Gosmore Care Home, Hitchin, Hertfordshire
Gosmore Care Home, Hitchin, Hertfordshire
Gosmore Care Home, Hitchin, Hertfordshire

Gosmore Care Home is located in a small village close to Hitchin. The home is easily accessible to shops and local amenities. The town of Stevenage has a large shopping centre and is just five miles away.

The property is an historic building that has been sympathetically converted and extended to create a care home.

Accommodation at Grosmore Care Home is in single occupancy rooms, although several are large enough for sharing companions.

The home has a TV lounge and quiet sitting room for resident's use. Also available are conservatories overlooking the pretty gardens. The tastefully decorated home also has a separate dining room where residents can socialise. Traditional home cooked food using fresh produce is served and special diets can be catered for.

Gosmore has a hair salon, which is managed by an experienced hair stylist. A qualified chiropodist and a range of complementary therapies can be arranged.

Residents can enjoy a variety of activities.

Group: Four Seasons Health Care

Person in charge: Christina Hartles (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Languages Spoken by Staff (other than English): Filipino, Polish

Single Rooms: 58

Shared Rooms: 6

Rooms with ensuite WC: 30

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Gosmore Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 17 Nov 2017

Residential and Nursing vacanies. Wonderful countryside views and a peaceful location

Reviews

7.6 Gosmore Care Home has a Review Score of 7.6 (7.641)

The Review Score of 7.6 (maximum of 10) for Gosmore Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Gosmore Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.248 for Gosmore Care Home is calculated as follows: ( (51 Excellents x 5) + (32 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 105 Ratings = 4.248

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.393 Points relating to the number of positive Reviews for Gosmore Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 2 Reviews ÷ 14 Target = 0.143

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gosmore Care Home?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Gosmore Care Home

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Such a lovely care home, made you feel very welcome and all staff were lovely to my dad there. Never tried the food, he was PEG fed.

How likely would you be to recommend Gosmore Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Gosmore Care Home responded to this review on 26 Oct 2017:

Thank you, Angela, for your comments about your recent experience at Gosmore Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I like the girls, they are always so helpful and the under manager always comes and talks to me.

How likely would you be to recommend Gosmore Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Not happy with the service that my nan had at this nursing home. Staying in bed all the time, not seeing anybody different. Having the oxygen all the time, then she went back to the hospital again as had another chest infection so is staying in bed again. Every time me and my mum went to the home I keep crying. My nan was not happy there. Getting worse while she was there than when she was in hospital they that off the oxygen. One time I went with my mum to the home we could not woke my nan up because they gave her a tablet to make her sleep. Not happy with doctor nearly had to phone the hospital. Not going downstairs to see other people it was to far away from where me and my mum live. My nan was in a very small room, not happy with staff letting us to get out of the room while sitting up in bed.

How likely would you be to recommend Gosmore Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Satisfactory

Very happy with the care and the staff are all lovely.

How likely would you be to recommend Gosmore Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My two week stay has been very good. The staff are very obliging and help in a every way they can. It is unfortunate they are always in such a rush, but I can appreciate why.

How likely would you be to recommend Gosmore Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am happy at Gosmore and I would recommend this home to anybody.

How likely would you be to recommend Gosmore Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I find Gosmore Care Home to be a comfortable, caring home. Relaxed atmosphere with friendly staff, always willing to help. Well presented food. Good meal with a nice variety of food.

How likely would you be to recommend Gosmore Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother has been at Gosmore Care Home for just over 3 weeks but has settled in very well after a 7 week stay in hospital after falling and breaking her leg. Falls were becoming very frequent and it was a worry for me. I am very happy with Gosmore Care Home there are lots of things going on and she is taking part in them I am delighted.

How likely would you be to recommend Gosmore Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very happy with everything. Very helpful and all the staff are caring.

How likely would you be to recommend Gosmore Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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