My mum came to St Christopher's in October 2015. This was to be her third care/nursing home. From the moment she arrived, I could see that the care and love for residents was outstanding. My mum had to leave her first home because of her challenging behaviour. Her second home closed down.
The staff at St Christopher's were not only able to calm Mum down when needed but also to treat her as if she was their own mother.
My mum passed away on 3rd July 2017 and I thank everyone for looking after her. Her nurse was fantastic, always informing me how Mum was getting on. And her carer - always a smile on your face.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administator at St Christopher's Care Home responded to this review on 04 Aug 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My father was treated with care, dignity and respect. His end of life care package was delivered well to ensure he had no pain or discomfort. The staff were so caring to him and to all the family. They looked after my mother during her visits to my father. I am eternally grateful my father ended his life in this lovely environment with such professional and compassionate staff.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at St Christopher's Care Home responded to this review on 18 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Friendly and knowledgeable staff. Plenty of staff on duty who are well maintained and well equipped. Surroundings are great.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer sercices administrator at St Christopher's Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Johnson House is a dementia unit - the staff are very good and caring. Food when I've had some, seems very good quality.

Security of relatives is good.

My aunt is as 'content' as she could be here.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 26 Apr 2017:

Thank you for your kind comments. I am so pleased that you are impressed with St Christopher's on a whole, and that you would recommend this home to others. We really appreciate your feedback. The Bupa Customer Care Team.

My Mum, aged 91 years, transferred to St Christopher's from a nearby care home, as her medical needs became greater. Sadly, she was only at the nursing home before she passed away. The staff at the home were so loving and caring and as she was so frail they made sure that she was dressed nicely, her skin was well creamed and she received assistance when she needed help with eating and drinking.

They were so patient. She was always treated with dignity and despite being in the advanced stages of dementia, she was happy and contented and visiting her was a pleasure. The unit manager and her team were so kind to Mum and when it came to the end of care and Mum's final hours, they made Mum as comfortable ad possible, moistening her lips and ensuring she was not suffering in any way.

They looked after her and supported my brother and I in every way, as we sat with Mum in a tranquil and peaceful environment. We all felt 'well loved' and part of the St Christopher's family.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 19 Apr 2017:

Thank you so much for your lovely feedback, we really appreciate you sharing your positive experiences with St Christopher's Care Home. I am so pleased that your Mum was well looked after during her stay, and that they supported both, you and your Mum all the way. I will pass on your kind comments to the home's manager. The Bupa Customer Care Team.

We as a family, have no concerns, we know you all do an amazing job and we are grateful for all you do for our mum.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 19 Apr 2017:

Thank you for sharing your lovely review with us. I am so pleased to hear that you are happy with the care St Christopher's provides for your Mum. We really appreciate your kind feedback. The Bupa Customer Care Team.

St Christopher's Care Home make every effort to provide a safe and reassuring care home for their residents. They are looking after my father with respect and affection and try hard to make his days enjoyable. They provide good information to relatives and are always willing to listen. I am happy in the knowledge that my father is looked after well.

How likely would you be to recommend St Christopher's Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 04 Apr 2017:

Thank you for sharing your lovely comments with us. I am so pleased that you are happy with the care St Christopher's is proving for your Father. I will share your kind feedback with the home's manager. The Bupa Customer Care Team

I find that this is the most agreeable care home I have ever visited. The general facilities, setting and atmosphere are more like a luxury hotel than a care home. Inside everything is well appointed, the garden is beautiful heavily scented with the smell of hyacinths on my last visit. Everything was fresh and fragrant. The staff were extraordinary kind and attentive both to the residents and the visitors. Their commitment to their work was not just professional it went far beyond that. I was overwhelmed by their extremely touching response, verbally expresses or just assured of all those in their charge. I would like to express my admiration and gratitude to all the staff.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie Barrett, National Development Manager at St Christopher's Care Home responded to this review on 31 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My husband has been in St Christopher's Care Home for over four years when admitted it was expected that he would die fairly soon because he had just had and an internal Cardiac Defibrillator de-activated, but the care has been so good that despite his advanced Alzheimer's disease he is still with us.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 04 Apr 2017:

Thank you so much for sharing such a lovely review, we really appreciate it. I am so pleased that you are impressed with the care your husband has been receiving, and that you would recommend St Christopher's to other people. I will share your kind comments with the home's manager. The Bupa Customer Care Team

We are happy with staff. She has settled very well and we find her in safe hands. Staff are very helpful and welcoming. My mother in law is eating properly and being looked after.

How likely would you be to recommend St Christopher's Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 05 Apr 2017:

Thank you for sharing your lovely review with us. I am so pleased that your Mother has settled in well and you are happy with the staff at St Christopher's Care Home. The Bupa Customer Care Team.

I find the staff helpful, knowledgeable and caring. They know what mum likes and prefers which is great. At 92, mum does not need too much, just liquid and people around her to watch.
Lots of activities for those who can take part and films which look popular.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 05 Apr 2017:

Thank you for your lovely review. I am so pleased that you are happy with the care St Christopher's is providing. The Bupa Customer Care Team.

I drop into the home once a week at different times to see my father. He is always clean and tidy. He tells me he loves living here. I witness the carers being very kind and attentive to the needs of the people in the home. He has a hospital type bed which means he gets a good sleep. The room and ensuite bathroom are very clean. There are entertainment of trips. Although my father can't walk they take him out in a wheelchair.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jamie, National Development Manager at St Christopher's Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My husband has been in St Christopher's for 1 year and 7 months, the nurses and carers are very helpful and keep me up to date with everything regarding my husband and are very caring. I am satisfied with the care he is getting in the care home.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at St Christopher's Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have had both my parents at St Christopher's. I am aware there have been serious issues in other units but I have no concerns. Parking is an ongoing problem. The staff treat my mum with dignity and respect. I am always made welcome and informed about mum.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

They are very good here. They phone me when I cannot come, to let me know what is happening to my friend, as I am down as her next of kin. She has no relatives. I have known her for 45 years. I think she is happy here. She gets looked after very well. I am glad I got her in St Christopher's JohnsonHouse. I hope this is OK for you.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer sercices administrator at St Christopher's Care Home responded to this review on 21 Mar 2017:

Thank you for your review. It is nice to hear that your friend is happy and well looked after and that you are kept in touch with to let you know what is happening if you cannot get to the home.

Whenever I visit my dad, the staff are very helpful and let me know of anything that has happened since my last visit. They always make sure my dad has enough to eat and drink, even outside normal meal times. Someone is always there to keep an eye on him in the case of emergencies.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Tom Meyer, Customer Service Administrator at St Christopher's Care Home responded to this review on 20 Mar 2017:

We're happy to hear your father is cared for in our home. Thank you for your review.

The day after my father was transferred to St Christopher's was my first visit to the home. He was being slightly difficult and I witnessed first hand how professional the staff are to cope with such situations. Not only taking care of my father in a sympathetic manner but also supporting me as I was finding it difficult to see his behaviour so challenging. I will always remember the kindness shown to me that day. Having visited quite a few homes, I find St Christopher's to be well laid out, bright and cheery. The main area being the lounge, is very large which lends itself to accommodate a wide variety of uses, be it just sitting, for games, TV or dining.
The Staff are always welcoming, nothing is too much trouble. I am kept informed at all times of anything that concerns my father. I could not wish for anything more.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

Emily Wilson, Customer Service Administrator at St Christopher's Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

A very clean and caring home with staff friendly and very helpful. The menu is vast and appetising for the guests.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne duck, Customer services administrator at St Christopher's Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My dad has Alzheimer's and was admitted to the care home on the 12th of December 2016. He had lived alone with carers visiting but is strongly independent and I was worried he wouldn't accept the home. He settled much better than I thought and I am very impressed with all the staff and how well the home is run. Staff are lovely and truly have his interests at heart. Very well cared for and friendly. My dad has a very difficult character at times and they have handled this very well. I feel so much more relaxed knowing he is cared for so professionally.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at St Christopher's Care Home responded to this review on 15 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother was resident in this nursing home for only a very short time and sadly passed away at aged 105 before she had really been there long enough to appreciate the kind care and looking after that was evident to us.
Despite her short stay, we as her family cannot speak highly enough of the whole procedure and excellent attention that she received while she was there. Both nursing staff and management were extremely helpful to us. We were kept advised every day as to my mother's state of being and even at the very end were afforded their sincere condolences following my mother's death.
Everyone showed both efficiency and compassion. Our thanks to them all.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 26 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My husband (who has Alzheimer's) has been in St Christopher's Care Home for almost 4 years. When he went in he was not expected to live long because he had an internal cardiac defibrillator inserted 3 years previously and this had just been de-activated when he went in (because of a decision he had made before it was inserted). Despite some small strokes and increasing frailty the care has been such that he is still alive. I was not so satisfied when he first went in and it appears to me that the overall standard has increased markedly since the new nurse in charge.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am happy wth the care my Uncle is getting here. No complaints.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 20 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very satisfied with the level of care. Staff kind and considerate and treat my mother with respect. They are very patient in encouraging her to eat and drink.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am very happy with the care that my husband is receiving at St Christophers Care Home, I find the nursing and care staff very approachable on the occasions that I need something explained to me. The unit manager always takes the time to speak with me. I am very impressed the way the residents are treated and I spend most of my days there with my husband and I see all that is going on!!

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum is bedridden most of the time but she is always clean and dressed despite bouts of diarrhoea. As she is unable to join in with most of the activities organised but they always pop in for a chat.
To be fair, the rooms are small and bland but the communal area is spacious and bright. The staff are attentive and seem to know all the foibles of the dementia patients in their care. Since mum has been in St Christopher's we feel that she is safer, secure and treated well.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife is getting good care and seems very happy in her new home. She has a good rapport with the staff and waves at them with a big smile as they get on with their daily tasks.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was sent to St Christopher's on end of life care. I found the staff welcoming and friendly, and caring towards my mother until her death.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at St Christopher's Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.

My mother entered Scott House, St Christopher's after major surgery in November and she was feeling vulnerable and anxious as this was the first time she could not live independently. She was then, in January this year, 101 years and six months. Every single person in Scott House, through their kindness and care of her, lifted her spirits and gradually made her feel herself again by March she was trundling round the corridors with her three wheeled walker and was encouraged to call in on some bed bound residents and chat with them. She grew to love the nurses and carers and had a ready smile for them and they for her. Having looked after my mother for close to 20 years, I cannot express how grateful I am to those who cared for her these last four months and right through her sudden, final illness. I shall always think of Scott House, St Christopher's with deep gratitude.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Good

Rooms: Good

Lydia Waller, Customer Service Administrator at St Christopher's Care Home responded to this review on 13 May 2016:

Thank you for your review. We offer our condolences to you, thank you for your lovely words. We are so pleased to hear about both you and your mothers positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff, food and level of hygiene seems fine. I wonderful the staff have sufficient time to spend with individual residents eg. my father is blind and very deaf but when talked to close to his ear, he responds in a lucid manner. He responds well to gentle touch and hand feeding. I realise that it's almost impossible to give such personal attention but it would be a comfort to know that he is not feeling isolated.

How likely would you be to recommend St Christopher's Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at St Christopher's Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

What an amazing home with wonderful staff. My mum was here for 9 months. She was very poorly with cancer and the staff cared for her with kindness and dignity. Mum had many needs and how ever many times she called them, they always went to her with a smile.
Mum felt safe which was very important to me and my family.
Mum had a lot of pain on and off and would ask for extra pain relief, which the nurses always arranged immediately.
I spent a lot of time with my mum here and I was welcomed with open arms. Very sadly mum passed away only a week ago and the love and support I have felt form everyone at the home is overwhelming! What a truly wonderful home and staff.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Found it to be a very nice home with caring staff. My mother enjoyed being there although she said she didn't.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Patient very happy and cared for. Major concern lack of contact with hospital regarding x-ray's and long spells without treatment. Other wise very good.

How likely would you be to recommend St Christopher's Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

I have found that all the staff dealing with my cousin honest, helpful, kind and considerate and look after well.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to St Christopher from another home. She seems to be very content, since moving in. The staff seem very attentive towards her. They make her comfortable, which is what we really want for her. I'm happy to see her looking so well.

How likely would you be to recommend St Christopher's Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was in the home and all the staff in Johnson House, St Christopher's Nursing Home were great looking after my mother right up until she unfortunately passed away 26/9/15. They were so caring.

How likely would you be to recommend St Christopher's Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

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Care Home Idol 2016

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